Table Of Contents
Release Notes for Resource Manager Essentials 3.4 on Windows 2000
New Features
Documentation Roadmap
Additional Information Online
Cautions
Support Information
Known Problems
Server, Browser, and Desktop Known Problems
Installation and Upgrade Known Problems
Administrator Known Problems
Device/Agent Known Problems Impacting ANI Server and Essentials Functionality
Availability Known Problems
Config Editor Known Problems
Configuration Management Known Problems
Contract Connection Known Problems
Inventory Known Problems
NetConfig Known Problems
Software Management Known Problems
Syslog Analysis Known Problems
Resolved Problems
Internally-Found Resolved Problems
Customer-Found Resolved Problems
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Release Notes for Resource Manager Essentials 3.4 on Windows 2000
These release notes are for use with CiscoWorks2000 Resource Manager Essentials 3.4 running on Windows. Supported Windows versions are Windows 2000 Professional and Server.
These release notes provide:
•
New Features
•Documentation Roadmap
•Additional Information Online
•Cautions
•Support Information
•Known Problems
•Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
New Features
Resource Manager Essentials 3.4 contains these new features:
•Support for downloading and uploading of device configurations using Secure Shell (SSH) protocol.
•Secure communication between the client browser and the Resource Manager Essentials server via Secure Socket Layer (SSL) protocol.
•Support for configuration management and software image management for devices across Network Address Translation (NAT) boundaries.
•Support for Interactive IOS, CatOS and FastSwitch commands in the NetConfig applications.
•Up-to-date inventory of all Cisco devices in the network, including support for Cisco Call Manager and VPN Concentrator 3000 (VPN c3000).
•Copy command enhancement of Network Show Commands facility.
•Ability to isolate and view PIX firewall configuration statements.
•Users can select devices from a CSV file and delete them from the inventory database.
•Inventory management and software image management support for devices managed in the Auto Update Server (AUS).
•New five-year certificates used to sign JAR files.
•Support for new devices including the following: Cisco Router 7400 Series (7401 ASR-BB, 7401 ASR-CP), Cisco 7600 Series (7603, 7606, 7609), Cisco Router 7304, PIX Firewall (506, 515, 520, 525, 535, 501, 506E, 515E), Cisco ONS Series (ONS 15540 ESP), Cisco 1700 Series (1710, 1760), Integrated Access Device (IAD 2420), Catalyst 6000 Series (6513), Gigabit Switch Router (GSR) 12400 (12404, 12406, 12410, 12416), Cisco RPM-PR, Cisco Aironet AP Series (340, 350), Cisco 4000 Series (C4224), Cisco Content Service Switch (CSS) 11000 Series (11050, 11080, 11150), Network Analysis Module (Catalyst 6000 module).
Documentation Roadmap
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Resource Manager Essentials documentation on Cisco.com for any updates.
The following documents are provided in PDF on your product CD
•Installation and Setup Guide for Resource Manager Essentials on Windows 2000
•User Guide for Resource Manager Essentials
Note Adobe Acrobat Reader 4.0 or later is required.
Use these publications to learn how to install and use Resource Manager Essentials:
•Installation and Setup Guide for Resource Manager Essentials on Windows 2000 (DOC-7813991=)—Provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information
•Installation and Setup Guide for Resource Manager Essentials on Solaris (DOC-7813990=)—Provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information.
•User Guide for Resource Manager Essentials (DOC-7813951=)—Provides information on using Resource Manager Essentials 3.4.
•User Guide for CiscoWorks2000 Server (DOC-7814072=)—Provides information about setting up, administering, and accessing the CiscoWorks2000 server.
•Essentials Online help—Provides task-oriented and context-sensitive help from every window that contains a Help button. Also contains all of the information available in User Guide for Resource Manager Essentials. This ensures you have complete information even if you do not have the manual readily available while using Essentials.
Additional Information Online
For information about Essentials supported devices, refer to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000e/dev_sup/index.htm
Tip For the latest technical tips, suggestions for troubleshooting common issues, and frequently asked questions (FAQs) on most Essentials applications, you can go to the following URL:
http://www.cisco.com/warp/public/477/RME/index.html
The Incremental Device Update (IDU) for Resource Manager Essentials (Essentials) 3.4 is a collection of updated files necessary for Essentials 3.4 to support new Cisco devices. In addition to the devices supported, this package also contains fixes to known problems, as well as additional newly discovered problems.
If you are a registered user, you can download IDU 2.0 for Essentials 3.4 from:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme
Cautions
Before using Resource Manager Essentials, ensure that:
•All applications are stopped before you upgrade Essentials. The upgrade process depends on having reasonable interaction times with the database. If this is not possible, the upgrade fails.
•If the Y2K Compliance Assessment Tool is installed on your machine, you must uninstall it before installing this version. Otherwise the installation fails.
•You do not have CWSI Campus 2.x and Essentials 3.4 on the same machine.
You cannot use Proxy Management, if you have not installed the CiscoWorks2000 VPN/Security Management Solution 2.1 bundle. The Auto Update Server, which is used for proxy management, requires the VMS bundle to function normally.
Support Information
Resource Manager Essentials supports only US-English and Japanese versions of Windows 2000. Set the default locale to US-English for US-English version and Japanese for Japanese version.
Known Problems
Known problems (bugs) in Resource Manager Essentials 3.4 are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
This section contains the following known problems for Resource Manager Essentials.
•Server, Browser, and Desktop Known Problems
•Installation and Upgrade Known Problems
•Administrator Known Problems
•Device/Agent Known Problems Impacting ANI Server and Essentials Functionality
•Availability Known Problems
•Config Editor Known Problems
•Configuration Management Known Problems
•Contract Connection Known Problems
•Inventory Known Problems
•NetConfig Known Problems
•Software Management Known Problems
•Syslog Analysis Known Problems
Note Resource Manager Essentials 3.4 supports only US-English and Japanese versions of Windows 2000. Set the default locale to US-English.
Server, Browser, and Desktop Known Problems
Table 1 Server, Browser, and Desktop Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Browsers running on remote X servers.
|
Browsers running on remote X servers are not supported.
Workaround:
Avoid running Essentials sessions on browsers running on remote X servers.
|
None
|
Cisco Voice Manager.
|
Cisco Voice Manager cannot coexist with Essentials on one machine.
Workaround:
Install Cisco Voice Manager on a different machine.
|
None
|
Printing from a browser does not work reliably.
|
Printing from a browser results in parts of page not being printed.
Workaround:
To print an Essentials window, use Print Screen or Capture Screen function on your machine.
|
None
|
Navigator 4.x: Table of contents or index does not appear in online help.
|
Occasionally, the table of contents or index does not appear in the online help.
Workaround:
If table of contents or index does not appear in online help, hold down Shift key and click Reload.
|
CSCdp74251
|
Application performance very slow with HTTP proxy.
|
Accessing Essentials via HTTP proxy might cause significant performance degradation.
Workaround:
Access CiscoWorks2000 Server directly from client.
|
CSCin03389
|
Adhoc template displays failed for some catalyst devices.
|
A successful job will be displayed as Unsuccessful.
Workaround:
Disable debug in the device and run the job.
|
CSCdp22312
|
Multiple sessions of Essentials on a single client are not supported.
|
Only one instance of Essentials can be run from a client.
Workaround:
Only one instance of Essentials can be run from a client.
|
CSCdp82755
|
Navigator 4.x: Cannot access CiscoWorks2000 desktop.
|
After Config Editor Job browser is launched, you cannot access CiscoWorks2000 Desktop or Java console.
Workaround:
Close Config Editor Job browser before trying to access other applications.
|
CSCds16984
|
Unable to launch Essentials from Netscape or Internet Explorer.
|
One of the possible causes is JRun Proxy Server process is not running.
Workaround:
Reboot the system that is running Essentials server.
|
CSCdr01425
|
Navigator 4.x: Config Detail Reports hang.
|
Config Detail Reports for Change Audit hang when you click Close.
Workaround:
Use one of these methods:
•Double-click top left corner of outside browser window.
•Click X on top right corner of the browser window.
•Select File > Close from menu.
|
CSCdr17496
|
Cannot change Internet Explorer options when Essentials is running.
|
Internet Explorer hangs after changing options when Essentials is running on the local windows machine.
Workaround:
Wait for 2-3 minutes after changing the Internet Explorer options.
|
Installation and Upgrade Known Problems
Table 2 Installation and Upgrade Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
ATM image version and image family might be incorrect after upgrade.
|
After an upgrade to Essentials 3.3, delete the ATM images and then re-import ATM images from software image library.
|
CSCdt86208
|
Re-installation of Essentials 3.3 over CD Two, 3rd Edition has problems in configuration operations.
|
If you have upgraded to Essentials 3.3 from CD Two, 3rd Edition and uninstalled Essentials 3.3 later, re-installation of Essentials 3.3 again over CD Two might have problems in configuration application.
Workaround:
Uninstall CD Two, 3rd Edition completely before installing Essentials 3.3 again.
|
CSCdp08278
|
Tasks might fail if server is not fully operational.
|
If you try to access CiscoWorks2000 before server is fully operational, Login Manager will not appear.
Workaround:
•For Navigator, click Reload.
•For Internet Explorer, click Refresh.
At the beginning of a CiscoWorks2000 session, if you select a task from navigation tree before server is fully operational, the task might fail.
Workaround:
Select task again. If this does not help, restart system using one of these methods:
•Using the GUI, select Server Configuration > Administration > Process Management > Stop Process, select the System radio button. Click Finish, then select Server Configuration > Administration > Process Management > Start Process, click System radio button, then click Finish.
From command line interface, enter:
net stop crmdmgtd
net start crmdmgtd
•Make sure all process are running before relaunching tasks. Select Server Configuration > Administration > Process Status. The State column shows whether processes are running.
|
CSCdt22462
|
Strange 6 minute delay while downloading console on Windows 2000.
|
On some Windows 2000 machines, the initial download of large Java applets, or their subsequent downloads (if not cached locally), may take longer than expected. This may take up to 6 minutes in some cases. After the applets are loaded and cached locally, downloads are quicker.
The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content that is downloaded by browsers. This consumes a lot of memory and results in disk paging on most machines. Downloading is therefore slower than expected. The effect is reduced on machines with large RAM and virtual memory.
Workaround:
•Disable your machine's virus scanner. This will improve Java applet download times, considerably.
Or
•Disable automatic scanning of all downloaded files, and instead, enable scanning of just program files (specified by extension). Instructions will vary depending on the specific virus scanner you use.
|
CSCdt22462 (contd.)
|
|
If McAfee VirusScan is installed on your machine:
•Launch VirusScan console. Click Configure.
•Click Download Scan.
With Detection tab active:
–Make sure Enable Internet Download Scanning is not selected.
–Select Program Files Only.
•Click Apply, then OK.
Before performing the above steps, close and exit any programs that are actively downloading.
|
CSCdr72310
|
InstallShield unable to trap dbupdate failure during Essentials install.
|
Resource Manager Essentials installation requires a standard Windows NT dll file (CTL3D32.dll).
Workaround:
If CTl3D32.dll is not on the system, copy the file from a standard Windows NT system into the winnt\system32\ directory before installing.
|
CSCdt82319
|
System View not present after restoring database from rme.dborig.
|
Applicable system view for Media Convergence Server and VPN Devices is missing when runtime rme.db is replaced with pre-packaged rme.dborig.
Media Convergence Server that is under Resource Manager Essentials > Syslog Analysis > WorkFlow Report.
VPN Devices that is under the following:
•VPN Management Solutions > Reports > Configuration Management > VPN Configuration Reports
•VPN Management Solutions > Reports > SyslogAnalysis > Advanced
Workaround:
After replacing rme.db with rme.dborig, do the following:
1. Stop daemon manager.
2. Change directory to:
install-dir\conf\bg2rigel\rme
3. Execute the command:
install-dir\bin\perl
install-dir\dbupdate\dbupdate.pl
r06000vpn.txt
4. Restart daemon manager.
This will re-insert the missing Applicable System View to Essentials database.
|
|
CSCdr72068
|
Command syntax is not clear for restore backup.
|
Restore backup fails with fresh Essentials installation, for the command:
restorebackup.pl -d database-backup-directory
The output message does not clearly explain the command syntax to be followed for restoring database backup on fresh Essentials installation.
Workaround:
Execute the command:
install-dir\bin\perl
install-dir\bin\restorebackup.pl -force
-d backup-directory
to restore the backup database after installing Essentials 3.4.
|
Administrator Known Problems
Table 3 Administrator Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Error message during restore:
tar: Could not change access
and modification time
of....:Permission denied.
|
The problem is an error from .tar file in restore log. You can ignore this message only if the error is reported for subdirectories that .tar file creates during restore. The error is valid if .tar file reports an error for files it is restoring.
The working directory should be the root directory on the drive where CiscoWorks2000 is installed, not CiscoWorks2000 directory itself. The default CiscoWorks2000 directory is:
C:\Program Files\CSCOpx
Workaround:
Enter this command at the DOS prompt:
perl c:\Program Files\CSCOpx\bin\
restorebackup. pl -d c:\backup
|
Device/Agent Known Problems Impacting ANI Server and Essentials Functionality
Table 4 Device /Agent Known Problems Impacting ANI Server and
Essentials Functionality
Bug ID
|
Summary
|
Explanation
|
CSCds52920
|
Syslog messages are not logged onto syslog server
|
On IOS 12.1(4.4) and above, it is necessary to set logging source-interface for syslog to work correctly. On the ICS7750 platform, this breaks the IOS commands, copy run start and write mem prohibiting the saving of configurations to the system data base.
Workaround:
None.
|
CSCdr52007
|
Serial numbers missing in OLD-CISCO-CHASSIS MIB.
|
No serial numbers are found in OLD-CISCO-CHASSIS-MIB.
Workaround:
None.
|
CSCin04311
|
Protocol Distribution Graph does not show up for VPN 3030 devices in Essentials Availability.
|
When you select a VPN 3030 device in Availability, the Protocol Distribution Graph is not displayed for these devices as a few MIBs are not implemented by this device group.
Workaround:
None.
|
CSCin07826
|
IP NAT log messages are not EMBLEM compliant.
|
IP NAT log translation syslog messages are not EMBLEM compliant.
Workaround:
None
|
CSCdv78969
|
MSFC2 module in cat6509 returns zero-length sysConfigName value.
|
MSFC2 module in cat6509 returns zero-length sysConfigName value.
Workaround:
None.
|
CSCdv62510
|
Config Fetch using TFTP fails for devices running IOS Release versions greater than 12.0.
|
In 800 series devices, Config Fetch using TFTP fails.
Workaround:
Use TELNET to fetch or download files.
|
CSCdv64195
|
Unable to add Route Switch Modules (RSM) into Essentials when used memory reach 4GB if the device is up for a long time
|
The problem occurs in the following scenarios:
The datatype used is integer. In this case, Inventory cannot handle a value of 4GB in the database column.
SNMP counter error. In this case, an error occurs when used memory reaches 4GB if the device is up for a long time
The same error is reported in CSCdu09377.
Workaround
Re-load the device to reset the SNMP counters.
|
Availability Known Problems
Table 5 Availability Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdt10034
|
Private Views of one user shown to other users.
|
When you create a private view and add this view to Availability polling, your view will be visible if another user logs and opens reachability dashboard or any other availability options.
Workaround:
None.
|
CSCin04311
|
Protocol Distribution Graph does not show up for VPN 3030 devices in the availability of the RME.
|
In Essentials Availability, when a VPN 3030 device is selected, protocol Distribution Graph does not appear for these devices since certain MIBs are not implemented.
Workaround:
None
|
Config Editor Known Problems
Table 6 Config Editor Known Problems
Bug ID
|
Summary
|
Explanation
|
None.
|
Config archive fails for SSH transport mode and for interactive commands.
|
Config archive fails for SSH transport mode and for interactive commands if the device has prompts other than (">", "#" ,"Password" ,":" , "(enable)" , "%", "]", "?" ).
Workaround:
None.
|
CSCds13128
|
If two users try to open a configuration for a device simultaneously, the device may occasionally go into a state where it will be shown as locked, but neither of the users will be able to unlock the device.
|
Workaround:
Delete the device from inventory and add it back again.
|
CSCdt12180
|
ConfigEditor when invoked using double-click for the second time, it did not launch.
|
Invoke Resource Manager Essentials > Configuration Management > Config Editor. When ConfigEditor is closed and opened again when you double click, it will not get launched.
This occurs only when the plug-in is enabled.
Workaround
Launch the browser again.
|
CSCds89658
|
Config Editor window will close if some other application is invoked.
|
This occurs only if Java plug-in is enabled for Config Editor.
Workaround:
Revoke the Config Editor again.
|
CSCin09593
|
CED job browser displayed only when scheduled or running jobs available
|
Job Browser is displayed only if there are scheduled or running jobs. Otherwise, it displays a dialog box saying:
Workaround:
This problem has been resolved in the Incremental Device Update (IDU) on RME 3.4.
Install IDU, available at:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme
|
CSCdp98004
|
Stopping a running job.
|
Stopping a job while it is running could cause unpredictable results.
Workaround:
Do not stop running jobs.
|
CSCdp97125
|
Running Config Editor from Config Viewer or VPN Config Reports leaves an empty browser.
|
If you run Config Editor from Config Viewer or VPN Config Reports, an empty browser is launched.
Workaround:
Do not close the browser or some features might not function properly.
|
CSCdt13344
|
Not able to select the different Configlets after changing the show mode, from processed to raw or vice versa from Configuration Compare Report window.
|
Workaround:
When viewing the changes made through Tools > Show Changes Made with plug-in enabled, do not switch over to the other mode.
|
Configuration Management Known Problems
Table 7 Configuration Management Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Stop and start of Change Audit process affects JRunProxyServer.
|
A stop and start of the Change Audit process requires you to stop and restart the JRunProxyServer.
Workaround:
To stop the JRunProxyServer, enter:
$NMSROOT/bin/pdterm.exe JRunProxyServer
To start the JRunProxyServer, enter:
$NMSROOT/bin/pdexec.exe JRunProxyServer
|
None
|
Running Resource Manager Essentials on Multi-homed Machines.
|
By default Configuration Management assumes a non multi-homed machine.
Workaround:
If you want to run Resource Manager Essentials on a multi-homed machine, set the variable MULTI_HOME=true in the install-dir\objects\cmf\data\Transport.ini file and restart Change Audit process.
|
None
|
TACACS with SecureID.
|
Essentials configuration archive does not support TACACS with SecureID. It supports static passwords that are defined when you add or import devices into Essentials inventory.
|
None
|
Standard device prompts required for Configuration Archive Telnet mechanism.
|
Telnet transport mechanism cannot retrieve or update device configurations if any remote devices have nonstandard device prompts.
Accepted and standard device prompts on Cisco IOS devices have strings ending with greater than symbol (>) or the pound symbol (#) at Telnet login and enable mode. Accepted standard device prompts on Catalyst devices end with keyword enable at Telnet enable mode.
It is recommended that all managed devices should have passwords.
|
None
|
Banner commands on devices.
|
Banner values are contained between quotation marks (") in Config Archive and between Ctrl-C (^C) characters in a device.
When using NetConfig or Config Editor and cwConfig, or Telneting to a device, do not add quotation marks or Ctrl-C characters to banner commands on devices. Banner commands containing these characters cause configuration applications to function incorrectly.
Do not use Banner commands that contain multiple line banners.
|
None
|
Configuration Import message.
|
Cwconfig cannot validate syntactic correctness of configuration files uploaded to device via import command. As a result, import is reported successful even if configuration file is invalid. Configuration update does not succeed, but Cwconfig cannot detect failure.
|
None
|
Devices with multiple IP addresses.
|
TFTP transport mechanism might not work for devices with multiple IP addresses when device is managed by using hostname in the inventory database. SNMP library used by TFTP, queries for only one IP address for a given hostname while resolving the hostname with the corresponding domain name server.
For a device with more than one IP address, the hostname resolution might not return the IP address of the interface running the SNMP agent. In such cases, TFTP fails and displays SNMP Time Out Error.
Workaround:
Import devices using IP address in inventory database.
|
None
|
Updating modules in Catalyst 5000 Switches.
|
cwConfig does not update or change configurations of individual modules in Catalyst 5000 switches even when import or write2run commands report a successful download. cwConfig updates only supervisor engine module configuration.
|
None
|
Module configuration not retrieved even if the module has valid credentials for a CAT switch.
|
Configuration Management will not retrieve the configuration of the modules which have valid TELNET credentials, if a previous module had wrong credentials.
If in a CAT switch, the supervisor and ATM module have the same credentials and RSM has a different one, Configuration Management will retrieve the configurations of Supervisor, fail for RSM module, and display this message:
ERROR: Incorrect Telnet passwords
It will also fail for ATM module displaying the same error even if it has valid credentials.
|
CSCdw48650
|
Startup and running configuration of the active CPU and startup configuration of the standby CPU will not be fetched automatically after a CPU switchover operation.
|
Syslog messages are not available after a CPU switchover operation, as a result of which the Configuration Management cannot update Config Archive automatically.
Workaround:
1. Perform a manual Update Inventory operation:
Resource Manager Essentials > Administration > Inventory > Update Inventory.
2. Perform an Update Archive operation: Resource Manager Essentials > Configuration Management > Update Archive.
This operation fetches the running configuration of the active CPU.
|
All configuration related reports might show an incorrect slot as active or standby.
|
Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically. Hence, all configuration related reports might show an incorrect slot as active or standby.
Workaround:
Before launching Config Reports, perform a manual Update Inventory operation:
Resource Manager Essentials > Administration > Inventory > Update Inventory.
|
CSCin03327
|
Slot info not updated for Cisco ONS Series (ONS 15540 ESP) devices after a CPU switchover
|
The Cisco ONS Series (ONS 15540 ESP) series devices do not send syslog switchover messages to the Essentials server, hence the slot information will not be updated in the database.
This also causes Configuration Management not to automatically archive configuration information when there is a switchover on the device.
Workaround:
1. Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory
2. Perform a Configuration Update manually.
|
CSCdp91314
|
Netshow error:
|
Netshow might flag a
error on a device. This problem occurs only with specific types of devices and only if the number of threads (set in properties file) and number of devices supplied to the command, are both greater than one.
Workaround:
Run the command line interface application on only the problem device, or reduce number of threads to one, and run serially.
|
CSCds20036
|
Launching Copy Job from Job Details window does not work.
|
Copying a Job from Job Details window might not work sometimes.
Workaround:
Launch copy job from Configuration Management > Network Show commands > BatchReports > Job Browser.
|
CSCds08146
|
Allows creation of duplicate command set name, if created from two different clients.
|
When you create the command set name from two different clients at the same instant, only one command set is created. The error message will not be displayed in the second client from where you attempted to create the command set name.
Workaround:
Again invoke Administration > Configuration Management > Network Show > Define Command Set to solve the problem.
|
CSCdt14631
|
Stop Button not working properly in Immediate Execution.
|
When commands are run for more than one or devices, Stop button might fail rarely when it is pressed repeatedly.
Workaround:
Press the stop button only once to stop the execution of the show commands.
|
CSCdt24115
|
Catalyst 5000 Devices: Transport FallBack from TFTP to Telnet Fails.
|
Catalyst 5000 device says
Device is busy with previous operation, Try
later
when Config Fetch operation is attempted.
The device going into busy state is a feature of the Catalyst 5000 switches and this is to prevent too many TFTP/Telnet connections within short intervals of time.
Workaround:
Change Transport Order to the Telnet as the first protocol.
|
CSCdv77153
|
Essentials displays an out of sync error after reload for no scheduler allocate.
|
After a reload routers may add the following line:
no scheduler allocate
to the running configuration. This confuses the Essentials Startup or Running Out of Sync report.
Workaround:
1. Add the following line:
to the CommandExcludesIos.ini file.
You can find the file at the location:
drive:\Program Files\CSCOpx\objects\
cmf\data\
2. Restart CW2000 again:
net stop crmdmgtd
net start crmdmgtd
|
CSCds68827
|
Syslog messages archived in the Configuration archive
|
Telnet retrieves all the information that is displayed in the telnet session when you try to fetch configuration using telnet. If logging is enabled for sessions, Syslog messages displayed on the telnet session are also archived along with the configuration.
Workaround:
Turn off the display of Syslog messages on telnet session before fetching configurations using TELNET.
|
CSCdu69242
|
Configuration archive causes problems when used on terminal servers with menus.
|
Workaround:
Use RCP for startup configurations and SNMP or TFTP for running configurations.
|
CSCdv77153
|
Essentials displays an out of sync error after reload for no scheduler allocate.
|
After a reload routers may add the following line:
to the running configuration. This confuses the Essentials Startup or Running Out of Sync report.
Workaround:
1. Add the following line:
to the CommandExcludesIos.ini file. You can find the file at the location:
/opt/CSCOpx/objects/cmf/data/
2. Restart CiscoWorks2000 again:
/etc/init.d/dmgtd stop
/etc/init.d/dmgtd start
|
CSCdw18195
|
TELNET access required to retrieve startup configurations from ONS Series (ONS 15540 ESP) devices.
|
You can retrieve the startup and running configurations of active CPU from ONS Series (ONS 15540 ESP) devices using tftp.
But to retrieve the standby configurations you require telnet credentials.
Workaround:
Provide telnet credentials.
|
CSCdw64289
|
Configuration Archive does not detect ntp server global configuration
|
Configuration Archive cannot detect global configuration of ntp server.
Workaround:
None.
|
CSCdv62510
|
Config Fetch using TFTP fails for devices running IOS Release versions greater than 12.0.
|
In 800 series devices, Config Fetch using TFTP fails.
Workaround:
Use TELNET to fetch or download files.
|
CSCin09578
|
Configfetch improper in one of the fetching operations in Cisco ONS Series (ONS 15540 ESP) devices.
|
In Cisco ONS Series (ONS 15540 ESP) devices, if collection of configuration is begun during Config Retrieval schedule, the running config is not fetched.
Workaround:
This problem has been resolved in the Incremental Device Update (IDU) on RME 3.4.
Install IDU, available at:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme
|
CSCdx37842
|
Resizing browser window displays error.
|
Resizing browser window renders some areas of the window blank.
Workaround:
Close and reopen the NetConfig window.
|
CSCin06562
|
On AIX, NetConfig window does not refresh after resizing.
|
Workaround:
Use HPUX, Solaris or Windows clients
|
CSCdk12667
|
Command-line syntax errors.
|
When a Cwconfig session has multiple syntax errors, only the first detected error is reported. Others remain unlisted.
|
CSCds19913
|
Netshow Batch reports do not work when you restart JRM.
|
Workaround;
Restart Daemon Manager.
|
Contract Connection Known Problems
Table 8 Contract Connection Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdm87814
|
Essentials Check Contract Status tool generates information for only routers.
|
If you select Resource Manager Essentials > Contract Connection > Check Contract Status, information is generated for only routers.
Obtain information from CCO URL:
http://www.cisco.com/cgi-bin/front.x/
csadispatch?AppName=ContractAgent
From View Contracts, select By Contract > Serial > Purchase Order > Service Order Number (Contract Lookup) and find contract information.
|
Inventory Known Problems
Table 9 Inventory Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
IP address may change between reboots.
|
Workaround:
You must import cable modems ubr904 and the ubr924 using a fully qualified pathname. These devices get the IP address of the cable interface using DHCP from head-end cable router. The IP address might change between reboots.
|
None
|
PIX Firewall device.
|
Workaround:
Configure PIX Firewall device so Essentials can manage it. Enter IP address of Essentials server.
|
None
|
Importing desktop machines.
|
Do not import desktop machines unless they are running Cisco Call Manager applications. Otherwise, desktop machine appears incorrectly in the device selector under Call Managers.
|
None
|
Inventory Chassis Summary Graph displays misleading information.
|
Inventory Chassis Summary Graph misleadingly displays CSS11080 for all the models.
When you select Server Configuration > About the server > Applications & Versions, the graph displays all the sysObjectIds of CSS series devices mapped to CSS11080.
Workaround:
None.
Read CSS11080 as CSS11000. For a detailed list of supported CSS11000 models, see "Additional Information Online".
|
CSCdw48650
|
For ONS Series (ONS 15540 ESP) devices, Inventory Reports might not reflect the latest device information.
|
Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically.
Workaround:
Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory.
|
CSCdp61331 (1)
|
Comma included in password will cause device import to fail.
|
In comma separated value (CSV) format, the "," character is used as a delimiter. Therefore, fields in the CSV file should not contain the "," character.
If you use a "," character in the password or other fields while adding a device, the CSV file generated after exporting will be invalid. An exported CSV file cannot be used for importing devices.
|
CSCdr02713
|
Chassis Summary and Software Version Graphs fail.
|
If you click Chassis Summary Graph or Software Version Graph and select 2000 or more devices, the operation will time out after 5 minutes.
Workaround:
Do not let number of devices exceed 50.
|
CSCdr81211
|
When a hitherto managed device is disconnected from the network, Scheduler does not report the status as `Not Responding'.
|
Once a device has been managed using Essentials, it will not display the status as Unmanaged or Not Responding until you manually delete the device from the inventory.
|
CSCin06583
|
DIServer displays error when trying to import more than 1500 device.
|
When Essentials tries to import data from a file which has more than 1500 devices in a single attempt on Windows in SSL mode the DIServer displays an error, and pdshow hangs.
Workaround:
Import only 1000 devices at a time. If we have more than 1000 devices to be managed, divide the contents of the file to contain not more than 1000 devices at a time.
|
CSCdk35153
|
Chassis modem table is not polled correctly.
|
Inventory reports show only configured modems. There is a time interval between modem installation and modem configuration. During this interval, the Inventory application might detect only one modem. Additionally, log messages might display database integrity violations. These messages can be ignored.
Workaround:
Go to device and configure the modem, then reacquire inventory data.
|
CSCdm01805
|
Adding devices to Essentials fails.
|
Adding devices to Essentials fails if case-insensitive community strings already exist in database. If you add a device to a database with community strings similar to devices already present (the difference is in the use of upper and lower case), the import fails.
Workaround:
1. Change the device to use a credential that has same case (upper or lower) as the successfully managed device.
2. Change the device to use a unique value for credential.
|
CSCdw68406
|
Inventory does not handle Cisco ONS Series (ONS 15540 ESP) devices with distinct configurations.
|
To perform redundancy operations Cisco ONS Series (ONS 15540 ESP) devices requires that both processors have the same configurations.
If they are configured with different set of credentials and a forced switch-over is made and the read community string happens to be different, inventory will not manage the device and the device will go to the not-responding state.
|
CSCds73696
|
Memory leak in IcServer
|
IcServer shows steady increase in memory size of the process over time.
Workaround:
Restart IcServer daemon periodically.
Enter:
install-dir\bin\pdterm IcServer install-dir\bin\pdexec IcServer
|
CSCdv64195
|
Unable to add Route Switch Modules (RSM) into Essentials when used memory reach 4GB if the device is up for a long time
|
The problem occurs in the following scenarios:
The datatype used is integer. In this case, Inventory cannot handle a value of 4GB in the database column.
SNMP counter error. In this case, an error occurs when used memory reaches 4GB if the device is up for a long time
The same error is reported in CSCdu09377.
Workaround
Re-load the device to reset the SNMP counters.
|
CSCdm75952
|
Do not use special characters in user fields.
|
Do not enter special characters such as apostrophes ('), semicolons (;), or parentheses in user fields.
|
CSCin06080
|
On a LS1010 with an E1 connection, Detailed Device Report does not show slot number
|
As the MIB required for slot number is not available on the LS1010 with an E1 connection, this information is not provided.
Workaround
None.
|
CSCdp78299
|
Device card names do not appear in Detailed Device Report.
|
The Detailed Device Report for BPX 8600, IGX 8400, and IPX devices running switch software releases earlier than 9.1 does not show interface information.
|
CSCds48244
|
Import operations fail for 7100 and 7200 routers due to IOS bug.
|
Import operations may fail for Cisco 7100 and 7200 routers because of snmp timeout.
Workaround:
Select Resource Manager Essentials > Administration > System Configuration and increase Slow SNMP Timeout to a value more than 60 seconds.
|
CSCdt72151
|
Log file increases in size for every inventory collection.
|
Inventory schedule collection, manual update of inventory, inventory polling (If inventory change is detected) and syslog initiated inventory update results in increase of log file size.
Workaround:
Monitor and clean up the following log files on a periodic basis.
install-dir/log/ICServer.log
install-dir/log/DIServer.log
|
|
CSCdt91401
|
Quote in a chassisID causes device import to fail.
|
Essentials cannot add device to inventory, if a device has single quote in the chassisID string. For example:
snmp-server chassid-id ab'c
Workaround:
Avoid using chassisIDs with quotes.
|
CSCdu68457
CSCdv31449
CSCdu68440
CSCin00785
|
Alias classification fails
|
Occasionally, devices are listed part of the managed devices, even if the same device (with different name) is already in the managed state.
Workaround:
1. Delete all the duplicate devices from the managed list of devices.
2. Check if the DIServer debug is set to OxFFFFFF in DiServer.log
3. FF in daemons.log.
4. To achieve max debug and have aliasing turned on, set max debug to OxFFFEFFFF.
This will provide the same debug info with that obtained by setting it to OxFFFFFFFF with aliasing turned on.
|
CSCdw17735
|
Single device Add page displays junk message
|
If you select Resource Manager Essentials > Administration > Inventory > Add devices, enter the device name, read write community strings, telnet and enable password.
The single device add page displays the following junk value:
<input type=hidden name="EnPassword" value=
Workaround:
•On Navigator, click Reload.
•On Internet Explorer, click Refresh.
|
CSCdx06315
|
Inventory shows wrong device status.
|
When you try to manage a device running Cisco IOS, it sometimes displays the following error:
Check DB Stats (Running/Stopped)
This occurs when the value of ciscoMemoryPoolUsed crosses 4.2 GB and the value cannot be inserted into the Essentials database.
Workaround:
•Reload the devices to reset the SNMP counters. Then add the device again.
or
•Upgrade the Cisco IOS on the devices.
|
CSCdx13226
|
Inventory update does not reflect processing of AUS device
|
Under Resource Manager Essentials > Administration > Inventory > Update Inventory, select an AUS device and submit for processing.
The IcServer status does not show the processing of AUS devices.
This is because AUS devices are not processed by IcServer. Hence, the processing of these devices is not displayed.
Workaround:
You can check the TimeStamp on the Inventory reports to verify whether update occured.
|
CSCin07205
|
Devices with passwrd string containing special characters not managed.
|
If apostrophe is used in these user fields, database query fails. If comma is used in a CSV format import/export file errors may result as the comma would be treated as a separator. This also applies to telnet and enable passwords.
Workaround:
Do not use special characters such as apostrophe (`), quote (") and comma (,) in user fields and password fields.
|
NetConfig Known Problems
Table 10 NetConfig Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdp05515
|
After an Essentials uninstall, Job Resource Manager does not remove NetConfig jobs.
|
If you uninstall Essentials 3.x, you might notice NetConfig jobs are still displayed under Server Configuration > Administration > Job Management.
Workaround:
Reinstall Essentials, then remove residual jobs by selecting unwanted jobs and clicking the Remove button.
|
|
CSCdr05712
|
Password template fails to get module configurations.
|
If you run NetConfig job to change the password on a device and ATM and RMS modules on that device are configured with same telnet and enable passwords. Passwords on those modules and NetConfig job will fail to retrieve module configurations from device.
Workaround:
Select Update Archive for device after NetConfig job is done.
|
CSCdr50519
|
Cannot write to startup configuration after changing telnet password.
|
It is not possible to enable the `Write Running to Startup Configuration' option in a NetConfig job that changes the telnet passwords. For all other templates this works fine. If you enable this job, the job will fail when trying to write the running configuration to startup.
Workaround:
•Add an adhoc template that does a `write mem' instead of using the Write Running to Startup Configuration option.
or
•A second job can be created with a harmless change and `Write Running to Startup Configuration' option enabled to run after the first one.
|
Software Management Known Problems
Table 11 Software Management Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdw48650
|
For ONS Series (ONS 15540 ESP) devices, Software image recommendation might be performed based on obsolete information.
|
Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically. Software image recommendation is based on data collected by Inventory.
Workaround:
Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory.
|
Software images might be downloaded to a slot for which it was not intended.
|
If a CPU switchover occurs after a software image distribution job is scheduled, syslog messages are not available for the CPU switchover operation. As a result of this, the Essentials database is not updated automatically. Hence, the software image might be downloaded to a slot for which it was not intended.
Workaround:
•Avoid scheduling image distribution jobs. Instead perform jobs immediately.
•If image distribution jobs are scheduled, ensure that the CPU does not switchover before the job is completed.
|
CSCin06524
|
Software management displays error with MC3810 device.
|
MC3810 devices running IOS Release version 11.3(1) display errors when accessed from Software Management.
Workaround:
Upgrade the IOS version on the device.
|
CSCds46280
|
Cisco IOS TFTP client cannot transfer files larger than 16MB.
|
You cannot use TFTP to transfer a file that is larger than 16 MB, to or from a Cisco router.
Workaround:
Use rcp to transfer files larger than 16 MB.
|
Solaris TFTP servers, do not support TFTP file sizes of more than 16 MB.
|
Solaris TFTP server and client programs have a 16MB file size limit.
Workaround:
The following patches are available from the Sun site
Patch for Solaris TFTP:
•Solaris 2.7—108301-02
•Solaris 2.8—108964-04
For more information, see http://www.cisco.com/warp/public/770/
fn13026.shtml
|
CSCdv22599
|
Software management distribution errors occur in CSS11000 series devices.
|
This is because a device prevents unpacking of the copied image to continue.
Workaround:
Before starting an upgrade job on the device, enter the following commands at the device enable prompt:
Prompt>shell setLongVar uDontGarbageCollect
1
Reload the device.
Keep the telnet connection alive (open) until the upgrade job is completed.
|
CSCdr87269
|
Software Management hangs if inventory contains 5000 or more devices.
|
If Inventory contains 5000 or more devices, and you select all devices in Software Management, Software Management may hang when device specific queries are issued. It may also generate an error message.
Workaround:
Select a maximum of 50 devices at a time before issuing the queries.
|
CSCds33889
|
Image download to and from device with subdirectory fails.
|
Distribution to a device or an image import job from the device with images in the sub directory fails. While importing the images from the device's subdirectory, Software Management considers the images in the subdirectory and continues to schedule the job but the job displays an error message.
Workaround:
Copy the images that have to be imported from the device to the root directory. For distribution, images are distributed only to the root directory using Software Management.
|
CSCds66601
|
Image upgrade is proper but job is reported as error(1900 series).
|
This occurs while upgrading a 1900 device over a slow network. When the 1900 device upgrade is in progress and exceeds 5 minutes, Software Management assumes that the job has failed as it received no response from the device. This results in Software Management marking the job as failed. However, the upgrade is successful.
|
CSCdt94486
|
Software Management does not upgrade Catalyst with backup SUP.
|
When Software Management upgrades a Catalyst 5509 with backup SUP, Software Management distributes image to the primary SUPs flash in slot 1. However, if the reboot option is selected, the reboot command always causes the backup SUP in slot 2 to boot up first.
Hence the device does not run the upgraded image as expected.
Workaround
Unplug the backup SUP from slot 2 to use the reboot option.
|
CSCds71189
|
Software Management upgrade of 2948G router fails when subnet contains 3COM devices.
|
Workaround
Use Trivial File Transfer Protocol (TFTP) to upgrade 2948G router when subnet contains 3COM devices.
|
CSCdv78969
|
In software management, the MSFC2 module in cat6509, baselining, synchronization report, and reboot verification fails.
|
The MIB required for baselining, synchronization report, and reboot verification is not available.
Workaround:
None.
|
CSCdt03226
|
Software Management upgrade for Cat3524 PWR XL fails
|
While upgrading a 3524-PWR-XL the XP series of images are also recommended. The 3524-PWR-XL has features that are not supported in the XP series images.3524 PWR XL support only XU and XW series.
Workaround:
None. Check the Release notes for the image before applying it on the device.
|
CSCdt36628
|
Baselining, synchronization and backup image fails for 7140-2FE.
|
Baselining, synchronization and backup image fails for 7140 devices. This is because the sysConfigName variable is not populated in certain ATA flash card devices.
Workaround:
Import device manually.
|
CSCdt36634
|
Baselining, synchronization and backup image fails for Catalyst 4232.
|
This is because the sysConfigName variable is not populated in certain versions of the image.
Workaround:
Import image manually from the device.
|
|
