Table Of Contents
Supervisor Engine 32 Memory Installation Note
Statement 1071—Warning Definition
Installing the DRAM Memory Kit
Removing the Supervisor Engine 32 from the Chassis
Removing and Installing the DRAM DIMMs
Installing the Supervisor Engine 32
Attaching Your ESD Grounding Strap
Statement 1030—Equipment Installation
Statement 1029—Blank Faceplates and Cover Panels
Statement 1034—Backplane Voltage
Statement 94—Wrist Strap Warning
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Supervisor Engine 32 Memory Installation Note
Product Numbers: MEM-XCEF720-512M=, MEM-XCEF720-1GB=
This publication describes how to replace the dynamic random-access memory (DRAM) dual inline memory module (DIMM) on the Supervisor Engine 32.
Note
Any Supervisor Engine 32 that was shipped after May 2006 has 512 MB of DRAM as the default memory configuration.
Contents
This publication consists of these sections:
•
Installing the DRAM Memory Kit
•
Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Note
For translations of the warnings in this publication, see the "Translated Safety Warnings" section.
Safety Overview
Safety warnings appear throughout this publication in procedures that may harm you if performed incorrectly. A warning symbol precedes each warning statement.
Statement 1071—Warning Definition
Installing the DRAM Memory Kit
This section is divided into the following topics:
•
Removing the Supervisor Engine 32 from the Chassis
•
Removing and Installing the DRAM DIMMs
•
Installing the Supervisor Engine 32
Warning
Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Required Tools
The following tools are required to perform the memory kit installation:
•
Antistatic mat or foam pad to support and protect the removed supervisor engine
•
3/16-inch flat-blade screwdriver for the captive installation screws on the supervisor engine
•
Your own ESD-prevention equipment or the disposable grounding wrist strap included with all upgrade kits, field-replaceable units (FRUs), and spares
CautionAlways use an ESD wrist strap when handling modules or coming into contact with internal components.
Warning
Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029
Warning
Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. Statement 1034
Removing the Supervisor Engine 32 from the Chassis
To install the DRAM memory kit, you must first remove the Supervisor Engine 32 from the chassis.
The Supervisor Engine 32 is a required system component. If only one Supervisor Engine 32 is present, removing it while the system is operating causes the system to halt. When two Supervisor Engine 32s are installed, hot swapping allows you to remove and replace one of the supervisor engines without turning off the system power.
Warning
During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94
To remove the Supervisor Engine 32, follow these steps:
Step 1
Attach an ESD grounding strap to your wrist and to ground. (If you are unsure about the correct way to attach an ESD grounding strap, refer to the "Attaching Your ESD Grounding Strap" section for instructions.)
Step 2
If there is only one SDisconnect any interface cables attached to the supervisor engine.
Step 3
Verify that the captive installation screws on all of the modules in the chassis are tight. This step ensures that the space created by the removed supervisor engine is maintained.
Note
If the captive installation screws are loose, the EMI gaskets on the installed modules will push the modules toward the open slot, reducing the opening size and making it difficult to reinstall the supervisor engine.
Step 4
Loosen the two captive screws on the supervisor engine that is to be removed.
Step 5
Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the following two sets of steps:
Horizontal slots
a.
Place your thumbs on the left and right ejector levers, and simultaneously rotate the levers outward to unseat the supervisor engine from the backplane connector. (See Figure 1.)
b.
Grasp the front edge of the supervisor engine, and slide the supervisor engine partially out of the slot. Place your other hand under the supervisor engine to support the weight of the module. Do not touch the module circuitry. (See Figure 2.)
Vertical slots
a.
Place your thumbs on the ejector levers located at the top and bottom of the supervisor engine, and simultaneously rotate the levers outward to unseat the supervisor engine from the backplane connector.
b.
Grasp the edges of the supervisor engine, and slide the supervisor engine straight out of the slot. Do not touch the module circuitry.
Step 6
Immediately place the supervisor engine on an antistatic mat or antistatic foam.
Figure 1 Opening the Ejector Levers (Horizontal Chassis Shown)
Figure 2 Removing the Supervisor Engine from the Chassis (Horizontal Chassis Shown)
Removing and Installing the DRAM DIMMs
This section covers the removal of the DRAM DIMM and the installation of the new DRAM DIMM.
To install the DRAM DIMM kit, perform these steps:
Step 1
Attach an ESD grounding strap to your wrist and to ground. (If you are unsure about the correct way to attach an ESD grounding strap, refer to the "Attaching Your ESD Grounding Strap" section for instructions.)
Step 2
Locate the DRAM DIMM on the supervisor engine. (See Figure 3.)
Figure 3 DRAM DIMM Location on the Supervisor Engine 32
Step 3
Release the old DRAM DIMM from its socket by simultaneously pulling the two locking spring tabs on the socket sides outward and pivoting the DRAM DIMM free of the tabs. Be careful not to bend the locking spring tabs too far, you can break the tabs on the DIMM socket. (See Figure 4.)
Figure 4 Releasing the Spring Clips
Step 4
Holding the DIMM by its edges, (see Figure 5), gently rock and lift it to disconnect it from the DIMM socket. Immediately place the DRAM DIMM on an antistatic mat or in an antistatic bag.
Figure 5 Handling a DIMM
Step 5
Remove the replacement DRAM DIMM from the antistatic package.
Step 6
Holding the DIMM between your thumbs and forefingers, with the connector edge (the metal fingers) down, carefully slide the DIMM into the socket. Make sure that you fully insert the connector edge of the DIMM into the socket connector.
Note
A notch (key) is located on the left connector edge of the DIMM. This notch key ensures that the DIMM is correctly oriented in the socket.
CautionWhen inserting the DIMM, use firm but not excessive pressure. If you damage a socket, you will have to return the supervisor engine to Cisco for repair.
Step 7
Press down on the edges of the DIMM until the DIMM clicks into place (see Figure 6).
Figure 6 Installing the DIMM in the Socket
Installing the Supervisor Engine 32
Warning
During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94
To reinstall the Supervisor Engine 32 in the chassis, follow these steps:
Step 1
Attach an ESD grounding strap to your wrist and to ground. (If you are unsure about the correct way to attach an ESD grounding strap, refer to the "Attaching Your ESD Grounding Strap" section for instructions.)
Step 2
Verify that the captive installation screws are tightened on all supervisor engines installed in the chassis. This action assures that the EMI gaskets on all supervisor engines are fully compressed in order to maximize the opening space for the removed supervisor engine.
Note
If the captive installation screws are loose, the EMI gaskets on the installed modules will push adjacent modules toward the open slot, reducing the opening size and making it difficult to install the removed supervisor engine.
Step 3
Fully open both ejector levers on the supervisor engine being installed.
Step 4
Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the following two sets of steps:
Horizontal slots
a.
Position the supervisor engine in the slot. (See Figure 7.) Make sure that you align the sides of the module carrier with the slot guides on each side of the slot.
b.
Carefully slide the supervisor engine into the slot until the EMI gasket along the top edge of the module makes contact with the module in the slot above it and both ejector levers have closed to approximately 45 degrees with respect to the module faceplate. (See Figure 8.)
c.
Using the thumb and forefinger of each hand, grasp the two ejector levers and press down to create a small 0.040 inch (1 mm) gap between the supervisor engine's EMI gasket and the module above it. (See Figure 8.)
Note
Do not press down too forcefully on the levers because they will bend and be damaged.
d.
While pressing down, simultaneously close the left and right ejector levers to fully seat the supervisor engine in the backplane connector. The ejector levers are fully closed when they are flush with the module faceplate. (See Figure 8.)
Note
Failure to fully seat the module in the backplane connector can result in error messages.
e.
Tighten the two captive installation screws on the supervisor engine.
Note
Make sure that the ejector levers are fully closed before tightening the captive installation screws.
f.
If the chassis is powered down, power-up the chassis.
Verify that the STATUS LED is lit. Periodically check the STATUS LED. If the STATUS LED changes from orange to green, the supervisor engine has successfully completed the boot process and is now online. If the STATUS LED remains orange or turns red, the supervisor engine has not successfully completed the boot process and may have encountered an error.
Figure 7 Positioning the Module in a Horizontal Slot Chassis
Figure 8 Clearing the EMI Gasket in a Horizontal Slot Chassis
Vertical slots
a.
Position the supervisor engine in the slot. (See Figure 9.) Make sure that you align the sides of the module carrier with the slot guides on the top and bottom of the slot.
b.
Carefully slide the supervisor engine into the slot until the EMI gasket along the right edge of the module makes contact with the module in the slot adjacent to it and both ejector levers have closed to approximately 45 degrees with respect to the module faceplate. (See Figure 10.)
Figure 9 Positioning the Module in a Vertical Slot Chassis
Figure 10 Clearing the EMI Gasket in a Vertical Slot Chassis
c.
Using the thumb and forefinger of each hand, grasp the two ejector levers and exert a slight pressure to the left, deflecting it approximately 0.040 inches (1 mm) creating a small gap between the supervisor engine's EMI gasket and the module adjacent to it. (See Figure 10.)
Note
Do not exert too much pressure on the ejector levers because they will bend and be damaged.
d.
While pressing down on the ejector levers, simultaneously close the levers to fully seat the supervisor engine in the backplane connector. The ejector levers are fully closed when they are flush with the supervisor engine faceplate.
e.
Tighten the two captive installation screws on the supervisor engine.
Note
Make sure that the ejector levers are fully closed before tightening the captive installation screws.
f.
If the chassis is powered down, power-up the chassis.
g.
Verify that the STATUS LED is lit. Periodically check the STATUS LED. If the STATUS LED changes from orange to green, the supervisor engine has successfully completed the boot process and is now online. If the STATUS LED remains orange or turns red, the supervisor engine has not successfully completed the boot process and may have encountered an error.
Attaching Your ESD Grounding Strap
Electrostatic discharge (ESD) damage, which can occur when modules or other FRUs are improperly handled, results in intermittent or complete failures. Modules consist of printed circuit boards that are fixed in metal carriers. Electromagnetic interference (EMI) shielding and connectors are integral components of the carrier. Although the metal carrier helps to protect the board from ESD, always use an ESD grounding strap when handling modules.
Follow these guidelines for preventing ESD damage:
•
Always use an ESD wrist strap and ensure that it makes maximum contact with bare skin. ESD grounding straps are available with banana plugs, metal spring clips, or alligator clips. All Catalyst 6500 series chassis and Cisco 7600 series routers are equipped with a banana plug connector (identified by the ground symbol next to the connector) somewhere on the front panel. If you have an older chassis equipped with a plastic banana plug connector, we recommend that you use either the supplied ESD grounding wrist strap (with a metal clip) or an ESD grounding wrist strap equipped with an alligator clip. If you have a newer chassis that has a bare metal hole as the banana plug connector (also identified by the ground symbol next to the connector), we recommend that you use a personal ESD grounding strap equipped with a banana plug.
•
If you choose to use the disposable ESD wrist strap supplied with most FRUs or an ESD wrist strap equipped with an alligator clip, you must attach the system ground lug to the chassis in order to provide a proper grounding point for the ESD wrist strap.
Note
This system ground is also referred to as the network equipment building system (NEBS) ground.
•
If your chassis does not have the system ground attached, you must install the system ground lug. Refer to the your chassis installation documentation for the procedure.
Note
You do not need to attach a supplemental system ground wire to the system ground lug; the lug provides a direct path to the bare metal of the chassis
After you install the system ground lug, follow these steps to correctly attach the ESD wrist strap:
Step 1
Attach the ESD wrist strap to bare skin as follows:
a.
If you are using the ESD wrist strap supplied with the FRUs, open the wrist strap package and unwrap the ESD wrist strap. Place the black conductive loop over your wrist and tighten the strap so that it makes good contact with your bare skin.
b.
If you are using an ESD wrist strap equipped with an alligator clip, open the package and remove the ESD wrist strap. Locate the end of the wrist strap that attaches to your body and secure it to your bare skin.
Step 2
Grasp the spring or alligator clip on the ESD wrist strap and momentarily touch the clip to a bare metal spot (unpainted surface) on the rack. We recommend that you touch the clip to an unpainted rack rail so that any built-up static charge is then safely dissipated to the entire rack.
Step 3
Attach either the spring clip or the alligator clip to the ground lug screw as follows (See Figure 11):
a.
If you are using the ESD wrist strap that is supplied with the FRUs, squeeze the spring clip jaws open, position the spring clip to one side of the system ground lug screw head, and slide the spring clip over the lug screw head so that the spring clip jaws close behind the lug screw head.
Note
The spring clip jaws do not open wide enough to fit directly over the head of the lug screw or the lug barrel.
b.
If you are using an ESD wrist strap that is equipped with an alligator clip, attach the alligator clip directly over the head of the system ground lug screw or to the system ground lug barrel.
Figure 11 Attaching the ESD Wrist Strap Clip to the System Ground Lug Screw
In addition, follow these guidelines when handling modules:
•
Handle carriers by available handles or edges only; avoid touching the printed circuit boards or connectors.
•
Place a removed component board-side-up on an antistatic surface or in a static shielding container. If you plan to return the component to the factory, immediately place it in a static shielding container.
•
Never attempt to remove the printed circuit board from the metal carrier.
CautionFor safety, periodically check the resistance value of the antistatic strap. The measurement should be between 1 and 10 megohm (Mohm).
Translated Safety Warnings
This section repeats in multiple languages the basic warnings that appear in this publication.
Statement 1030—Equipment Installation
Statement 1029—Blank Faceplates and Cover Panels
Statement 1034—Backplane Voltage
Statement 94—Wrist Strap Warning
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
For Emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
For Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•
Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•
Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•
Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•
World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the Catalyst 6500 Series Switch Module Guide.
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