Table Of Contents
Release Notes for Cisco Unity Bridge Release 2.1(2)
System Requirements, and Supported Hardware and Software
Preventing the Nimda and Code Red Viruses
Downloading the Cisco Unity Bridge Software
Upgrading to Cisco Unity Bridge 2.1(2) from Version 2.1(1) or 2.0(1)
New and Changed Support—Release 2.1(2)
Optional Microsoft Service Packs Qualified for Use with Cisco Unity Bridge 2.1(x)
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
New and Changed Support—Release 2.1(1)
Backing Up and Restoring the Bridge
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
New and Changed Functionality—Release 2.1(2)
New and Changed Functionality—Release 2.1(1)
Migrating Octel Subscribers to Cisco Unity
Multiple Simultaneous Outbound Calls to an Octel Node
Shutdown Time Greatly Reduced When Traffic Is Heavy
Temporary SMTP Messages Saved to Separate Folder
New and Changed Functionality—Release 2.0(1)
Required Change to Cisco CallManager Service Parameter When Using a Cisco Gateway
Resolved Caveat—Release 2.1(2)
NNTP Service Must Be Removed from the Bridge Server: Cisco Unity Bridge Installation Guide
SMTP Must Be Removed from the Bridge Server: Cisco Unity Bridge Installation Guide
Software Included with a Baseline Bridge Server: Cisco Unity Bridge Installation Guide
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Bridge Release 2.1(2)
Revised March 10, 2003
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Bridge Release 2.1(2).
Access the latest software upgrades for the Bridge on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
Refer to Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Preventing the Nimda and Code Red Viruses
To prevent the Cisco Unity Bridge server from being infected with the Nimda and Code Red viruses, install Microsoft Internet Information Services (IIS) Cumulative Hot Fix Q301625, as documented in the "Installing the Nimda Patch and Connecting to the Network (Component Only)" section in the "Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guides_books_list.html. (Although the section title refers only to the Nimda virus, the procedure you do installs patches for both viruses.) Note that the 2.0 version of the Cisco Unity Bridge Installation Guide also applies to versions 2.1(2) and 2.1(1).
Downloading the Cisco Unity Bridge Software
The Bridge software is available for download from the Software Center website. Use a computer with a high-speed Internet connection.
To download the Bridge software
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Step 2
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Step 5
If you are installing the Bridge software for the first time, refer to the Cisco Unity Bridge Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guides_books_list.html. Note that the 2.0 version of the guide also applies to versions 2.1(2) and 2.1(1).
If you are upgrading to version 2.1(2) from 2.1(1) or 2.0(1), see the "Upgrading to Cisco Unity Bridge 2.1(2) from Version 2.1(1) or 2.0(1)" section.
Upgrading to Cisco Unity Bridge 2.1(2) from Version 2.1(1) or 2.0(1)
We recommend that you upgrade when Bridge message traffic is low.
To upgrade to Bridge 2.1(2) from version 2.1(1) or 2.0(1)
Step 1
Step 2
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Timesaver
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After an upgrade from version 2.0(1), the directory table in the Bridge database is automatically converted from version 2.0 to 2.1.
New and Changed Support
New and Changed Support—Release 2.1(2)
Optional Microsoft Service Packs Qualified for Use with Cisco Unity Bridge 2.1(x)
Note
The following Microsoft service packs have been qualified for optional use with Cisco Unity Bridge 2.1(x):
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Note
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
For the most current list of all supported voice-fax cards, refer to the "Supported Voice-Fax Cards" section in Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
New and Changed Support—Release 2.1(1)
Backing Up and Restoring the Bridge
Offline backup is the only type of backup supported for the Cisco Unity Bridge. When backing up the Bridge server, you need to back up only the configuration files.
When restoring a Bridge server, you install the Bridge software and then restore the configuration files.
The procedures for manually backing up and restoring the Bridge are documented in the Networking in Cisco Unity Guide. Refer to the "Backing Up and Restoring the Bridge" section in the "Bridge Networking" chapter. The Networking in Cisco Unity Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
G.729a Codec
The G.729a codec is supported for use with the Cisco Unity Bridge.
Voice messages from Cisco Unity to the Bridge
Voice messages sent from Cisco Unity to the Bridge can be recorded in the G.711 or the G.729a WAV format. Therefore, you can configure each Cisco Unity server as needed to record voice messages by using either the default G.711 codec or the G.729a. Although Cisco Unity supports other codecs, the Bridge supports only G.711 or G.729a. Messages sent to the Bridge in other formats are returned as non-deliverable. The Bridge converts all messages from Cisco Unity to G.711 internally for playback on the voice-fax card.
Voice messages from the Bridge to Cisco Unity
On the Unity Node Configuration page in the Bridge Administrator, you can select whether voice messages sent from the Bridge to Cisco Unity subscribers are encoded by using the G.711 or G.729a codec. The default codec is G.711.
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
The following voice-fax cards have been qualified for use with Cisco Unity Bridge version 2.1(1) and later:
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Note
New and Changed Functionality
New and Changed Functionality—Release 2.1(2)
There is no new or changed functionality in Cisco Unity Bridge release 2.1(2). See the "Resolved Caveat—Release 2.1(2)" section for the software fix in the release.
New and Changed Functionality—Release 2.1(1)
Bridge Traffic Analyzer
The Bridge Traffic Analyzer is a report generation utility that reads the call and queue log files on the Cisco Unity Bridge server and generates a graph and a summary table that can be saved as a comma-separated value (CSV) file. The Bridge Traffic Analyzer is available on the Cisco Unity Utilities page of the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-util.
For more information, refer to the "Bridge Traffic Analyzer" section in the "Bridge Networking" chapter of the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm. Also refer to the help file that comes with the Bridge Traffic Analyzer.
Call Log Retention
The Call Log Retention parameter on the System Settings page in the Bridge Administrator allows you to control the number of days that call and queue logs are to be retained. Call logs are used by the Bridge Traffic Analyzer for generating reports on Bridge activity.
For more information, refer to the "System Settings" section in the "Bridge Networking" chapter of the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Migrating Octel Subscribers to Cisco Unity
If Octel subscribers have existing Microsoft Exchange mailboxes, you may want to use the Migrate Subscriber Data utility when the time comes to migrate the Octel subscribers to Cisco Unity. The Migrate Subscriber Data utility creates a Cisco Unity subscriber account by combining the Cisco Unity-specific data from an existing Bridge subscriber account (such as the recorded name) with an existing mail user. The utility then deletes the Bridge subscriber account and optionally, deletes the associated Active Directory contact.
The Migrate Subscriber Data utility is available on the Cisco Unity Utilities page of the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-util. Refer to the help file that comes with the utility for more information.
Multiple Simultaneous Outbound Calls to an Octel Node
The Bridge can simultaneously use more than one port on the voice-fax card(s) in the Bridge server to send messages to a particular Octel node. Two parameters on the System Settings page in the Bridge Administrator allow you to control the number of ports used for outgoing messages to a specific node: Queued Call Threshold and Max Ports Per Node.
For more information, refer to the "Controlling the Number of Ports Used for Outgoing Messages" section in the "Bridge Networking" chapter of the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Name Aging Can Be Disabled
In the Bridge Administrator, the Name Aging field on the System Settings page allows you to specify how long usage-based directory entries are kept when they are not referenced. You can also disable name aging—so that the directory entries are never deleted—by setting the Name Aging value to 0.
For more information, refer to the "System Settings" section in the "Bridge Networking" chapter of the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Shutdown Time Greatly Reduced When Traffic Is Heavy
In version 2.0(1), the Bridge was designed so that even when the Unity Bridge service was requested through the Services Control Panel, all in-process analog calls with Octel nodes would run to completion, which could take an extremely long time.
In version 2.1(1),when the Unity Bridge service is stopped through the Services Control Panel, the Bridge will complete the reception or delivery of any message currently in process before shutting down a particular port. However, the Bridge will not initiate delivery of a subsequent message on an active port, will not receive delivery of a subsequent message on an active port, will not initiate any new outgoing calls, and will not accept any new incoming calls. The service will stop completely when the last port has completed delivery or reception of the current message.
Temporary SMTP Messages Saved to Separate Folder
When the Retention Days for Temporary SMTP Messages parameter on the Digital Networking page in the Bridge Administrator is set to a non-zero value, it saves copies of SMTP messages sent to or from Cisco Unity in the following folders:
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New and Changed Functionality—Release 2.0(1)
Cisco Unity Bridge
The Cisco Unity Bridge acts as a networking gateway between a Cisco Unity system and an Octel system on an Octel analog network. The Bridge communicates with Octel servers by using the Octel analog networking protocol and with Cisco Unity servers by using the Digital Networking protocol, which is based on the Voice Profile for Internet Mail (VPIM) protocol, with proprietary extensions. The Bridge acts as a gateway between two different messaging servers, and it must be installed on a separate and dedicated platform.
For more information, refer to the following documents:
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Installation Note
For detailed information on installing the Cisco Unity Bridge, refer to the Cisco Unity Bridge Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guides_books_list.html. Note that the 2.0 version of the guide also applies to versions 2.1(2) and 2.1(1).
For detailed information on configuring the Cisco Unity Bridge, refer to the Cisco Unity Bridge Networking Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.
Required Change to Cisco CallManager Service Parameter When Using a Cisco Gateway
When a Cisco gateway between the Bridge and Cisco CallManager is used instead of analog lines in a pure Cisco CallManager environment, you must change the H225DTMFDuration service parameter in Cisco CallManager from 300 to 80.
Note that the gateway must be either the WS-X6624 (Cisco Catalyst 65XX) or from the 26XX or 36XX family of Cisco IOS gateways. The Cisco IOS gateway must be 12.2(8) code or later in h.323 mode.
Limitations and Restrictions
Refer to the "Notable Behavior" section in the "Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveat in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 2.1(2)
Resolved Caveat—Release 2.1(2)
Documentation Updates
Errors
This section lists errors in the current Cisco Unity Bridge Installation Guide and gives corrected information. The correct information will be incorporated in a future documentation release.
NNTP Service Must Be Removed from the Bridge Server: Cisco Unity Bridge Installation Guide
The Bridge does not work with the Network News Transfer Protocol (NNTP) installed. The service is not included on the Platform Configuration compact disc for a baseline Cisco Unity Bridge.
For a component Bridge, the NNTP service is installed automatically when you install Windows 2000 Server by using the compact discs included with the retail version of the software. The "Installing Windows 2000 Server (Component Only)" section in the "Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide does not mention that the NNTP service must not be installed on the Bridge server. If the service is on the Bridge server, it must be removed.
To remove the NNTP service (component only)
Step 1
Step 2
Step 3
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Step 6
Step 7
Step 8
SMTP Must Be Removed from the Bridge Server: Cisco Unity Bridge Installation Guide
The Bridge does not work with the Simple Mail Transport Protocol (SMTP) service. The service is not included on the Platform Configuration compact disc for a baseline Cisco Unity Bridge.
For a component Bridge, the SMTP service is installed automatically when you install Windows 2000 Server by using the compact discs included with the retail version of the software. The "Installing Windows 2000 Server (Component Only)" section in the "Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide does not mention that the SMTP service must not be installed on the Bridge server. Refer to the "Removing the SMTP Service (Component Only)" section of the Cisco Unity Bridge Installation Guide to remove the service (the guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge/big/index.htm).
Software Included with a Baseline Bridge Server: Cisco Unity Bridge Installation Guide
In the " `Component' and `Baseline' Defined" section in the "Task Lists for Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide, the list of software included on the Platform Configuration compact disc for a baseline Bridge server is incorrect.
A baseline Cisco Unity Bridge is a server that is purchased from Cisco or a Cisco reseller and that is shipped with a Platform Configuration disc that you use to quickly install the following software:
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The Cisco Unity Bridge software, other third-party software, and voice-fax cards must be installed separately.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
Release Notes for Cisco Unity Bridge Release 2.1(2)
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
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