MGX 8850 (PXM1E/PXM45), MGX 8950, and MGX 8830 Software Configuration Guide, Release 4 - Viewing and Responding to Alarms [Cisco MGX 8800 Series Switches]

Table Of Contents

Viewing and Responding to Alarms

Viewing and Responding to Alarms Using Physical Switch Controls

Displaying Alarm Reports in the CLI

Displaying Node Alarms

Displaying Clock Alarms

Displaying Switching Alarms

Displaying Environment Alarms

Displaying Card Alarms

Displaying Line Alarms on CBSM Cards

Displaying Log File Information

Displaying IMA Alarms

Viewing and Responding to Alarms

Cisco MGX switches display alarm information about the switch cards and store this information inside the switch. This chapter describes how to interpret the alarm LEDs on the switch and how to obtain alarm reports through the CLI.

Viewing and Responding to Alarms Using Physical Switch Controls

All cards have LEDs for viewing alarm status and switches for responding to alarms. The "Illustrated Card List" chapter in the Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide describes the LEDs for all cards that can be installed in the Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 switches.

Note Although there are LEDs for critical, major, and minor alarms on the PXM45 and PXM1E cards, only one of these LEDs is set to "on" when multiple alarms are active. The switch always displays the status of the most severe alarm. Critical alarms are the most severe, and minor alarms are the least severe. If there were 2 major alarms and 10 minor alarms, the switch would set the major alarm LED to on.

Displaying Alarm Reports in the CLI

You can use a CLI session to view the status of node alarms. Alarms are reported in the following categories:

•Node alarms

•Clock alarms

•Switching alarms (On Cisco MGX 8850 (PXM45) and Cisco MGX 8950 switches only)

•Environment alarms

•Card alarms

The sections that follow describe how to display the different types of alarm reports.

Note The procedures in the following sections can be completed by users at all access levels.

Displaying Node Alarms

A node alarm report displays a summary report of all alarms on the node. To display node alarms, enter the following command:
mgx8830a.2.PXM.a> dspndalms
The following example shows the node alarm report display.
mgx8850a.2.PXM.a> dspndalms
Node Alarm Summary
Alarm Type                     Critical        Major          Minor
----------                     --------       -------        -------
Clock Alarms                         0             0              2
Switching Alarms                     0             0              0
Environment Alarms                   0             0              0
Card Alarms                          0             0              0
Typically, you would start investigating alarms by displaying the node alarms. Once you have identified the area that is producing the alarms, you would enter additional commands to display detailed information on those alarms. The following sections describe how to display these detailed reports.

Displaying Clock Alarms

switches monitor the quality of the clock sources. If the timing for a clock source strays beyond the tolerance thresholds, an alarm is reported. To view the clock alarms, enter the following command:
mgx8850a.2.PXM.a> dspclkalms
The following is an example clock alarm report:
mgx8850a.2.PXM.a> dspclkalms
mgx8850a                          System Rev: 03.00   May. 06, 2002 22:47:36 GMT
MGX8830                                              Node Alarm: MINOR
Clock Manager Alarm Summary
----------------------------
NETWORK CLOCK ALARM : STANDBY LOST PRIMARY REFERENCE : MINOR
NETWORK CLOCK ALARM : STANDBY LOST SECONDARY REFERENCE : MINOR
Critical       Major          Minor          
000            000            002            
Displaying Switching Alarms

Switching alarms identify problems with the switching components within the switch. Cisco MGX 8850 (PXM45) and Cisco MGX 8950 support several commands that allow you to display switching alarms.

Note PXM1E do not support switching alarms. Therefore, the commands in this section do not apply to Cisco MGX 8850 (PXM1E) and Cisco MGX 8830 switches.

To display a report of all switching alarms, enter the following command:
pop20two.7.PXM.a > dspswalms
The following example is a sample report showing no switching alarms.
pop20two.7.PXM.a > dspswalms
Node Switching Alarm Summary
Card Crossbar            Critical  0   Major  0   Minor  0
Crossbar Fabric          Critical  0   Major  0   Minor  0
Humvee Alarm             Critical  0   Major  0   Minor  0
To display additional information on switch alarms, enter the following commands:

•dspswalm <slot>

•dspxbaralms

•dspxbarerrcnt

To display a report for xbar alarms, enter the following command:
M8850_NY.7.PXM.a > dspxbaralm
The following display is an example xbar alarm report.
M8850_NY.7.PXM.a > dspxbaralm
M8850_NY                         System Rev: 02.01   Sep. 18, 2001 07:12:43 PST
MGX8850                                              Node Alarm: NONE
     Slot   Plane         Severity
     ----   -----         --------
        7       0             None
        7       1             None
        7       2             None
        8       0             None
        8       1             None
        8       2             None
When the switch reports xbar alarms, you can use the troubleshooting commands in Table 15-1 to collect more information.
Table 15-1 Crossbar Alarm Troubleshooting Commands
Command

Purpose
dspxbar <slot> <plane>
Displays the following general information about the configuration of a switch plane (or switching fabric or crossbar):

•Number of the slot where the crossbar ASIC resides (7 or 8 for a Cisco MGX 8850 (PXM1E) node, 9, 10, 25, or 26 for a Cisco MGX 8950 node).

•Selected switch plane or ASIC number. The range is 0 to 3. If you do not specify a plane with this command, the default value of 0 is used.

•Revision number of the ASIC.

•Status of the ASIC.The status is either failed or OK. If the status is failed, the other ASICs must carry the switching load, and the throughput of the switch falls below the maximum. In this case, Cisco Systems recommends you replace the card. The cell grant mode is always "Multicast Preferred."

•The "Resent Sframe Tic" is the rising edge of the clock. "Sframe" refers to a switch frame.
dspxbaralm

Shows whether a crossbar alarm is minor, major, or critical. The display shows status on both the active and standby PXM45.
dspxbarerrcnt
Displays the following types of slot-link errors:

•Loss of synchronization between the ASIC and the queuing circuitry on the service module. The synchronization in this case applies to the timing of the internal switching frames (Sframes). Loss of synchronization is a very serious error.

•Receiver code violations (Rx Cv column in the display).

•Receiver disparity errors (Rx Disp column in the display). A disparity error is a summary of five ASIC-specific alarms.

•Transmitter parity errors.

•CRC failures for the header or the payload of the 60-byte Sframe.

•Failures to remap between slots as needed or excessive remapping between slots (Slot Remap and Slot Recur columns in the display).

•Parity errors in back-pressure messages.
dspxbarerrthresh
Displays the thresholds for crossbar errors. The following items that make up a threshold are as follows:

•Duration of the errored state

•Number of errors during that time period

•Upper and lower error counts within a particular alarm severity (minor, major, and critical)

Thresholds are displayed for the following errors:

•Loss of synchronization (LossOfSync)

•Transceiver error (TranscieverErr)

•DisparityErr—an accumulation of five ASIC-level errors

•ParityErr—a parity error in the switch frame as a whole

•HeaderCRCErr—a CRC error for the switch frame header

•PayloadCRCErr—a CRC error for the switch frame payload

•RemapTwiceErr

•RemapRecurrErr

•Backpressure parity error (B.P.ParityErr)—a parity error in the signaling for backpressure
dspxbarmgmt
Displays details about the load sharing configuration for the node.
dspxbarstatus
Displays status of each slot for a crossbar.
For more information on these commands, refer to the Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Command Reference.

Displaying Environment Alarms

An environmental alarm report displays the alarm status and operating statistics for the switch power supplies and cooling fans. To display the environmental alarm report, enter the dspenvalms command as shown in the following example:
mgx8830a.2.PXM.a > dspenvalms
Type <CR> to continue, Q<CR> to stop: 
mgx8830a                         System Rev: 03.00   May 06, 2002 23:40:57 GMT
MGX8830                                              Node Alarm: MINOR
ENVIRONMENTAL ALARM STATE INFO   ^Notification Disabled     
   Alarm Type      Unit   Threshold      DataType   Value       State
 ----------------  ---- --------------   -------- ---------- -------------
 Top Fan Tray       6    >= 2000          RPM       3654     Normal
 Top Fan Tray       7    >= 2000          RPM       3576     Normal
 Top Fan Tray       8    >= 2000          RPM       3468     Normal
 Top Fan Tray       9    >= 2000          RPM       3492     Normal
 Bottom Fan Tray    1    >= 2000          RPM       0        Missing
 Bottom Fan Tray    2    >= 2000          RPM       0        Missing
 Bottom Fan Tray    3    >= 2000          RPM       0        Missing
 Bottom Fan Tray    4    >= 2000          RPM       0        Missing
 Bottom Fan Tray    5    >= 2000          RPM       0        Missing
 Bottom Fan Tray    6    >= 2000          RPM       0        Missing
 Bottom Fan Tray    7    >= 2000          RPM       0        Missing
 Bottom Fan Tray    8    >= 2000          RPM       0        Missing
 Bottom Fan Tray    9    >= 2000          RPM       0        Missing
 +5V Input             4.850^ to 5.150^   VoltsDC   5.036    Informational
 +3.3V Input           3.200^ to 3.400^   VoltsDC   3.298    Informational
Type <CR> to continue, Q<CR> to stop: 
MGX8830                                              Node Alarm: MINOR
ENVIRONMENTAL ALARM STATE INFO   ^Notification Disabled     
   Alarm Type      Unit   Threshold      DataType   Value       State
 ----------------  ---- --------------   -------- ---------- -------------
 Fan Tray           6    >= 2000          RPM       2766     Normal
 Fan Tray           7    >= 2000          RPM       2676     Normal
 Fan Tray           8    >= 2000          RPM       2610     Normal
 +5V Input             4.850^ to 5.150^   VoltsDC   4.997    Informational
 +3.3V Input           3.200^ to 3.400^   VoltsDC   3.259    Informational
 Calibration VDC        0x7e^ to 0x82^    Other     0x80     Informationall
Displaying Card Alarms

A card alarm report can display the alarm status of all the cards within the node or the alarm status of a single card. To display card alarms, enter the following command at the PXM45 or PXM1E switch prompt:
mgx8830a.2.PXM.a> dspcdalms [slot]
Replace [slot] with the number of the card for which you want to display alarms. If you omit the slot number, the switch displays the alarms for all cards in the node as shown in the following example:
mgx8830a.2.PXM.a> dspcdalms
Card Alarm Summary
Slot  Critical   Major     Minor   ||  Slot  Critical   Major     Minor 
----  --------  -------   -------  ||  ----  --------  -------   -------
 1          0        0         0   ||   8          0        0         0   
 2          0        0         0   ||   9          0        0         0   
 3          0        0         0   ||  10          0        0         0   
 4          0        0         0   ||  11          0        0         0   
 5          0        0         0   ||  12          0        0         0   
 6          0        0         0   ||  13          0        0         0   
 7          0        0         0   ||  14          0        0         0   
Use dspcdalms <slot> to see more detail.
The next example shows a card alarm report for a CESM card in slot 6:
mgx8830a.2.PXM.a> dspcdalms 6
Card Alarm Summary
Alarm Type                     Critical        Major          Minor
----------                     --------       -------        -------
Hardware Alarm                       0             0              0
Card State Alarm                     0             0              0
Disk Alarm                           0             0              0
SRM Alarm                            0             0              0
Line Alarm                           1             0              0
Port Alarm                           0             0              0
LMI Alarm                            0             0              0
Channel Alarm                        0             0              0
Table 15-2 lists commands that you can enter to display additional information about alarms that appear in the dspcdalms report.

Table 15-2 Card Alarm Information Commands

Alarm Type

Commands

Card state

dspcd <slot>

Channel or Connection

dspconalarms
dspcons
dspcon

Feeder

dspfdrs
dspfdr

Line

dspalms
dsplns
dspln
dspapslns
dspapsln

Port

dspports
dsppnports

Displaying Line Alarms on CBSM Cards

The CBSMs generate line alarms when a loss of signal (LOS) alarm occurs.

Table 15-3 lists commands that you can enter to display information about line alarms on CBSMs.

Table 15-3 Line Alarm Information Commands

Alarm Type

Description

Syntax

dspalm

Display the active alarms associated with a specific line on the current CBSM card

On CESM, AUSM, FRSM-8T1, FRSM-8T1-C, FRSM-8E1, FRSM-8E1-C, VISM-PR:

dspalm -ds1 <LineNum>

On FRSM-HS2/B (MGX-12IN1-4S back card)

dspalm -x21 <line>

On FRSM-HS2/B (MGX-SCSI2-2HSSI/B back card)

dspalm -hssi <line>

On FRSM-2T3E3:

dspalm <-ds3|-e3> <LineNum>

On FRSM-2CT3:

dspalm <-ds1|-ds3> <LineNum>

dspalmcnf

Display the alarm configuration and thresholds for a specific line on the current card.

On CESM, AUSM, FRSM-8T1, FRSM-8T1-C, FRSM-8E1, FRSM-8E1-C, VISM-PR:

dspalmcnf -ds1 <LineNum>

On FRSM-HS2/B

dspalm -x21 <LineNum>

On FRSM-2T3E3:

dspalm <-ds3|-e3> <LineNum>

On FRSM-2CT3:

dspalm <-ds1|-ds3> <LineNum>

dspalmcnt

Display the alarm counters for a line on the current CBSM card. The alarm counters indicate how many times each type of active alarm has occurred since the counters were last reset.

On CESM, AUSM, FRSM-8T1, FRSM-8T1-C, FRSM-8E1, FRSM-8E1-C, and VISM-PR:

dspalmcnt -ds1 <LineNum>

On FRSM-2T3E3:

dspalm <-ds3|-e3> <LineNum>

On FRSM-2CT3:

dspalm <-ds1|-ds3> <LineNum>

Note This command is not valid on FRSM-HS2/B cards.

dspalms

Display a summary of the active line alarms on the current CBSM card.

On CESM, AUSM, FRSM-8T1, FRSM-8T1-C, FRSM-8E1, FRSM-8E1-C, and VISM-PR:

dspalms -ds1

On FRSM-HS2/B (MGX-12IN1-4S back card)

dspalm -x21

On FRSM-HS2/B (MGX-SCSI2-2HSSI/B back card)

dspalm -hssi

On FRSM-2T3E3:

dspalm <-ds3|-e3>

On FRSM-2CT3:

dspalm <-ds1|-ds3>

For detailed information about line alarms on specific CBSMs, you must refer to that CBSM card's software configuration guide. Use the information in Table 15-4 to locate the section and chapter in each software configuration guide that discusses line alarms.

Table 15-4 Line Alarm Information in CBSM Software Configuration Guide

CBSM

Software Configuration Guide

Section/Chapter

FRSM

Cisco Frame Relay Software Configuration Guide and Command Reference, Release 4

•"Managing Lines" section in Chapter 3, "FRSM card Management"

•Chapter 4, "FRSM Command Reference"

CESM

Cisco Circuit Emulation Software Configuration Guide and Command Reference, Release 4

•"Managing Lines" section in Chapter 3, "CESM card Management"

•Chapter 4, "CESM Command Reference"

AUSM

Cisco AUSM Software Configuration Guide and Command Reference for Cisco MGX 8850 (PXM1E) and Cisco MGX 8830, Release 3

•"Managing Lines" section in Chapter 3, "CESM card Management"

•Chapter 4, "AUSM Command Reference"

VISM

Cisco VISM Installation and Configuration Guide, Release 3

•Chapter 5, "CLI Commands"

•"VISM Alarms" section in Chapter 6, "Troubleshooting Tips"

Displaying Log File Information

Log files record switch events such as operator login and command entry. To view the contents of the current log, enter the following command at the PXM1E or PXM45 switch prompt:
mgx8830a.2.PXM.a> dsplog [-log <number>] [-mod moduleName] [-sev <number>] [-sl <slot>] 
[-task <taskName>] [-tge <MM/DD/YYYY-HH:MM:SS>] [-tle <MM/DD/YYYY-HH:MM:SS>]
To display a list of archived log files, enter the following command:
mgx8830a.2.PXM.a> dsplogs
The log files are stored in the C:/LOG directory.

Displaying IMA Alarms

Enter the dspimagrpalms command to display alarm state information for all IMA groups on the current PXM1E-16-T1E1 or AXSM-32-T1E1-E, as shown in the following example:
 Unknown.7.PXM.a > dspimagrpalms
Group  Number                 : 2.1
Alarm  State                  : StartUp Fe
Group  Number                 : 2.2
Alarm  State                  : Other Failure 
Enter the dspimagrpalm <bay.group> command to display alarm state information for a specific IMA group. Replace bay with the number 1 to specify the lower bay, or 2 to specify the lower bay. Replace group with the IMA group whose alarm status you want to view.

In the following example, the user displays alarm information for the IMA group 2 in the lower bay.
 Unknown.7.PXM.a > dspimagrpalm 2.2
Group  Number                 : 2.2
Alarm  State                  : Other Failure
Enter the dspimalnkalms command to display alarm state information for all IMA links on the current PXM1E-16-T1E1 or AXSM-32-T1E1-E, as shown in the following example.
 Unknown.7.PXM.a > dspimalnkalms
Link  Number           : 2.5
Alarm State            : Lif Fail
Enter the dspimalnkalm <bay.line> command to display alarm state information for a specific IMA link. Replace bay with the 2 to specify the lower bay. Replace line with number of the line whose alarm status you want to view.

Note On the PXM1E, the bay number is always 2.

In the following example, the user displays alarm information for the IMA group 5 in the lower bay.

Unknown.7.PXM.a > dspimalnkalm 2.5
Link  Number           : 2.5
Alarm State            : Lif Fail
Note The commands in this section apply to the AXSM-32-T1E1-E and the PXM1E-16-T1E1 only. For information on the commands used to display alarms on AUSM-8-T1E1/B cards, refer to the Cisco AUSM Software Configuration Guide and Command Reference for Cisco MGX 8850 (PXM1E) and Cisco MGX 8830, Release 3.