Catalyst 3550 Multilayer Switch System Message Guide, 12.1(14)EA1
Message and Recovery Procedures

Table Of Contents

Message and Recovery Procedures

AUTOQOS Messages

CMP Messages

DOT1Q_TUNNELLING Messages

DOT1X Messages

DTP Messages

EC Messages

ENVIRONMENT Messages

ETHCNTR Messages

EXPRESS_SETUP Messages

FM Messages

GBIC Messages

GBIC_SECURITY Messages

GIGASTACK Messages

ILPOWER Messages

L2TM Messages

L3TCAM Messages

NETWORK_PORT_SATELLITE Messages

PLATFORM_CAT3550 Messages

POLICY-BASED ROUTING Messages

PM Messages

PORT SECURITY Messages

QATM Messages

QM Messages

SPAN Messages

SPANTREE Messages

SPANTREE_FAST Messages

SPANTREE_VLAN_SWITCH Messages

SW_VLAN Messages

UDLD Messages


Message and Recovery Procedures


This chapter describes the switch system messages in alphabetical order by facility. Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and 7 is the lowest severity level. Each message is followed by an explanation and a recommended action.


Note The messages listed in this chapter do not include the date/time stamp designation that displays only if the software is configured for system log messaging.


This chapter contains these message categories:

AUTOQOS Messages

CMP Messages

DOT1Q_TUNNELLING Messages

DOT1X Messages

DTP Messages

EC Messages

ENVIRONMENT Messages

ETHCNTR Messages

EXPRESS_SETUP Messages

FM Messages

GBIC Messages

GBIC_SECURITY Messages

GIGASTACK Messages

ILPOWER Messages

L2TM Messages

L3TCAM Messages

NETWORK_PORT_SATELLITE Messages

POLICY-BASED ROUTING Messages

PLATFORM_CAT3550 Messages

PM Messages

PORT SECURITY Messages

QATM Messages

QM Messages

SPAN Messages

SPANTREE Messages

SPANTREE_FAST Messages

SPANTREE_VLAN_SWITCH Messages

SW_VLAN Messages

UDLD Messages

AUTOQOS Messages

This section contains the automatic quality of service (auto-QoS) messages.

Error Message    AUTOQOS-3-FEATURE_UNINITIALIZED: Feature not initialized in the 
platform, [chars].

Explanation    This message means that the feature did not initialize and is not enabled on any interface. [chars] is the feature name, which is automatic quality of service (auto-QoS).

Recommended Action    If this feature does not operate, reboot the system by using the reload privileged EXEC command. Verify that this feature is supported on your switch by checking the software configuration guide for this software release.

CMP Messages

This section contains the Cluster Membership Protocol (CMP) messages.

Error Message    CMP-5-ADD: The Device is added to the cluster (Cluster Name:[chars], 
CMDR IP Address [inet]).

Explanation    This message means that the device is added to the cluster. [chars] is the cluster name, and [inet] is the Internet address of the command switch.

Recommended Action    No action is required.

Error Message    CMP-5-MEMBER_CONFIG_UPDATE: Received member configuration from member 
[dec].

Explanation    This message means that the active or standby command switch received a member configuration. [dec] is the member number of the sender.

Recommended Action    No action is required.

Error Message    CMP-5-MGMT_VLAN_CHNG: The management vlan has been changed to [dec].

Explanation    This message means that the management VLAN has changed. [dec] is the new management VLAN number.

Recommended Action    No action is required.

Error Message    CMP-5-NBR_UPD_SIZE_TOO_BIG: Number of neighbors in neighbor update 
is [int], maximum number of neighbors allowed in neighbor update is [int].

Explanation    This message means that the number of cluster neighbors in the clustering neighbor update packet exceeds the number of neighbors supported by the clustering module design. [int] is the number of cluster neighbors.

Recommended Action    No action is required.

Error Message    CMP-5-REMOVE: The Device is removed from the cluster (Cluster 
Name:[chars]).

Explanation    This message means that the device is removed from the cluster. [chars] is the cluster name.

Recommended Action    No action is required.

DOT1Q_TUNNELLING Messages

This section contains the 802.1Q tunneling message. An incorrect maximum transmission unit (MTU) setting causes these message.

Error Message    DOT1Q_TUNNELLING-4-MTU_WARNING: System MTU of [dec] might be 
insufficient for 802.1Q tunnelling. 802.1Q tunnelling requires system MTU size of 
[dec] to handle maximum size ethernet frames.

Explanation    This message means that the switch MTU setting might not be sufficient for 802.1Q tunneling. The MTU needs to include the 4-byte overhead associated with the additional 802.1Q tag. The first [dec] is the current system MTU setting in bytes, and the second [dec] is the required MTU size in bytes.

Recommended Action    Adjust the system MTU for the additional 802.1Q tag by using the system mtu global configuration command, and reload the switch by using the reload privileged EXEC command.

DOT1X Messages

This section contains the 802.1X authorization messages.

Error Message    DOT1X-3-ROUTEDPORT: Received vlan id ([dec]) from RADIUS for routed 
port [chars].

Explanation    This message means that during 802.1X authorization, the RADIUS server provided a VLAN ID for a routed port.

Recommended Action    Remove the VLAN ID in the RADIUS configuration, or configure the port as an access port.

Error Message    DOT1X-3-VLANINVALID: Received invalid vlan ([dec]) from RADIUS for 
[chars]. 

Explanation    This message means that during 802.1X authorization, the RADIUS server provided a VLAN ID that is not configured on the switch.

Recommended Action    Change the VLAN ID in the RADIUS configuration, or configure the VLAN on the switch.

Error Message    DOT1X-3-VLANMALFORMED: Received malformed vlan from RADIUS for 
[chars]. 

Explanation    This message means that during 802.1X authorization, the RADIUS server provided an invalid VLAN ID.

Recommended Action    Correct the VLAN ID in the RADIUS configuration.

Error Message    DOT1X-3-VLANUNKNOWN: Received unknown vlan ([chars]) from RADIUS for 
[chars].

Explanation    This message means that during 802.1X authorization, the RADIUS server provided a VLAN ID that is not recognized by the switch.

Recommended Action    Correct the VLAN ID in the RADIUS configuration.

Error Message    DOT1X-3-VOICEVLAN: Received voice vlan ([dec]) from RADIUS for 
[chars]. 

Explanation    This message means that during 802.1X authorization, the RADIUS server provided a VLAN ID that conflicts with the voice VLAN ID on the port.

Recommended Action    Change the VLAN ID in the RADIUS configuration, or change the voice VLAN on the switch port.

DTP Messages

This section contains the Dynamic Trunking Protocol (DTP) messages.

Error Message    DTP-4-MEM_UNAVAIL: Memory was not available to perform the trunk 
negotiation action.

Explanation    This message means that the system is unable to negotiate trunks because of a lack of memory.

Recommended Action    Reduce other system activity to ease the memory demands.

Error Message    DTP-4-TMRERR: An internal timer error occurred when trunking on 
interface [chars].

Explanation    This message means that a timer used by the trunking protocol unexpectedly expired. [chars] is the trunked interface.

Recommended Action    This error is internally corrected, and no long-term ramifications exist. However, if more problems with trunking occur, reload the switch by using the reload privileged EXEC command.

Error Message    DTP-4-UNKN_ERR: An unknown operational error occurred.

Explanation    This message means that the system is unable to negotiate trunks because an internal operation generated an unexpected error.

Recommended Action    Reload the switch by using the reload privileged EXEC command.

Error Message    DTP-5-ILGLCFG: Illegal config (on, isl--on, dot1q) on [chars].

Explanation    This message means that one end of the trunk is configured as on, ISL, and the other end is configured as on, 802.1Q. [chars] is the interface.

Recommended Action    This configuration is illegal and will not establish a trunk between two switches. You must change the encapsulation type so that both ends of the trunk match.

Error Message    DTP-5-NONTRUNKPORTON: Port [chars] has become non-trunk.

Explanation    This message means that the interface changed from trunk to access. [chars] is the interface that changed.

Recommended Action    This message is provided for information only.

Error Message    DTP-5-TRUNKPORTCHG: Port [chars] has changed from [chars] trunk to 
[chars] trunk.

Explanation    This message means that the encapsulation type of the trunk has changed. The first [chars] is the interface, the second [chars] is the original encapsulation type, and the third [chars] is the new encapsulation type.

Recommended Action    This message is provided for information only.

Error Message    DTP-5-TRUNKPORTON: Port [chars] has become [chars] trunk.

Explanation    This message means that the interface changed from an access to a trunk. The first [chars] is the interface, and the second [chars] is the encapsulation.

Recommended Action    This message is provided for information only.

EC Messages

This section contains the EtherChannel, Link Aggregation Control Protocol (LACP), and Port Aggregation Protocol (PAgP) messages.

Error Message    EC-4-NOMEM: Not enough memory available for [chars].

Explanation    This message means that either the LACP or the PAgP EtherChannel could not obtain the memory it needed to initialize the required data structures. [chars] is the name of the data structure.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    EC-5-BUNDLE: Interface [chars] joined port-channel [chars].

Explanation    This message means that the listed interface joined the specified EtherChannel. The first [chars] is the physical interface, which can be a switch port or a routed port, and the second [chars] is the EtherChannel interface.

Recommended Action    No action is required.

Error Message    EC-5-CANNOT_BUNDLE_LACP: [chars] is not compatible with aggregators in 
channel [dec] and cannot attach to them ([chars]). 

Explanation    This message means that the port has port attributes that are different from the port channel or ports within the port channel.

Recommended Action    Change the port attributes so that they match the other ports in the EtherChannel.

Error Message    EC-5-CANNOT_BUNDLE_QOS: Removed [chars] from port channel because a 
QoS policy cannot be supported across multiple DFC cards.

Explanation    This message means the specified port cannot join the port channel because the QoS policy attached to the port channel cannot support the multiple Distributed Forwarding Cards (DFCs). [chars] identifies the port that cannot join the port channel.

Recommended Action    Place the port in another port channel or remove the QoS policy from the port channel.

Error Message    EC-5-CANNOT_BUNDLE1: Port-channel [chars] is admin-down, port [chars] 
will remain stand-alone.

Explanation    This message means that the EtherChannel is administratively shut down. The first [chars] is the EtherChannel interface, and the second [chars] is the physical interface, which can be a switch port or a routed port.

Recommended Action    Enable the EtherChannel by using the no shutdown interface configuration command.

Error Message    EC-5-CANNOT_BUNDLE2: [chars] is not compatible with [chars] and will 
be suspended ([chars]).

Explanation    This message means that the interface has different interface attributes than other ports in the EtherChannel. For the interface to join the bundle (EtherChannel), change the interface attributes to match the EtherChannel attributes. The first [chars] is the interface to be bundled, the second [chars] is the physical interface (a switch port or a routed port) that is already in the bundle, and the third [chars] is the reason for the incompatibility.

Recommended Action    Change the interface attributes to match the EtherChannel attributes.

Error Message    EC-5-ERRPROT: Channel protocol mismatch for interface [chars] in group 
[dec]: the interface cannot be added to the channel group. 

Explanation    This message means that the interface cannot be added to the channel group by using the specified mode.

Recommended Action    Change the channel group or the mode for the interface.

Error Message    EC-5-ERRPROT2: Command rejected: the interface [chars] is already part 
of a channel with a different type of protocol enabled. 

Explanation    This message means that the interface cannot be selected for the specified protocol because it is already part of an EtherChannel group with a different protocol enabled.

Recommended Action    Remove the interface from the EtherChannel group.

Error Message    EC-5-ERRPROT3: Command rejected: the interface [chars] is already part 
of a channel. 

Explanation    This message means that the interface cannot be unselected for the specified protocol because it is already part of an EtherChannel group.

Recommended Action    Remove the interface from the EtherChannel group.

Error Message    EC-5-L3DONTBNDL1: [chars] suspended: PAgP not enabled on the remote 
port.

Explanation    This message means that PAgP is enabled on the Layer 3 interface, but the partner port is not enabled for PAgP. In this mode, the port is placed in a suspended state. [chars] is the Layer 3 interface.

Recommended Action    Enable PAgP on the remote side by using the channel-group interface configuration command.

Error Message    EC-5-L3DONTBNDL2: [chars] suspended: incompatible partner port with 
[chars].

Explanation    This message means that an interface cannot join an EtherChannel group because the local group capability and the partner group capability must be the same as that of the interfaces in the group. In this case, the ports in the partner's bundle (EtherChannel) do not all have the same group capability. [chars] is the physical interface, which can be a switch port or a routed port.

Recommended Action    Ensure that the partner group capability is the same for all the ports in the group.

Error Message    EC-5-L3DONTBNDL3: [chars] suspended: LACP not enabled on the remote 
port. 

Explanation    This message means that Link Aggregation Control Protocol (LACP) is enabled on a Layer 3 interface, but the remote port does not have LACP enabled. In this mode, the local port is put in a suspended state.

Recommended Action    Enable LACP on the remote port.

Error Message    EC-5-L3PORTDOWN: Shutting down [chars] as its port-channel is 
admin-down.

Explanation    This message means that the Layer 3 port administrative state is controlled by the administrative state of its EtherChannel. If the EtherChannel administrative state is down, the port administrative state is also being forced to shut down. [chars] is the Layer 3 interface.

Recommended Action    Enable the aggregate port administrative-state by entering the no shutdown interface configuration command on the aggregation interface.

Error Message    EC-5-L3STAYDOWN: [chars] will remain down as its port-channel [chars] 
is admin-down.

Explanation    This message means that on Layer 3 interfaces and aggregation interfaces, the administrative state of the aggregation interface overrides the administrative status of the Layer 3 interface. If the aggregation interface is administratively down, all interfaces in the aggregation interface are forced to be down. [chars] is the Layer 3 interface.

Recommended Action    Enter the no shutdown interface configuration command on the aggregation interface.

Error Message    EC-5-NOLACP: Invalid EC mode. LACP not enabled. 

Explanation    This message means that LACP is not included in the image on your switch. An EtherChannel cannot be set into any LACP mode.

Recommended Action    Upgrade your switch with an image that supports LACP.

Error Message    EC-5-NOPAGP: Invalid EC mode. PAgP not enabled.

Explanation    This message means that PAgP is not included in the IOS image and that the EtherChannel mode cannot be set to desirable or auto.

Recommended Action    Obtain an image with PAgP included, or set the mode to on by using the channel-group channel-group-number mode on interface configuration command.

Error Message    EC-5-STAYDOWN: no-shut not allowed on [chars]. Module [dec] not online. 

Explanation    This message means that an interface with an EtherChannel configuration cannot be enabled by using the no shutdown interface configuration command. It is a member of an EtherChannel group, and that EtherChannel group has been administratively shut down. The interface has an EtherChannel configuration, but no information is available yet about its port channel.

Recommended Action    No action is required. Wait until the module is online to determine the port-channel setting of the EtherChannel.

Error Message    EC-5-UNBUNDLE: Interface [chars] left the port-channel [chars].

Explanation    This message means that the listed interface left the specified EtherChannel. The first [chars] is the physical interface, which can be a switch port or a routed port, and the second [chars] is the EtherChannel.

Recommended Action    No action is required.

Error Message    EC-5-UNSUITABLE: [chars] will not join any port-channel, [chars].

Explanation    This message means that one of the interfaces cannot join the EtherChannel because it is configured for PortFast, as a VLAN Membership Policy Server (VMPS), for 802.1X, as a voice VLAN, or as a Switched Port Analyzer (SPAN) destination port. All of these are unsuitable configurations for EtherChannels. The first [chars] is the interface name, and the second [chars] describes the details of the unsuitable configuration.

Recommended Action    Reconfigure the port; remove the unsuitable configuration.

ENVIRONMENT Messages

This section contains the Environment messages.

Error Message    ENVIRONMENT-2-FAN_FAULT:System Fault:FAN FAULT is detected. 

Explanation    This message means that an internal fan fault is detected.

Recommended Action    Check the switch itself, or use the show env privileged EXEC command to check if one or more fans on the switch have failed. Replace the switch at your convenience.

Error Message    ENVIRONMENT-2-OVER_TEMP:System Fault:OVER TEMPERATURE condition is 
detected. 

Explanation    This message means that an overtemperature condition is detected.

Recommended Action    Use the show env privileged EXEC command to check if an overtemperature condition exists. If an overtemperature condition does exist, place the switch in an environment that is within 32 to 113°F (0 to 45°C), and make sure that the fan intake and exhaust areas are clear.


Note If a multiple-fan failure is causing the switch to overheat, replace the switch.


ETHCNTR Messages

This section contains the Ethernet controller messages. These messages are a result of a failure of the switch software when trying to program the hardware. Most of these errors lead to incorrect switch behavior, and you should call your Cisco technical support representative.

Error Message    ETHCNTR-3-FLOWCONTROL_DUPLEX_ERROR: Flowcontrol will not take effect 
until duplex is set to auto. 

Explanation    This message means that flow control cannot be set on the switch in this configuration.

Recommended Action    Configure duplex mode to auto.

Error Message    ETHCNTR-3-HALF_DUX_COLISION_EXCEED_THRESHOLD: Collision at [chars] 
exceed threshold. Consider as loop-back.

Explanation    This message means that the collision at a half-duplex port exceeded the threshold and that the port is considered to be in the loop-back state. [chars] is the port.

Recommended Action    No action is required.

Error Message    ETHCNTR-3-INTERNAL_ERROR: Internal Error [chars].

Explanation    This message means that an internal error occurred when the software was trying to program the hardware. As a result, the switch is in an inconsistent state and might not provide the expected functions. [chars] describes the internal operation that failed.

Recommended Action    If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ETHCNTR-3-INVALIDMAP: Invalid map [dec] for address [enet].

Explanation    This message means that an attempt to bridge a packet in software obtained an invalid result. [dec] is the map number, and [enet] is the Ethernet address.

Recommended Action    If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ETHCNTR-3-LOOP_BACK_DETECTED:, Loop-back detected on [chars]. The port 
is forced to linkdown.

Explanation    This message means that the loop-back condition might be caused by a balun cable being accidentally connected to the port. [chars] is the port.

Recommended Action    Check the cables. If a balun cable is connected and the loopback condition is desired, no action is required. Otherwise, connect the correct cable, and bring the port up by entering the no shutdown interface configuration command.

Error Message    ETHCNTR-3-RA_ALLOC_ERROR:RAM Access [chars] [chars] memory allocation 
failure.

Explanation    This message means that a request to read or write the RAM access failed its memory allocation. The first [chars] is the RAM access command that failed, and the second [chars] describes whether processor memory allocation or I/O memory allocation failed.

Recommended Action    If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ETHCNTR-3-RA_REPLY_ERROR: Invalid reply to RAM Access [chars] request 
([hex]) from satellite [dec].

Explanation    This message means that a request to read or write the satellite RAM produced an unexpected reply. [chars] is the request type (read or write), [hex] is the address, and [dec] is the satellite number.

Recommended Action    If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ETHCNTR-3-UNEXPECTED_EVENT: Request [hex] encountered event [dec] in 
state [dec].

Explanation    This message means that an unexpected event occurred during a RAM-access request. [hex] is a request identifier. The first [dec] is an event number, and the second [dec] is a state number.

Recommended Action    If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

EXPRESS_SETUP Messages

This section contains messages for the Express Setup feature.

Error Message    EXPRESS_SETUP-3-UNABLE_TO_RESET_CONFIG<EMB_ErrMsgBody>: [chars]

Explanation    This message means the system is unable to reset the configuration. [chars] is a text string that explains why the reset failed. For example, error renaming config file, error removing config file, or error removing private config file.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    EXPRESS_SETUP-6-CONFIG_IS_RESET: [chars]

Explanation    This message means the configuration is reset. [chars] is a text message that clarifies the reset event, such as The configuration is reset and the system will now reboot.

Recommended Action    No action is required.

Error Message    EXPRESS_SETUP-6-MODE_ENTERED:

Explanation    Express setup mode is now active.

Recommended Action    No action is required.

Error Message    EXPRESS_SETUP-6-MODE_EXITED

Explanation    Express setup mode is no longer active.

Recommended Action    No action is required.

FM Messages

This section contains the feature manager messages. The feature manager software module manages access control lists (ACLs). Most messages in this section are the result of a switch memory shortage, which includes hardware memory such as the ternary content addressable memory (TCAM) and label space versus CPU memory. Both kinds of memory shortages are described.

Error Message    FM-1-INIT: Feature Manager subsystem initialization failure.

Explanation    This message means that the feature manager subsystem failed to initialize. The most likely cause is insufficient memory at initialization. Either the hardware has failed, or the wrong Cisco IOS image is installed.

Recommended Action    Replace the failing hardware, or obtain the correct Cisco IOS image for this platform.

Error Message    FM-2-NOMAP: Cannot create Feature Manager data structures for VLAN Map 
[chars].

Explanation    This message means that the feature manager could not allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware. This error is probably caused by a lack of free memory. [chars] is the VLAN map name.

Recommended Action    Reduce other system activity to ease the memory demands.

Error Message    FM-2-NOSB: Cannot create subblock for interface [chars].

Explanation    This message means that the feature manager was unable to save per-interface information needed for its correct operation. Some per-interface features, such as access groups or VLAN maps, will not be correctly configured. [chars] is the interface name.

Recommended Action    Use a less complicated configuration that requires less memory.

Error Message    FM-2-NOVLB: Cannot create memory block for VLAN [dec].

Explanation    This message means that the feature manager was unable to save per-VLAN information needed for its correct operation. Some per-interface features, such as access groups or VLAN maps, will not be correctly configured. [dec] is the VLAN number.

Recommended Action    Use a less complicated configuration that requires less memory.

Error Message    FM-2-NOVMR: Cannot create VMR data structures for access list [chars].

Explanation    This message means that the feature manager could not allocate the data structures needed to describe an ACL in a form that can be loaded into hardware. This error is probably caused by a lack of available CPU DRAM. [chars] is the access-list name.

Recommended Action    Use a less complicated configuration that requires less memory.

Error Message    FM-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars] label 
[dec] failed.

Explanation    This message means that the system ran out of CPU memory when attempting to merge internally required elements with the configured access maps. The first [chars] is the access-map name, the second [chars] is the direction in which the map was applied (input or output), and [dec] is the label number.

Recommended Action    Reduce other system activity to ease the memory demands.

Error Message    FM-3-CONFLICT: [chars] [chars] conflicts with [chars].

Explanation    This message means that port access lists (PACLs) cannot be applied when input router access lists, VLAN maps, or IP multicast boundaries have been applied, and the reverse. [chars] are the names of the conflicting features.

Recommended Action    Remove the conflicting feature or features, and apply the configuration again.

Error Message    FM-3-GOTLABEL: Got label for [chars].

Explanation    This message means that the feature manager is able to allocate a hardware label for the interface. The interface needed a label before, but no label was available. [chars] is the label.

Recommended Action    No action is required. (This message pairs with the FM-3-NOLABEL message and means that the previous error condition has rectified itself.)

Error Message    FM-3-GOTVLABEL: Got label for VLAN [dec].

Explanation    This message means that the feature manager is able to allocate a hardware label for the VLAN. The VLAN needed a label before, but no label was available. [dec] is the VLAN number.

Recommended Action    No action is required. (This message pairs with the FM-3-NOLABELVL message and means that the previous error condition has rectified itself.)

Error Message    FM-3-ILLEGALCOPY: Illegal copy of [chars] access group [chars] from 
[chars] label [dec] to [dec].

Explanation    This message means that an internal software error occurred. The first [chars] is either ip or mac, the second [chars] is an access list name, the third [chars] is either port or vlan, and the two [dec] values are label numbers.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-INITLABEL: Special initialization of label [dec] failed.

Explanation    This message means that the initialization of the access list hardware failed. Prioritization of routing protocol packets above other kinds of packets might not occur on some VLANs or routed ports. [dec] is the label number.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-INSERTFAIL: Insert of access-map [chars] [dec] into [chars] label 
[dec] failed.

Explanation    This message means that the system ran out of CPU memory when trying to merge sections of an access map. The first [chars] is the map name, and the second [chars] is the direction in which the map was applied. The first [dec] is the entry number, and the second [dec] is the label number.

Recommended Action    Reduce other system activity to ease the memory demands. For example, remove any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.

Error Message    FM-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Rtprot [dec] 
Redir [dec] Mcb [dec] Feat [dec].

Explanation    This message means that an unrecoverable software error occurred while the software was trying to merge the configured input features. The first five [dec] values are internal code numbers for the results of the VLAN map, router ACL, routing protocol selector, IP redirect settings, and the multicast boundary configured on a Layer 3 interface. The sixth [dec] value is the feature that was being examined when the problem was detected.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-LABELERROR: Incorrect label to [chars] vlan label attribute copy 
callback srclabel [dec], dstlabel [dec].

Explanation    This message means that the feature manager attribute copy callback was called with an incorrect source or destination label. [chars] is the direction (input or output), the first [dec] is the source label value, and the second [dec] is the destination label value.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-MAXRECURSION: Too many ([dec]) levels of recursion while merging 
[chars] (code [dec]). 

Explanation    This message means that the configuration is too complicated for the platform-specific ACL merge code to support. The most likely cause is too many separate access lists in a single VLAN map or policy map. The first [dec] is the number of levels of recursion. [chars] describes which stage of the merge encountered the problem; the stage can be one of these: VLAN map, Global Input, Global Output, or QoS Map. The second [dec] is an internal code number of the merge stage that encountered the problem.

Recommended Action    Reduce the number IP or MAC access lists (counted separately) in any one VLAN or policy map to fewer than the number of levels reported by this log message.

Error Message    FM-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars] 
label [dec].

Explanation    This message means that the feature manager was unable to merge the configured features into a form suitable for loading into the hardware. Packets potentially affected by this feature are sent to the CPU for processing. The CPU processing needed to uphold the overflowed ACL severely degrades performance. The first [chars] is the ACL-type error (ip or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding error code, the second [dec] is the label number, and the third [chars] is either input or output.

Recommended Action    Reorganize the ACLs so that all entries fit into hardware. Use less complicated and fewer ACLs.

Error Message    FM-3-NOLABEL: Cannot allocate [chars] label for interface [chars].

Explanation    This message means that the feature manager was unable to allocate a label for the features on this interface. This means that the hardware cannot be programmed to implement the features, and packets for this interface will be filtered in software. There is a limit of 256 labels per direction. The first [chars] is the direction (input or output), and the second [chars] is the interface name.

Recommended Action    Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and reboot the switch, or use a simpler configuration. Use the same ACLs on multiple interfaces, if possible.

Error Message    FM-3-NOLABELVL: Cannot allocate [chars] label for VLAN [dec].

Explanation    This message means that the feature manager was unable to allocate a label for the features on this VLAN. This means that the hardware cannot be programmed to implement the features, and packets on this VLAN will be filtered in software. There is a limit of 256 labels per direction. [chars] is the direction (input or output), and [dec] is the VLAN number.

Recommended Action    Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and reboot the switch, or use a simpler configuration. Use the same VLAN map on multiple VLANs, if possible.

Error Message    FM-3-NOTEMPTY: Illegal copy of attribute to non empty [chars] vlan 
label [dec].

Explanation    This message means that the feature manager attribute copy callback was called with a destination label already being used by a VLAN or routed port. [chars] is the direction (input or output), and [dec] is the label value.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-NOTOBJECT: Invalid object (VLAN [dec], IDB [hex]) used in Feature 
Manager operation.

Explanation    This message means that an internal software error has occurred. An invalid combination of VLAN and interface descriptor block (IDB) values was passed to a software routine. [dec] is the VLAN number, and [hex] is the IDB value.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-NULLCPU: Sending traffic on empty [chars] label [dec] to CPU.

Explanation    This message means that an internal software error occurred. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].

Explanation    This message means that an unrecoverable software error occurred while trying to merge the configured output features. The two [dec] values are internal code numbers for the results of the router ACL and VLAN map configured on a particular Layer 3 interface.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].

Explanation    This message means that a software error occurred while trying to merge a quality of service (QoS) policy map. The first [dec] is the number in the policy map (counting from zero) of the particular ACL where the problem was discovered, and the second [dec] is an internal code number for the result of matching that ACL in the policy map.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-3-RELOADED: Reloading [chars] label [dec] feature in [chars].

Explanation    This message means that the feature manager is now able to fit more of the configured features on this label into the hardware. One or more features had been previously unloaded because of a lack of space. The first [chars] is the direction (input or output), [dec] is the label number, and the second [chars] is the TCAM ID.

Recommended Action    No action is required.

Error Message    FM-3-TOSCOST: Minimize monetary cost TOS bit unsupported in hardware, 
ignored.

Explanation    This message means that this hardware platform does not support filtering based on the type of service (ToS) and precedence; it supports filtering based on Differentiated Services Code Points (DSCPs). The DSCP field does not include the minimize monetary cost bit from the ToS field; the hardware ignores this bit when checking for a match to an ACE, which can lead to unintended filtering actions.

Recommended Action    Design filters that do not test for the minimum monetary cost ToS.

Error Message    FM-3-UNLOADING: Unloading [chars] label [dec] feature from [chars].

Explanation    This message means that the feature manager was unable to fit the complete configuration into the hardware, so some features will be applied in software. This error prevents some or all the packets from being forwarded in hardware and requires them to be forwarded by the CPU. Multicast packets might be dropped instead of being forwarded. The first [chars] is the direction (input or output), [dec] is the label number, and the second [chars] is the TCAM ID.

Recommended Action    Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and then reboot the switch, or use a simpler configuration. Use the same ACLs on multiple interfaces, if possible.

Error Message    FM-3-WRONGLABEL: Inconsistent records of label for [chars]: FM has 
[dec], LM has [dec].

Explanation    This message means that an internal software error has occurred. [chars] is an interface name. The rest of the message FM has [dec], LM has [dec] means that the feature manager has a record that the interface belongs to the first [dec] and that the label manager has a record that the interface belongs to the second [dec]. Therefore, the software is in an inconsistent state.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show running-config privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show running-config display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    FM-7-TRANSDEF: No augmentation function found for VMR.

Explanation    This message means that an internal error occurred. An ACL was not correctly interpreted. The value-mask result (VMR) is incorrect.

Recommended Action    Copy the error exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

GBIC Messages

This section contains Gigabit Interface Converter (GBIC) module identification and validation messages. When a GBIC module is inserted into the switch, the software reads information from the module that identifies its type, and for some types of GBIC modules, obtains additional information to validate the compatibility of the module.

Error Message    GBIC_1000BASET-6-GBIC_1000BASET_DEFAULT_CONFIG: 1000BASE-T GBIC 
module is detected in [chars]. Speed and duplex will be autonegotiated.

Explanation    This message means that a 1000BASE-T GBIC module is detected in the slot, and its speed and duplex are automatically negotiated. [chars] is the slot in which the module is installed.

Recommended Action    No action is required.

Error Message    GBIC_1000BASET-6-GBIC_1000BASET_NO_CONFIG_NEGOTIATE: Configuration 
ignored. 1000BASE-T GBIC modules only support autonegotiation.

Explanation    This message means that the disabling of autonegotiation was not used. The 1000BASE-T GBIC modules support autonegotiation.

Recommended Action    No action is required.

Error Message    GBIC-4-CHECK_SUM_FAILED: GBIC EEPROM data check sum failed for GBIC 
interface [chars].

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to read vendor-data information to verify its accuracy. [chars] is the interface in which the module is installed.

Recommended Action    Remove and re-insert the GBIC module. If it continues to fail after re-insertion, it might be defective.

Error Message    GBIC-4-NOREAD_VNAME: Unable to read vendor name for GBIC interface 
[chars].

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to read the GBIC vendor name. [chars] is the interface in which the module is installed.

Recommended Action    Remove and re-insert the GBIC module. If it continues to fail after re-insertion, it might be defective.

Error Message    GBIC-4-NOREAD_VSDATA: Unable to read vendor-specific data for GBIC 
interface [chars].

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to read the identifying vendor-specific information to verify its authenticity. [chars] is the interface in which the module is installed.

Recommended Action    Remove and re-insert the GBIC module. If it continues to fail after re-insertion, it might be defective.

Error Message    GBIC-4-NOREAD_VSERNUM: Unable to read serial number for GBIC interface 
[chars].

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to read the serial number of the GBIC module. [chars] is the interface in which the module is installed.

Recommended Action    Remove and re-insert the GBIC module. If it continues to fail after re-insertion, it might be defective.

Error Message    GBIC-4-UNRECOGNIZED_EXTTYPE: GBIC interface [chars] has unrecognized 
extended type.

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system does not recognize its reported extended type code. [chars] is the interface in which the module is installed.

Recommended Action    Check the list of supported GBIC modules for this version of the system software. An upgrade might be required for newer GBIC modules. Even if the module is unrecognized, it might still operate properly, but perhaps with limited functionality.

Error Message    GBIC-4-XCVR_INTERR: Internal error occurred in setup for GBIC 
interface [chars].

Explanation    This message means that the system could not allocate resources or had some other problem during the setup for the specified GBIC interface. [chars] is the interface in which the GBIC module is installed.

Recommended Action    Reload the switch by using the reload privileged EXEC command. If the problem persists, call your Cisco technical support representative.

Error Message    GBIC-6-SERDES_MODULE_UNKNOWN: Unrecognizable GBIC found in [chars] 
(module mask [hex]).

Explanation    This message means that the GBIC module presented data to the system that did not correctly identify the type of the GBIC module. The switch will treat it as a generic GBIC module. [chars] is the name of the interface in which the unknown module is installed, and [hex] is the module type value returned by the module.

Recommended Action    If the GBIC module fails to become operational, carefully remove and re-insert it in the slot. If it continues to fail after re-insertion, it might be defective or incompatible with the switch.

Error Message    GBIC-6-SERDES_SERIAL_INV_DATA: Unrecognizable GBIC found in [chars] 
(serial data [hex]).

Explanation    This message means that the GBIC module presented data to the system that did not correctly identify the type of the GBIC module. The switch will treat it as a generic GBIC module. [chars] is the name of the interface where the unrecognizable module is found, and [hex] is the data value returned by the module.

Recommended Action    If the GBIC module fails to become operational, carefully remove and re-insert it in the slot. If it continues to fail after re-insertion, it might be defective or incompatible with the switch.

GBIC_SECURITY Messages

This section contains the Cisco GBIC module security messages. The GBIC modules have a serial EEPROM that contains the serial number, security code, and cyclic redundancy check (CRC). When the GBIC module is inserted into the switch, the software reads the EEPROM to recompute the security code and CRC. The software generates an error message if the CRC is invalid or if the recomputed security code does not match the one stored in the EEPROM.

Error Message    GBIC_SECURITY-4-DUPLICATE_SN: GBIC interface [chars] has the same 
serial number as another GBIC interface.

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but its serial number matches that of another interface on the system. [chars] is the interface in which the module is installed.

Recommended Action    Cisco GBIC modules are assigned unique serial numbers. Verify that the module was obtained from Cisco or a supported vendor.

Error Message    GBIC_SECURITY-4-GBIC_INTERR: Internal error occurred in setup for GBIC 
interface [chars].

Explanation    This message means that the system could not allocate resources or had some other problem during the setup for the specified GBIC interface. [chars] is the interface in which the GBIC module is installed.

Recommended Action    Reload the switch by using the reload privileged EXEC command. If the problem persists, call your Cisco technical support representative.

Error Message    GBIC_SECURITY-4-ID_MISMATCH: Identification check failed for GBIC 
interface [chars].

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to verify its identity. [chars] is the interface in which the module is installed.

Recommended Action    Check the list of supported GBIC modules for this version of the system software. An upgrade might be required for newer modules. Otherwise, verify that the module was obtained from Cisco or a supported vendor.

Error Message    GBIC_SECURITY-4-UNRECOGNIZED_VENDOR: GBIC interface [chars] 
manufactured by an unrecognized vendor.

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but the system was unable to match its manufacturer with one of the known list of Cisco GBIC vendors. [chars] is the interface in which the module is installed.

Recommended Action    Check the list of supported GBIC modules for this version of the system software. An upgrade might be required for newer modules.

Error Message    GBIC_SECURITY-4-VN_DATA_CRC_ERROR: GBIC interface [chars] has bad crc.

Explanation    This message means that the GBIC module was identified as a Cisco GBIC module, but it does not have a valid CRC in the EEPROM data. [chars] is the interface in which the module is installed.

Recommended Action    Check the list of supported GBIC modules for this version of the system software. An upgrade might be required for newer modules. Even if unrecognized, the module might still operate properly, perhaps with limited functionality.

GIGASTACK Messages

This section contains the GigaStack GBIC module messages.

Error Message    GIGASTACK-1-NO_LOOP_DETECT: The link neighbor of link [dec] of 
GigaStack GBIC in [chars] did not respond to the loop detection request. If loop 
topology is deployed, make sure all switches in the stack are running the latest 
software.

Explanation    This message means that no acknowledgement for the loop-detection request is received from one of the links on a GigaStack GBIC module. Either the neighboring switch does not support the GigaStack GBIC loop-breaking algorithm, or the link between the two GigaStack GBIC modules is broken. Under this condition, a GigaStack loop topology is not automatically detected, and the connectivity between switches in the stack can be lost. [dec] is the link number, and [chars] is the slot number.

Recommended Action    If a loop topology is used with the GigaStack GBIC module, ensure that the latest software is running on all switches in the stack. Check the GigaStack GBIC modules involved to ensure that they are functioning.

Error Message    GIGASTACK-3-INIT_FAILURE: GigaStack GBIC in [chars] initialization 
failed.

Explanation    This message means that the GigaStack GBIC module failed power-on self-test (POST). [chars] is the interface name.

Recommended Action    Remove the GigaStack GBIC module, and re-insert it into the GBIC module slot.

Error Message    GIGASTACK-6-LOOP_BROKEN: Link loss is detected in the GigaStack loop. 
Link 2 of the GigaStack GBIC in [chars] is re-enabled.

Explanation    This message means that the loop formed by GigaStack GBIC modules is broken because of a link loss. Link 2 of the master loop breaker is re-enabled to replace the broken link. [chars] is the interface name.

Recommended Action    No action is required.

Error Message    GIGASTACK-6-LOOP_DETECTED: GigaStack GBIC in [chars] is selected as 
Master Loop Breaker. Link 2 of the GigaStack GBIC is disabled to break the loop.

Explanation    This message means that a loop is detected in the stack, and this GigaStack GBIC module is selected as the master loop breaker. Link 2 of this GigaStack GBIC module is disabled to break the loop. [chars] is the interface name.

Recommended Action    No action is required.

ILPOWER Messages

This section contains the inline power error messages for the Catalyst 3550-24PWR switch.

Error Message    ILPOWER-3-ILPOWER_INTERNAL_IF_ERROR:Inline Power internal error. 
Interface cannot obtain asic-cnfg information.

Explanation    This message means that the inline power feature code failed for unknown reasons. A software error has probably occurred.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ILPOWER-5-ILPOWER_POWER_DENY:Interface [chars]:inline power denied

Explanation    This message means that the inline power request was denied because the switch does not have enough power left to support the request. [chars] is the interface number.

Recommended Action    No action is required.

Error Message    ILPOWER-3-CONTROLLER_ERR:Controller error, Controller number [chars]: 
accessing failed

Explanation    This message means that an error reported or caused by the inline power controller was detected. [chars] is the controller number.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ILPOWER-3-CONTROLLER_ERR:Controller error, Controller number 
[chars]:Reset failed

Explanation    This message means that an error reported or caused by the inline power controller was detected. [chars] is the controller number.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ILPOWER-3-CONTROLLER_IF_ERR:Controller interface error, S2W 
bus:Initialization failed.

Explanation    This message means that an interface error was detected between the inline power controller and the system.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    ILPOWER-3-CONTROLLER_PORT_ERR:Controller port error, Interface 
Fa0/7:Power given, but link is not up.

Explanation    This message means that a port error reported by the inline power controller was detected.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

L2TM Messages

This section contains the Layer 2 forwarding manager messages. This software module controls the part of the hardware that performs MAC address-based forwarding and learning. A ternary content addressable memory (TCAM) device implements the forwarding table.

Error Message    L2TM-3-ACCESS_ERR: TCAM access failed while [chars].

Explanation    This message means that a failure occurred while reading from or writing to the TCAM. [chars] describes the part of the TCAM and the operation that failed.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    L2TM-7-INTERNAL_ERR: Internal error:[chars].

Explanation    This message means that an internal error occurred. [chars] describes the internal operation that failed.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

L3TCAM Messages

This section contains the Layer 3 unicast routing manager messages. This software module controls the part of the hardware that performs unicast routing. A ternary content addressable memory (TCAM) device implements the routing table.

Error Message    L3TCAM-3-SIZE_CONFLICT: [chars] requires enabling extended routing.

Explanation    This message means that size of the Layer 3 unicast TCAM entry is not sufficient to implement a feature. [chars] is the feature name (either Web Cache Communication Protocol [WCCP] or multiple VPN routing/forwarding [multi-VRF]) that requires the 144-bit TCAM size.

Recommended Action    Modify the Switch Database Management (SDM) template to enable the switch to support the 144-bit Layer 3 TCAM. Use the sdm prefer extended-match, sdm prefer access extended-match, or sdm prefer routing extended-match global configuration command, and then reload the switch by using the reload privileged EXEC command.

Error Message    L3TCAM-3-TOO_MANY_VRF: Exceed the maximum number of VRF allowed.

Explanation    This message means that the number of virtual private networks (VPNs) exceeds the number allowed by the VPN routing/forwarding table on this hardware platform.

Recommended Action    Reconfigure your switch to limit the number of VRFs. Do not define (name) more than seven VRFs with the ip vrf vrf-name global configuration command.

NETWORK_PORT_SATELLITE Messages

The section contains the network port satellite messages. A network port satellite is a Cisco application-specific integrated circuit (ASIC) within the switch that provides Layer 2 and Layer 3 functionality and the interface between a Gigabit link or multiple 10/100 Ethernet links and the switch.

Error Message    NETWORK_PORT_SATELLITE-3-PHY_LOCKUP: Repeated phy lockup seen on 
[chars]. Interface will be shut down. 

Explanation    This message means that PHY lockup was detected too many times in a row. The interface is shut down to avoid continuous link flapping.

Recommended Action    To re-enable the interface use the shutdown interface configuration command, followed by the no shutdown interface configuration command.

Error Message    NETWORK_PORT_SATELLITE-6-MAC_LOCKUP: Transmit lock up is detected in 
[chars]. This port is administratively down.

Explanation    This message means that when the PHY is powered on and off, the MAC cycles from 1000 to 100 Mbps, and the port might lock up and stop sending packets. The PHY refers to the physical layer device on the switch, which sends and receives optical signals and provides framing and line integrity. [chars] is the interface name.

Recommended Action    Shut down the port by using the shutdown interface configuration command, and bring it back up by using the no shutdown interface configuration command.

PLATFORM_CAT3550 Messages

This section contains the Catalyst 3550 low-level platform message. This message appears when the switch attempts to display the failure message from the previous failure.

Error Message    PLATFORM_CAT3550-1-CRASHED: [chars].

Explanation    This message means that the system is attempting to display the failure message from the previous failure. [chars] is the failure message.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

POLICY-BASED ROUTING Messages

This section contains the policy-based routing (PBR) messages.

Error Message    PBR-2-NO_RMAP: Cannot create PBR data structures for route-map [chars] 

Explanation    This message means that the PBR manager could not allocate the data structures needed to describe a route map being used for policy routing. This was probably caused by lack of available memory. [chars] is a value that is applied by using the route-map interface configuration command.

Recommended Action    Use a less-complicated configuration that requires less memory.

Error Message    PBR-3-NO_LABEL: Cannot allocate label for route-map [chars] 

Explanation    This message means that the PBR manager could not allocate a label for this route map. This means that the hardware cannot be programmed to implement policy routing. There is a limit of 247 labels for policy routing. [chars] is a value that is applied by using applied the route-map interface configuration command.

Recommended Action    Use a less complicated configuration that allows label sharing. If possible, use the same route maps on multiple interfaces.

Error Message    PBR-3-MERGE_FAIL: [chars] ACL merge error [dec] on route-map [chars] 

Explanation    This message means that the PBR manager could not complete the merge of the configured route map into a form suitable for loading into the hardware. The most likely cause is specifying an access control list (ACL) that is too large or too complex for the system to handle. The first [chars] is the module or feature name, and the second [chars] is a value that is applied by using the route-map interface configuration command. [dec] is an internal error code.

Recommended Action    Specify a smaller and less-complicated configuration.

Error Message    PBR-3-UNSUPPORTED_RMAP: Route-map [chars] not supported for 
Policy-Based Routing 

Explanation    This message means that the route map attached to an interface for policy routing contains an action that is not supported on this platform. This is a hardware limitation. [chars] is a value that is applied by using the route-map interface configuration command.

Recommended Action    Reconfigure the route map. Use only permit entries and set ip next-hop action in the route map.

Error Message    PBR-4-CPU_SUPPORTED_ACTION: Set action in sequence [dec] of route-map 
[chars] supported by forwarding to CPU. 

Explanation    This message means that the route map attached to an interface for policy routing contains an action that is not supported in hardware because it contains set interface, set ip default next-hop, set default interface or set ip df actions. The packets must be forwarded by the CPU. [dec] and [chars] are values that are applied by using the route-map interface configuration command.

Recommended Action    Reconfigure the route map. If possible, use only set ip next-hop in the route map.

Error Message    PBR-3-INSTALL_FAIL: Policy route-map [chars] not installed in hardware 

Explanation    This message means that the PBR manager was unable to install the complete route map in the hardware, so this will have to be applied in software. The packets must be forwarded by the CPU. [chars] is a value that is applied by using the route-map interface configuration command.

Recommended Action    Reconfigure the route map to use a simpler configuration. If possible, use the same route map on multiple interfaces.

Error Message    PBR-4-RETRY_INSTALL: Route-map [chars] installed in hardware upon 
retry 

Explanation    This message means that the PBR manager was able to fit the complete configuration into the hardware. One or more route maps had previously not been loaded because of lack of space. [chars] is a value that is applied by using the route-map interface configuration command.

Recommended Action    No action is required.

PM Messages

This section contains the port manager messages. The port manager is a state machine that controls all the logical and physical interfaces. All features, such as VLANs, UDLD, and so forth, work with the port manager to provide switch functions.

Error Message    PM-2-NOMEM: Not enough memory available for [chars].

Explanation    This message means that the port manager subsystem could not obtain the memory it needed to initialize the specified operation. [chars] is the port manager operation.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    PM-2-VLAN_ADD: Failed to add VLAN [dec] - [chars].

Explanation    This message means that the software failed to add the VLAN to the VLAN Trunking Protocol (VTP) database. [dec] is the VLAN ID, and [chars] specifies the reason for the failure.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    PM-4-BAD_APP_ID: An invalid application id [dec] was detected.

Explanation    This message means that the port manager detected an invalid request. [dec] is the application ID.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    PM-4-BAD_APP_REQ: An invalid [chars] request by the '[chars]' 
application was detected.

Explanation    This message means that the port manager detected an invalid request. The first [chars] is the invalid request, and the second [chars] is the application making the request.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message    PM-4-BAD_CARD_COOKIE: An invalid card cookie was detected.

Explanation    This message means that the port manager detected an invalid request.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Enter the show tech-support privileged EXEC command to gather data that might provide information about the error. If you cannot determine the nature of the error from the error message or from the show tech-support command display, call your Cisco