Cisco Unity Bridge Installation Guide (With Microsoft Exchange), Release 3.0
Installing Cisco Unity Bridge Software

Table Of Contents

Installing Cisco Unity Bridge Software

Obtaining a License File for the Bridge Server

Disabling Virus-Scanning and Cisco Security Agent Services

Installing Bridge Software

Installing the License File Wizard and the License File

Re-enabling Virus-Scanning and Cisco Security Agent Services

Adding Password Protection to the Bridge Administrator (Optional)


Installing Cisco Unity Bridge Software


In this chapter, you do the following tasks in the order listed:

1. Obtain a license file for the Bridge server. See the "Obtaining a License File for the Bridge Server" section.

2. If virus-scanning software or Cisco Security Agent for Cisco Unity Bridge is installed on the Bridge server: Disable virus-scanning and Cisco Security Agent services. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.

3. Install Bridge software. See the "Installing Bridge Software" section.

4. Install the License File Wizard and the license file on the Bridge server. See the "Installing the License File Wizard and the License File" section.

5. If virus-scanning software or Cisco Security Agent for Cisco Unity Bridge is installed on the Bridge server: Re-enable virus-scanning and Cisco Security Agent services. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.

6. Optional: Add password protection to the Bridge Administrator. See the "Adding Password Protection to the Bridge Administrator (Optional)" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Bridge correctly.


Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Bridge documentation. Follow the documentation for a successful installation.


Obtaining a License File for the Bridge Server

In Cisco Unity 4.0(3) and later with Bridge 3.0(1) and later, a license file is required for the Bridge server. In previous versions, a license file with Bridge ports enabled was required for the Cisco Unity server configured for Bridge Networking (referred to as the bridgehead server). As of Cisco Unity 4.0(3), a license file with Bridge ports enabled is not required on the Cisco Unity bridgehead server.

You obtain the license file for the Bridge server by completing registration information on Cisco.com. Shortly after registration, Cisco e-mails the license file. The e-mail contains instructions on how to save and store the file. The Cisco Unity Bridge Installation Guide alerts you when to install the license file later in the installation process.

The following information is required during registration:

The MAC address (physical address) for the network interface card (NIC) in the Bridge server.

The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for the Cisco Unity Bridge CD.

Do the following two procedures in the order listed.

To Get the MAC Address of the Bridge Server


Step 1 Open a Command Prompt window on the Bridge server. (On the Windows Start menu, click Programs > Accessories > Command Prompt.)

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the Physical Address value, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.

Step 4 Close the Command Prompt window.


To Register and Obtain the License File


Step 1 Browse to the applicable registration site (URLs are case sensitive):

Registered user on Cisco.com

http://www.cisco.com/go/license

Not a registered user on Cisco.com

http://www.cisco.com/go/license/public


Step 2 Enter the PAK or software serial number, and click Submit.

Step 3 Follow the on-screen prompts.

Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

If license files are lost, it can take up to one business day to get another copy.


If you do not receive the license files within 1 hour, or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

In the U.S.

800 553-2447

Outside
the U.S.

For your local Cisco TAC phone number, refer to the website http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.


Or send e-mail to licensing@cisco.com.

You will need to provide information to verify Bridge ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for the Cisco Unity Bridge CD).

 

Disabling Virus-Scanning and Cisco Security Agent Services


Note If virus-scanning software or Cisco Security Agent for Cisco Unity Bridge are not installed, skip this section.


You disable virus-scanning and Cisco Security Agent services so that they do not slow down the installation of software or cause the installation to fail. The Cisco Unity Bridge Installation Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.

To Disable and Stop Virus-Scanning and Cisco Security Agent Services


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:

a. In the right pane, double-click the service.

b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.

c. Click Stop to stop the service immediately.

d. Click OK to close the Properties dialog box.

Step 4 When the services have been disabled, close the Services MMC.


 

Installing Bridge Software

To Install Bridge Software


Step 1 Log on to the Bridge server by using the Windows 2000 Server Administrator account.

Step 2 On the Cisco Unity Bridge CD or on the burned CD that contains the downloaded Bridge files, browse to the Bridge directory, and double-click Setup.exe.

Step 3 Click Next.

Step 4 In the Choose Destination Location dialog box, change the installation directory, if applicable, then click Next. Note that you install the Bridge software on the logical drive, not on drive C.

Step 5 Select the country that matches the country version of the voice-fax card(s) in the Bridge server or expansion chassis, then click Next.

Step 6 If a device driver service was previously installed for the voice-fax card(s), a message asks if you want to overwrite the existing service. Click Yes twice.

Step 7 Click Next.

Step 8 If prompted, remove the Cisco Unity Bridge disc from the CD-ROM drive.

Step 9 Click OK to restart the server.


Installing the License File Wizard and the License File

This section contains two procedures. Do them in the order listed.

To Install the License File Wizard and the License File


Step 1 On the Cisco Unity Bridge CD, browse to the BridgeLicenseSetup directory.

Step 2 Run Setup.exe, and install the Cisco Unity Bridge License File wizard to the directory of your choice.

Step 3 On the Bridge server, on the Windows Start menu, click Programs > Cisco Unity Bridge License File Wizard.

Step 4 Follow the on-screen prompts to install the license file that you obtained previously.


 

After you install the Bridge license file, you need to restart the Unity Bridge service for the license settings to take effect.

To Restart the Unity Bridge Service


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane of the Services MMC, double-click Unity Bridge.

Step 3 Click Stop and wait for the service to stop.

Step 4 Click Start and wait for the service to restart.

Step 5 Close the Services MMC.


Re-enabling Virus-Scanning and Cisco Security Agent Services


Note If virus-scanning software or Cisco Security Agent for Cisco Unity Bridge are not installed, skip this section.


You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.

To Re-enable and Start Virus-Scanning and Cisco Security Agent Services


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:

a. In the right pane, double-click the service.

b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.

c. Click Start to start the service.

d. Click OK to close the Properties dialog box.

Step 4 When the services have been re-enabled, close the Services MMC.


 

Adding Password Protection to the Bridge Administrator (Optional)

Although the Bridge server itself is password protected, you may also want to add password protection to the Bridge Administrator.

To Add Password Protection to the Bridge Administrator


Step 1 Log on to the Bridge server platform by using the Administrator account.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Internet Service Manager.

Step 3 In the tree, click the server name.

Step 4 Right-click Default Web Site, and select Properties.

Step 5 Click the Directory Security tab. In the Anonymous Access and Authentication section, click Edit.

Step 6 Select Integrated Windows Authentication, and uncheck the Anonymous Access check box.

Step 7 Click OK twice, and close the Internet Service Manager.

Step 8 In Windows Explorer, browse to the Starfish\Asp directory.

Step 9 Right-click the Starfish\Asp directory, and select Properties.

Step 10 Click the Security tab.

Step 11 Select Everyone, then uncheck the Allow Inheritable Permissions From Parent check box, and click Remove.

Step 12 Click Add to add users or groups to the Access Control List (ACL). Click OK when finished.

Step 13 In the Permissions list, select Full Control for the person(s) you want to have access.


Caution Be sure to give Full Control in the Permissions list to the account that you will use to do upgrades; if the account used to do upgrades does not have Full Control, the Bridge Setup program will fail.

Step 14 Click OK, and close Windows Explorer.