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        Readme for Device Fault Manager 3.0.3 on Windows

CiscoWorks Device Fault Manager

Readme for Device Fault Manager 3.0.3 on Windows

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Readme for Device Fault Manager 3.0.3 on Windows

Table Of Contents

Readme for CiscoWorks
Device Fault Manager 3.0.3 on Windows

Description

Related Documentation

New Device Support

Hardware and Software Requirements

Downloading DFM 3.0.3

Installing DFM 3.0.3

Known DFM 3.0.3 Problems

Resolved DFM Problems

Readme for CiscoWorks
Device Fault Manager 3.0.3 on Windows

This Readme is for CiscoWorks Device Fault Manager (DFM) 3.0.3 on Windows. It contains the following sections:

•Description

•Related Documentation

•New Device Support

•Hardware and Software Requirements

•Downloading DFM 3.0.3

•Installing DFM 3.0.3

•Known DFM 3.0.3 Problems

•Resolved DFM Problems

Description

DFM 3.0.3 is a collection of updated files necessary to provide support for the devices listed in New Device Support.

Caution You cannot remove DFM 3.0.3 after installing it; to return to your original configuration, you will have to uninstall and reinstall DFM. Therefore, you should save your configuration before installing DFM 3.0.3 as described in Installing DFM 3.0.3.

DFM 3.0.3 contains only the updated files, not a complete DFM image.

Related Documentation

Information about DFM is available from Cisco.com. Go to http://www.cisco.com/en/US/products/sw/cscowork/ps2421/tsd_products_support_series_home.html.

Note For the status of DFM bugs that are due to device-specific problems, refer to Status of DFM Device Agent Bugs (DFM 1.x and 2.x) on Cisco.com at this URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps2421/prod_release_notes_list.html.

Note You should print out and read this document before installing DFM 3.0.3.

New Device Support

Table 1lists the devices supported in Device Fault Manager 3.0.3.

For a list of all devices supported in Device Fault Manager 3.0.3, see the common LMS SDT, Supported Devices Tables for LMS 3.0 December 2007 Update on Cisco.com. To access this, go to:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.0.1/device_support/table/lms301sdt.html

Table 1 Device Support Provided in DFM 3.0.3

Device Type

Devices/
Modules Supported

sysObjectID

Class

Cisco Catalyst 2960 Series Switches

Cisco Catalyst 2960-24LT-L Switch

1.3.6.1.4.1.9.1.951

Switch

Cisco Catalyst 2960PD-8TT-L Compact Switch

1.3.6.1.4.1.9.1.952

Switch

Cisco Catalyst 2960-24PC-L Switch

1.3.6.1.4.1.9.1.950

Switch

Cisco ME 3400 Series Ethernet Access Switches

Cisco ME 3400-24FS-A Switch

1.3.6.1.4.1.9.1.873

Switch

Cisco Catalyst 3560-E Series Switches

Cisco Catalyst 3560E-12SD-E Switch, Cisco Catalyst 3560E-12SD-S Switch

1.3.6.1.4.1.9.1.956

Switch

Cisco Catalyst 3750 Series Switches

Cisco Catalyst 3750G-24WS Switch

1.3.6.1.4.1.9.1.778

Switch

Cisco Catalyst 3750G-24WS Switch

1.3.6.1.4.1.9.1.779

Switch

Cisco Catalyst 4500 Series Switches

Cisco Catalyst 4506-E Switch

1.3.6.1.4.1.9.1.875

Switch

Cisco Catalyst 4510R-E Switch

1.3.6.1.4.1.9.1.877

Switch

Cisco Catalyst 4503-E Switch

1.3.6.1.4.1.9.1.874

Switch

Cisco Catalyst 4507R-E Switch

1.3.6.1.4.1.9.1.876

Switch

Cisco Catalyst 4900 Series Switches

Cisco Catalyst 4900M Switch

1.3.6.1.4.1.9.1.917

Switch

Cisco Catalyst 6500 Series Switches

Cisco Catalyst 6509-V-E Switch

1.3.6.1.4.1.9.1.832

Switch

Cisco MDS 9000 Series Multilayer Fabric Switches

Cisco MDS 9124 Multilayer Fabric Switch

1.3.6.1.4.1.9.12.3.1.3.587

Switch

Cisco Wide Area Application Engine (WAE) Appliances

Cisco WAE-512 Wide Area Application Engine

1.3.6.1.4.1.9.1.776

Host

Cisco WAE-612 Wide Area Application Engine

1.3.6.1.4.1.9.1.777

Host

Cisco WAE-7326 Wide Area Application Engine

1.3.6.1.4.1.9.1.787

Host

Cisco WAE-611 Wide Area Application Engine

1.3.6.1.4.1.9.1.786

Host

Cisco 600 Series Content Engines

Cisco 611 Content Engine

1.3.6.1.4.1.9.1.708

Host

Cisco 2100 Series Wireless LAN Controllers

Cisco 2106 Wireless LAN Controller

1.3.6.1.4.1.9.1.828

Host

Cisco PIX 500 Series Firewalls

Cisco PIX 535 Firewall Security Context

1.3.6.1.4.1.9.1.675

Firewall

Cisco PIX 525 Firewall Security Context

1.3.6.1.4.1.9.1.676

Firewall

Cisco PIX 515 Firewall Security Context

1.3.6.1.4.1.9.1.678

Firewall

Cisco 7600 Series Routers

Cisco 7609S Router

1.3.6.1.4.1.9.1.864

Router

Cisco 7606-S Route

1.3.6.1.4.1.9.1.863

Router

Cisco 7200 Series Routers

Cisco 7201 Router

1.3.6.1.4.1.9.1.821

Router

Cisco Interfaces and Modules

Cisco 3205 Wireless Mobile Interface Card (WMIC)

1.3.6.1.4.1.9.1.819

Router

Cisco 3202 Wireless Mobile Interface Card

1.3.6.1.4.1.9.1.667

Router

Cisco 1800 Series Routers

Cisco 1805 Integrated Services Router

1.3.6.1.4.1.9.1.981

Router

Cisco 3200 Series Mobile Access Routers

Cisco 3270 Rugged Router (C3271MARC-TP)

1.3.6.1.4.1.9.1.689

Router

Cisco ASR 1000 Series Aggregation Services Routers

Cisco ASR 1002 Router

1.3.6.1.4.1.9.1.923

Router

Cisco ASR 1004 Router

1.3.6.1.4.1.9.1.924

Router

Cisco ASR 1006 Router

1.3.6.1.4.1.9.1.925

Router

Cisco Network Modules

Cisco 2600,2800,3700,3800 Series 16-Port EtherSwitch Service Module (NME-16ES-1G)

1.3.6.1.4.1.9.1.702

Probe

Cisco 2600,2800,3700,3800 Series 16-Port EtherSwitch Service Module (NME-16ES-1G-P)

1.3.6.1.4.1.9.1.663

Probe

Cisco 2851,3800 Series 48-Port EtherSwitch Service Module

1.3.6.1.4.1.9.1.666

Probe

Cisco 2800,3800 Series 23-Port EtherSwitch Service Module

1.3.6.1.4.1.9.1.664

Probe

Cisco 2851,3800 Series 24-Port EtherSwitch (with Stackwise Connectors) Service Module

1.3.6.1.4.1.9.1.665

Probe

Integrated service router series 2800,3800 with Wireless Lan Controller Network Module

1.3.6.1.4.1.9.1.818

Probe

Hardware and Software Requirements

DFM 3.0.3 can be installed on DFM 3.0.2. Installing DFM 3.0.3, provides instructions on how to verify the DFM version that is on your system.

For information on installing DFM 3.0.2, refer to Readme for CiscoWorks LAN Management Solution 3.0 December 2007 Update on Solaris. To access this, go to:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.0.1/readme/solaris/guide/lms30_dec_2007_update_sol.html

Downloading DFM 3.0.3

DFM 3.0.3 files are downloaded in a compressed form. To prevent overwriting of files in existing directories as well as ensure that adequate disk space is available, you should download the files to a temporary working area of your server, and then uncompress the files.

Note You can also use the Common Services Device Update function to download DFM 3.0.3. For more information, from the Common Services home page, select Software Center > Software Update and click Help.

Step 1 Make sure you have adequate free space, then, from the DFM download page at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm, click the link to cwdfm3_0_3_win.zip, and follow the instructions to download the zip file to a temporary working area of your server.

Step 2 Unzip all files into the temporary working area.

Installing DFM 3.0.3

Caution You cannot remove DFM 3.0.3 after installing it; to return to your original configuration, you will have to uninstall and reinstall DFM. Therefore, you should save your configuration before installing DFM 3.0.3 as described in Step 1.

Step 1 Make sure that you have a backup of your configuration, in case you need to revert back to it. (DFM 3.0.3 cannot be uninstalled.)

Step 2 Verify that DFM 3.0.2 is installed:

a. From the Common Services home page, select Software Center > Software Update.

b. In the Products Installed table, verify that the Device Fault Manager row lists Version 3.0.2.

Step 3 Move to the directory in which the unzipped DFM files reside, and run the installation script by double-clicking cwdfm3_0_3_win.exe.

Step 4 Follow the prompts in the installation script. The options displayed by the installation script depend on your configuration.

Step 5 When the installation is finished, click Finish to exit the installer.

Step 6 Verify the installation:

a. From the Common Services home page, select Software Center > Software Update.

b. In the Products Installed table, click Device Fault Manager.

c. In the Patches Installed table, verify that the version corresponding to Device Fault Manager is 3.0.3.

You may have to stop and restart the CiscoWorks daemon manager. This is required if you applied DFM 3.0.3 to the following scenario:

a. You were running DFM 3.0 with Device Support Patch, and then

b. You upgraded to DFM 3.0.2

If either of these scenarios apply to you, stop and restart the CiscoWorks daemon manager:
# net stop crmdmgtd
# net start crmdmgtd
Note You must run these commands if these scenarios apply to you. Otherwise, some previously-supported devices may not be managed.

Step 7 Rediscover any devices that are in the Unsupported state using Device Management > Rediscover/Delete from the DFM home page.

Step 8 Remove the distribution files from the temporary working area on your server.

Known DFM 3.0.3 Problems

The following tables describe the known problems in DFM 3.0.3. Unless otherwise specified, there is no workaround for these problems.

Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)

For a list of known problems in Device Fault Manager 3.0.2, go to http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.0.1/readme/solaris/guide/lms30_dec_2007_update_sol.html#wp1063075

Note For the status of other DFM bugs that are due to device-specific problems, refer to Status of DFM Device Agent Bugs (DFM 1.x and 2.x) on Cisco.com at this URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps2421/prod_release_notes_list.html.

Table 2 Known Problems in DFM 3.0.3

Bug ID

Summary

Explanation

CSCso55344

No email notifications for the Suspend/Resumed devices in DFM.

For all the resumed and suspended devices in DFM, alerts are displayed in AAD. But email notifications are not recieved for all the resumed and some of the suspended devices.

CSCso70605

IDU20: Alert is not generated for warning status of Card.

When the module status is set to 3 for the MIB variable 1.3.6.1.4.1.9.5.1.3.1.1.10, warning alert should be generated for the operationally down card. But it not generating any warning alert.

CSCso70635

IDU20: In Normal state, Critical alert is generated for Temperature.

1.3.6.1.4.1.9.5.1.2.13 is the MIB of chassis Temperature alarm status. When the value of this OID is 2 it is generating the event as critical. But it should not generate any alert and should be in normal state.When the value of OID is 1, DDV is showing normal state( OK ).

•2960-PD-8TT-L: 1.3.6.1.4.1.9.1.952

•2960-24LT-L: 1.3.6.1.4.1.9.1.951

CSCso70840

IDU20: Warning alert is not coming up for disk component in OE devices.

In OE512, OE612, and OE7326 devices, the warning event is not showing up for disk component.

CSCso78315

IDU20: In OE device, the Excessive Fragmentation event cannot be generated.

In OE devices, the Excessive Fragmentation event cannot be generated because these devices do not support Ciscomemorypool mib. You need to query the alternative OIDs that are used for calculating the LargestFreeBuffer, so that the Excessive Fragmentation event can be generated for the devics.e

CSCso70617

IDU20: OperationallyDown Cards show two events instead of one.

When we generate a card operationallydown alarm, AAD is showing two events instead of one.

CSCsq13830

Not discovering Interfaces if the IFDescrPattern is removed from tpmgr-param.conf

When you discover the device with sys Oid .1.3.6.1.4.1.9.1.436 and add IFDescrPattern-.1.3.6.1.4.1.9.1.436 ~Virtual* in tpmgr-param.conf file, the interfaces with Virtual description are no longer visible in DDV. But when the IFDescrPattern-.1.3.6.1.4.1.9.1.436 ~Virtual* is removed from tpmgr-param.conf file, the Interfaces with Virtual discriptions are not getting discovered. They should be discovered and displayed in DDV.

Resolved DFM Problems

The following tables describe DFM problems that are resolved in DFM 3.0.3.

Table 3 Problems Resolved in DFM 3.0.3

Bug ID

Summary

Explanation

CSCsl44298

DFM should support RTTMon mib traps

DFM 3.0.3 supports traps generated by device through RTTMon MIB.

CSCsh62755

Cat 3750: HighBackplaneUtilization event is not generated

In DFM 3.0.3, the support for generating HighBackplaneUtilization event for Cat 3750 is provided.

CSCsm07861

Need to support L2TPV3 traps for ISR Routers

DFM 3.0.3 supports L2TPv3 trap support using VPDN MIB.

CSCsm04957

Devices stuck at 10% and errors seen in event viewer

In DFM 3.0.3 all devices are managed without getting stuck at 10% and no errors are seen in the Windows Event Viewer.

CSCso28593

Notifications may not be sent

In DFM 3.0.3, notification services like emails and traps are functioning properly.

CSCsq09519

Interface gets discovered inspite of specifying it in tpmgr-param.conf

In DFM 3.0.3, discover the device with sys Oid .1.3.6.1.4.1.9.1.436 and add IFDescrPattern-.1.3.6.1.4.1.9.1.436 ~Virtual* in tpmgr-param.conf file. The interfaces with Virtual description are no longer visible in DDV.