Installation Guide for Cisco Security Manager 3.0 - Preface [Cisco Security Manager]

Table Of Contents

Preface

Audience

Conventions

Obtaining Documentation

Security Manager Documentation

Auto Update Server Documentation

IPS Manager Documentation

Related Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Preface

Cisco Security Manager 3.0 (Security Manager) enables you to manage security policies on Cisco devices in large, medium, or small networks. You can use shareable objects and policies in Security Manager to manage thousands of devices or only a few. Security Manager also supports multiple configuration views that are optimized for different use cases, supports the provisioning of many platform-specific settings, and provides device grouping capabilities.

Note Cisco Security Management Suite combines Security Manager and an otherwise separate product, Cisco Security Monitoring, Analysis, and Response System, an appliance that enables you to monitor, identify, isolate, and counter security threats in your network. See http://www.cisco.com/en/US/products/ps6241/.

This guide:

•Lists hardware and software requirements for installing Security Manager and its related applications on a Windows server.

•Explains important concepts about the software applications that you select for installation and the environment in which you install them.

•Provides step-by-step instructions for installing Security Manager on a Windows server and installing dedicated client software for Security Manager on a Windows PC.

•Describes what you must do after installation so that you can use your newly-installed applications successfully.

•Guides you in understanding and troubleshooting problems that might occur during, or as a result of, a Security Manager installation.

Note•Before you rely on any instruction or suggestion in this guide, we recommend that — for late-breaking information — you read the release notes on Cisco.com that are most relevant to the actual software components you choose to install. The release notes might contain corrections or additions to this guide or provide other information that affects planning, preparation, installation, or deployment. See Obtaining Documentation.

•You can send your comments about this guide to security_manager_doc_feedback@cisco.com. (For alternative instructions, see Documentation Feedback.)

Tip SAFE is a Cisco strategy for designing, implementing, and maintaining a secure network. We recommend that you implement the best practices in the Cisco SAFE blueprint before you install Security Manager or any of its associated component applications. You can learn about SAFE at http://www.cisco.com/go/safe.

Audience

This document is for network and security personnel who install, configure, deploy, and manage security infrastructure.

Conventions

This document uses the following conventions:
Item

Convention

Commands and keywords

boldface font

Variables for which you supply values

italic font
Displayed session and system information
screen font
Information you enter
boldface screen font
Variables you enter
italic screen font
Menu items and button names

boldface font

Selecting a menu item in paragraphs

Option > Network Preferences

Selecting a menu item in tables

Option > Network Preferences
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. Topics in this section explain how to obtain technical information from Cisco Systems.

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

•Security Manager Documentation

•Auto Update Server Documentation

•IPS Manager Documentation

•Related Documentation

Security Manager Documentation

Table 1 describes available documentation for Cisco Security Manager in the reading order that we recommend for all users. (In addition, some users might want to see Migrating from CiscoWorks VPN/Security Management Solution to Cisco Security Manager: http://www.cisco.com/en/US/products/ps6498/
prod_installation_guides_list.html.)

Table 1 Security Manager Documentation

Document Title

Available Formats

Release Notes for Cisco Security Manager 3.0

On Cisco.com at this URL:
http://www.cisco.com/en/US/products/ps6498/prod_release_note09186a00806186f0.html

Supported Devices and Software Versions for Cisco Security Manager 3.0

On Cisco.com at this URL:
http://www.cisco.com/en/US/products/ps6498/products_device_support_table09186a008064135c.html

Installation Guide for Cisco Security Manager 3.0

(This guide)

•PDF on the product DVD-ROM.

•On Cisco.com at this URL:
http://www.cisco.com/en/US/products/ps6498/products_installation_guide_book09186a008063d58b.html

User Guide for Cisco Security Manager 3.0

•PDF on the product DVD-ROM.

•On Cisco.com at this URL:
http://www.cisco.com/en/US/products/ps6498/products_user_guide_book09186a008063df7d.html

FAQs and Troubleshooting Guide for Cisco Security Manager 3.0

On Cisco.com at this URL:
http://www.cisco.com/en/US/products/ps6498/prod_troubleshooting_guide_book09186a008063fb75.html

Context-sensitive online help

Select an option in the GUI, then click Help.

Auto Update Server Documentation

Table 2 describes available Auto Update Server (AUS) documentation in the reading order that we recommend.

Note•The release notes for AUS are included in Release Notes for Cisco Security Manager 3.0. See Security Manager Documentation.

•Installation requirements and instructions for AUS are described in this guide (Installation Guide for Cisco Security Manager 3.0).

Table 2 Auto Update Server Documentation

Document Title

Cisco.com URL

Supported Devices and Software Versions for Auto Update Server 3.0

http://www.cisco.com/en/US/products/ps6498/products_device_support_table09186a0080631344.html

User Guide for Auto Update Server 3.0

http://www.cisco.com/en/US/products/ps6498/products_user_guide_book09186a0080641039.html

IPS Manager Documentation

Note•The release notes for IPS Manager (previously called CiscoWorks Management Center for IPS Sensors or "IPS MC") are included in Release Notes for Cisco Security Manager 3.0. See Security Manager Documentation.

•Installation requirements and instructions for IPS Manager are described in this guide (Installation Guide for Cisco Security Manager 3.0).

Table 3 IPS Manager Documentation

Document Title

Cisco.com URL

User Guide for Cisco IPS Manager 3.0

http://www.cisco.com/en/US/products/ps6498/products_user_guide_book09186a008064065d.html

Related Documentation

Table 4 identifies important documentation for Common Services 3.0.3, Resource Manager Essentials 4.0.3, Performance Monitor 3.0, and Management Center for Cisco Security Agents 5.0.

Table 4 Documentation for Related Products

Document Title

Cisco.com URL

Common Services Documentation

Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_release_note09186a00805af53a.html

Installation and Setup Guide for CiscoWorks Common Services 3.0.3 (Includes CiscoView) on Windows (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_installation_guide_book09186a00805305cb.html

User Guide for CiscoWorks Common Services 3.0.3 (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_book09186a008053eabf.html

Resource Manager Essentials Documentation

Release Notes for Resource Manager Essentials 4.0.3 on Windows (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/prod_release_note09186a00805a5278.html

Supported Device Table for RME 4.0.3 (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_device_support_table09186a008055bb65.html

Installation and Setup Guide for Resource Manager Essentials 4.0.3 on Windows (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_installation_guide_book09186a008050faf6.html

User Guide for Resource Manager Essentials 4.0.3 (With LMS 2.5.1)

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_book09186a008055b137.html

Management Center for Cisco Security Agents Documentation¹

Release Notes for Management Center for Cisco Security Agents 5.0

http://www.cisco.com/en/US/products/sw/secursw/ps5057/prod_release_note09186a00805aea29.html

Installing Management Center for Cisco Security Agents 5.0

http://www.cisco.com/en/US/products/sw/secursw/ps5057/products_installation_guide_book09186a00805ae897.html

Using Management Center for Cisco Security Agents 5.0

http://www.cisco.com/en/US/products/sw/secursw/ps5057/products_configuration_guide_book09186a00805ae89c.html

Performance Monitor Documentation

When Performance Monitor documentation becomes available, information about it will be available at http://www.cisco.com/go/csmanager.

¹A standalone version of Cisco Security Agent is installed by default on some Security Manager servers. (See Cisco Security Agent, page 1-5.) The standalone agent uses host-based intrusion prevention policies that are customized for Security Manager servers. Because the customized, standalone agent is not configurable and because Management Center for Cisco Security Agents is not installed, some information in the documentation for Management Center for Cisco Security Agents 5.0 does not apply.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

•For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html