Table Of Contents
Release Notes for Campus Manager 3.3 on Windows
New Features
Product Documentation
Related Documentation
Additional Information Online
Support Information
Known Problems
General Notes and Known Problems
General Known Problems
Browser Known Problems
Path Analysis Known Problems
User Tracking Known Problems
Topology Services Known Problems
ANI Server Known Problems
Device/Agent Known Problems Impacting ANI Server
VLAN Port Assignment Known Problems
Resolved Problems
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Release Notes for Campus Manager 3.3 on Windows
These release notes are for use with the Campus Manager 3.3 (Campus), part of the CiscoWorks family of products running on a Windows platform.
These release notes provide:
•
New Features
•Product Documentation
•Related Documentation
•Additional Information Online
•Support Information
•Known Problems
•Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
New Features
Campus Manager Release 3.3 contains the following new features:
•Improved workflow and ease-of-use and intuitiveness in launching tasks from Campus applications.
•Fixes to problems that existed in previous releases (for more information about release notes.
In addition, the following enhancements have been made to individual Campus applications:
Topology Services
•Ability to create Topology Groups.
•Ability to locate devices in switch-clouds and fabrics using LAN edge view.
•Provides a new device status filter.
•Ability to generate a report to list all unused ports.
•Ability to copy the the running configuration to the startup configuration of IOS devices when VLAN related changes are made.
Path Analysis
•Support for batch job processing and archiving in Path Analysis.
•Support for sorting subnet-to-VLAN Mapping table.
•Improved Path Analysis tracing capabilities. For details of the improvements, see "Path Analysis" section.
•Support for CCM login.
•Improved GUI—Pull down menu in Path Analysis connected to the source and destination field.
•Support for displaying error messages on unsuccessful Path Analysis for Layer 3 and Layer 2.
User Tracking
•Ability to define acquisition based on a subnet range.
•Support for scheduled archive and export feature in User Tracking.
•Enhanced troubleshooting support using a new debugger utility.
•Improved GUI—Addition of two new columns to the User Tracking tables (duplex type and port speed).
Discrepancy Reports
•Support for enhanced discrepancy reporting.
•Support for duplicate sysName, ErrDisabl and timestamps for discrepancy.
Administration
•Support for administering Topology Groups.
•Ability to configure scheduling of Path Analysis traces, and archiving of User Tracking data.
Product Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 1 describes the product documentation that is available.
Table 1 Product Documentation
Document Title
|
Available Formats
|
Quick Start Guide for LAN Management Solution, Release 2.2
|
•Printed document that was included with the product.
•On Cisco.com:
a. Log into Cisco.com.
b. Select Products & Services > Network Management CiscoWorks > CiscoWorks LAN Management Solution > Versions and Options > CiscoWorks LAN Management Solution 2.2.
|
Release Notes for Campus Manager 3.3 on Windows
|
•Printed document that was included with the product.
•On Cisco.com:
a. Log into Cisco.com.
b. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3 .
|
Installation and Setup Guide for Campus Manager on Solaris
|
•PDF on the product CD-ROM.
•On Cisco.com:
a. Log into Cisco.com.
b. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3 .
•Printed document available by order (part number DOC-7815049=).1
|
User Guide for Campus Manager
|
•PDF on the product CD-ROM.
•On Cisco.com:
a. Log into Cisco.com.
b. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3 .
•Printed document available by order (part number DOC-7815051=).1
|
Supported Devices Table for Campus Manager 3.3
|
1. Log into Cisco.com.
2. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3 .
|
Context-sensitive online help
|
•Select an option from the navigation tree, then click Help.
•Click the Help button in the dialog box.
|
Related Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 2 describes the additional documentation that is available.
Table 2 Related Documentation
Document Title
|
Description and Available Formats
|
User Guide for CiscoWorks Common Services
|
Describes CiscoWorks Common Services, gives an overview of the applications that make up Common Services and provides conceptual information about network management.
This describes common tasks you can accomplish with Common Services. This document is available in the following formats:
•PDF on the product CD-ROM.
•On Cisco.com:
a. Log into Cisco.com.
b. Select Products and Services > Network Management CiscoWorks > CiscoWorks Common Services > Versions and Options > CiscoWorks Common Services 2.2.
•Printed document available by order (part number DOC-7815049=).1
|
Additional Information Online
The following product specific information is available online:
•For the latest technical tips, suggestions for troubleshooting common issues, and frequently asked questions (FAQs) about most Campus applications, you can go to the following URL:
http://www.cisco.com/pcgi-bin/Support/browse/psp_view.pl?p=Software:Campus_Manager&s=Implementation_and_Configuration#Samples_and_Tips
•You can find information about all supported devices by logging into Cisco.com at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/camp_mgr/sup_dev/index.htm
•You can also obtain any published patches and download device packages for new devices from Cisco.com. If you are a registered user, you can download Incremental Device Updates (IDU) for Campus from:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus
Device packages are released cumulatively; that is, new device packages contain the contents of any previous packages.
To determine which packages are installed on your CiscoWorks Server, select Server Configuration > About the Server > Applications and Versions.
Support Information
Campus 3.3 supports only US-English and Japanese versions of Windows Operating Systems. It does not support any other language version. Set the default locale to US-English for US-English version and Japanese for Japanese version.
Known Problems
This section describes problems known to exist in this release:
•General Notes and Known Problems
•General Known Problems
•Browser Known Problems
•Path Analysis Known Problems
•User Tracking Known Problems
•Topology Services Known Problems
•ANI Server Known Problems
•Device/Agent Known Problems Impacting ANI Server
•VLAN Port Assignment Known Problems
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
General Notes and Known Problems
Note the following:
•Your browser must be properly configured. If it is not properly configured, Campus might not work correctly. See the Installation and Setup Guide for Common Services on Windows 2000 for information on properly setting up client systems.
•Campus requires a DNS server to function properly. Many commands operate erratically or not at all if there is no DNS server on the network.
•Running Campus from a browser invoked from an x-window connection is not supported. Install a browser on the client from which you wish to connect.
•Virus checker applications on Windows NT and Windows 2000 systems might slow Campus response times.
•You can upgrade your operating system (OS) either before or after you upgrade Campus. However, if you upgrade the OS after upgrading Campus, you will not receive any OS-related patch warnings or service pack-related warnings.
•Verify that the latest version of all required operating system (OS) patches, service packs, and third-party device drivers are installed before proceeding with an OS upgrade.
•We recommended that any Windows 2000 server running Netscape Navigator should not also be used as a client.
•Visio Caveats:
–Do not export an entire topology map to Visio. Instead, select and export particular devices or a segment of the network.
–After selecting Export to Visio, be sure to enter a filename in the Export to Visio dialog box for the file Visio will generate.
–Before opening a topology map exported to Visio, you need to download the cm_cisco.vss file and place it in the Visio/Solutions directory.
Table 3 General Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Catalyst 3500 series is supported in IP mode only.
|
Campus supports Catalyst 3500 series in IP mode only. Cluster mode is not supported. If your network has a Catalyst 3500 in cluster mode, the links display incorrectly.
Workaround:
None.
|
CSCin23883
|
Jobs created in Path Analysis or User Tracking are listed in Job Management page even after uninstalling Campus.
|
If you have scheduled Path Analysis or User Tracking jobs and then uninstall Campus Manager, the jobs are not deleted from CiscoWorks Job Management page.
Workaround;
Delete the Path Analysis or User Tracking jobs from Job Management page.
|
CSCdu51651
|
ATM:Create SPVC/SPVP: problem to select first template.
|
Under ATM if you create SPVC/SPVP/Advanced parameters, it is not possible to select the first template from the drop-down box. This is because the traffic parameters fields are not populated.
Workaround:
•Go to Select/Edit. Select the template. Click OK.
Or
•Select the second template, and then select first template.
|
CSCdt55303
|
Launching a Campus application with the Print dialog box open in another Campus application results in error.
|
The following actions result in a problem:
1. Select Print from active Campus application.
2. With Print dialog box displayed, launch another Campus application.
The new application window does not respond to user input.
Workaround:
Close the Print dialog box and relaunch the application.
|
CSCdt42318
|
Unable to copy and paste IP addresses from Topology Services to Path Analysis when keyboard shortcuts are used.
|
This problem occurs if you do the following:
1. After selecting an IP address in Topology Services, enter Ctrl-C to copy address.
2. With cursor active in Path Analysis "From" field, enter Ctrl-V; the following is pasted in instead of IP address:
java.lang.nullPointerException
Ctrl-X, Ctrl-C, and Ctrl-V (keyboard shortcuts for cut, copy, and paste commands) are not supported by summary tables in the Topology Services main window or most tables displayed by Campus applications.
Also, in applications that support the copying of table cells by selecting Edit > Copy, a carriage return is added to the end of the last cell copied.
Workaround:
None.
|
CSCdt22462
|
Download of Java applets on Windows 2000 machines may take longer than expected if virus checker application is enabled.
|
On some Windows systems, the initial download of large Java applets (or subsequent downloads of the same applets that are not cached locally) might take longer than expected (up to six minutes in some instances).
After the applet has been loaded and cached locally, the problem no longer occurs.
The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. Scanning consumes a lot of memory and results in disk paging on most systems.
Owing to this, downloading is significantly slower than expected. (The effect is less on systems with large amounts of RAM and virtual memory.)
Workaround:
Disable the automatic scanning of all downloaded files, and instead enable the scanning of program files only (specified by file extension).
Exact instructions vary depending on the virus scanner installed on your system.
|
CSCds88388
|
Cannot launch CiscoView on an IGX series device.
|
The following procedure results in this problem:
1. Launch Topology Services.
2. Open LAN Edge view.
3. Right-click on IGX series device and select CiscoView from context menu.
4. A dialog box appears. Enter appropriate community strings, and CiscoView attempts to launch. However, an error message is displayed.
Workaround:
Launch CiscoView on IGX series devices via Cisco WAN Manager.
|
CSCdp74251
|
Application performance is very slow with HTTP proxy.
|
Accessing Campus through the HTTP proxy might cause significant performance degradation.
Workaround:
Access CiscoWorks Server directly from client.
|
CSCdp48040
|
When you attempt to launch an application, the message
application already running
displays, where application is the name of the application you attempted to launch.
|
If you close the application window and the Loading Files popup window while the application is loading, this message appears:
Problem occurs because browser is still
loading files.
Workaround:
Close all browser windows, then start the application again.
|
CSCdm88520
|
Minimized windows do not become visible when selected from a Window menu.
|
If a window is minimized, you cannot make it visible by selecting it from a Window menu.
Workaround:
•On Solaris, double-click the icon of the window on the desktop.
•On Windows, click the icon of the window in the task bar.
|
CSCdm83204
|
Campus applications do not work when CiscoWorks is accessed using http://localhost:1741
|
If you access CiscoWorks applications using http://localhost:1741 from browser on same machine CiscoWorks server is installed on, Campus suite of applications will not work.
Workaround:
Use full DNS name or IP address of server, even when accessing it locally.
|
CSCdm77812
|
Non-empty CLASSPATH environment variable might produce erratic browser behavior.
|
If your system has a non-empty CLASSPATH environment variable, your browser might behave unpredictably.
For example, you may see the following error message appear for for no apparent reason:
ClassNotFound Exception
Workaround:
Unset CLASSPATH variable non globally:
•Solaris—Reset the CLASSPATH variable from terminal window from which you launch browser.
•Windows—Unset CLASSPATH variable in MS-DOS prompt window and launch browser from the prompt.
|
General Known Problems
Browser Known Problems
Table 4 Browser Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCin39472
|
Problems with Campus Manager applications after logout.
|
When you logout from CiscoWorks, Campus Manager applications will continue to function. However, the following functionalities will not be available:
•Launching Help.
•Tasks in Campus which require user action between applications do not function properly. For example, highlighting a device in Topology Services using Path Analysis.
Workaround:
1. Close all Campus applications.
2. Login into CiscoWorks.
3. Launch Campus applications.
|
CSCdt11838
|
You are not prompted to install the Java plug-in when launching an application that utilizes the plug-in for the first time.
|
If RealJukebox Plug-in for Navigator is already installed on a Windows client before the first launch of application utilizing Java Plug-in, you will not be prompted to install Java Plug-in.
Workaround:
Uninstall RealJukebox Plug-in. Another option is to rename nprjplug.dll file in Navigator Plug-ins directory with new extension—for example, nprjplug.dll.bak.
After Java Plug-in is installed, you can reactivate RealJukebox Plug-in by changing renamed file back to nprjplug.dll.
|
CSCdp43999
|
Maps and configuration dialogs display offset menus and list boxes in Netscape on a Solaris client.
|
Sometimes, when a map or a configuration dialog is launched, menus or list boxes are not displayed below the menu. This offset occurs in Navigator on a Solaris client.
Workaround:
Move or resize window.
|
Path Analysis Known Problems
Table 5 Path Analysis Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCin37938
|
Interface Type displays
for phones in Path Analysis Table.
|
This problem occurs when you run path traces between IP Phones or between a device and IP Phone.
Workaround:
None.
|
CSCin36351
|
Bad host value error results in Path Analysis displaying interface type as
in Path Analysis table.
|
When you perform a trace between one interface of an MLS enabled router to a switch (internal MLS), the following error message appears in the Path Analysis log:
ERROR IA: IA(host): bad host value.
This problem is observed when you enable MLS on Catalyst 6000 devices.
Workaround:
None.
|
CSCin36082
|
Additional hop is displayed when you perform a trace using HSRP virtual IP address.
|
An additional hop is displayed if you perform a trace by providing an HSRP virtual IP address as the source or destination in the path trace.
Workaround:
None.
|
CSCin35773
|
Map displays self loop when routing loop occurs.
|
Occasionally, when the potential first hop learnt by Path Analysis is not discovered successfully by ANI, the map displays a self loop.
Workaround:
None.
|
CSCin30899
|
Path Analysis does not work when LSR Traceroute is disabled.
|
Occasionally, if you disable source route trace route in routers, Path Analysis is unable to display the trace.
Workaround:
None.
|
CSCin30678
|
Error printing from the Path Analysis Trace tab.
|
After performing a path trace, if you print the browser output by selecting the table tab, the characters in the first column are garbled.
Workaround:
None.
|
CSCin28223
|
CORBA related error message is logged into the log file during path trace.
|
Occasionally, during path trace, a CORBA related error message is logged into the ani.log file.
Workaround:
Close the client browser window and relaunch Path Analysis.
|
CSCin00624
|
Path trace involving HSRP router results in an empty IfIndex entry in the Path Analysis table.
|
The problem occurs when you run a Path trace which includes the IP address of an HSRP router in the From field of a path trace.
Workaround:
None.
|
CSCdw15555
|
Voice trace fails to get CCM cluster information if CCM HTTPD shuts down.
|
Path Analysis Voice Trace needs to query call managers known to ANI to see what the cluster membership is.
This is done through a HTTP query
http://ccm-name/ccn/clusterinfo.asp
As a security precaution, you might disable the webserver on all cluster members except one. This is because CCMs use IIS, and can be badly damaged by viruses such as Code Red and NIMDA.
However, if cluster members have webserver shut off, then Path Analysis cannot obtain information on cluster membership and cannot retrieve CDRs.
Workaround:
Turn the webserver on the CCM back on.
|
CSCdw03410
|
Path Voice Trace does not consider transcoding points.
|
Current Campus Path Analysis Voice Trace is valid only in the case where the two endpoints are IP Phones registered with the same CCM cluster.
For other cases (involving transcoding), Path does not get correct path information.
Examples:
•Phone call from IP phone to POTS phone off H.323 gateway (e.g. 3640)
•Phone call from one CCM cluster to another.
In such a case the path would be:
a. From phone 1 to CCM 1
b. From CCM 1 to CCM 2 through H.323 inter-cluster trunk
c. From CCM 2 to phone 2
•Phone call to gateway (PSTN, analog, etc.)
•Phone call to other servers (voicemail, conference, etc.)
This is a very complex issue, and most likely will require new instrumentation from telephony servers, etc.
Workaround:
None.
|
CSCdt42600
|
To and From fields may not function properly after selecting Print in Path Analysis.
|
This problem is caused by Java Virtual Machine bug. After selecting Print in Path Analysis, the To and From fields may not accept mouse focus, or focus may appear in both fields simultaneously.
Workaround:
Resize Java console window. If the problem persists, close Path Analysis window and open another window.
|
CSCdt42404
|
Trace tab displays GMT as time zone, even though server is set to local time zone.
|
A number of Java bugs involve incorrect interpretation of time zones. Usually, the correct time zone is displayed if the local time zone is set to appropriate three-letter abbreviation—for example, PST for Pacific Standard Time.
This problem is observed on Solaris clients with TZ environment variable set to American/Tijuana.
Workaround:
If the TZ environment variable is instead set to PST8PDT, then Java interprets local time zone correctly.
|
CSCdt23712
|
Path Analysis displays the Elvis module of Catalyst 6000 devices as:
|
Since Path Analysis depends on ANI for its tracing capabilities, if a device-related discovery problem occurs in ANI, it results in an unsuccessful trace.
For more information, see CSCin29281.
Workaround :
None.
|
CSCdt16279
|
Uninformative or confusing error message displayed in Voice Trace Query Status tab after running CDR query.
|
Status tab of Voice Trace Query window may display uninformative error message. For example:
Error querying CCM noname
Probable cause
noname
Workaround:
1. Verify that CCM machine is accessible by pinging it from your Campus server.
2. If CCM host is accessible, then verify that web server is running. Open web browser and navigate to the following URL:
http://ccm_ip_address/ccn/cdr.asp
?type=all
3. If web server is running, you will see a response to your URL request in browser window. This response may provide more detailed diagnostic information to troubleshoot problem:
a. If web browser response indicates database query error, contact TAC for help in diagnosing this CCM database layer problem.
b. If 404 Not Found error message is displayed, web server is probably running, however ASP script that queries CDR records cannot be located. Ensure that Cisco CallManager Serviceability software is installed on this CCM.
c. If The page cannot be displayed error message is displayed, then web server may not be running—start it on CCM host.
|
CSCdt04978
|
Highlighted path trace in Topology Services map may be difficult to view.
|
It may be difficult to view highlighted path trace in Topology Services map, especially if the Fit to Window view is selected.
Workaround:
Zoom into Topology Services Map view by selecting
Select All Highlighted Objects > Zoom to Selected.
|
CSCds92510
|
ICS 7750 device running Cisco CallManager does not appear in list of Cisco call managers.
|
To verify that software is installed and configured correctly, open web browser and navigate to following URL:
http://hostname/ccn/clusterinfo.asp
One line of alphanumeric characters should be displayed.
If software is installed and configured correctly, then the problem occurred because ccmStatus cannot be retrieved via SNMP from ICS 7750 device (both primary and secondary SBC).
By default, log tracing is disabled for performance reasons when System Manager and Cisco CallManager are both installed on device. Since log tracing is disabled, you cannot retrieve ccmStatus with SNMP.
Workaround:
Manually enable tracing through Cisco CallManager:
1. Ensuring SDI Trace settings as follows:
–User Mask: 11
–Level: ERROR
–Event: INFORMATION
2. Enabling the SNMP agent by :
–Enabling SNMP in CCM Service Parameters.
–Turning Trace On in CCM Trace Configuration.
|
CSCds92510 (continued)
|
ICS 7750 device running Cisco CallManager does not appear in list of Cisco call managers.
|
3. Restarting SPE through System Manager:
a. Enter following URL in browser:
b. Click Shutdown/Restart link.
c. Click Restart for Primary SPE in list.
On dual SPE systems, this will trigger a failover. However, when procedure is repeated to restart secondary SPE, box will switch back to primary SPE.
See CSCds07414 and CSCdt54829 for more information.
|
CSCds79693
|
Voice trace query results are always displayed using local time zone.
|
Local time zone always displayed in voice trace query results, even if user selects GMT time zone when specifying call start time.
Workaround:
None.
|
CSCds77461
|
Call Detail Records (CDR) query results are sometimes displayed after pressing Cancel.
|
Multiple threads are launched to query every Cisco CallManager for information specified in user's CDR query.
Since all query activities can take a second or two to cancel, query results are sometimes displayed even after pressing Cancel.
Workaround:
None.
|
CSCds77438
|
Path Analysis Map tab does not refresh properly.
|
This problem mainly occurs when running both the client and the server on the same machine. It occurs after running a large number of Path traces on client browser.
Workaround:
Close browser and relaunch Campus.
We recommend that you run client and server on different machines. Doing so does not eliminate problem, however it does limit its occurrence because you need to run a large number of traces before problem manifests itself.
|
User Tracking Known Problems
Information displayed in a row might not reflect the most current network state. This is because User Tracking discovery takes information from routers and switches. Since these switches collect their information at different times, the information in a row reflects the state of the network or subnet at the time displayed in the Last Seen field.
Table 6 User Tracking Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
User Tracking discovery could span more than desired subnet.
|
When you start subnet discovery of user nodes, devices in that subnet are marked for discovery. Since switches support multiple VLANs, discovery could span more than the subnet that you selected. User Tracking could discover additional end host nodes not in selected subnet.
Workaround:
Query only the required VLAN option in the subnet discovery window.
|
CSCin33604
|
User Tracking buttons not displayed in Netscape Navigator in SSL mode.
|
This problem is caused by a jar caching problem in the java plug-in.
Workaround:
1. Close User Tracking window.
2. Restart User Tracking.
|
CSCin28994
|
Highlight Device always opens layer 2 view map.
|
Even if device is displayed in the Unconnected Views, if you try to highlight the device only the layer 2 view map is displayed.
Workaround:
None.
|
CSCin26128
|
The command ut -cli -host does not work with SSL servers.
|
This problem occurs because User Tracking does not work on the command line for remote servers in SSL mode.
Workaround:
Disable SSL on the remote server.
|
CSCin24106
|
User Tracking client displays OutOfMemoryError in the javaplugin console and stops loading records.
|
When User Tracking discovers more than 60000 end hosts, and loads the data into the User Tracking client an OutofMemoryError message might appear in the java plugin console. The client stops loading the records.
Workaround:
For User Tracking to load more than 60,000 records, do the following in the client browser:
1. Select Start > Settings > Control Panel > Java Plugin 1.3.1.
2. Select Basic.
3. In the Java Runtime Parameters field, add or append the following:
4. Click Apply.
5. Restart browser.
6. Invoke User Tracking.
|
CSCin19358
|
Unable to use "|" in the Scheduling User Tracking tasks fields.
|
You cannot use "|" in the Scheduling User Tracking tasks fields. This is because Scheduling uses this symbol for internal processing.
Workaround:
None.
|
CSCin08287
|
User Tracking fails to recognize IP change when you set UTIPChange to 1 under DHCP.
|
In a network using DHCP, with the UTIPChange set to 1, User Tracking often fails to recognize changes in IP address when an end-host is moved across VLANs. In this case, IP address changes across subnets.
When you set UTIPChange to 0, User Tracking detects the change of IP address across VLANs.
Workaround:
None.
|
CSCin00365
|
A change of CCM registration adds a new record in phone table.
|
CCM entries themselves respond with two entries. The change should be done in the CCM and not in the User Tracking.
Workaround:
None.
|
CSCin00363
|
End host is not showing if obsolete ANI device IP address is assigned.
|
If a CDP device is connected to the port and then a new end host is added, this new end host will not be learnt. This is because ANI is not aware of such a change.
Workaround:
Delete the specific device and then perform a ANI device specific discovery, followed by User Tracking discovery.
|
CSCin00181
|
Last seen field gets updated for disconnected ip phones.
|
The Last Seen in Phone Tracking corresponds only to Last Seen on CCM and not to Last Seen on Network.
Workaround:
None.
|
CSCdw15109
|
User Tracking does not recognize VLAN change to default-VLAN.
|
When a switch port is moved from an externally reachable VLAN to an unreachable VLAN, User Tracking will not recognize the change in VLAN.
Workaround:
None.
|
CSCdw13857
|
User Tracking does not work for C4224 devices.
|
This is caused by the agent not supporting VLAN-indexing for the BRIDGE-MIB. Hence the end hosts/phones connected to this device will not appear in the User Tracking table.
Workaround:
None.
|
CSCdw09818
|
VLANE: Port attribute shows incorrect information.
|
This problem is observed only with down ports, and the mib values returned by the devices seem to latch on the previous up speed and duplex.
This is a problem on the agent side.
Workaround:
None.
|
CSCdw04499
|
User Tracking does not work for Catalyst 3550 running Cisco IOS release 12.1(6)EA1 or earlier.
|
User Tracking does not work for Catalyst 3550 XL running Cisco IOS release 12.1(4)EA1 and Cisco IOS release 12.1(6)EA1. This is caused by an agent bug (Bug ID CSCdu55510).
Hence, User Tracking will not be able to show up end hosts connected to the devices which run the above releases.
Workaround:
This problem has been fixed in Cisco IOS release 12.1(6)EA1a. Upgrade to this version.
|
CSCdw04486
|
User Tracking does not work for Catalyst 2950 running a software release earlier than Cisco IOS release 12.0(5)WC2.
|
This is caused by a defect (Bug ID CSCdu88701) in the SNMP agent in the Catalyst 2950 running Cisco IOS release 12.0*WC(1). Hence, User Tracking does not discover some endhosts.
Hence, User Tracking will not be able to show up the end hosts connected to this version of the device.
Workaround:
This problem has been fixed in Cisco IOS release 12.0(5)WC2. Upgrade to this version.
|
CSCdv18014
|
UTlite process utlite.exe does not terminate after running.
|
UTLite process utlite.exe does not terminate after utlite runs on a workstation and sends the data to CiscoWorks server.
Workaround:
None.
|
CSCdv17242
|
Printing User Tracking entries to a printer does not work on a Windows 2000 client.
|
This problem occurs because Java Plug-in for Windows 2000 can generate hundreds of MB of data for the print job.
Java Plug-in converts the print job to a graphics (Postscript) format. For User Tracking with 250 entries, if the client is an Windows NT 4.0 system, the print job is around 50MB.
If the client is a Windows 2000 system, then the print job is more than 160MB. Most printers may not have enough memory or spooler space to hold huge print jobs. It may take a long time to print.
Workaround:
Export User Tracking data to a .txt file and then use Microsoft Excel to print it out.
|
CSCdt42619
|
Unable to save changes using keyboard shortcut (Ctrl-S).
|
After modifying a cell, if you use the keyboard shortcut (Ctrl-S) with cursor in editable cell, changes are not saved.
This problem also occurs if you use any shortcut involving the Ctrl key and then select File > Save Changes.
Workaround:
Do not use any keyboard shortcuts involving the Ctrl key when the cursor is in a editable cell.
|
CSCdt25525
|
User Tracking main table sometimes displays CDP-enabled devices that are outside of ANI discovery boundary.
|
During User Tracking discovery, User Tracking reads entries from the CAM table. These entries may include MAC addresses of devices that fall outside of ANI discovery boundary.
Workaround:
None.
|
CSCdt21834
|
Modify LANE Services window does not get updated.
|
After you delete all available LECS, the Modify LANE Services window does not get updated.
Workaround:
Close and reopen Modify LANE Services window.
|
CSCdt06183
|
User Tracking Main Table may not display all entries displayed in phone table.
|
User Tracking entries shown in the main table are discovered from network. However, User Tracking entries shown in phone table are read from Cisco CallManager.
If User Tracking cannot discover particular phones in network, entries for such phones in the User Tracking phone table will not have device and port information.
Workaround:
None.
|
CSCds90003
|
Configuration server details do not refresh after creating configuration server
|
This problem occurs if you:
1. Select Managed Domains > ATM Domains.
2. Select Tools > LANE Management > Configure Configuration Server.
3. Select any Configuration Server displayed whose Operational Status is Not Configured.
4. Click Apply.
The table that displays configuration server details is not refreshed and appears blank. Also, the latest status of configuration server does not appear.
Workaround:
Close and relaunch Configure Configuration Server window to view details for the configuration server.
|
CSCds81070
|
IP phone entry in User Tracking main table may not have subnet information.
|
When User Tracking discovers MAC entry belonging to network IP phone but cannot find the corresponding ARP (from router) to resolve its MAC to IP address, User Tracking attempts to match the IP address with entries from the phone table.
When this happens, subnet information will be missing from the phone entry.
Workaround:
None.
|
CSCds01217
|
Change in IP phone directory number is not recognized by User Tracking.
|
When you add, delete, or change an IP phone directory number, you must restart Cisco CallManager before User Tracking recognizes changes.
See Bug ID CSCdr55953 for more information.
Workaround:
None.
|
CSCdr85384
|
Phone entries displayed by User Tracking differ from entries displayed by Cisco CallManager.
|
User Tracking phone entries acquired through SNMP for each Cisco CallManager may be different from entries in Cisco CallManager.
The Cisco CallManager database displays historical record of all phones registered to Cisco CallManager.
The SNMP agent retains only record of phones registered since agent was started, accounting for differences.
Workaround:
None.
|
CSCdr53022
|
Cisco CallManagers are not discovered if there are CDP devices connected to the same hub.
|
When you connect Cisco CallManager (or host or IP phone) and CDP device to the same hub, User Tracking cannot discover that Cisco CallManager.
Workaround:
None.
|
CSCdr45212
|
IP phone table does not display SoftPhone entries.
|
SNMP agent in Cisco CallManager 3.0 does not report any SoftPhone entries. Thus, User Tracking will not display SoftPhone entries in IP phone table.
See CSCdr55949 for more information.
Workaround:
None.
|
CSCdk20561
|
Catalyst 3000 devices shown as multiple host entries with same MAC addresses but different VLAN information, causing duplicate entries after each User Tracking discovery.
|
Catalyst 3000 devices appear as multiple host entries with same MAC addresses but different VLAN information. This causes duplicate entries after each User Tracking discovery.
Workaround:
None.
|
Topology Services Known Problems
Table 7 Topology Services Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Multilayer Switch Module gigabit ports displayed as unknown-duplex.
|
Multi layer Switch Module does not have the MIB to support half and full-duplex on gigabit ports. Therefore, those ports are displayed as unknown-duplex.
Workaround:
None.
|
None
|
OAM Ping is only supported if ATM Switch Processor version is 4.0 or above for devices with FC-PFQ card.
|
If a device has an FC-PFQ feature card, OAM Ping is supported only if ATM Switch Processor version is 4.0 or later.
Workaround:
None.
|
None
|
The supported ILMI configuration interface types are UNI, PNNI, and IISP.
|
In ATM Management Interface Configuration window, the only supported choices for ILMI Configuration Interface Type are UNI, PNNI, and IISP.
Workaround:
None.
|
CSCsa11230
|
When a port is part of channel and configured as trunk, Campus Manager does not display the port as trunking for Catalyst 2950 Switches.
|
This problem is seen in Topology Services:
1. Select Layer 2 View.
2. Go to any Catalyst 2950 series device.
3. Right-click to open its Port Attributes.
Is.Trunk is always shown de-selected, though the port might be trunking on the device.
Workaround:
None.
|
CSCin36988
|
Unable to calculate utilization of VCs in tunnel.
|
This occurs if you perform the following in Topology Services:
1. Setup a tunnel between two atm devices and let the devices see each other as Interim Local Management Interface (ILMI) neighbors on their tunnel interfaces (subinterfaces) only.
2. Select Fabric view.
3. Select a device and its associated vp tunnel link.
4. Select Tools > Display VCs > Per device.
5. Click Get Info.
An error appears:
Throws error Failed to compute
utilization for some or all rows
Workaround:
None.
|
CSCin36950
|
Unable to view VCs in a tunnel from Topology Services main window.
|
This occurs if you perform the following in Topology Services:
1. Setup a tunnel between two atm devices and let the devices see each other as Interim Local Management Interface (ILMI) neighbors on their tunnel interfaces (subinterfaces) only.
2. Select Fabric view.
3. Select a device and its associated vp tunnel link.
4. Select Tools > Atm Management > Display VCs > Per device.
The device/port chooser does not list not subinterfaces.
Workaround:
None.
|
CSCin34586
|
Deletion of System or User defined groups allowed.
|
An Admin user is allowed to delete top level System Defined Group or User Defined Group but such a user cannot recreate these groups.
Workaround:
To recreate the System Defined or User Defined Groups:
1. Login as admin.
2. Delete all groups under Campus Manager > Administration > Topology Groups.
3. Restart the daemon manager.
|
CSCin34249
|
Write to startup config does not work for some devices running Cisco IOS release 11.2 in VLAN Port Assignment.
|
This is because in some devices such as Catalyst 2900XL, Catalyst 2950, Catalyst 3500XL, Catalyst 3550 switches running Cisco IOS release 11.2, MIB support is not available to perform a write operation.
The support is available in Cisco IOS release 12.0 and later.
Workaround:
This problem has been resolved in the Incremental Device Update (IDU) on Campus Manager 3.3.
Install IDU, available at:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus
|
CSCin30389
|
On Netscape Navigator, for System Defined Groups, the Create, Edit, and Delete buttons appear enabled for all users.
|
On Netscape Navigator, for System Defined Groups, the Create, Edit, and Delete buttons appear enabled for all users.
When you click on the Create, Edit, and Delete buttons without access rights, the Admin Client displays a message that you do not have access rights.
Workaround:
None.
|
CSCin29281
|
Device Attribute of Catalyst 6000 devices does not display the IP address.
|
Device Attribute of Catalyst 6000 devices does not display the IP address of WS-X6624-FXS module.
Instead, the IP address of supervisory engine is displayed.
This problem is caused by a defect in the SNMP agent on the device. For more information, see CSCin33075.
Workaround:
None.
|
CSCin27895
|
No VLANs are displayed if the VTP Domain is set to NULL folder.
|
VLANs in VTP server devices with no VTP domain name configured will be displayed as inactive in Topology Services > VTP Domains > NULL folder.
These VLANs will be shown as inactive even though the state of the VLAN on the switch may be active.
Workaround:
Either:
•Configure VTP domain name in the device and rediscover.
Or
•Configure the VTP domain mode of the device as transparent and rediscover.
|
CSCin25679
|
Icon for EtherChannel not available in Visio Stencil.
|
The icon for Ether Channel is not available in Viso Stencil. This causes an error
Cannot find master Ethernet Channel
to appear when a map containing "Ethernet Channel" links is exported and opened in Visio.
Workaround:
None.
|
CSCin22459
|
Topology Groups membership update does not work as expected.
|
This occurs if you:
1. Select Campus Manager > Administration > Topology Groups.
2. Select a parent group and Click Create.
Enter the group name.
3. Click Next, to create a rule for the group.
4. Click Next.
The Group Membership page appears.
On this page, if you select devices from the Objects Matching Membership Criteria list and click Remove, the devices are moved to the Available Objects list.
5. Click Next.
The Access Control page appears.
If you click Back, to return to the membership page, the devices that were removed, appear in the Objects Matching Membership Criteria list, and not in the Available Objects list.
Workaround:
1. Click Back from the membership page to go to rule creation page.
2. Click Next again to return to the membership page.
The removed objects will be shown in the Available Objects list.
|
CSCin22400
|
Unable to add deleted members after moving out of step 3 in the Topology Groups wizard.
|
This occurs if you perform the following:
1. Select Campus Manager > Administration > Topology Groups.
2. Select a parent goup and Click Create.
Enter the group name.
3. Click Next, to create a rule for the group.
4. Click Next.
The group membership page appears. On the page, if you select devices from the Objects Matching Membership Criteria list and click remove, the devices are moved to the Available Objects list.
5. Click Next.
The access control page appears.
Now if you click Back, to return to the membership page, the devices that were removed appear in the Objects Matching Membership Criteria list, and not in the Available Objects list.
Workaround:
1. Click Back from the membership page to go to rule creation page.
2. Click Next again to return to the membership page. The removed objects will be shown in the Available Objects list.
|
CSCin09070
|
Unable to invoke simultaneous sessions of Topology Services from separate servers using Internet Explorer.
|
When you try to invoke simultaneous sessions of Topology Services from separate servers using Internet Explorer, either of the following errors appear:
•403 forbidden Error
or
•The previously launched session of Topology Services is replaced with the later session.
This is beacuse only one instance of Topology Services can be running at any point of time.
Workaround:
None.
|
CSCin01977
|
Position of devices connected to SwitchCloud changed after upgrade.
|
Switch clouds and fabrics represent the collection of LAN switches and ATM switches respectively.
These logical entities are very specific to the currently discovered network. That is, if there is a new switch discovered it can affect either of them to a very large extent.
This means that you cannot uniquely identify a switch cloud/fabric across ANI databases.
Workaround:
None.
|
CSCin01451
|
Cannot launch Customer Response Application URLs from Service Attributes window.
|
The sysApplInstallPkgLocation MIB object returns /AppAdmin/ whereas http://ip-address/AppAdmin cannot launch the application.
This is because the application web server was running in a different port 6293.
Workaround:
Use CRA version 3.0(0.25) or later to avoid this problem.
|
CSCin00665
|
Voice Port information not shown for Catalyst 4224 running a Cisco IOS release earlier than release 12.1(5)YE3.
|
This is caused by a bug in the agent on the device (Bug ID CSCdu08256).
Workaround:
This problem has been fixed in the Cisco IOS release 12.1(5)YE3. Upgrade to this version.
|
CSCea17100
|
Topology Group Administration not accessible using Internet Explorer 6.0 with Service Pack 1 (version 6.0.2800.1106).
|
When you use Internet Explorer 6.0 with Service Pack 1 (version 6.0.2800.1106), in the non-SSL mode, applets under Campus Manager > Administration > Topology Groups, appear as blank grey boxes.
Also, output in the Java Console displays IOExceptions when these applets are invoked.
Workaround 1
If you do not want to enable SSL on the CiscoWorks Server:
1. Invoke CiscoWorks Server and then Choose any of the Common Services Applets (Backup Database or Restore Database, Licensing Information etc).
2. If the server uses a self-signed Certificate (default), a message appears
The Certificate is issued by an
untrusted site....Do you want to
Proceed?
3. Select View Certificate Option.
4. In the Certificate dialog box , select Install Certificate.
5. In the Certificate Import Wizard, select the default options.
6. Close the browser.
7. Invoke the CiscoWorks Server Again.
Workaround 2
1. Enable SSL on the CiscoWorks Server (Server Configuration > Administration > Security Management > Enable/Disable SSL).
2. Invoke Common Services Applets.
|
CSCdz82384
|
Topo Groups displays Java console error:
AggregateModel: Unable to
find node
|
When you invoke Topology views from Topology Groups, the Java Console displays:
ERROR: AggregateModel: Unable to find node
<nodename>
Cannot create link id=<id> in map <map>
Workaround:
None. This error message, does not impede the functioning of Topology Views.
|
CSCdy08502
|
Unable to print Topology Map view on large-format printer.
|
When you print to a large-format pri |
