Cisco Unity Bridge Installation Guide, Release 2.1 - Customizing the Cisco Unity Bridge Platform [Cisco Unity]

Table Of Contents

Customizing the Cisco Unity Bridge Platform

Installing Windows 2000 Server Service Pack 3

Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only)

Connecting the Bridge Server to the Network

Installing Internet Explorer 6 Service Pack 1

Removing the NNTP and SMTP Services

Changing Folder Settings in Windows Explorer

Assigning a Static IP Address or Reserving an Address in DHCP

Verifying the IP Address and the Network Connection

Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain

Customizing the Cisco Unity Bridge Platform

In this chapter, you do the following tasks in the order listed:

1. Extract files from the Service Packs CD that you downloaded from Cisco.com, and install Windows 2000 Server Service Pack 3. See the "Installing Windows 2000 Server Service Pack 3" section.

2. Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only)" section.

3. Connect the Bridge Server to the network. See the "Connecting the Bridge Server to the Network" section.

4. If the Bridge server was not purchased from Cisco: Install Internet Explorer version 6 and Service Pack 1. See the "Installing Internet Explorer 6 Service Pack 1" section.

5. Remove the NNTP and SMTP services. See the "Removing the NNTP and SMTP Services" section.

6. If the Bridge server was not purchased from Cisco: Change Windows Explorer settings so all files and folders are visible during troubleshooting. See the "Changing Folder Settings in Windows Explorer" section.

7. Assign a static IP address to the Bridge server, or reserve an address in DHCP. See the "Assigning a Static IP Address or Reserving an Address in DHCP" section.

8. Verify the IP address and the network connection. See the "Verifying the IP Address and the Network Connection" section.

9. Add the Bridge server to an existing domain or configure the Network identification full computer name (FQDN) on the Bridge server. See the "Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Cisco Unity Bridge correctly.

Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Cisco Unity Bridge documentation. Follow the documentation for a successful installation.

Installing Windows 2000 Server Service Pack 3

If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Windows 2000 Server Service Pack 3 is already installed.

If the Bridge server was not purchased from Cisco, do the two procedures in this section in the order listed. Note that in the first procedure you are extracting files for Windows 2000 Server Service Pack 3 and for Internet Explorer 6 Service Pack 1. The Cisco Unity Bridge Installation Guide alerts you when to install Internet Explorer 6 Service Pack 1 later in the installation.

To Extract Files from the Service Packs CD

Step 1 Browse to the location where you saved the file CiscoUnity4.0-ServicePacks-ENU-CD1.exe (in Task 3 of "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge").

Step 2 Double-click the file.

Step 3 In WinZip, specify a directory to which the files will be extracted.

Step 4 When you are done extracting the files, delete CiscoUnity4.0-ServicePacks-ENU-CD1.exe to free disk space.

To Install Windows 2000 Server Service Pack 3

Step 1 Disable virus-scanning software, if applicable.

Step 2 In the directory to which you extracted CiscoUnity4.0-ServicePacks-ENU-CD1.exe, browse to the Win2K_SP3\I386\Update directory, and double-click Update.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart the server.

Step 5 Re-enable virus-scanning software, if applicable.

Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only)

Do this section if one of the following conditions is true:

•The Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server.

•The Bridge server was not purchased from Cisco and you installed Windows 2000 Server by using the manufacturer's guided system-setup utility before the voice-fax cards were installed.

Each time you restart the Bridge server, the Found New Hardware wizard may appear and report that the voice-fax cards are new hardware, even though the cards are properly installed and configured. You do the following procedure to prevent the Found New Hardware wizard from reporting the voice-fax cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice-Fax Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next.

Step 2 Click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 Check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 Click Disable the Device.

Step 5 Click Finish.

Connecting the Bridge Server to the Network

To Connect the Bridge Server to the Network

Attach the network cable(s) to the Bridge server.

Installing Internet Explorer 6 Service Pack 1

If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Internet Explorer 6 Service Pack 1 is already installed.

If the Bridge server was not purchased from Cisco, do the following procedure.

To Install Internet Explorer 6 Service Pack 1

Step 1 In the directory to which you extracted CiscoUnity4.0-ServicePacks-ENU-CD1.exe, browse to the IE6SP1 directory, and double-click IE6Setup.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Removing the NNTP and SMTP Services

The Bridge does not work with the NNTP and SMTP services installed. If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, the NNTP and SMTP services were installed automatically. The services may also have been installed if you installed Windows 2000 Server by using the guided system-setup utility provided by the server manufacturer.

To Remove the NNTP and SMTP Services

Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details.

Step 4 In the Internet Information Services (IIS) dialog box, uncheck the NNTP Service and SMTP Service check boxes.

Step 5 Click OK.

Step 6 Click Next.

Step 7 Click Finish.

Step 8 Close the Add/Remove Programs dialog box and Control Panel.

Changing Folder Settings in Windows Explorer

If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. All files and folders are already visible in Windows Explorer.

If the Bridge server was not purchased from Cisco, you change folder settings so that all files and folders—including system files—are visible in Windows Explorer during troubleshooting. If you do not do the following procedure now, Cisco TAC may ask you to do it later.

To Change Folder Settings in Windows Explorer

Step 1 On the Windows desktop, double-click My Computer.

Step 2 Click Tools > Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.

Assigning a Static IP Address or Reserving an Address in DHCP

The Bridge server must have an IP address. If you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that are shipped with a Bridge server purchased from Cisco and you connected the server to a network that has a Dynamic Host Configuration Protocol (DHCP) server, the Bridge server is configured to automatically obtain an IP address from the DHCP server. Cisco strongly recommends that you change this configuration in one of the following ways:

•Assign the Bridge server a static IP address by using the procedure "To Assign a Static IP Address to the Bridge Server" in this section.

•Reserve an IP address in DHCP. For information, refer to Windows Help.

When selecting an IP address for the Bridge server, note the following considerations:

•Do not select an address accessible from the Internet. Doing so can expose the Bridge server to unwanted intrusion from the Internet, even when the server is hardened.

•Do not select an address that puts the Bridge server on the opposite side of a firewall from the Microsoft Exchange server(s) on which Cisco Unity Voice Connectors(s) for Exchange are or will be installed.

To Assign a Static IP Address to the Bridge Server

Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter applicable values. For more information, refer to Windows 2000 Server Help.

Step 6 Click OK.

Step 7 Restart the server.

Verifying the IP Address and the Network Connection

Whether you assigned a static IP address or reserved an address in DHCP, verify the IP address and the network connection.

To Verify the IP Address and the Network Connection

Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Bridge server.

Step 4 Find the IP address of a router or server on the same network segment as the Bridge server. If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address or Reserving an Address in DHCP" section, or the Bridge server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Bridge server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

•The assigned static IP address or the address reserved in DHCP conflicts with the IP address of another computer on the network.

•For a static IP address, the subnet mask is incorrect.

•The Bridge server has a problem contacting the DHCP server.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.

Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain

The Bridge server can be either a member server or a member of a workgroup. This section contains procedures for adding the Bridge server to a domain and for configuring the network identification full computer name on the Bridge server. Do the procedure that is applicable to your installation.

Caution Do not make the Bridge server a domain controller.

To Add the Bridge Server to an Existing Domain

Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

Step 5 Click OK.

Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 7 Click OK three times to save the change and close the dialog boxes.

Step 8 When prompted to restart the server, click Yes.

To Configure the Network Identification Full Computer Name (FQDN) on the Bridge Server

Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click More.

Step 5 Enter a value for Primary DNS Suffix of This Computer.

Step 6 Click OK three times to save the change and close the dialog boxes.

Step 7 When prompted to restart the server, click Yes.

	Cisco Unity Bridge Installation Guide, Release 2.1
	Customizing the Cisco Unity Bridge Platform
Cisco Unity Bridge Installation Guide, Release 2.1 Index Preface Overview of Mandatory Tasks for Installing the Cisco Unity Bridge Setting Up the Hardware Installing the Operating System Customizing the Cisco Unity Bridge Platform Installing Cisco Unity Bridge Software Installing Optional Software Appendix: Brooktrout Technology TR114+P4L and TR114+uP4L PCI Voice-Fax Cards	Download this chapter Customizing the Cisco Unity Bridge Platform Download the complete book PDF Version of Entire Book (PDF - 1 MB) Table Of Contents Customizing the Cisco Unity Bridge Platform Installing Windows 2000 Server Service Pack 3 Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only) Connecting the Bridge Server to the Network Installing Internet Explorer 6 Service Pack 1 Removing the NNTP and SMTP Services Changing Folder Settings in Windows Explorer Assigning a Static IP Address or Reserving an Address in DHCP Verifying the IP Address and the Network Connection Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain Customizing the Cisco Unity Bridge Platform In this chapter, you do the following tasks in the order listed: 1. Extract files from the Service Packs CD that you downloaded from Cisco.com, and install Windows 2000 Server Service Pack 3. See the "Installing Windows 2000 Server Service Pack 3" section. 2. Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only)" section. 3. Connect the Bridge Server to the network. See the "Connecting the Bridge Server to the Network" section. 4. If the Bridge server was not purchased from Cisco: Install Internet Explorer version 6 and Service Pack 1. See the "Installing Internet Explorer 6 Service Pack 1" section. 5. Remove the NNTP and SMTP services. See the "Removing the NNTP and SMTP Services" section. 6. If the Bridge server was not purchased from Cisco: Change Windows Explorer settings so all files and folders are visible during troubleshooting. See the "Changing Folder Settings in Windows Explorer" section. 7. Assign a static IP address to the Bridge server, or reserve an address in DHCP. See the "Assigning a Static IP Address or Reserving an Address in DHCP" section. 8. Verify the IP address and the network connection. See the "Verifying the IP Address and the Network Connection" section. 9. Add the Bridge server to an existing domain or configure the Network identification full computer name (FQDN) on the Bridge server. See the "Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain" section. When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Cisco Unity Bridge correctly. Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Cisco Unity Bridge documentation. Follow the documentation for a successful installation. Installing Windows 2000 Server Service Pack 3 If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Windows 2000 Server Service Pack 3 is already installed. If the Bridge server was not purchased from Cisco, do the two procedures in this section in the order listed. Note that in the first procedure you are extracting files for Windows 2000 Server Service Pack 3 and for Internet Explorer 6 Service Pack 1. The Cisco Unity Bridge Installation Guide alerts you when to install Internet Explorer 6 Service Pack 1 later in the installation. To Extract Files from the Service Packs CD Step 1 Browse to the location where you saved the file CiscoUnity4.0-ServicePacks-ENU-CD1.exe (in Task 3 of "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge"). Step 2 Double-click the file. Step 3 In WinZip, specify a directory to which the files will be extracted. Step 4 When you are done extracting the files, delete CiscoUnity4.0-ServicePacks-ENU-CD1.exe to free disk space. To Install Windows 2000 Server Service Pack 3 Step 1 Disable virus-scanning software, if applicable. Step 2 In the directory to which you extracted CiscoUnity4.0-ServicePacks-ENU-CD1.exe, browse to the Win2K_SP3\I386\Update directory, and double-click Update.exe. Step 3 Follow the on-screen prompts to complete the installation. Step 4 Restart the server. Step 5 Re-enable virus-scanning software, if applicable. Disabling the Found New Hardware Wizard for the Voice-Fax Cards (Selected Systems Only) Do this section if one of the following conditions is true: •The Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server. •The Bridge server was not purchased from Cisco and you installed Windows 2000 Server by using the manufacturer's guided system-setup utility before the voice-fax cards were installed. Each time you restart the Bridge server, the Found New Hardware wizard may appear and report that the voice-fax cards are new hardware, even though the cards are properly installed and configured. You do the following procedure to prevent the Found New Hardware wizard from reporting the voice-fax cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware. To Disable the Found New Hardware Wizard for the Voice-Fax Cards Step 1 On the Found New Hardware wizard Welcome page, click Next. Step 2 Click Search for a Suitable Driver for My Device (Recommended), and click Next. Step 3 Check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next. Step 4 Click Disable the Device. Step 5 Click Finish. Connecting the Bridge Server to the Network To Connect the Bridge Server to the Network Attach the network cable(s) to the Bridge server. Installing Internet Explorer 6 Service Pack 1 If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Internet Explorer 6 Service Pack 1 is already installed. If the Bridge server was not purchased from Cisco, do the following procedure. To Install Internet Explorer 6 Service Pack 1 Step 1 In the directory to which you extracted CiscoUnity4.0-ServicePacks-ENU-CD1.exe, browse to the IE6SP1 directory, and double-click IE6Setup.exe. Step 2 Follow the on-screen prompts to complete the installation. Removing the NNTP and SMTP Services The Bridge does not work with the NNTP and SMTP services installed. If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, the NNTP and SMTP services were installed automatically. The services may also have been installed if you installed Windows 2000 Server by using the guided system-setup utility provided by the server manufacturer. To Remove the NNTP and SMTP Services Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 2 Click Add/Remove Windows Components. Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details. Step 4 In the Internet Information Services (IIS) dialog box, uncheck the NNTP Service and SMTP Service check boxes. Step 5 Click OK. Step 6 Click Next. Step 7 Click Finish. Step 8 Close the Add/Remove Programs dialog box and Control Panel. Changing Folder Settings in Windows Explorer If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. All files and folders are already visible in Windows Explorer. If the Bridge server was not purchased from Cisco, you change folder settings so that all files and folders—including system files—are visible in Windows Explorer during troubleshooting. If you do not do the following procedure now, Cisco TAC may ask you to do it later. To Change Folder Settings in Windows Explorer Step 1 On the Windows desktop, double-click My Computer. Step 2 Click Tools > Folder Options. Step 3 Click the View tab. Step 4 Click Show Hidden Files and Folders. Step 5 Uncheck the Hide File Extensions for Known File Types check box. Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm. Step 7 Click Apply. Step 8 Click Like Current Folder, and click Yes to confirm. Step 9 Click OK. Assigning a Static IP Address or Reserving an Address in DHCP The Bridge server must have an IP address. If you installed Windows 2000 Server by using the Platform Configuration discs (revision 11 or later) that are shipped with a Bridge server purchased from Cisco and you connected the server to a network that has a Dynamic Host Configuration Protocol (DHCP) server, the Bridge server is configured to automatically obtain an IP address from the DHCP server. Cisco strongly recommends that you change this configuration in one of the following ways: •Assign the Bridge server a static IP address by using the procedure "To Assign a Static IP Address to the Bridge Server" in this section. •Reserve an IP address in DHCP. For information, refer to Windows Help. When selecting an IP address for the Bridge server, note the following considerations: •Do not select an address accessible from the Internet. Doing so can expose the Bridge server to unwanted intrusion from the Internet, even when the server is hardened. •Do not select an address that puts the Bridge server on the opposite side of a firewall from the Microsoft Exchange server(s) on which Cisco Unity Voice Connectors(s) for Exchange are or will be installed. To Assign a Static IP Address to the Bridge Server Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection. Step 2 Click Properties. Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box. Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties. Step 5 Enter applicable values. For more information, refer to Windows 2000 Server Help. Step 6 Click OK. Step 7 Restart the server. Verifying the IP Address and the Network Connection Whether you assigned a static IP address or reserved an address in DHCP, verify the IP address and the network connection. To Verify the IP Address and the Network Connection Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt. Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Verify the IP address of the Bridge server. Step 4 Find the IP address of a router or server on the same network segment as the Bridge server. If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address or Reserving an Address in DHCP" section, or the Bridge server is not connected to the network. Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter. If the device sends a reply, the Bridge server has a valid IP address. If the device does not reply, there may be a variety of causes. Some of the most common problems include: •The assigned static IP address or the address reserved in DHCP conflicts with the IP address of another computer on the network. •For a static IP address, the subnet mask is incorrect. •The Bridge server has a problem contacting the DHCP server. Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem. Adding the Cisco Unity Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain The Bridge server can be either a member server or a member of a workgroup. This section contains procedures for adding the Bridge server to a domain and for configuring the network identification full computer name on the Bridge server. Do the procedure that is applicable to your installation. Caution Do not make the Bridge server a domain controller. To Add the Bridge Server to an Existing Domain Step 1 On the Windows Start menu, click Settings > Control Panel > System. Step 2 Click the Network Identification tab. Step 3 Click Properties. Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join. Step 5 Click OK. Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain. Step 7 Click OK three times to save the change and close the dialog boxes. Step 8 When prompted to restart the server, click Yes. To Configure the Network Identification Full Computer Name (FQDN) on the Bridge Server Step 1 On the Windows Start menu, click Settings > Control Panel > System. Step 2 Click the Network Identification tab. Step 3 Click Properties. Step 4 In the Identification Changes dialog box, click More. Step 5 Enter a value for Primary DNS Suffix of This Computer. Step 6 Click OK three times to save the change and close the dialog boxes. Step 7 When prompted to restart the server, click Yes.
	© 1992-2008 Cisco Systems, Inc. All rights reserved. Terms & Conditions \| Privacy Statement \| Cookie Policy \| Trademarks of Cisco Systems, Inc.