Table Of Contents
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 7.x
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Software Requirements—Administrator Workstations
Software Requirements—User Workstations
Requirements for the Phone System Integration
Requirements for Using Voice-Recognition Features
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Mobile Communicator
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
Requirements for Accessing Connection Voice Messages by Using RSS Readers
Requirements for Accessing Email Messages in an External Message Store
Requirements for Accessing Calendar Information for Meetings
Requirements for Accessing Exchange Contact Information
Requirements for Cisco Unity Connection Phone View
Requirements for a Cisco Fax Server Integration
Requirements for VPIM Networking
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 7.x Server
Available Languages for Cisco Unity Connection 7.x Components
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 7.x
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 7.x
Revised July 7, 2010This document lists requirements for Cisco Unity Connection in a Cisco Unified Communications Manager Business Edition (CMBE) version 7.x system. It contains the following sections:
•
Requirements for the Phone System Integration
•
Requirements for Using Voice-Recognition Features
•
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
•
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
•
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
•
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Mobile Communicator
•
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
•
Requirements for Accessing Connection Voice Messages by Using RSS Readers
•
Requirements for Accessing Email Messages in an External Message Store
•
Requirements for Accessing Calendar Information for Meetings
•
Requirements for Accessing Exchange Contact Information
•
Requirements for Cisco Unity Connection Phone View
•
Requirements for a Cisco Fax Server Integration
•
Requirements for VPIM Networking
•
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 7.x Server
•
Available Languages for Cisco Unity Connection 7.x Components
•
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 7.x
Hardware Requirements
Revised September 17, 2008•
A server that meets Cisco Unified Communications Manager Business Edition specifications. See Cisco <Model Number> Unified Communications Manager Business Edition Appliance documents at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.
Supported Optional Hardware
The following optional hardware is supported for use with Cisco Unity Connection in Cisco Unified CMBE 7.x:
•
HP StorageWorks DAT 72 USB Tape Drive, for backup
•
HP StorageWorks Ultrium 448 Tape Drive, for backup
Software Requirements
This section contains the following information:
•
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
•
Software Requirements—Administrator Workstations
•
Software Requirements—User Workstations
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Cisco Unity Connection software and any required third-party software are installed by Cisco Unity Connection Setup.
Software Requirements—Administrator Workstations
Revised May 29, 2009•
To access Cisco Unity Connection web applications on the Cisco Unified CMBE server, the operating system and web browser must be compatible with the version of Cisco Unified CMBE that you are installing. Table 1 lists supported operating-system and browser combinations for the Connection web applications.
Note
Cisco Unified Communications Manager applications (for example, Cisco Unified CM Administration) support different browsers. Only Microsoft Internet Explorer 7.0 and 6.0 are supported by all of the web applications on the Cisco Unified CMBE server.
•
Table 2 lists software required for correct browser configuration.
Table 2 Software Required for Correct Browser Configuration on Administrator Workstations for Connection in Cisco Unified CMBE 7.x
Browser Required SoftwareFirefox
The following software, depending on the operating system:
•
With Mac OS X:
–
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
–
Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•
With Linux:
–
ALSA driver version 1.0.9 or later
–
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
•
With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Software Requirements—User Workstations
•
The operating system and Internet browser(s) on user workstations must be compatible with the version of Cisco Unity Connection that you are installing, to allow users to access the Connection web tools through the Cisco Personal Communications Assistant. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•
If you are using Cisco Unity Connection ViewMail for Microsoft Outlook, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•
If you are using Cisco Unity Connection ViewMail for IBM Lotus Notes, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•
If you are using an IMAP email application to access Connection voice messages, the email application must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•
Table 3 lists software required for correct browser configuration, depending on the browser(s) installed on the user workstation.
Table 3 Software Required for Correct Browser Configuration on User Workstations for Connection in Cisco Unified CMBE 7.x
Browser Required SoftwareFirefox
The following software, depending on the operating system:
•
With Mac OS X:
–
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
–
Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1
•
With Linux:
–
ALSA driver version 1.0.9 or later
–
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
•
With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
Safari
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Requirements for the Phone System Integration
Cisco Unity Connection supports an SCCP integration with Cisco Unified Communications Manager in Cisco Unified CMBE that is installed on the same platform with Connection. No other phone system integrations are supported.
Requirements for Using Voice-Recognition Features
•
Users must have Advanced Voice Mail User licenses.
•
Users must be assigned to a class of service enabled for using voice recognition.
•
Phone systems must be configured to send calls to Connection in any of the supported audio codecs except G729a. The G.729a audio codec is not supported with the voice-recognition features.
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
Revised May 29, 2009Cisco Unity Assistant web tool
•
Users must be assigned to a class of service enabled for using the Cisco Unity Assistant.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Cisco Unity Inbox web tool
•
Users must have Inbox User licenses.
•
Users must be assigned to a class of service enabled for using the Cisco Unity Inbox and RSS feeds.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Cisco Unity Personal Call Transfer Rules web tool
•
Cisco Unity Connection must be integrated with a supported version of the Cisco Unified Communications Manager phone system. Cisco Unified Communications Manager Express is not supported.
•
Users must be assigned to a class of service enabled for using the Personal Call Transfer Rules web tool.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes
Added May 29, 2009•
Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•
Users must have email accounts in Notes configured to access Connection voice messages.
•
A ViewMail for Notes version supported for use with the Notes version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For software installation requirements, and other installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook
•
Users must have IMAP User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•
Users must have email accounts in Outlook configured to access Connection voice messages.
•
A ViewMail for Outlook version supported for use with the Outlook version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For software installation requirements, and other installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
•
Users must have IMAP User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•
A supported IMAP email client on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•
Sound card, speakers, and media player on user workstations.
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using a unified client.
•
A supported version of Cisco Unified Personal Communicator on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Cisco Unified Personal Communicator version 7.0 supports secure messaging with Cisco Unity Connection 7.x.
Note
Cisco Unified Personal Communicator does not support IMAP Idle. As a result, each active instance of Cisco Unified Personal Communicator that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Mobile Communicator
•
Users must have IMAP User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
For a list of the mobile phones that Cisco Unified Mobile Communicator supports, see the applicable release notes at http://cisco.com/en/US/products/ps7270/prod_release_notes_list.html.
Note
Cisco Unified Mobile Communicator does not support IMAP Idle. As a result, each active instance of Cisco Unified Mobile Communicator that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime
Revised May 29, 2009•
Users must have IMAP User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•
A Cisco Unified Messaging with Lotus Sametime version supported for use with the operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•
One of the following client applications:
–
IBM Lotus Sametime version 7.5.1 CF1 or later.
–
IBM Lotus Notes version 8.0.1 or later (including integrated Sametime features).
•
Sound card, speakers, and media player.
Cisco Unified Messaging with Lotus Sametime 7.x supports secure messaging with Cisco Unity Connection 7.x.
For software installation requirements, and other installation and upgrade information, see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.
Note
Cisco Unified Messaging with Lotus Sametime 7.x supports IMAP Idle.
However, Cisco Unified Messaging with Lotus Sametime version 1.2(3) does not support IMAP Idle. As a result, each active instance of Cisco Unified Messaging with Lotus Sametime that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
Added May 29, 2009•
A supported Cisco Unified IP Phone model. (See the "Cisco Unified IP Phone Requirements" section under "System Requirements" in the Release Notes for Visual Voicemail.)
For server and phone firmware requirements, and other information about using Visual Voicemail, see the applicable Release Notes for Visual Voicemail at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using RSS Readers
Revised May 29, 2009•
Users must have Inbox User licenses.
•
Users must be assigned to a class of service enabled for using the Cisco Unity Inbox and RSS feeds.
•
Sound card, speakers, and media player on user workstations.
Requirements for Accessing Email Messages in an External Message Store
•
Users must have Advanced Voice Mail User licenses.
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–
Exchange Server 2007 (All editions are supported.)
–
Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
•
Exchange server(s) in a supported Windows domain configuration. Table 4 lists the supported configurations.
•
The Cisco Unity Connection server and the Exchange server(s) must be located in the same local-area network.
Requirements for Accessing Calendar Information for Meetings
Revised July 7, 2010Cisco Unity Connection integrated with a supported application for calendar information:
•
Cisco Unified MeetingPlace 7.0
•
Cisco Unified MeetingPlace Express 2.0
•
Microsoft Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
Requirements for Accessing Exchange Contact Information
Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls by using voice commands and to create personal call transfer rules based on the contact information.
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server is required:
•
Exchange Server 2007 (All editions are supported.)
•
Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
Requirements for Cisco Unity Connection Phone View
Revised July 30, 2009•
A supported Cisco Unified IP Phone model—with the supported Cisco Unified Communications Manager version firmware installed—is required. The following IP Phone models are supported: 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.
Requirements for a Cisco Fax Server Integration
•
Cisco Fax Server version 9.0 or later is required.
Requirements for VPIM Networking
Cisco Unity Connection in Cisco Unified CMBE 7.x supports Voice Profile for Internet Mail (VPIM) version 2, which allows the exchange of voice and text messages with other messaging systems.
VPIM Networking can be used to provide message networking between Connection in Cisco Unified CMBE 7.x and the following messaging systems:
•
Cisco Unity Connection 7.x and 2.x.
•
Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 7.x and 6.x.
•
Cisco Unity 4.0(x) and later.
•
Cisco Unity Express 3.2(1) and later.
•
Cisco Unified Messaging Gateway 1.0(2) and later.
•
Third-party voice messaging systems that support the VPIM version 2 protocol, as defined in Internet RFC 3801.
For information on using VPIM in Connection in Cisco Unified CMBE, see the "Using VPIM Networking" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx.html.
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 7.x Server
Added May 29, 2009Table 5 lists the maximum numbers of certain objects that can be created on a Connection server. For these objects, the limits apply regardless of the platform overlay in use by the server.
Limits for other objects that depend on the platform overlay are listed in the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Available Languages for Cisco Unity Connection 7.x Components
Revised May 29, 2009A Cisco Unity Connection system supports up to five languages.
This section lists the languages in which Connection components are available.
Cisco Personal Communications Assistant (PCA)
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech (Connection 7.1 only), Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian (Connection 7.1 only), Italian, Japanese, Korean, Polish (Connection 7.1 only), Portuguese-Brazil, Portuguese-Europe (Connection 7.1 only), Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish (Connection 7.1 only)
Cisco Personal Communications Assistant (PCA) Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech (Connection 7.1 only), Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian (Connection 7.1 only), Italian, Japanese, Korean, Polish (Connection 7.1 only), Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish (Connection 7.1 only)
Cisco Unity Connection Administration
English-United States, Japanese
Cisco Unity Connection Administration Help
English-United States
Cisco Unity Connection ViewMail for IBM Lotus Notes (Supported with Connection 7.1 only)
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for IBM Lotus Notes Help (Supported with Connection 7.1 only)
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for Microsoft Outlook
Arabic-Saudi Arabia (ViewMail 7.1 only), Chinese-PRC, Chinese-Taiwan, Czech (ViewMail 7.1 only), Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian (ViewMail 7.1 only), Italian, Japanese, Korean, Polish (ViewMail 7.1 only), Portuguese-Brazil, Portuguese-Europe (ViewMail 7.1 only), Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish (ViewMail 7.1 only)
Cisco Unity Connection ViewMail for Microsoft Outlook Help
Arabic-Saudi Arabia (ViewMail 7.1 only), Chinese-PRC, Chinese-Taiwan, Czech (ViewMail 7.1 only), Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian (ViewMail 7.1 only), Italian, Japanese, Korean, Polish (ViewMail 7.1 only), Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish (ViewMail 7.1 only)
System prompts
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech (Connection 7.1 only), Danish, Dutch-Netherlands, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German, Hungarian (Connection 7.1 only), Italian, Japanese, Korean, Polish (Connection 7.1 only), Portuguese-Brazil, Portuguese-Europe (Connection 7.1 only), Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish (Connection 7.1 only)
Text-to-speech engine
Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, French-Canada, French-France, German, Italian, Japanese, Korean, Polish (Connection 7.1 only), Portuguese-Brazil, Portuguese-Europe (Connection 7.1 only), Russian, Spanish-Latin America, Spanish-Spain, Swedish
Voice-recognition engine
English-United States
Product documentation for administrators/installers
English-United States, Japanese
Product documentation for end users
Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish
Translated versions of the five Cisco Unity Connection user guides are available at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 7.x
Revised May 29, 2009Use the numeric codes in the following table when you are using the Bulk Administration Tool and a CSV file to create or update users. Enter the applicable four- or five-digit numeric code in the Language column for each user. For more information, see the "Using the Cisco Unity Connection Bulk Administration Tool" appendix in the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmacx.html.
Use the alphabetic codes to interpret language-related log entries and error codes.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
© 2009 Cisco Systems, Inc. All rights reserved.
