Table Of Contents
Installing Universal DC Power Supplies in Cisco 3660 Routers
Safety Recommendations
Safety with Electricity
Preventing Electrostatic Discharge Damage
Safety Regulations
Required Tools and Equipment
Overview of the Cisco Universal DC Power Supplies
Replacing Cisco Power Supplies in Cisco 3660 Routers
Removing the Cisco 3660 Power Supplies
Installing the Power Supply
Electrical Connections for Cisco 3660 Routers
DC Wiring Requirements
Wiring Procedure
Powering On the Router
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Installing Universal DC Power Supplies in Cisco 3660 Routers
Product Numbers: PWR-3660-DC-U=
This document describes how to replace Universal DC power supplies in a Cisco 3660 routers.
This document is intended for the power supply installer, who should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician. Use this document in conjunction with the Cisco 3600 Series Hardware Installation Guide and the Regulatory Compliance and Safety Information document for your router.
If you have questions or need help, refer to the "Obtaining Technical Assistance" section.
This document contains the following sections:
•
Safety Recommendations
•Required Tools and Equipment
•Overview of the Cisco Universal DC Power Supplies
•Electrical Connections for Cisco 3660 Routers
•Powering On the Router
•Obtaining Documentation
•Documentation Feedback
•Cisco Product Security Overview
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Note To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Warning Before working on a system that has a standby/off switch, turn off the power by pressing the power switch to standby and unplug the power cord. Statement 150
Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040
Caution To avoid damaging electrostatic discharge (ESD)-sensitive components, ensure that you have discharged all static electricity from your body before opening the chassis. Before performing procedures described in this document, review the next section, "
Safety Recommendations."
Safety Recommendations
Follow these guidelines to ensure general safety:
•Keep the chassis area clear and dust-free during and after installation.
•Place the removed chassis cover in a safe place.
•Keep tools away from walk areas where you or others could fall over them.
•Do not wear loose clothing that may get caught in the chassis. Fasten your tie or scarf and roll up your sleeves.
•Wear safety glasses when working under conditions that may be hazardous to your eyes.
•Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
Safety with Electricity
Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43
Follow these guidelines when working on equipment powered by electricity:
•Locate the room's emergency power-off switch. Then, if an electrical accident occurs, you can quickly shut the power off.
•Before working on the system, turn off the power and unplug the power cord.
•Disconnect all power before doing the following:
–Working on or near power supplies
–Installing or removing a router chassis or network processor module
–Performing most hardware upgrades
•Do not work alone if potentially hazardous conditions exist.
•Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.
•Never assume that power is disconnected from a circuit. Always check.
•If an electrical accident occurs, proceed as follows:
–Use caution, and do not become a victim yourself.
–Turn off power to the system.
–If possible, send another person to get medical aid. Otherwise, determine the condition of the victim and then call for help.
–Determine if the person needs rescue breathing or external cardiac compressions; then take appropriate action.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled and can result in complete or intermittent failures. Always follow ESD prevention procedures when removing and replacing cards. Ensure that the router chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. To properly guard against ESD damage and shocks, the wrist strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
Caution For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).
Safety Regulations
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Warning
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IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
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Waarschuwing
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BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
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Varoitus
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TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
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Attention
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IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
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Warnung
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WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
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Avvertenza
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IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
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Advarsel
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VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
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Aviso
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INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
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¡Advertencia!
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INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
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Varning!
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VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
SPARA DESSA ANVISNINGAR
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Aviso
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INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
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Advarsel
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VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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Required Tools and Equipment
Installation might require some tools and equipment that are not provided as standard equipment with the router. Following are the tools and parts required for a typical router installation:
•Number 2 Phillips screwdriver
•Small flat-blade screwdriver
•ESD-preventive wrist strap
•Antistatic mat
Overview of the Cisco Universal DC Power Supplies
Additional power supply modules provide redundancy, load sharing, and increased system availability and reliability. Universal DC power supply modules can be removed or inserted without affecting system operation when used in redundant mode operation. Table 1 lists input voltage and frequency ranges.
Replacing Cisco Power Supplies in Cisco 3660 Routers
Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position. Statement 7
Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a UL Listed and Certified fuse or circuit breaker no larger than 60 VDC, 15 A is used on all current-carrying conductors. Statement 96
Figure 1 shows Universal DC power supply modules for Cisco 3660 routers.
Figure 1 Cisco Universal DC Power Supply Modules for Cisco 3660 Routers
Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units. Statement 12
Warning o not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. Statement 4
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. Statement 1041
Warning Network hazardous voltages are present in the BRI cable. If you detach the BRI cable, detach the end away from the router first to avoid possible electric shock. Network hazardous voltages also are present on the system card in the area of the BRI port (RJ-45 connector), regardless of when power is turned off. Statement 44
Removing the Cisco 3660 Power Supplies
To remove the power supplies in the Cisco 3660 router, perform the following steps:
Step 1 Loosen the captive screw that secures the power supply to the chassis, then remove the power supply. (See Figure 2.)
Figure 2 Power Supply Retention Screw
Step 2 Slide the power supply back until the power supply guide posts are free of the power supply, and lift the power supply out of the chassis. (See Figure 3.)
Figure 3 Removing the Cisco 3660 Power Supply
Installing the Power Supply
To install the power supply, perform the following steps:
Step 1 Align the power supply with the chassis bay, and slide it in until the power supply guide posts slide into the power supply. (See Figure 3.)
Step 2 Tighten the two captive screws that secure the power supply in the chassis bay, using the Phillips or flat-blade screwdriver.
Step 3 Power on the router.
Step 4 Check that the LED on the power supply is green.
Step 5 Check that the LED on the front panel is green.
Electrical Connections for Cisco 3660 Routers
This section explains how to connect DC power to Cisco 3660 routers.
Warning This product relies on the building's installation or power supply for short circuit (overcurrent) protection. Ensure that a Listed and Certified fuse or circuit breaker rated 60 VDC, 20A is used on all current-carrying conductors. Statement 187
Caution If you connect parallel dual 48V DC power sources, both sources must be the same polarity. Do not connect -48V and +48V sources to a Cisco 3660 router. Opposite-polarity sources connected in parallel will damage the power supply.
Note The installation must comply with the 2002 National Electric Code (NEC) and other applicable codes.
DC Wiring Requirements
A Cisco 3660 router with a DC-input power supply requires copper wire for the power connections. Table 1 summarizes the wiring requirements.
Table 1 Wire and Terminal Requirements
Installed Power Supply
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DC Input
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Wire Size
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Wire Termination Method
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Overcurrent Protection
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Nominal 24/48 VDC1
Identified by a DC terminal block and the following printed label:
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24 - 36V, 16A
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AWG 12 (3.0 mm2)
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Terminal block; wires retained by retention screws
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20A maximum
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36 - 60V, 7A
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AWG 14 (2.0 mm2), minimum
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Terminal block; wires retained by retention screws
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15A maximum
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Nominal 48 VDC2
Identified by a DC connector style plug and the following printed label:
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48 - 60V, 8A
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AWG 14 (2.0 mm2), minimum
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Plug connector; wires retained by spring-loaded receptacle
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15A maximum
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Wiring Procedure
To connect the router to a DC power source, complete the following steps:
Note DC power supplies with a single DC connector style plug are no longer available from Cisco.
Note For customers who are migrating from DC power supplies with a single DC connector style plug to a Universal DC power supply, see Figure 4 and Figure 5 and follow Step 1.
Warning Voltages might be present on the DC-input power supply terminals. Turn off the power source circuit breaker and remove the power supply before accessing the terminals. Statement 101
Step 1 Remove power from the DC circuit. (See Figure 4 and Figure 5 to remove wires from a single DC connector style plug.)
Figure 4 DC Wiring—Single DC Connector Style Plug
Figure 5 DC Wiring—Removing Wires from a Single DC Connector Style Plug
Step 2 Cut the wires to length. Allow enough length for attachment to the bracket and for a service loop. (See Figure 8.)
Step 3 Strip the insulation to expose approximately 0.4 inch (10 mm) of conductor.
Step 4 If the power supply in your router has screw terminals, first connect the safety ground wire to the safety ground terminal of the DC terminal block, and then connect the power wires to the appropriate terminals of the DC terminal block. (See Figure 6 or Figure 7.) Tighten the terminal screw to a torque of 8.0 ± 0.5 in-lb (0.93 ± 0.05 N-m).
Warning The illustration shows the DC power supply terminal block. Wire the DC power supply using the appropriate lugs at the wiring end, or with no lugs, as illustrated. The proper wiring sequence is ground to ground, positive to positive, and negative to negative. Note that the ground wire should always be connected first and disconnected last. Statement 197
Figure 6 Terminal Block Connections for -48 Volt DC Input Power
Figure 7 Terminal Block Connections for +48 Volt DC Input Power
Warning An exposed wire lead from a DC-input power source can conduct harmful levels of electricity. Be sure that no exposed portion of the DC-input power source wire extends from the terminal block plug. Statement 122
Step 5 Secure the wires to the wire management bracket. Use a cable tie through one of the holes in the wire management bracket. Make sure that the service loop does not extend above or below the power supply. (See Figure 8.)
Caution Power wires must exit to the right, and the service loop must not extend above or below the power supply.
Figure 8 DC Wiring—Power Supply with Terminal Block
Step 6 If your router has a second power supply installed, repeat Step 1 through Step 5 for the second power supply.
Warning When stranded wiring is required, use approved wiring terminations, such as closed-loop or spade-type with upturned lugs. These terminations should be the appropriate size for the wires and should clamp both the insulation and conductor. Statement 6
Step 7 Turn on power to the DC circuit.
Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117
Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position. Statement 228
Warning Secure all power cabling when installing this unit to avoid disturbing field-wiring connections. Statement 38
Powering On the Router
Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Statement 66
Caution Never operate the router unless the unit is completely closed, to ensure adequate cooling.
To power on the router, take the following steps:
Step 1 For routers with AC input, plug the router's power cord into a three-terminal, single-phase power source that provides power within the acceptable range.
Step 2 Power on the router. The LED labeled SYSTEM on the front panel should come on.
If you encounter problems when you power on the router, go to the following Cisco3600 troubleshooting URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/3600indx.htm
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
•Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•Instructions for ordering documentation using the Ordering tool are at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with Cisco 3600 Series Hardware Installation Guide and the Regulatory Compliance and Safety Information document for your router.
© 2005 Cisco Systems, Inc. All rights reserved.
Printed in the USA on recycled paper containing 10% postconsumer waste.
