Table Of Contents
Field Change Notice 01 for
Cisco Digital Media EncodersLearning Whether Your Appliance Uses the New Chipset
Obtaining the CSCsh97505 Software Patch
Installing the CSCsh97505 Software Patch
Field Change Notice 01 for
Cisco Digital Media Encoders
Revised: May 17, 2007Background
Cisco learned recently that the motherboard manufacturer made changes to the NIC chipset for Cisco Digital Media Encoder 2000 (DME 2000) appliances without notifying Cisco. As a result of these changes, when the appliance operating system enumerates the NIC ports, it includes new port ID numbers from the new NIC chipset in addition to the expected port IDs from the original chipset.
If your appliance uses the new chipset and if you used the factory-default method when you first set up your DME 2000 appliance — so that the appliance automatically configured its TCP/IP settings for DHCP — you might be unaware that some port IDs are not valid. However, you will see an error message (for example, "Cannot set static TCP/IP setting") when you try to configure static IP addresses from the appliance front panel.
This field notice document tells you how to learn whether your DME 2000 appliance uses the new chipset and tells you how to obtain and install a software patch (CSCsh97505) that causes your appliance to enumerate its NIC ports correctly.
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Learning Whether Your Appliance Uses the New Chipset
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Learning Whether Your Appliance Uses the New Chipset
Complete this procedure to learn which NIC chipset your appliance motherboard uses.
Obtaining the CSCsh97505 Software Patch
Tip
To obtain the the CSCsh97505 software patch, do the following:
Step 1
Step 2
Installing the CSCsh97505 Software Patch
To install the CSCsh97505 software patch, do the following:
Step 1
Step 2
Your DME 2000 appliance detects and mounts the USB drive automatically and recognizes that its contents include the software installation package. After a message tells you that an update is available, you must follow the instructions on the appliance front panel quickly; you have only 10 seconds in which to complete the next step.
Step 3
buttons to select Yes, then press Enter (
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Tip
The installation package copies the files to their required locations. It takes approximately 10 minutes to copy the files.
Step 4
The factory restore process begins. After approximately 10 minutes, you can tell that the process has completed when you see that the LCD display on the appliance front panel has resumed its normal behavior.
Step 5
This document is to be used in conjunction with Cisco Digital Media Encoder 2000 Quick Start Guide.
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