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Cisco PIX Firewall Software

Cisco PIX Firewall Release Notes, Version 6.1(3)

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Table Of Contents

Cisco PIX Firewall Version 6.1(3) Release Notes

Contents

Introduction

System Requirements

Memory Requirements

Software Requirements

Cisco IOS Software Interoperability

Cisco VPN Client Interoperability

Determining the Software Version

Upgrading to a New Software Release

New and Changed Information

New Features in Release 6.1(3)

New Features in Release 6.1(2)

New Features in Release 6.1(1)

PIX 501

PIX 535 Interfaces

Default Configurations

DHCP Server Pool

Maximum Configuration File Size

Important Notes

AAA Authentication

Downloading PIX Firewall Image

DHCP Server Functionality

Restrictions

Caveats

Open Caveats - Release 6.1(3)

Resolved Caveats - Release 6.1(3)

Resolved Caveats - Release 6.1(2)

Resolved Caveats - Release 6.1(1)

Related Documentation

Software Configuration Tips on the Cisco TAC Home Page

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Cisco PIX Firewall Version 6.1(3) Release Notes

March 2002

Contents

This document includes the following sections:

•Introduction

•System Requirements

•New and Changed Information

•Important Notes

•Caveats

•Related Documentation

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Introduction

These release notes describe the features, restrictions, and caveats for Cisco PIX Firewall software version 6.1(3).

System Requirements

The sections that follow list the system requirements for Cisco PIX Firewall software version 6.1(3).

Memory Requirements

Note The PIX 501 has 16 MB of RAM and will operate correctly with version 6.1(1) and later, while all other
PIX Firewall platforms continue to have at least 32 MB of RAM (and therefore are also compatible with version 6.1(1) and later). In addition, all units except the PIX 501 and PIX 506/506E require 16 MB of Flash memory to boot. (The PIX 501 and PIX 506/506E have 8 MB of Flash memory, which works correctly with version 6.1(1) and later.)

Table 1 lists Flash memory requirements for this release:

Table 1 Flash Memory Requirements

PIX Firewall Model
Flash Memory Required in 6.1

PIX 501

8 MB

PIX 506/506E

8 MB

PIX 515/515E

16 MB

PIX 520

16 MB (Some PIX 520 units may need a memory upgrade because older units had 2 MB, though newer units have 16 MB.)

PIX 525

16 MB

PIX 535

16 MB


We highly recommend that you use Livengood Gigabit Ethernet cards in systems with a 64-bit/66 MHz PCI bus; for example, in a PIX 535. (If you use the Livengood Gigabit Ethernet cards in a PIX Firewall, the system RAM should be at least 128 MB.) For a PIX Firewall with only a 32-bit/33 MHz bus, such as the PIX 520 and PIX 525, we recommend that you use Wiseman Gigabit Ethernet cards.

Software Requirements

The following are requirements for Cisco PIX Firewall software version 6.1(3):

1. The PIX Firewall image no longer fits on a diskette. If you are using a PIX Firewall unit with a diskette drive, you need to download the Boothelper file from Cisco.com to let you download the PIX Firewall image with TFTP.

2. If you are upgrading from version 4 or earlier and want to use the IPSec, SSH, PDM, or VPN features or commands, you must have a new 56-bit DES activation key. Before getting a new activation key, write down your old key in case you want to retrograde to version 4. You can have a new 56-bit DES activation key sent to you by completing the form at the following website:

http://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=221&fid=324

3. If you are using PIX Firewall Syslog Server (PFSS), we recommend you install Windows NT Service Pack 6 to fix year 2000 conflicts in Windows NT.

4. If you are upgrading from a previous PIX Firewall version, save your configuration and write down your activation key and serial number. Refer to "Upgrading to a New Software Release" for new installation requirements.

Cisco IOS Software Interoperability

Cisco VPN Series
Interoperability

Cisco IOS Routers

If using IKE mode configuration on the PIX Firewall, the router must be running Cisco IOS Release 12.0(6)T or later.

Cisco VPN 3000 Concentrators

PIX Firewall version 6.1 requires Cisco VPN 3000 Concentrator version 2.5.2 or later for correct VPN interoperability.


Cisco VPN Client Interoperability

Cisco VPN Client
Interoperability Comments

Cisco Secure VPN Client v1.1

PIX Firewall version 6.1 requires Cisco Secure VPN Client version 1.1. Cisco Secure VPN Client version 1.0 and 1.0a are no longer supported.

Cisco VPN 3000 Client v2.5

PIX Firewall version 6.1 requires Cisco VPN 3000 Client version 2.5 or later. This VPN client can be used with Windows 95, Windows 98, and Windows NT version 4.0. It is not supported on Windows 2000.

Cisco VPN Client v3.x

(Unified VPN Client Framework)

PIX Firewall version 6.1 supports the Cisco VPN Client version 3.x. The Cisco VPN Client runs on Linux and all current Microsoft Windows platforms. At this time, the Cisco VPN Client is not supported on other UNIX or Mac platforms.


Determining the Software Version

Use the show version command to determine the software version of your PIX Firewall unit.

Upgrading to a New Software Release

If you are a registered cisco.com user, you can obtain software from the following site:

http://www.cisco.com/cgi-bin/tablebuild.pl/pix

To register for a cisco.com login, go to the following site:

http://tools.cisco.com/RPF/register/register.do

New and Changed Information

New Features in Release 6.1(3)

This release resolves two caveats, CSCdw63021 and CSCdw75833.

New Features in Release 6.1(2)

The PIX 506E and PIX 515E join the PIX Firewall product line. Both the PIX 506E and PIX 515E have faster processors than the PIX 506 and PIX 515. Also, the PIX 506E has a physically different, but functionally equivalent, power supply than the PIX 506.

New Features in Release 6.1(1)

PIX 501

The PIX 501 joins the PIX Firewall product line. The PIX 501 offers consumers affordable, enterprise-strength firewall and VPN capabilities. The PIX 501 works with cable and xDSL modems and, additionally, ships with a default configuration for easier "plug-n-play" installation.

PIX 535 Interfaces

These practices must be followed to achieve the best possible system performance on the PIX 535:

•PIX-1GE-66 interface cards should be installed first in the 64-bit/66 MHz buses before they are installed in the 32-bit/33 MHz bus. If more than four PIX-1GE-66 cards are needed, they may be installed in the 32-bit/33 MHz bus but with limited potential throughput.

•PIX-1GE and PIX-1FE cards should be installed first in the 32-bit/33 MHz bus before they are installed in the 64-bit/66 MHz buses. If more than five PIX-1GE and/or PIX-1FE cards are needed, they may be installed in a 64-bit/66 MHz bus but doing so will lower that bus speed and limit the potential throughput of any PIX-1GE-66 card installed in that bus.

The PIX-1GE Gigabit Ethernet adaptor is supported in the PIX 535; however, its use is strongly discouraged because maximum system performance with the PIX-1GE card is much lower than that with the PIX-1GE-66 card. The software displays a warning at boot time if a PIX-1GE is detected.

Table 2 summarizes the performance considerations of the different interface card combinations.

Table 2 Gigabit Ethernet Interface Card Combinations

Interface Card Combination
Installed in Interface Slot Numbers
Potential Throughput

Two to four PIX-1GE-66

0 through 3

Best

PIX-1GE-66 combined with PIX-1GE or just PIX-1GE cards

0 through 3

Degraded

Any PIX-1GE-66 or PIX-1GE

4 through 8

Severely degraded


Caution The PIX-4FE and PIX-VPN-ACCEL cards can only be installed in the 32-bit/33 MHz bus and must never be installed in a 64-bit/66 MHz bus. Installation of these cards in a 64-bit/66 MHz bus may cause the system to hang at boot time.
Caution If Stateful Failover is enabled, the interface card and bus used for the Stateful Failover LAN port must be equal to or faster than the fastest card used for the network interface ports. For example, if your inside and outside interfaces are PIX-1GE-66 cards installed in bus 0, then your Stateful Failover interface must be a PIX-1GE-66 card installed in bus 1. A PIX-1GE or PIX-1FE card cannot be used in this case, nor can a PIX-1GE-66 card installed in bus 2 or sharing bus 1 with a slower card.

Note Starting with PIX Firewall software version 6.0(1), and in all subsequent higher versions, the PIX Firewall Classic, PIX10000, and PIX 510 platforms are not supported.

Default Configurations

The PIX 501 ships with a default configuration as of PIX Firewall software version 6.1(1). For more information on the PIX 501 default configuration, please refer to the Cisco PIX 501 Firewall Quick Start Guide.

DHCP Server Pool

The DCHP server pool of the PIX 506 has been expanded to 256 addresses.

For information on new features in previous PIX Firewall software versions, refer to the following website:

http://www.cisco.com/en/US/products/hw/vpndevc/ps2030/prod_technical_documentation.html

Maximum Configuration File Size

For the PIX 525 and PIX 535, the maximum configuration file size limit is increased to 2 MB for PIX Firewall software versions 5.3(2) and later. For other PIX Firewall platforms and earlier software versions, the maximum configuration file size limit is 1 MB except for the PIX 501, which is limited to a 256 KB configuration file size. However, if you are using PIX Device Manager (PDM), we recommend no more than a 100 KB configuration file because larger configuration files can interfere with the performance of PDM on your workstation.

While configuration files up to 2 MB are now supported on the PIX 525 and PIX 535, be aware that such large configuration files can reduce system performance. For example, a large configuration file is likely to noticeably slow execution times in the following situations:

•While executing commands such as write term and show conf

•Failover (the configuration synchronization time)

•During a system reload

Cisco Secure Policy Manager may also experience limitations if a PIX Firewall configuration file near 2 MB is used. Please take these considerations into account when planning and implementing your configuration.

Important Notes

AAA Authentication

Configure the access list specified in Attribute 11 (specifies per-user access-list name) on the PIX Firewall. Otherwise, remove Attribute 11 from the AAA RADIUS server configuration if no access list is intended for user authentication. If the access list is not configured on the PIX Firewall when the user attempts to log in, the login will fail. AAA, RADIUS, and Attribute 11 information can be found at the following websites:

http://www.cisco.com/en/US/products/sw/secursw/ps2086/products_user_guide_chapter09186a008007deec.html

http://www.cisco.com/en/US/products/sw/secursw/ps2120/products_configuration_guide_book09186a0080102925.html

Note Starting in CAT OS 5.4, a new command was added called set port host. Essentially, this is a CLI macro that executes these commands: set spantree portfast enable, set trunk off, and set port channel off. This command provides a quick and convenient way to configure host or access ports to a mode that allows the port to forward traffic in less than one second from linkup.

Downloading PIX Firewall Image

Fast Ethernet cards in 64-bit slots for the PIX 535 are not visible in monitor mode. This problem means that the TFTP server cannot reside on one of these interfaces. The user should use the copy tftp flash command to download the PIX Firewall image file via TFTP.

DHCP Server Functionality

The functionality of the DHCP server on the PIX Firewall has been changed to allow users to define a pool of up to 256 DHCP addresses on the PIX 506/506E and larger platforms.

Restrictions

Starting with PIX Firewall software version 6.0(1), FDDI, PL2, and Token Ring interfaces are not supported.

Starting with PIX Firewall software version 6.0(1), PFM is no longer supported; PFM has been replaced by the Cisco PIX Device Manager (PDM).

Caveats

The following sections describe the open caveats for the 6.1(2) release.

For your convenience in locating caveats in Cisco's Bug Toolkit, the caveat titles listed in this section are drawn directly from the Bug Toolkit database. These caveat titles are not intended to be read as complete sentences because the title field length is limited. In the caveat titles, some truncation of wording or punctuation may be necessary to provide the most complete and concise description. The only modifications made to these titles are as follows:

•Commands are in boldface type.

•Product names and acronyms may be standardized.

•Spelling errors and typos may be corrected.

Note Please use Bug Toolkit on cisco.com to view additional caveat information. Bug Toolkit may be accessed at the following website:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Open Caveats - Release 6.1(3)

The caveats in Table 3 are yet to be resolved in this release.

Table 3 Open Caveats  

DDTS Number
Description

CSCds10112

Traceback (Crypto PKI RECV) after twice enrolling and getting denied.

CSCds54310

Traceback (ci/console) doing sh map, IPSec tunnel exists.

CSCds80108

Cisco Secure Intrusion Detection System (Cisco Secure IDS) signature number 1101 is not supported by PIX Firewall. When attempted to be accessed, PIX Firewall returns an incorrect error message: Invalid signature number.

CSCdt42853

H225: should create new TPKT & discard original if TPKT recvd only.

CSCdt47829

PIX won't learn MAC addresses in range 0008.xxxx.xxxx.

CSCdu31945

The command sysopt route dnat no longer works correctly.

CSCdu35560

netbios does not work with certain IPSec encapsulations.

CSCdu52383

cic_dh_makepair:gen_newpubkey(1) returned 0xd.

CSCdu59514

PIX syslogs sent with standby rather than active IP address.

CSCdu59841

Traceback in hosts conn cleaner thread.

CSCdu85817

hostobjdb being corrupted.

CSCdv14770

ACL: hitcnt wrong on outbound ACL with tcp permit eq <port#>.

CSCdv21580

Cert enrollments fails with 2048bits sp keys with serial/ip options.

CSCdv24360

PIX rebooted with traceback in qos_metric_deamon thread.

CSCdv24986

Assertion if conf net and command write mem in config file.

CSCdv25850

PIX reboots with stack trace in isakmp_receiver thread (stress).

CSCdv26489

Error in cert validation occurs sometimes when peer changes certs.

CSCdv26934

PIX reboots (isakmp_thread) when negotiating with PIX (revoked cert).

CSCdv30928

SIP: Register messages to remote Proxy dropped.

CSCdv31029

SIP: maddr= & received= parameters not NATd.

CSCdv55044

ESP packets routed based on encapsulated destination address.

CSCdv57731

H323:should drop msgs w/ invalid TPKT & UUIE lengths.

CSCdv60361

H.225: Call fails when newly encoded message is smaller.

CSCdv65760

Denied outbound connections does not get reset by PIX.

CSCdw06216

high CPU usage during PIX SSH session initialization.

CSCdw13876

4-byte blocks leak if remote ipsec peer not responding.

CSCdw18939

executing config floppy, no errors report and config is not restored.

CSCdw24283

Traceback after entering show xlate local command.

CSCdw34273

Watchdog with overlapping static and dynamic PAT address.

CSCdw36415

PIX traceback in ci/console after assertion in limit.c.

CSCdw38189

memory leak with ipsec/certificates + packet loss + delay + bad cert.

CSCdw42509

Telnet session variable NVT does not properly negotiated across PIX.

CSCdw45615

standby pix does not return correct snmp ip table.

CSCdw46749

Incorrect processing of ICMP error with nat 0 0 0.

CSCdw49277

RIP2 updates case PIX interface loss of communication and failover.

CSCdw50388

PIX losing RIP updates.

CSCdw51492

ssh to pix will drop ping packets going across pix.


Resolved Caveats - Release 6.1(3)

The caveats in Table 4 are resolved in this release.

Table 4 Resolved Caveats  

DDTS Number
Description

CSCdw63021

PIX crashes upon receiving malformed SNMP packet

CSCdw75833

PROTOS-test suite flood the interface will stop PIX to pass traffic


Resolved Caveats - Release 6.1(2)

The caveats in Table 5 are resolved in this release.

Table 5 Resolved Caveats 

DDTS Number
Description

CSCdt58805

Watchdog timeout in isakmp_receiver thread.

CSCdt85435

UNITY_IOS:ios does not renegotiate ipsec sa when pix does.

CSCdv00738

Add enhanced platform support for the PIX 506.

CSCdv42836

IKE continuous channel mode does not work with IOS unity.

CSCdv69641

PIX can only recognize 2 interfaces in PIX-515E in monitor.

CSCdv84391

Add OID support for 506E & 515E hardware platforms.

CSCdv87789

PIX 506E hangs when booting with 64 sector flash.

CSCdw20653

PIX 515E cannot load image from monitor mode on PCI slots.

CSCdw29965

SSH:Watchdog timeout if receiving huge SSH packets.

CSCdw53447

Enhancement:Reduce the boot-up time for the PIX-525.


Resolved Caveats - Release 6.1(1)

The caveats in Table 6 are resolved in this release.

Table 6 Resolved Caveats  

DDTS Number
Description

CSCds21095

pix pptp stop accepting new connections after sometimes of operation

CSCds71849

dbgtrace_is_debug_trace_on() function need to be optimized

CSCds89340

WDT in dbgtrace thread

CSCdt61216

Naptha (ESTABLISHED) Flooding causes PDM DoS

CSCdt77025

Assertion (IPsec response handler) while running pixIpsecIsakmp.

CSCdt82325

Reload due to exhausted memory while URL filtering heavy traffic.

CSCdt86736

Noticable pause with more than 50000 UDP connections

CSCdt94747

H323: PIX should proxy ACK TPKT if we recvd TPKT only

CSCdu01836

PDM sessions are not released even after closing all the browsers

CSCdu05134

H.323 call does not go thru if calling GW uses slow start

CSCdu10483

PIX doesn't delete its isa sas if the peer doesn't negotiate sa

CSCdu12321

pix fail to do write mem, if a big cmd line exists

CSCdu13760

Perfmon values increase when you do a show perfmon

CSCdu15498

501: have better err msg for write and conf floppy

CSCdu15512

501:VPN LED stays up when there is no VPN traffic/tunnel

CSCdu15537

501: PIX 501 takes 6-ifx license, and show ver lists max 6 supported

CSCdu20056

Blocks information is empty when PIX crashed.

CSCdu20593

Xauth: With IRE on rekey puts internal addr. entry for uauth.

CSCdu22069

SIP: With Out Proxy & global/nat, xlate created for outside addr

CSCdu22771

PIX is sending Initial Contact during rekey, between PIX-PIX

CSCdu24181

Traceback (IPsec response handler) after L2TP tunnel created.

CSCdu25110

501:mac-addr program in biosburn does not recognize interfaces

CSCdu25260

mkpdm with arg 1.0.1 shows up as 1.0(1)0 in PDM About window

CSCdu25837

Software needs to limit PIX 501 interface speed to 10baseT

CSCdu27169

VoIP: certain embedded IP addr not NATd

CSCdu28566

501: show version display processor speed 100 not 133MHz

CSCdu29410

PIX501: Unit takes failover license which it shouldn't

CSCdu32616

501: The RAM requirement for 501 should be 16M instead of 32M

CSCdu33209

IPSec Antireplay Checking Ineffective 32-64 sequence numbers back

CSCdu33543

pix pptp rejects dial-in req after abnormal termination

CSCdu35041

Assertion crash with lport || fport after startup

CSCdu36628

PIX neither uses nor discards CRL if time < last CRL update of CA.

CSCdu38093

PIX crashed in tcp_slow thread when enrolling for certs with sp keys

CSCdu38206

Config lines greater than 255 displayed incorrectly by sh conf

CSCdu38927

PIX failover should try to allocate additional blk if possible

CSCdu39748

H323: generating 50+ calls causes unexpected reload

CSCdu39748

H323: generating 50+ calls causes unexpected reload

CSCdu40845

PIX - Failover does not work with ip verify reverse-path RPF

CSCdu41413

xauth skipped with client 3.0 if inside and outside swapped

CSCdu41525

Netscape error when connecting to PIX with rsa special key

CSCdu41996

Watchdog after interface PAT pool exhausted

CSCdu42112

AAA:when down does not return rejection while using radius

CSCdu42645

Kodiak: some status bits are ignored

CSCdu42656

Kodiak: AH decapsulation requests not setup correctly

CSCdu43284

H323: make use of NELTS & sizeof, remove extern functions

CSCdu47003

Able to pass disallowed SMTP command thru PIX, by sending after mail

CSCdu48184

Nested traceback handling is confusing

CSCdu53473

H225 H245 messages greater than 1024 bytes not inspected

CSCdu53971

misconfigured failover ifc a.b.c.d lines cause flip-flops

CSCdu54443

501:slow performance with mismatched duplex on switch and eth ports

CSCdu54455

501:show version hangs when printing the pix version

CSCdu54495

Unexpected reload when using Websense with TCP4 and url-cache.

CSCdu55206

Traceback while trying to establish a PPTP tunnel (scripted).

CSCdu55859

URL with arguments are not handled properly

CSCdu57729

max arp number for small memory model should be 256 instead of 16

CSCdu59514

PIX syslog are sent with standby ip address

CSCdu60447

PIX should not initialize COM3 & COM4 serial ports

CSCdu61691

stateful failover doesn't replicate conn for passive ftp using PAT

CSCdu62372

Eliminator Disk does not transfer IP packets properly

CSCdu62647

Kodiak:IPSec encrypt packet introp with IOS is not working in ftp

CSCdu63067

Perfmon command causes interface no buffer

CSCdu63388

SYN-ACK retransmit zeroizes the idle timeout on conn

CSCdu66557

H323 Skinny does not properly open 3rd party IP using nat 0 acl

CSCdu67493

clear int followed by interface number clears all the interfaces

CSCdu67799

IPSEC:pix takes long time to create a 2nd Ipsec tunnel (1 IKE)

CSCdu68118

Write net fails when the first two ethernet int are not in use

CSCdu68124

Intercepted connections timeout prematurely if they are idle

CSCdu70055

PRNG weakness in SSL

CSCdu70175

failing to contact secondary radius server

CSCdu72961

PIX fails to change identity field for RFC 2865

CSCdu73070

Xauth:2 extra prompts for any auth, when a auth request fails radius

CSCdu74672

SMTP Fixup: end-of-data checking incorrect

CSCdu76004

501:continuous reboot if pdm install is not successful

CSCdu78806

SIP: Pingtel phones SIP messages dropped by fixup module

CSCdu80080

SYSLOG: abbreviated logging cmd not replicated on standby PIX

CSCdu80222

Show version: change PIX and PDM product names.

CSCdu80852

Panic: pix/intf0 - init_sip: create_chunk failed

CSCdu83457

extra process_suspend() may cause missing stateful updates

CSCdu88336

IKE delete notify does not delete IPsec SA 60 seconds after setup

CSCdu89190

PIX crashes with multiple ssh aaa authen failures or success

CSCdu89348

PIX reboots with traceback in isakmp_receiver thread when no memory

CSCdu89431

Watchdog timeout failure in ci/console while clearing ipsec sas

CSCdv00692

PIX reboots dumping stack trace in isakmp_time_keeper thread

CSCdv01450

H225: wrong TCP seq if H225v1 re-encoded to H225v2

CSCdv01748

dhcpd will not work with ip verify reverse path interface inside

CSCdv03096

PIX vulnerable to invalid SIP packets

CSCdv04717

i82550EY devices identified as i82557s

CSCdv06822

501:Watchdog timeout followed by traceback (isakmp_time_keeper)

CSCdv06996

501:PIX is unable to rekey phase1 when the limit reaches to 5 tunnel

CSCdv09731

PIX - AAA failing due to limited number of uauth sessions/source ip

CSCdv10117

Watchdog timeout failure, and hang after reload pri or sec PIX535.

CSCdv11921

501:VPN LED on with no ISA/IPSec SA when SA not deleted thru peer

CSCdv12077

PIX-506: ifx becomes 100full after reload, when configured to auto

CSCdv18119

Skinny: StationRegister message not NATd correctly

CSCdv23491

Cannot load an image on PIX through copy tftp flash command

CSCdv25865

Watchdog timeout in isakmp_receiver thread


Related Documentation

Use this document in conjunction with the PIX Firewall and Cisco VPN 3000 Client documentation at the following websites:

http://www.cisco.com/en/US/products/sw/secursw/ps2120/prod_technical_documentation.html

http://www.cisco.com/en/US/products/sw/secursw/ps2276/prod_technical_documentation.html

Cisco provides PIX Firewall technical tips to registered cisco.com users at the following website:

http://www.cisco.com/kobayashi/support/tac/tools_trouble.shtml

To become a registered cisco.com user, go to this website:

http://tools.cisco.com/RPF/register/register.do

Software Configuration Tips on the Cisco TAC Home Page

The Cisco Technical Assistance Center has many helpful pages. If you are a registered cisco.com user, you can visit the following websites for assistance:

TAC Customer top issues for PIX Firewall:

http://www.cisco.com/en/US/customer/products/hw/vpndevc/ps2030/products_installation_guide_chapter09186a008017a424.html

TAC Sample Configs for PIX Firewall:

http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Hardware:PIX&s=Software_Configuration

TAC Troubleshooting, Sample Configurations, Hardware Info, Software Installations and more:

http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Hardware:PIX

To become a registered cisco.com user, go to this website:

http://tools.cisco.com/RPF/register/register.do

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

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Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

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All users can order annual or quarterly subscriptions through the online Subscription Store:

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You can find instructions for ordering documentation at this URL:

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You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

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San Jose, CA 95134-9883

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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html