Table Of Contents
Release Notes for Cisco Unified Operations Manager 2.0.3
Circumstances that Can Affect Data
Adding Cisco Unified Communications Manager Clusters
Obtaining Documentation, Obtaining Support, and Security Guidelines
SUPPLEMENTAL LICENSE AGREEMENT
Release Notes for Cisco Unified Operations Manager 2.0.3
These release notes are for use with Cisco Unified Operations Manager (Operations Manager).
These release notes provide:
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Obtaining Documentation, Obtaining Support, and Security Guidelines
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Changed Information
Operations Manager 2.0.3 has no new features, but contains enhancements and fixes for bugs listed below. For details on resolved problems see Table 3.
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Important Notes
This section includes the following important notes:
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Circumstances that Can Affect Data
Table 1 documents problems you may encounter.
Adding Cisco Unified Communications Manager Clusters
You must perform the following scenario to ensure Cisco Unified Communications Manager 5.x (and greater) clusters are added properly into Operations Manager.
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Note
If you do not perform either of these actions, Operations Manager is not be able to determine if the services are active. Deactivated services may be monitored by Operations Manager, resulting in false alarms.Whenever you change the Service Activation Status from activated to deactivated, you must rediscover Cisco Unified Communications Manager in Operations Manager.
Known Problems
Table 2 describes problems known to exist in this release.
Table 2 Known Problems in Operations Manager
CSCsq00168
Alert Details View and Fault History only handle 1,000 events
Symptom When over 1,000 events occur for an alert, the Alert Details View of that alert displays only the first 1,000 events. The remaining events are not displayed. Also, a separate but related symptom, Fault History handles less than 1,000 events per alert. Some of the manually cleared events will not display in the Event History Reports (Operations Manager>Reports>Alert and Event History>Event History).
Workaround
CSCso82612
Unity Failover event is raised when Active Directory generates event 1047
CSCso67158
Cisco Unified Service Statistics Manager—Modify Service Statistics Manager error handling message when Operations Manager credential is changed
Symptom Confusing message: "Unable to validate CUSSM license information. Please check the OM licensing info..."
Workaround
CSCso32120
Operations Manager 2.0.1 does not support device WS-C3560-8PC
CSCso19564
Device getting into Unreachable due to Data Collector Request Timeout
CSCsm66899
When a large number of phones and devices are configured in a Personalized Report, the report does not work.
Symptom If more than 5000 phones and 1500 devices are configured in a Personalized Report, ITMDiagServer may run out of memory. The supported number of devices and phones for Personalized Reports in Operations Manager 2.0.2 are:
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Workaround
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CSCsm59818
Operations Manager does not recognize gateways as MGPC devices when dial control is not needed.
Symptom You cannot create performance graphs in Operations Manager for MGCP voice gateways. The Performance graphing option does not appear in the right-click menu in the Service Level View for the device.
Conditions
Workaround
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CSCsm54654
The MWIOnTImeExceeded event is not generated.
When an MWI Synthetic Test on a Cisco Unity or Cisco Unity Express is set up and you try to change the MWI On Time Threshold value (default value 5) in the Polling and Thresholds page, the changes do not take effect correctly.
For Cisco Unity Express, there is no change to the value. For Cisco Unity, the value is changed to 99999 and the MWIOnTImeExceeded event is not generated.
Workaround
CSCsm52953
There are a few issues to be aware of after upgrading to Operations Manager 2.0.2.
After upgrading to Operations Manager 2.0.2, you will see the following issues:
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If there is a master group (call it Master) with two devices (call them D1 and D2) and a child group under Master (call it C1), then device D1 and both Master and C1, are enabled for Service Level View. If D1 is suspended, after upgrade from Operations Manager 2.0.1+SP1 to Operations Manager 2.0.2, both Master and C1 appear empty in the Service Level View. The Alerts and Events display does show all the devices for these groups.
Workaround
pdterm TopoServerpdexec TopoServerCSCsm41449
Personalized Report export time and email notifications editing is not updated after 24 hours.
Sometimes changes to the report export configurations are not saved. A message appears in the user interface indicating that configuration changes were made successfully, but no changes to the configurations are actually made.
Workaround
In a command prompt, enter the following:
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CSCsl88020
Cluster connectivity is not shown for Cisco Catalyst 6000 devices.
Cluster connectivity is not shown for MGCP gateways that are registered to Cisco Unified Communications Manager. This causes performance data not to be collected for this device.
If gateways are registered to Cisco Unified Communications Manager with the MGCP protocol, sometimes the VIC module does not create connectivity information for this device to Cisco Unified Communications Manager. Due to this issue, Operations Manager fails to do MGCP performance data collection for this gateway.
This issue can occur because of any of the following conditions:
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Workaround:
The following numbered workarounds correspond to the numbered conditions above.
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Note
CSCsl50238
Service Level View scalability needs to be improved
Symptom When there are large numbers of Call Manager Express (CME) clouds (greater than 150) or device nodes (greater than 150) in a single Cisco Call Manager (CCM) cluster, the Service Level View (SLV) client takes a long time to load and eventually hangs. The map view becomes illegible and cluttered.
Conditions
Workaround
CSCsl45776
The input field for the T1/E1 PRI channel status port/DS1 displays null.
When creating performance graphs for Cisco Catalyst 6000 devices, the channel status plotting does not work correctly. The input field for the port/DS1 name for the T1/E1 PRI channel displays null.
Workaround
CSCsj43765
Cisco Unified Communications Manager Express appears under the H323 gateway group in the Service Level View.
When an ICT is configured between a Cisco Unified Communications Manager Express and a Cisco Unified Communications Manager, the Cisco Unified Communications Manager Express appears under the H323 gateway group in the Service Level View.
Workaround
CSCsj20070
SRST operations link does not open.
The SRST page and the Service Level View may not open.
Workaround
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CSCsk21700
Personalized reports are disabled after upgrading from Operations Manager 1.1 or 2.0.
When you upgrade from Operations Manager 1.1 or 2.0 to 2.0.2, Personalized reports are disabled.
This problem does not occur for Operations Manager 2.0.1 and later.
Workaround
CSCsi78419
Cisco Unity Connection 2.x attributes are not displayed in the Detailed Device View.
Cisco Unity Connection 2.x attributes are shown as either N/A or 0 in the Detailed Device View. This only occurs on Cisco Unity Connection 2.x.
Workaround: None.
CSCsi10168
Exporting reports to PDF format generates the file name as "export.pdf."
When exporting reports to PDF format, the file name is always "export.pdf," regardless of what type of report is being exported.
This problem only occurs when you are using Windows XP with Internet Explorer 7.0 and Acrobat Reader 6.x.
This problem does not occur with Acrobat Reader 7.x and later.
Workaround
CSCsh07060
InsufficientFreeMemory is reported incorrectly for Cisco Unified CallManager 5.0 clusters.
Events for InsufficientFreeMemory are being generated for Cisco Unified CallManager clusters 5.0 and 6.0. Operations Manager is not determining the correct InsufficientFreeMemory.
Workaround
CSCsf98008
In the Detailed Device View for negative synthetic tests, the success criterion for end-to-end calls and phone registration always shows availability as 100 percent.
In the Detailed Device View for negative tests, the availability is displayed as 100 percent and failure as 0 percent. These two settings are not applicable to the negative synthetic tests. The Detailed Device View should display N/A for this field.
Workaround
CSCsf27034
Route group and route list calculation limitations for MGCP and H323 gateway.
For MGCP gateways, route group, and route list, utilization is calculated for all channels of the T1/E1 ports even though partial T1/E1 circuits are configured. Operations Manager gets the data from Cisco Unified CallManager, and the data does not contain the MGCP port configuration information.
For H323 gateways, all ports which are part of the device are included in the route group and route list calculation even though not all of the ports are configured for call routing. This limitation is also caused by Cisco Unified CallManager not having the required information.
Workaround
CSCsf18921
Threshold settings appear incorrectly in performance graphs.
Configured thresholds for route list and route group are displayed incorrectly in performance graphs. Only one threshold setting appears in the graph.
Workaround
CSCsf05654
Some PRI channels are showing as active, even though they are inactive.
For PRI channels, D channels are always shown as active. Therefore, the four T1 ports on the Cisco Unified CallManager record (record 100) appear active. As a result, four out of a total of 96 channels appear active.
This also applies to the MGCP gateway data record (record 101); two D channels are active on the two T1 ports.
D channels are always shown as active in the case of PRI channels.
Workaround
CSCse78310
Detailed Device View for Cisco Unity devices displays incorrect information
For Cisco Unity releases prior to 4.2, the Detailed Device View shows the following:
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Workaround
Note
CSCse75607
Unreachable devices are displayed in Operations Manager device management.
If the SNMP agent on a device is working intermittently, Operations Manager may discover the device, but may move it to the unreachable state during inventory collection.
This occurs because the device was responding to SNMP queries during automatic discovery, then did not respond to SNMP queries during inventory collection.
Workaround
CSCsd58055
The Devices report may show a device's capability as UnknownMDFType.
The Devices report displays a device's capability as UnknownMDFType when the device is not supported by Operations Manager.
Workaround
CSCsd22730
Automatic discovery does not discover Cisco Unity Express devices.
During automatic discovery, using either ping sweep or CDP, Cisco Unity Express devices are discovered. These devices go into the Unreachable state.
Workaround
CSCsd21804
Learning appears in the Device Type column of the Alerts and Events display.
On the Alerts and Events display and the Alert Details page, you may see Learning in the Device Type column. Learning indicates that Operations Manager was discovering the device when the alert occurred. The following events can trigger an alert during discovery:
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Workaround
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CSCsc87486
In the Personalized report, not all the graphs are shown for the node-to-node test violations.
In the Personalized report for node-to-node tests, 24-Hour History shows the graph for only the following metrics:
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No other graphs are displayed.
Workaround
CSCsc61752
In the Service Level View, when Cisco IP Contact Center (IPCC) is part of a user-defined view, it only appears in the tree view (view pane).
User-defined views in the Service Level View do not show Cisco IP Contact Centers in the map display pane. They only appear in the view pane.
Workaround
CSCsc44538
CSCsk21367
The DFMServer and VHMServer processes are not registering with the broker.
Devices that are added to Operations Manager when it is in this condition exhibit the following behavior:
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After installing Operations Manager and rebooting the server, either the DFMServer, or the VHMServer, or both processes do not start. There is no sm_server.exe instance (or there are only two sm_server.exe instances) in the Windows task manager.
Workaround
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After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe.
The output of the brcontrol command should show both DFM and VHM.
For example:
C:\Program Files\CSCOpx\objects\smarts\bin>brcontrol
Broker is located at: IPCOM-daily:9002 Started: Jan 06 10:21:09 2006Domain Host Name Port Proc ID State Last Chg Time------ --------- ------ ------- ----- -------------DFM IPCOM-daily.cisco.com 2163 14120 RUNNING Jan 06 16:18:03 2006VHM IPCOM-daily.cisco.com 2206 8856 RUNNING Jan 06 16:18:04 2006CSCsc26996
Next Discovery, in the Device Management: Summary page, displays the incorrect time.
The problem is due to a registry setting in Windows that appears for certain time zones for which Daylight Saving Time changes are applicable. If the check box for Daylight Saving Time is not checked, problems occur when converting valid date strings to a Date object. This registry key remains even if the time zone of the machine is switched to another time zone for which Daylight Saving Time is not applicable.
Following is the registry information:
HKEY_LOCAL_MACHINE\CurrentControlSet\Control\TimeZoneInformation
DisableAutoDaylightTimeSet REG_DWORD 0x00000001(1)
Workaround
If the system is in a time zone for which Daylight Saving Time is not applicable, but the registry key is present and set to 1, do the following:
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This will cause the registry key to disappear. Now switch the machine to its present time zone.
CSCsc12967
Exchange services are displayed as stopped when Cisco Unity is configured for failover.
When Cisco Unity is configured for failover mode, Operations Manager shows Microsoft Exchange Services as being stopped.
Workaround
CSCsc10167
On the Alert Details page, once a tool is launched, you cannot relaunch it.
In the Alert Details page, once you select a tool from the Launch Tools menu you cannot launch the selected tool again until you choose another tool.
Workaround
After doing either of these actions, you can relaunch your original choice.
CSCsc07502
Some screens in Operations Manager are not sized correctly when opened.
Several popup screens open with the status bar covering the bottom of the screen. Some popups are not resizable, and the buttons located at the bottom right are covered by the status bar.
This occurs only with Windows XP Service Pack 2 using Microsoft Internet Explorer, and with certain security settings configured. The security settings are applied when the Operations Manager server is put in a security zone where the sizing of popups opened by scripts is disabled.
Workaround
To fix the problem, the Allow script-initiated windows without size or position constraints option should be enabled for the security zone that the Operations Manager server is in.
Do one of the following:
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Note
CSCsb83202
OperationallyDown events for voice ports are being cleared automatically, even though the port is still down in the router.
The operationallyDown event for voice ports in routers are being cleared even though the port continues to be down.
Operations Manager only sends an operationallyDown alarm if the operating status (the OperStatus for this router) is in one of the following states:
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If, during a polling cycle, the ifOperStatus is Down (2), the alarm is generated. If, during the next polling cycle, the ifOperStatus is Dormant (5), the operationallyDown alarm is cleared because it is not Down (2) or Testing (3).
Related bug: CSCsb87389.
Workaround
CSCsb73004
An error occurs when you launch a trending graph for a device when the time of the graph is configured for more than 48 minutes in the past.
The error states that there is not any data available for the last 48 minutes. This error occurs due to an incorrect system uptime in the device.
This error occurs in specific Cisco IOS versions. Refer to the Cisco IOS IP SLA bugs, CSCin66315 and CSCeb46870.
Workaround
CSCsb66977
Voice application software (for example, Cisco Conference Connection, Cisco Unified CallManager, or Cisco Emergency Responder) goes to the Unsupported state.
On some servers that have voice application software installed, rebooting causes the server to go to the Unsupported state in Operations Manager.
The problem occurs on servers that have the Windows operating system version upgraded to 2000.2.7sr3 or 2000.4.1.
The problem is caused by incompatibility between the CDP driver installed by the voice application and Microsoft Security hotfix MS05-019. For more information regarding the hotfix, see the Microsoft website for more details.
Workaround
3.
C:\Program Files\Cisco\Bin> cdpinstaller -v -u CISCO_CDP4.
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C:\program files\Cisco\Bin> cdpinstaller -v -l "C:\Program Files\Cisco\Bin \cdp.inf" -c p -i CISCO_CDPCSCsb60614
Cluster name changes are not reflected in Operations Manager.
Symptom If you change the name of a cluster in Cisco Unified CallManager after the devices have been added to Operations Manager, the name change does not occur in Operations Manager. This is the case even after performing inventory collection.
Workaround
Resolved Problems
Table 3 describes problems that were fixed in this release.
Table 3 Problems Resolved in Operations Manager 2.0.3
CSCso77563
Alert details are slow and take a few minutes to show events in alert
Alert detail performance has been improved.
CSCso37711
EDV shows null after doing the manual clear of Alert
Values now display properly.
CSCsm97728
Personal report alerts dates are not formatted correctly and events
The last event time for alerts is now displayed with the date and time as hours:minutes:seconds . The time stamp is also displayed in the 24-hour Event History.
CSCsm60769
Bus fault monitoring leads to False ExcessiveDAFaults Events
CSCsm54259
Bug to combine the following:
CSCse38293 - Deactivated services should not generate ServiceDown alerts.
CSCsm29162 - Operations Manager should unmanage CMM ISDN channels and CAS channels on VoiceGateway.
CSCsm48383
Operations Manager 2.0.1 Gateway perf report, T1 PRI Channel # error)
CSCsm41965
The alert vanish itself earlier than the default one from the SQA
CSCsm40048
Admin should be able to stop the Personal Report created by others
Problem
Solution
pdterm ITMDiagServer
pdexec ITMDiagServer
CSCsm38908
Operations Manager Service Level View may show devices as undiscovered.
CSCsm35825
Operations Manager generates false Utilization alert from VG248.
CSCsm17558
Operations Manager 2.01 personalized report node-to-node jitter does not graph
CSCsl80304
Cisco Unified Operations Manager User Guide 2.0.1 - File Ownership and Protection
The document has been updated on Cisco.com.
CSCsl78959
Operations Manager does not recognize MGPC device when no dial control is needed.
CSCsl69535
Catalyst 6000 with WS-X6148A-RJ-45 modules are not shown as phone access switch
CSCsl68004
Operations Manager Failing to Alarm on Unity UMR Mode
CSCsl65158
Operations Manager "Total CPU Usage" Graph shows peaks every 3 hrs
CSCsl54556
IP SLA SD/DS delay report is in absolute value not in percentage
CSCsl52159
Notifications Criteria not saving critical when also warning selected.
CSCsl45448
There is flooding of unresponsive events in Operations Manager
CSCsl33622
N2N threshold param for pkt loss SD or DS percent is invalid
CSCsl31943
Upgrade issue: Managed state of voice services not retained.
Problem
Conditions
The utility scripts are available in Operations Manager 2.0.3 only. You cannot use the script to backup managed state of the devices and components in Operations Manager 2.0.2.
Solution
For details on how to use the two utilities, see Backup and Restore Utility.
CSCsl21413
UnityPortHung threshold minimum is too high (1800seconds=30min)
CSCsl10134
Operations Manager generating too many files making the server run out of disk space
CSCsk79942
Notification Group disappeared from UI after daemon restart
CSCsk74295
Operations Manager 2.0.1 - GWs or App servers registered not in SLV
CSCsk67469
Operations Manager 2.0.1 - SQA alerts don't accept * in phone extension field
CSCsk30252
Priorities could not been set in Polling and Threshold
CSCsk08027
Performance data not stored for 72 hours
CSCsj51309
CiscoCCMAttendentConsoleHeartBeatExceeded is misspelled
CSCsi67461
ICMP Timeout on Operations Manager is displayed as error msg "SNMP Timeout"
CSCsd56824
Selecting IPSLA capable devices in source tree gives error.
Documentation Updates
Omissions
The Installation Guide for Cisco Unified Operations Manager 2.0.3 is missing information about requiring users to disable Cisco Security Agent before performing installation or upgrade procedures.
Additions
The following changes were made to improve the documentation set:
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Cluster level events are newly supported in Notification for 2.0.3. To add the clusters for the Notification we need to select the clusters which is available under the group Cisco Unified Communications Manager or Cluster group. The cluster name's prefix is VE-. For the upgraded Operations Manager Notification groups, you need to edit and select the cluster to receive cluster level events if required.
Backup and Restore Utility
The backup utility backs up the state of all components of monitored or partially monitored devices (all type of devices, Unified Communications Manager and Unity services, GW voice interfaces, and so on) in the Detailed Device View. It does not cover suspended devices.
The restore utility restores the managed states of non-suspended devices in the Detailed Device View.
The utilities are located in CSCOpx\objects\vhm\utilities.
Backup Utility
To run the backup utility, open a DOS prompt and enter:
% CSCOpx\objects\vhm\utilities\inventoryBackup default
Where default saves the managed states of all monitored and partially monitored devices in to the inventoryBackup file. There is no user input needed while the script is running.
If you prefer to enter a specific file name or a list specific device IPs, enter:
% CSCOpx\objects\vhm\utilities\inventoryBackup
The script prompts you to enter the file name and device information.
Restore Utility
To run the restore utility, open a DOS prompt and enter:
% CSCOpx\objects\vhm\utilities\inventoryRestore default
Where default restores the data saved in the inventoryBackup.xml file. There is no user input needed while the script is running.
If you entered your own file name enter:
% CSCOpx\objects\vhm\utilities\inventoryRestore
The script prompts you to enter the file name you previously created using the backup utility.
Product Documentation
Note
Table 4 Product Documentation
Supported Devices Table for Cisco Unified Operations Manager 2.0.3
On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html
Release Notes for Cisco Unified Operations Manager 2.0.3
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Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor) 2.0.3
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User Guide for Cisco Unified Operations Manager 2.0.3
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Context-sensitive online help
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Related Documentation
Note
Table 5 describes the additional documentation that is available.
Table 5 Related Documentation
Release Notes for Cisco Unified Service Monitor 2.0.1
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User Guide for Cisco Unified Service Monitor 2.0.1
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Release Notes for CiscoWorks Common Services 3.0.5 (Includes CiscoView 6.1.5) on Windows
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Installation and Setup Guide for Common Services 3.0.5 (Includes CiscoView) on Windows
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User Guide for CiscoWorks Common Services 3.0.5
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Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED OPERATIONS MANAGER.
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.
ADDITIONAL LICENSE RESTRICTIONS:
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For each Software license granted, Customers may install and run the software on a single server to manage the number of IP phones specified in the license file provided with the software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the software. The IP phone limit is enforced by license registration.
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Customers who require the use of these features must upgrade to the Premium Edition of the Software. Feature use restrictions are enforced by license registration.
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DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Cisco Systems, Inc. End User License Agreement.
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
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