Cisco Unity Bridge Installation Guide (With Microsoft Exchange), Release 3.0 - Installing Optional Software [Cisco Unity]

Table Of Contents

Installing Optional Software

Installing pcAnywhere

Recommended Configuration for pcAnywhere

Installing Virus-Scanning Software

Installing Cisco Security Agent for Cisco Unity Bridge

Installing Optional Software

In this chapter, you do the following tasks in the order listed:

1. Install Symantec pcAnywhere, if applicable, and follow the recommended configuration. See the "Installing pcAnywhere" section.

2. Install virus-scanning software, if applicable. See the "Installing Virus-Scanning Software" section.

3. Install Cisco Security Agent for Cisco Unity Bridge, if applicable. See the "Installing Cisco Security Agent for Cisco Unity Bridge" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Cisco Unity Bridge correctly.

Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Cisco Unity Bridge documentation. Follow the documentation for a successful installation.

Installing pcAnywhere

For supported versions of Symantec pcAnywhere, refer to Cisco Unity Bridge 3.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/sysreq/30bsysrq.htm.

Follow the manufacturer instructions to install pcAnywhere. See also the "Recommended Configuration for pcAnywhere" section, below.

The remote-access software can be installed on the Bridge server in addition to Windows Terminal Services (which is the default remote-access software for the Bridge server and is included with Windows 2000 Server). Use an external modem with pcAnywhere.

Recommended Configuration for pcAnywhere

We recommend that you do the following three procedures to configure pcAnywhere to avoid video problems, screen-refresh problems, and a possible problem with the server not responding after pcAnywhere disconnects.

To Configure pcAnywhere So That It Does Not Start Automatically When You Restart the Server

Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 In the pcAnywhere toolbar, click Hosts.

Step 3 Right-click the Modem icon or the host that is configured for a modem, and click Properties.

Step 4 In the pcAnywhere Host Properties dialog box, click the Settings tab.

Step 5 In the Host Startup section, uncheck the Launch with Windows check box.

Step 6 Click OK to close the pcAnywhere Host Properties dialog box.

Step 7 Exit pcAnywhere.

To avoid a pcAnywhere video problem, we recommend that you change the pcAnywhere video mode. (The problem is described in Symantec Knowledge Base article 2001040615242112.)

To Change the pcAnywhere Video Mode to Compatibility

Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 On the pcAnywhere Tools menu, click Options.

Step 3 On the Host Operation tab, under Video Mode Selection, click Compatibility.

Step 4 Click OK.

Step 5 Close pcAnywhere.

To avoid a pcAnywhere problem with slow or partial screen refreshes on multiprocessor host computers, and a possible problem in which the host computer stops responding when pcAnywhere disconnects, we recommend that you add a registry entry that sets pcAnywhere to run on one or more specific processors. (The problem is described in Symantec Knowledge Base article 199861984643.)

Be aware that setting pcAnywhere to run on a specific processor may affect performance on the Bridge server if someone uses pcAnywhere to access the server during peak hours.

To Set pcAnywhere to Run on One or More Specific Processors

Step 1 Start Regedit.

Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 3 Expand the key
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host.

Step 4 Add a DWORD value named ProcessorMask, and set the value depending on which processor you want to use (for example, to make pcAnywhere run on the second processor only, set ProcessorMask to 2):

0

All processors

1

First processor

2

Second processor

4

Third processor

8

Fourth processor

To allow pcAnywhere to run on more than one processor, set the value of ProcessorMask to the sum of the corresponding values. (For example, to make pcAnywhere run on the third and fourth processors, set ProcessorMask to 12 [4 + 8].)

Step 5 Either stop and restart the pcAnywhere host service or restart the Bridge server.

Installing Virus-Scanning Software

For information on which virus-scanning software is currently supported, refer to Cisco Unity Bridge 3.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/sysreq/30bsysrq.htm.

Follow the manufacturer instructions to install virus-scanning software.

Installing Cisco Security Agent for Cisco Unity Bridge

Cisco Security Agent for Cisco Unity Bridge provides intrusion prevention, malicious mobile code protection, operating system integrity assurance, and audit log consolidation based on a tested set of security rules (policies). It controls system operations by allowing or denying selected system actions before system resources are accessed.

For installation instructions, refer to Release Notes for Cisco Security Agent for Cisco Unity Bridge at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.