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Release Notes for Cisco Unity 3.1(5) on the Cisco ICS 7750

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Table Of Contents

Release Notes for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

Contents

Software Discs for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

New and Changed Support for Cisco Unity Release 3.1(5)

Cisco Unity Unified Messaging Is Available on the Cisco ICS 7750

Optional Microsoft Service Packs Qualified for Use with Cisco Unity

Permissions Wizard

Symantec pcAnywhere Is No Longer Required for Remote Administration

Additional Counters in Performance Analysis Tool

Tools Depot

Backup and Restore Tools

Unsupported Features and Restrictions

Cisco Unity Unified Messaging on the Cisco ICS 7750

Cisco Unity Voice Messaging on the Cisco ICS 7750

Qualified Combinations of Product Releases

Cisco Unity 3.1(5) Required and Optional Microsoft Service Packs

Cisco Unity Releases and Supported Client Software

Task List for Installing Cisco Unity Unified Messaging on the Cisco ICS 7750

Preparing for the Installation

Setting Up the Hardware

Customizing the Cisco Unity Platform

Creating Accounts, and Setting Up Rights and Permissions

Installing and Configuring Cisco Unity Software

Completing Software Installation

Customizing the Cisco Unity System

Open Caveats

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

October 2002

These release notes describe the new features and open caveats for Cisco Unity Release 3.1(5) on the Cisco Integrated Communications System (ICS) 7750 only. For more information about Cisco Unity Release 3.1(5), use the Release Notes for Cisco Unity Release 3.1(5) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/index.htm

Contents

These release notes contain the following sections:

•Software Discs for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

•New and Changed Support for Cisco Unity Release 3.1(5)

•Unsupported Features and Restrictions

•Qualified Combinations of Product Releases

•Task List for Installing Cisco Unity Unified Messaging on the Cisco ICS 7750

•Open Caveats

•Related Documentation

•Obtaining Documentation

•Obtaining Technical Assistance

Software Discs for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

The Cisco Unity 3.1(5) product for the Cisco ICS 7750 includes the following CD-ROM discs:

•Cisco Unity Application, Version 3.1(5), Disc 1

•Cisco Unity Localizations, Version 3.1(5), Discs 2 through 6

•Microsoft Internet Explorer Version 5.5

•Cisco Unity Service Packs (3 discs)

•Cisco Unity Message Store 2000(Microsoft Exchange 2000)

•Cisco Unity Message Store 2000 Enterprise Edition (for large Cisco Unity systems)

•Cisco Unity Data Store 2000 (Microsoft SQL Server)

The Cisco Unity 3.1(5) product includes this documentation:

•Cisco Unity Release 3.1(5) on the Cisco ICS 7750 Documentation Locator

•Release Notes for Cisco Unity Release 3.1(5) on the Cisco ICS 7750

Note The Cisco Unity Device Drivers disc is no longer included with the Cisco Unity for the Cisco ICS 7750 product software package.

New and Changed Support for Cisco Unity Release 3.1(5)

This section describes the changes that are available with Release 3.1(5). For information about new features and changes in Cisco Unity Release 3.1(4) and earlier, see the appropriate section of the Release Notes for Cisco Unity Release 3.1(5).

Cisco Unity Unified Messaging Is Available on the Cisco ICS 7750

Unified Messaging is supported on the Cisco ICS 7750. The configuration must meet these requirements:

•Microsoft Exchange 2000 or Exchange 5.5 must be running on an external server.

•Active Directory must be running on an external server.

Note To set up a Cisco Unified Messaging system, Exchange 2000 (or Exchange 5.5) and Active Directory cannot be installed on an SPE in the Cisco ICS 7750.

Cisco Unity Unified Messaging, which is running on a system processing engine (SPE) with 512 MB of RAM, can support up to 24 ports and 500 users.

Note When you are migrating from Cisco Unity Voice Messaging to Unified Messaging, you must reimage the SPE running Cisco Unity and perform a new installation of all the software. You will lose all voice-mail messages as a result of this migration.

Optional Microsoft Service Packs Qualified for Use with Cisco Unity

Note Before installing any qualified optional service pack on the SPE running Cisco Unity, confirm that the service pack is supported for use on the Cisco ICS 7750.

The following Microsoft Service Packs have been qualified for optional use with Cisco Unity:

•Microsoft Exchange 2000 Service Pack 3

•Windows 2000 Service Pack 3

Note We recommend that you disable the Windows 2000 Updater program that gets installed and enabled by default with Service Pack 3.

The service packs are available from the Software Center on the service packs disc image called CiscoUnity3.1.5ServicePacks-ENU-CD3of3.exe or on the Cisco Unity Service Packs Version 3.1(5) Disc 3.

Permissions Wizard

The Permissions Wizard is a Cisco Unity utility that saves installation time by automatically granting many of the permissions required by the installation and service accounts. By using the wizard, you can set up the rights for the installation and service accounts without using the individual dialog boxes. The Help file for the wizard explains which permissions must still be manually granted after using the wizard.

The Permissions Wizard utility is available on the Cisco Unity Applications Version 3.1(5), Disc 1. To locate the Permissions Wizard file, browse to the Utilities folder on the CD. To install the wizard, double-click Utilities > PermissionsWizard > Setup > setup.exe.

Symantec pcAnywhere Is No Longer Required for Remote Administration

With Cisco Unity 3.1(5) and later, you can use Windows Terminal Services or Symantec pcAnywhere for remote administration. Terminal Services is included with Windows 2000. To use pcAnywhere, you must purchase it from a vendor. The Cisco Unity product no longer ships with the pcAnywhere software.

For information about using Windows Terminal Services with Cisco Unity, refer to the "Windows Terminal Services" section in the Release Notes for Cisco Unity Release 3.1(5).

Additional Counters in Performance Analysis Tool

The Performance Analysis Tool now includes performance counters for monitoring and collecting Cisco Unity performance data on systems running Exchange 2000. Exchange 2000 can be on the Cisco Unity server or on a separate server. When Exchange is on a separate server, warning messages are generated in the Event Viewer for counters that are not tracked for the configuration.

For information on setting up and running the Performance Analysis tool, refer to White Paper: Monitoring Cisco Unity Performance, at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/perfmon.htm

Tools Depot

The Tools Depot gathers a wide range of Cisco Unity utilities in one location. You can access the Tools Depot by using the Tools Depot icon on the Cisco Unity server desktop.

The Tools Depot lists all the available tools by category. To display online Help for a tool, click the tool name in the left pane. To run the tool, double-click the tool name. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity that is currently running on the server.

Table 1 lists the tools that have been updated or that are new in the Tools Depot.

Table 1 Changes in the Tools Depot 

Updated Tools
New Tools

Advanced Settings Tool

Bridge Traffic Analyzer

Bulk Edit

Gather Unity System Info

Codec Checker

Migrate Subscriber Data

Disaster Recovery Backup

Port Usage Analyzer

Disaster Recovery Restore

Schedule Unity Restart

External User Import

 

Subscriber Information Dump

 

Set Volume

 

Note For information on the changes to a tool, see the revision history in online Help for the tool.

Note For information on how a tool works, see online Help for the tool.


Backup and Restore Tools

If your organization does not have a software package for performing scheduled backups, we recommend that you use Backup Exec, which is a data management program from VERITAS Software Corporation. By using Backup Exec, you can efficiently back up the entire Cisco Unity system, including subscriber messages, to a network server.If you want to back up files to a network disk drive, instead of a tape drive, you must use Backup Exec 8.6.

Cisco Unity provides a Disaster Recovery Backup Tool and a Disaster Recovery Restore Tool in the Tools Depot. You can access these tools by using the Tools Depot icon on the Unity server desktop. By using these tools, you can back up Cisco Unity specific data including SQL databases, registry settings, greetings and voice names, the switch file configuration, routing rules, subscriber passwords, and subscriber messages.

The Disaster Recovery Restore Tool can restore the entire Cisco Unity server configuration and all voice messages onto a new or reimaged SPE. You must restore the Cisco Unity data to the same version of Cisco Unity.

The Disaster Recovery Backup Tool is integrated with the Windows scheduler so that you can schedule regular backups at off-business hours.

The disaster recovery tools have some limitations. Before using these tools for regular backups, read the information about backing up and restoring Cisco Unity at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/backupcu.htm

For more information about backing up the Cisco Unity system, refer to the "Maintaining Cisco Unity" chapter in the Cisco Unity Administrator Guide.

Unsupported Features and Restrictions

Cisco Unity 3.1(5) on the Cisco ICS 7750 does not support the following:

•Microsoft SQL 2000

•Unity failover

•Japanese graphical user interface (GUI)

Cisco Unity Unified Messaging on the Cisco ICS 7750

Cisco Unity Unified Messaging Release 3.1(5) on the Cisco ICS 7750 has the following restrictions:

•With 512 MB of RAM on the SPE, up to 24 ports and 500 users are supported.

•The system processing engine (SPE) for running Cisco Unity supports only Microsoft Desktop Engine (MSDE) 2000; it does not support Microsoft SQL2000.

Cisco Unity Unified Messaging on the ICS 7750 supports Exchange 2000 or Exchange 5.5 and Active Directory installed on an external server only. For installation instructions, see the "Task List for Installing Cisco Unity Unified Messaging on the Cisco ICS 7750" section.

Note When you are migrating from Cisco Unity Voice Messaging, existing voice-mail messages cannot be saved and restored to the unified messaging system.

Cisco Unity Voice Messaging on the Cisco ICS 7750

Cisco Unity Voice Messaging Release 3.1(5) on the Cisco ICS 7750 has the following restrictions:

•With 512 MB of RAM, up to 16 ports and 350 users are supported.

•With 1 GB of RAM, up to 24 ports and 500 users are supported.

•The SPE for running Cisco Unity has the following support limitations:

–Supports Microsoft Desktop Engine (MSDE) 2000, but does not support Microsoft SQL2000.

–Supports Microsoft Exchange 2000 but does not support Exchange 5.5.

•Cisco Unity Voice Messaging on the ICS 7750 supports Exchange 2000 installed on the SPE running Cisco Unity. For the installation instructions, refer to Setting Up and Installing Cisco Unity Voice Messaging on the Cisco ICS  7750 at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm315/uvm315in/index.htm

Note Cisco Unity Voice Messaging on the ICS 7750 can be configured to use an existing Exchange 2000 or Exchange 5.5 external server. For information, refer to the Cisco Unity Installation Guide.

Qualified Combinations of Product Releases

Cisco Unity version 3.1(5) and the Cisco Unity-Cisco CallManager (Cisco Unity-CM) Telephony Service Provider (TSP) have been qualified for the product combinations listed in Table 2.

Table 2 Qualified Combinations of Product Releases

Cisco Unity Release
Cisco Unity-CM TSP Release
Cisco CallManager Release
ICS System Manager Core Software Release

3.1(5)

6.0(2b) or later

3.2(2), 3.2(1), 3.1(3), 3.1(2c)

2.5.0, 2.4.0, 2.3.0

 

7.01 or later

3.3(2), 3.3(1)

2.6.0


Note For information about how to determine the Unity software version, refer to the "Determining the Software Version" section in the Release Notes for Cisco Unity Release 3.1(5).

Cisco Unity 3.1(5) Required and Optional Microsoft Service Packs

Cisco Unity 3.1(5) has been qualified for the required and optional Microsoft service packs given in Table 3.

Caution Do not install the Operating System Upgrade Support Patch version 2000-2-3spB on the SPE running Cisco Unity. Use the Cisco Unity 3.1(5) Service Pack image for upgrading Windows 2000, which you can download from the Software Center.

Table 3 Supported Version Combinations

Cisco Unity Release
Required Microsoft Packs
Optional Microsoft Service Packs

3.1(5)

Exchange 2000 Service Pack 2,
Internet Explorer 5.5 Service Pack 2, MSXML3 Service Pack 1,
SQL Server 2000 Service Pack 1,
SQL Server 2000 hot fix (Knowledge Base article Q315395)
Windows 2000 Service Pack 2

Exchange 2000 Service Pack 3,
SQL Server 2000 Service Pack 2,
Windows 2000 Service Pack 3


For the most current list of all supported Microsoft service packs—including service packs qualified after Cisco Unity Release 3.1(5)—refer to the "Supported Optional Microsoft Service packs" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm

Cisco Unity Releases and Supported Client Software

Cisco Unity 3.1(5) and the software on client workstations are supported only in the combinations listed in Table 4.

Table 4 Supported Client Software

Cisco Unity Release
Operating System on Client Workstation
Internet Explorer (IE)

3.1(5)

Windows XP,
Windows 2000,
Windows NT 4.0,
Windows ME,
Windows 98

IE 6.0,
IE 5.5 (plus Service Pack 2)


For the most current list of all qualified version combinations—including combinations qualified after the Cisco Unity Release 3.1(5)—refer to the Compatibility Matrix: Cisco Unity and Software on Client Workstations at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/clientmx.htm

Task List for Installing Cisco Unity Unified Messaging on the Cisco ICS 7750

Use the following task list to install the Cisco Unity system correctly on the Cisco ICS 7750. The list contains tasks that reference instructions in the Cisco Unity Installation Guide and other Cisco Unity documentation. For a successful installation, follow the instructions in the task list and the Cisco Unity Installation Guide located at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/inst31/index.htm

Tip Use this task list as an installation guide and mark off each task as it is successfully completed.

You must successfully complete each task in the sequence that is given in this task list. If a task is unsuccessful or you skip a task, the Cisco Unity installation can fail, or Cisco Unity will not run properly after it has been installed.As noted, some of the tasks apply only to specific situations. If a task does not apply to your situation, skip it.

Note If you are migrating from Cisco Unity Voice Messaging to Unified Messaging, you must reimage the SPE running Cisco Unity. You will lose all voice-mail messages as a result of this migration. Exchange 2000 and Active Directory must reside on an external server. The SPE running Unity and the Exchange 2000 server must be in the same domain.

Preparing for the Installation

1. Gather the documentation and tools that are needed for the installation. Refer to the "Installation Checklist" section in the Cisco Unity Installation Guide on page 2-10.

2. Verify the system requirements for the Cisco Unity 3.1(5) system. Refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm

Note When you are installing Cisco Unity Unified Messaging on the Cisco ICS 7750, Exchange 2000 and Active Directory must reside on an external server within the network. The Unity server must be in the same domain with Exchange 2000. Be sure to update Exchange 2000 with Service Pack 2 before performing the Unity installation.

3. Confirm that a Cisco Unity activation code is available (the code is provided when the software is registered). If the Information Services manager has not already registered Cisco Unity, register it now. Refer to the "Cisco Unity Activation Code" section in the Cisco Unity Installation Guide on page 2-11.

4. If the system is using the Cisco Unity Bridge, verify the system requirements for the Bridge. Refer to Cisco Unity Bridge System Requirements and Supported Hardware and Software at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge/sysreq/index.htm

Setting Up the Hardware

1. Install the SPE for Cisco Unity in the Cisco ICS 7750. Refer to the "Installing an SPE" section in the Cisco ICS 7750 FRU Installation guide at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics25/icsfru25.htm

Note If you are running Cisco Unity Voice Messaging, you must reimage the SPE. After completing the reimaging, complete the installation procedure for unified messaging by performing the steps that follow.

2. Configure the IP address and preferred DNS information by using ICSconfig. Refer to the "Installing a New SPE for Applications" section in the Cisco ICS 7750 FRU Installation and Replacement guide.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics25/icsfru25.htm

3. Change the NetBIOS settings for the SPE for Cisco Unity as follows:

–Click Start > Settings > Control Panel > Network and Dial-up Connections > Local Area Connection.

–Click Properties, and select, but do not uncheck, Internet Protocol (TCP/IP).

–Click Properties > Advanced > WINs tab.

–Choose Enable NetBIOS over TCP/IP, and click OK.

–Close all the open dialog boxes.

4. Configure these items for the SPE by using the Windows Control Panel:

–Set the correct time by clicking Start > Settings > Control Panel > Date/Time.

–Change the computer name before installing software by clicking Start > Settings > Control Panel > System > Network Identification.

5. Install the NIMDA patch, and connect the Cisco Unity server to the network. Refer to the "Installing the NIMDA Patch and Connecting the Cisco Unity Server to the Network" section in the Cisco Unity Installation Guide on page 2-22.

6. Install the driver for the USB key, and attach the USB key to the SPE. Refer to the "Installing the USB Key Driver and Attaching the USB Key" section in the Cisco Unity Installation Guide on page 2-24.

7. Add the Cisco Unity server to an existing domain. Refer to the "Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain" section in the Cisco Unity Installation Guide on page 2-25.

–Log in to the SPE for Unity as the Administrator.

–Close the Windows 2000 Configure Your Server window, if this dialog box appears, after the SPE reboots.

Customizing the Cisco Unity Platform

1. Install Microsoft SQL Server Desktop Engine (MSDE 2000). Proceed with the instructions in the "Installing SQL Server 2000 or MSDE 2000 "section in the Cisco Unity Installation Guide on page 2-32.

–Install Enterprise Manager.

–Install SQL 2000 Service Pack 1.

–Install the SQL 2000 hot fix for Service Pack 1. (It is located in the SQL2000_SP1_Patch directory.)

2. Install Internet Explorer 5.5. Proceed with the instructions in the "Installing Internet Explorer 5.5" section in the Cisco Unity Installation Guide on page 2-34.

–Install the Internet Explorer 5.5 Service Pack 2 by double-clicking ie5setup. This file is located in the root directory on the Internet Explorer 5.5 disc.

3. Install Message Queuing 2.0. Proceed with the instructions in the "Installing Message Queuing 2.0" section in the Cisco Unity Installation Guide on page 2-35.

–After doing Step 2 on page 2-35, click Components

–Skip Step 8, because there is no prompt for the disc.

4. Install NNTP Service. Proceed with the instructions in the "Installing the NNTP Service (Exchange 2000 Only)" section in the Cisco Unity Installation Guide on page 2-36.

–After performing Step 2 on page 2-36, click Components.

–After performing Step 6 on page 2-35, click Next.

–Insert the Cisco Unity Service Packs Disc 1, browse to CD:\Win2K_SP2\i386, and locate the required files.

Note If you see the message to use Service Pack Disc 2 of 3, ignore it. The Win2K_SP2 folder is in Service Pack Disc 1 of 3.

5. Install MSXML3 and MSXML3 Service Pack 1. Proceed with the instructions in the "Installing MSXML3 and MSXML3 Service Pack 1" section in the Cisco Unity Installation Guide on page 2-36.

6. Install the administration software for Exchange 2000. Proceed with the instructions in the "Installing Exchange Administration Software Only" section in the Cisco Unity Installation Guide on page 2-43.

7. Remove the cause for PerfLib errors. See the "Open Caveats" section.

8. Update the Active Directory schema. Proceed with the instructions in the "Updating the Active Directory Schema (Exchange 2000 Only)" section in the Cisco Unity Installation Guide on page 2-45.

–After performing Step 3, on page 2-46, double-click a language to select it.

9. Install other supported optional third-party software. Refer to the "Installing Other Software" section in the Cisco Unity Installation Guide on page 2-47.

Note Symantec pcAnywhere software is no longer required for remote maintenance. Windows Terminal Services is now supported for remote access.

10. Change Windows Explorer settings on the Unity SPE so that all files and folders are visible. Refer to the "Changing Windows Explorer Settings" section in the Cisco Unity Installation Guide on page 2-50.

11. Create Active Directory organizational units for users and distribution lists, and create a mailbox store, if applicable. Refer to the "Creating Active Directory Organizational Units and a Mailbox Store" section in the Cisco Unity Installation Guide on page 2-51.

Creating Accounts, and Setting Up Rights and Permissions

1. Create the account that you will use to install Cisco Unity and, optionally, the account that owns Cisco Unity services. Refer to the "Cisco Unity Installation, Service, and Administration Accounts" section in the Cisco Unity Installation Guide on page 2-52.

2. Set rights and permissions for the installation and service accounts. You can use the Permissions Wizard to set Active Directory and user rights. For more information, refer to the "Setting User Rights for the Cisco Unity Accounts" section, in the "Installing and Configuring Cisco Unity Voice Messaging" chapter of Setting Up and Installing Cisco Unity Voice Messaging on the Cisco ICS 7750 at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm315/uvm315in/uvm315ic.htm

–Set Active Directory permissions. Refer to the "Setting Active Directory Permissions for the Cisco Unity Installation, Service, and Administration Accounts" section in the Cisco Unity Installation Guide on page 2-54.

–Set user permissions. Refer to the "Setting User Rights for the Cisco Unity Installation and Service Accounts" section in the Cisco Unity Installation Guide on page 2-57.

–Set Exchange permissions. Refer to the "Setting Exchange Permissions for the Installation and Service Accounts" section in the Cisco Unity Installation Guide on page 2-59.

–Add the Cisco Unity server to the Exchange Domain Servers group. Refer to the "Exchange Permissions Required If the Organization Contains Only Exchange 2000 Servers" section in the Cisco Unity Installation Guide on page 2-60.

Installing and Configuring Cisco Unity Software

Install Cisco Unity. Proceed with the instructions in the "Installing Cisco Unity Software" section in the Cisco Unity Installation Guide on page 2-73.

Completing Software Installation

1. Reinstall the NIMDA patch. Refer to the "Reinstalling the NIMDA Patch" section in the Cisco Unity Installation Guide on page 2-87.

2. Integrate Cisco Unity and Cisco CallManager. Refer to the Cisco CallManager integration guide for your system. Cisco Unity integration guides are available on Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/integuid/index.htm.

Customizing the Cisco Unity System

1. If the system is using the Cisco Unity Bridge, install the Bridge server. Refer to the Cisco Unity Bridge Installation Guide, available on Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge/big/index.htm

2. Customize the Cisco Unity system. Refer to the "Customizing the Cisco Unity System" section in the Cisco Unity Installation Guide on page 2-88.

Open Caveats

Caveats are unexpected behavior or defects in Cisco software releases. They are graded according to severity level. Release notes for Cisco Unity contain information for severity levels 1, 2, and 3 only.

•To see a list of open caveats for Cisco Unity, refer to the "Caveats" section of the Release Notes for Cisco Unity Release 3.1(5) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/index.htm

•To see a list of open caveats for the Cisco Unity-CM TSP, refer to the "Caveats" section of the Release Notes for Cisco Unity-CM TSP, Release 6.0(2a) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm

In addition, you can search for known problems on the Cisco bug tracking system tool, Bug Toolkit.

To access Bug Toolkit, perform one of the following actions:

•Enter the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

•Log in to CCO, and choose Service & Support  >  Technical Assistance Center >  Tool Index  >  Software Bug Toolkit.

Table 5 lists open caveats for Cisco Unity Release 3.1(5) for the Cisco ICS 7750.

Table 5 Open Caveats for Cisco Unity Release 3.1(5) for the Cisco ICS 7750

Caveat Number
Description

CSCdy14502

After the installation of NNTP, the SPE applications event log is flooded with perflib messages. The high rate of application event log messages masks other kinds of messages and can overwrite important messages.

When NNTP is installed from the i386 directory of Windows 2000 Service Pack 2 on an SPE, the perwci.ini file is corrupted and must be replaced.

Workaround:

Follow these steps to replace the corrupted perfwci.ini file.

1. Go to this URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ics7750-rel210

2. Download the perfwci.ini file.

3. On the Unity SPE, open Windows Explorer.

4. Browse to locate the downloaded perfwci.ini file.

5. Copy the downloaded perfwci.ini to the C:\W2KS\system32\ directory to replace the corrupted perfwci.ini file.

Follow these steps to enable the replaced perfwci.ini file:

1. Click Start > Run, enter cmd, and click OK to open a command window.

2. Enter cd %windir%\system32, and press Enter.

3. Enter unlodctr perfwci.ini, and press Enter.

4. Enter lodctr perfwci.ini, and press Enter.

5. Enter Exit, and close the command window.

CSCdy10803

When the Cisco Unity server is started and Cisco CallManager is off line, the Cisco Unity-CM TSP disables port registration and no voice-mail ports are available.

Also, when Cisco CallManager is restarted, Cisco Unity-CM TSP disables port registration because Cisco CallManager services are temporarily off line.

Workaround:

Restart the Cisco Unity server after Cisco CallManager services are running.


Related Documentation

For a list of related documentation, refer to the Cisco Unity 3.1(5) on the Cisco ICS 7750 Documentation Locator, which is shipped with the product. To view the most recent version of these documents, go to this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm315/index.htm

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

–Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

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