Cisco ICS 7700 Series Integrated Communication Systems

Table Of Contents

Release Notes for Cisco Unity Voice Messaging Release 3.1(3) for the Cisco ICS 7750

Contents

New Features and Capabilities

Unsupported Features and Restrictions

Qualified Combinations of Product Releases

Open Caveats

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Release Notes for Cisco Unity Voice Messaging Release 3.1(3) for the Cisco ICS 7750

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April 2002

These release notes describe the features and open caveats for Cisco Unity Voice Messaging Release 3.1(3) for the Cisco ICS 7750.

Contents

These release notes contain the following sections:

•New Features and Capabilities

•Unsupported Features and Restrictions

•Qualified Combinations of Product Releases

•Open Caveats

•Related Documentation

•Obtaining Documentation

•Obtaining Technical Assistance

New Features and Capabilities

New features and capabilities for Cisco Unity Voice Messaging Release 3.1(3) on the Cisco ICS 7750 include the following:

•Visual Messaging Interface (VMI)—The VMI provides a web-based interface for accessing voice messages on the Cisco Unity server. Cisco Unity Voice Messaging supports up to 300 VMI licensed users, with a single session dedicated to each user. VMI licenses are available in increments of one, from 1 to 300.

•Cisco Unity Bridge—The Cisco Unity Bridge is a licensed feature that provides connectivity between Cisco Unity and analog OctelNet servers. This feature integrates the Cisco Unity Voice Messaging and legacy Octel databases. The Cisco Unity Bridge requires a separate Dell 1400 server with Brooktrout TR114 voice cards placed within the server. Up to 24 ports are supported, available in increments of 4 ports. A keycode loaded within the Cisco Unity server (and not within the Cisco Unity Bridge server) is required to activate this feature.

•Voice prompts for multiple languages—Cisco Unity Voice Messaging now supports voice prompts in multiple languages, including Spanish (Colombian and European), Dutch, Norwegian, Swedish, Italian, Chinese Mandarin, French, German, Japanese, and English for North America, United Kingdom, Australia, and New Zealand.

•Increase in voice port support—The number of voice ports that are supported by Cisco Unity Voice Messaging has increased from 16 (in Release 3.0) to 24 in Release 3.1(3).

Unsupported Features and Restrictions

Cisco Unity Release 3.1(3) on the Cisco ICS 7750 has the following restrictions:

•Cisco Unity Unified Messaging is not supported.

•A maximum of 24 ports and 500 users are supported.

•The system processing engine (SPE) 310 for running Cisco Unity has the following support limitations:

–Supports Microsoft Data Exchange (MSDE) but does not support Microsoft SQL.

–Supports Microsoft Exchange 2000, but does not support Exchange 5.5.

Qualified Combinations of Product Releases

Cisco Unity Voice Messaging and the Cisco Unity-Cisco CallManager (Cisco Unity-CM) Telephony Service Provider (TSP) have been qualified for the following product combinations only.

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Note In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.

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Table 1 lists the qualified product combinations for Cisco Unity Voice Messaging, Cisco Unity-CM TSP, Cisco CallManager, and ICS System Manager.

Table 1 Qualified Combinations of Product Releases

Cisco Unity Voice Messaging Release	Cisco Unity CM-TSP Release	Cisco CallManager Release	ICS System Manager Core Software Release
3.0(1)	3.0(2)	3.1(2c) ICS 7750 version	2.1.0, 2.2.0
3.1(2)	6.0(1), 3.1(2)	3.2(1), 3.1(2c) ICS 7750 version	2.1.0, 2.2.0
3.1(3)	6.0(1)	3.2(1), 3.1(2c) ICS 7750 version	2.1.0, 2.2.0

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Note Cisco Unity Voice Messaging, including Digital Networking, AMIS, and VMI, has been qualified on the Cisco ICS 7750. Other features of Cisco Unity, such as e-mail and unified messaging, have not been qualified on the Cisco ICS 7750.

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Open Caveats

Caveats are unexpected behavior or defects in Cisco software releases. They are graded according to severity level. Release notes for Cisco Unity contain information for severity levels 1, 2, and 3 only.

To see a list of open caveats for Cisco Unity Voice Messaging, refer to the "Caveats" section of the Release Notes for Cisco Unity Release 3.1(3).

In addition, you can search for known problems on the Cisco bug tracking system tool, called Bug Toolkit.

To access Bug Toolkit, perform one of the following actions:

•Enter the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

•Log in to CCO and choose Service & Support  >  Technical Assistance Center >  Tool Index  >  Software Bug Toolkit

Related Documentation

For a list of related documentation, refer to the Documentation Locator for Cisco Unity Voice Messaging 3.1(3) on the Cisco ICS 7750 , which is shipped with the product. To view the most recent version of this document, go to the following location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm313/313loc.htm

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

–Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used with the documents listed in the "Related Documentation" section.

Release Notes for Cisco Unity Voice Messaging  Release 3.1(3)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.