Cisco Guard DDoS Mitigation Appliances

Table Of Contents

Cisco Guard and Cisco Traffic Anomaly Detector Mini USB Cable Connection Instructions

Obtaining Technical Assistance

Cisco TAC Web Site

Cisco TAC Escalation Center

Cisco Guard and Cisco Traffic Anomaly Detector Mini USB Cable Connection Instructions

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This document describes how to connect the mini USB cable (part no.: IBM PN:02R1642) to the hardware diagnostics card on the Cisco Guard and on the Cisco Traffic Anomaly Detector. You must connect the cable to ensure full functionality of the device.

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Caution This mini USB cable must be connected before power up.

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To connect the mini USB cable:

1. Connect the small plug on the mini USB cable to the USB socket on the hardware diagnostics card (see the figure below).

2. Connect the other plug to either of the USB ports on the chassis (see the figure below).

The figure below shows the location of the ports on the rear panel of the Cisco Traffic Anomaly Detector and Cisco Guard

No	Item	Function
1	USB port	A port for connecting the mini USB cable to the hardware diagnostics card
2	USB socket on hardware diagnostics card	A socket for connecting the mini USB cable
3	Hardware diagnostics card	This card provides hardware diagnostics data

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You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

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