Table Of Contents
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x
Hardware Requirements
Supported Optional Hardware
Software Requirements
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Software Requirements—Administrator Workstations
Software Requirements—User Workstations
Requirements for the Phone System Integration
Licensing Requirements
Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)
Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)
Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)
Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)
Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)
Requirements for Using Voice-Recognition Features
Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)
Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
Requirements for Accessing Connection Voice Messages by Using RSS Readers
Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)
Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)
Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)
Requirements for Cisco Unity Connection Phone View
Requirements for a Cisco Fax Server Integration
Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)
Requirements for VPIM Networking
Requirements for Using a Provisioning Application
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server
Available Languages for Cisco Unity Connection 8.x Components
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x
Revised June 6, 2011 (Originally published February 11, 2010)
This document lists requirements for Cisco Unity Connection in a Cisco Unified Communications Manager Business Edition (CMBE) version 8.x system. It contains the following sections:
•
Hardware Requirements
•Software Requirements
•Requirements for the Phone System Integration
•Licensing Requirements
•Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)
•Requirements for Using Voice-Recognition Features
•Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)
•Requirements for Accessing the Connection Web Tools Through the Cisco PCA
•Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)
•Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes
•Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)
•Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later
•Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
•Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
•Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator
•Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime
•Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
•Requirements for Accessing Connection Voice Messages by Using RSS Readers
•Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)
•Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)
•Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)
•Requirements for Cisco Unity Connection Phone View
•Requirements for a Cisco Fax Server Integration
•Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)
•Requirements for VPIM Networking
•Requirements for Using a Provisioning Application
•Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server
•Available Languages for Cisco Unity Connection 8.x Components
•Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x
Note Content that references "Cisco Unified Communications Manager Business Edition" and "Cisco Unified CMBE" applies to both Business Edition versions 8.0 and earlier, and to Business Edition 5000 versions 8.5 and later. The references do not apply to Business Edition 6000; instead, see System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
Hardware Requirements
•A server that meets Cisco Unified Communications Manager Business Edition specifications. See Cisco <Model Number> Unified Communications Manager Business Edition Appliance documents at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.
Supported Optional Hardware
The following optional hardware is supported for use with Cisco Unity Connection in Cisco Unified CMBE 8.x:
•HP StorageWorks DAT 72 USB Tape Drive, for backup
•HP StorageWorks Ultrium 448 Tape Drive, for backup
Software Requirements
This section contains the following information:
•Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
•Software Requirements—Administrator Workstations
•Software Requirements—User Workstations
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Cisco Unity Connection software and any required third-party software are installed by Cisco Unity Connection Setup.
Software Requirements—Administrator Workstations
•To access Cisco Unity Connection web applications on the Cisco Unified CMBE server, the operating system and web browser must be compatible with the version of Cisco Unified CMBE that you are installing. Table 1 lists supported operating-system and browser combinations for the Connection web applications.
Note Cisco Unified Communications Manager applications (for example, Cisco Unified CM Administration) may support different browsers.
Table 1 Supported Operating Systems and Browsers on Administrator Workstations for Connection in Cisco Unified CMBE 8.x
Operating System
on Administrator Workstation
|
Browser on Administrator Workstation
|
Microsoft Windows Vista
|
•Microsoft Internet Explorer 8.0 and 7.0
•Mozilla Firefox 3.0 and 2.0
|
•Microsoft Windows Server 2003
•Microsoft Windows XP
|
•Microsoft Internet Explorer 8.0
•Microsoft Internet Explorer 7.0 and 6.0 (plus SP1)
•Mozilla Firefox 3.0 and 2.0
|
Mac OS X 10.4 and later
|
Mozilla Firefox 3.0 and 2.0
|
Red Hat Enterprise Linux
|
Mozilla Firefox 3.0 and 2.0
|
•Table 2 lists software required for correct browser configuration.
Table 2 Software Required for Correct Browser Configuration on Administrator Workstations for Connection in Cisco Unified CMBE 8.x
Browser
|
Required Software
|
Firefox
|
The following software, depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
–Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
|
Internet Explorer
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
|
Software Requirements—User Workstations
•The operating system and Internet browser(s) on user workstations must be compatible with the version of Connection that you are installing, to allow users to access the Connection web tools through the Cisco Personal Communications Assistant. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•If you are using Cisco Unity Connection ViewMail for Microsoft Outlook, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•If you are using Cisco Unity Connection ViewMail for IBM Lotus Notes, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•If you are using an IMAP email application to access Connection voice messages, the email application must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•Table 3 lists software required for correct browser configuration, depending on the browser(s) installed on the user workstation.
Table 3 Software Required for Correct Browser Configuration on User Workstations for Connection in Cisco Unified CMBE 8.x
Browser
|
Required Software
|
Firefox
|
The following software, depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
–Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
|
Internet Explorer
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
|
Safari
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
|
Requirements for the Phone System Integration
Cisco Unity Connection supports an SCCP integration with Cisco Unified Communications Manager in Cisco Unified CMBE that is installed on the same platform with Connection. No other phone system integrations are supported.
Licensing Requirements
Added November 16, 2010
Table 4 lists Connection features, indicates whether the features require license tags for which there is a fee, and indicates whether the features are enabled in the default license file (for a demonstration system) that is included on the Connection DVD.
Table 4 Licensing Requirements
Feature
|
Paid Cisco Unified CMBE License Tag Required
|
Enabled in Default (Demo) License File
|
Synchronization of Connection and Exchange mailboxes (single inbox)
|
Advanced Voicemail Users
|
Yes
|
Calendar information for meetings
|
Advanced Voicemail Users
|
Yes
|
Exchange contact information
|
Advanced Voicemail Users
|
Yes
|
Text to speech
|
Advanced Voicemail Users
|
Yes
|
SpeechView transcriptions
|
SpeechView User
|
No
|
Voice-recognition features
|
Advanced Voicemail Users
|
Yes
|
| |
Advanced Voicemail Users
|
Yes
|
Clusters
|
Not supported
|
Yes
|
Intrasite/intersite networking
|
Not supported
|
Yes
|
VPIM networking
|
VPIM Networking
|
Yes
|
Languages
|
None
|
Yes
|
Personal call transfer rules
|
None
|
Yes
|
Maximum number of users with Connection mailboxes
|
LicSubscribersMax
|
10
|
Maximum number of users with IMAP or Single Inbox access to voice messages
|
LicIMAPSubscribersMax
|
10
|
Ports
|
None
|
2
|
Maximum recording length
|
None (limited by system configuration)
|
30 seconds
|
TTS sessions
|
None (depends on the server)
|
2
|
Voice-recognition sessions
|
None (depends on the server)
|
2
|
User Interfaces Used to Access Connection Voice Messages
|
Phone interface (TUI)
|
None
|
Yes
|
Cisco Unity Connection Messaging Inbox (in 8.0)
|
Advanced Voicemail Users
|
Yes
|
Cisco Unity Connection Web Inbox (in 8.5)
|
Advanced Voicemail Users
|
Yes
|
Cisco Unity Connection ViewMail for IBM Lotus Notes
|
ViewMail for Lotus Notes
|
No
|
Cisco Unity Connection ViewMail for Microsoft Outlook 8.0
|
Advanced Voicemail Users
|
Yes
|
Cisco ViewMail for Microsoft Outlook 8.5
|
Advanced Voicemail Users
|
Yes
|
IMAP email client
|
Advanced Voicemail Users
|
Yes
|
Cisco Unified Personal Communicator
|
Advanced Voicemail Users
|
Yes
|
Cisco Mobile and Cisco Unified Mobile Communicator
|
Advanced Voicemail Users
|
Yes
|
Cisco Unified Messaging with IBM Lotus Sametime
|
Advanced Voicemail Users
|
Yes
|
Visual Voicemail
|
Advanced Voicemail Users
|
Yes
|
RSS readers
|
Advanced Voicemail Users
|
Yes
|
Cisco Unity Connection Phone View
|
Advanced Voicemail Users
|
Yes
|
Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)
Revised December 16, 2010
See the applicable section:
•Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)
•Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)
•Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)
•Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)
•Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)
Revised February 22, 2011
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
To synchronize Connection and Exchange 2007 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1), which is available on the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
In the tree control on the Downloads page, expand Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection > Cisco Unity Connection Version 8.5. On the Select a Release page, select SU1, and the download buttons appear on the right side of the page.
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
To synchronize Connection and Exchange 2003 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1). For download instructions, see the previous bullet.
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
•Depending on the number of voice messaging ports on each Connection server, the path of connectivity must have the following guaranteed bandwidth with no steady-state congestion:
–For 50 voice messaging ports on each server—7 Mbps
–For 100 voice messaging ports on each server—14 Mbps
–For 150 voice messaging ports on each server—21 Mbps
–For 200 voice messaging ports on each server—28 Mbps
–For 250 voice messaging ports on each server—35 Mbps
The bandwidth numbers above are intended as guidelines to ensure proper operation of mailbox synchronization. Additional conditions such as network congestion, CPU utilization, and message size may contribute to lower throughput than expected. Call-control and call-quality requirements are in addition to the guidelines above and should be calculated by using the bandwidth recommendations in the applicable Cisco Unified Communications SRND at http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns818/landing_uc_mgr.html.
•The default Connection configuration is sufficient for a maximum of 2000 users and 80 milliseconds of round-trip latency between Connection and Exchange servers. For more than 2000 users and/or more than 80 milliseconds of latency, you can change the default configuration. For more information, see the " Latency" section in the "Single Inbox in Cisco Unity Connection 8.5 and Later" chapter of the Design Guide for Cisco Unity Connection Release 8.x. at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for using single inbox.
•For each user configured for single inbox, an email client that is configured to access the user's Exchange mailbox. For full single-inbox functionality, we recommend that you use Microsoft Outlook and install Cisco ViewMail for Microsoft Outlook. ViewMail for Outlook is required to:
–Review secure Connection voice messages by using Outlook.
–Compose, reply to, or forward synchronized voice messages by using Outlook.
Other email clients can be used to access Connection voice messages in Exchange, but users will not have the functionality provided by ViewMail for Outlook.
For information on Connection support for Outlook, see the "Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later" section.
•For users who are configured for single inbox and SpeechView transcriptions, the message in Exchange is not updated with the transcribed text. You can configure Connection to send a notification message that contains the transcription.
•When message expiration and single inbox are configured, the .wav file is not deleted from the message in Exchange. Voice messages in Connection are still removed from user mailboxes and are replaced with a recording that tells the user "This message is expired."
Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)
The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.5 and later.
•Users must have SpeechView User licenses.
•Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.
For Connection 8.0 requirements, see the "Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)" section.
Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)
Revised February 22, 2010
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
•Users must have Advanced Voicemail User licenses.
For Connection 8.0 requirements, see the "Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)" section.
Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)
Revised February 22, 2010
Cisco Unity Connection integrated with a supported application for calendar information:
•Users must have Advanced Voicemail User licenses.
•Cisco Unified MeetingPlace 8.0. Other versions of MeetingPlace are not supported, and Cisco Unified MeetingPlace Express is not supported.
•When accessing Exchange calendars, Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
For Connection 8.0 requirements, see the "Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)" section.
Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)
Revised February 22, 2010
Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls by using voice commands and to create personal call transfer rules based on the contact information.
•Users must have Advanced Voicemail User licenses.
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
For Connection 8.0 requirements, see the "Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)" section.
Requirements for Using Voice-Recognition Features
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service enabled for using voice recognition.
•Phone systems must be configured to send calls to Connection in any of the supported audio codecs except G729a. The G.729a audio codec is not supported with the voice-recognition features.
Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)
The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.0(2) and later.
•Users must have SpeechView User licenses.
•Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.
For Connection 8.5 requirements, see the "Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)" section.
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
Messaging Assistant web tool
•Users must be assigned to a class of service enabled for using the Messaging Assistant.
•A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Messaging Inbox web tool (Connection 8.0 Only)
•Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.
•A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Personal Call Transfer Rules web tool
•Cisco Unity Connection must be integrated with a supported version of the Cisco Unified Communications Manager phone system. (Cisco Unified Communications Manager Express is not supported.)
•Users must be assigned to a class of service enabled for using the Personal Call Transfer Rules web tool.
•A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)
Revised December 20, 2010
•Users must have Inbox User licenses.
•Users must be assigned to a class of service enabled for using the Web Inbox and RSS feeds.
•Adobe Flash Player version 10 or later on user workstations.
•QuickTime version 7 or later on user workstations.
•A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes
•A ViewMail for Lotus Notes license installed on the Cisco Unity Connection server. (Without the license on the server, ViewMail for Notes installed on user workstations provides all features and functionality for 30 days in demo mode, and then stops.)
•Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•Users must have email accounts in Notes configured to access Connection voice messages.
•A ViewMail for Notes version supported for use with the Notes version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)
Revised November 16, 2010
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•Users must have email accounts in Outlook configured to access Connection voice messages.
•A ViewMail for Outlook version supported for use with the Outlook version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 8.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/801cucvmorn.html.
Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later
Revised February 10, 2011
•Users must have Advanced Voicemail User licenses.
•IMAP users only: Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•IMAP users only: Users must have email accounts in Outlook configured to access Connection voice messages.
•Single-inbox users only: Users must have Exchange email accounts in Outlook pointing to their Exchange mailboxes.
•Cisco Unity users only: Users must have email accounts in Outlook configured to access Cisco Unity voice messages.
•A ViewMail for Outlook version supported for use with the Outlook version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco ViewMail for Microsoft Outlook at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•A supported IMAP email client on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•Sound card, speakers, and media player on user workstations.
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for accessing voice messages by using a unified client.
•A supported version of Cisco Unified Personal Communicator on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
For workstation, system, and other software-related requirements, see the applicable Release Notes for Cisco Unified Personal Communicator at http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html.
Cisco Unified Personal Communicator 8.x and 7.x support secure messaging with Cisco Unity Connection 8.x.
Cisco Unified Personal Communicator versions 8.0 and later support IMAP IDLE.
Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
For a list of the mobile phones that Cisco Unified Mobile Communicator supports, see the applicable release notes at http://cisco.com/en/US/products/ps7270/prod_release_notes_list.html.
Note Cisco Unified Mobility Advantage does not support IMAP IDLE. As a result, each active instance of Cisco Mobile or Cisco Unified Mobile Communicator that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.
•A Cisco Unified Messaging with Lotus Sametime version supported for use with the operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http:/ /www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•Sound card, speakers, and media player.
For workstation and other software-related requirements, and for installation and upgrade information, see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.
Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support secure messaging with Cisco Unity Connection 8.x.
Note Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support IMAP IDLE. However, Cisco Unified Messaging with Lotus Sametime version 1.2(3) does not support IMAP IDLE. As a result, each active instance of Cisco Unified Messaging with Lotus Sametime that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail
Revised May 3, 2010
•Users must have Advanced Voicemail User licenses.
•A supported Cisco Unified IP Phone model. (See the "Cisco Unified IP Phone Requirements" section under "System Requirements" in the Release Notes for Visual Voicemail.)
For server and phone firmware requirements, and other information about using Visual Voicemail, see the applicable Release Notes for Visual Voicemail at http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using RSS Readers
•Users must have Advanced Voicemail User licenses.
•Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.
•Sound card, speakers, and media player on user workstations.
Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)
•Users must have Advanced Voicemail User licenses.
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2007 (All editions are supported.)
–Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
•Exchange server(s) in a supported Windows domain configuration. Table 5 lists the supported configurations.
Table 5 Supported Exchange and Windows Domain Configurations
Exchange Configuration
|
Supported Windows Domain Configurations
|
One server running
Exchange Server 2007
|
•Exchange server is a Windows Server 2003 domain controller/global catalog server.
•Exchange server is a Windows Server 2003 member server.
|
One server running
Exchange Server 2003
|
•Exchange server is a Windows Server 2003 domain controller/global catalog server.
•Exchange server is a Windows Server 2003 member server.
|
•The Cisco Unity Connection server and the Exchange server(s) must be located in the same local-area network.
For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)" section.
Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)
Revised July 7, 2010
Cisco Unity Connection integrated with a supported application for calendar information:
•Users must have Advanced Voicemail User licenses.
•Cisco Unified MeetingPlace 8.0 and 7.0
•Cisco Unified MeetingPlace Express 2.0
•Microsoft Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)" section.
Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)
Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls by using voice commands and to create personal call transfer rules based on the contact information.
•Users must have Advanced Voicemail User licenses.
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server is required:
–Exchange Server 2007 (All editions are supported.)
–Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)" section.
Requirements for Cisco Unity Connection Phone View
•Users must have Advanced Voicemail User licenses.
•A supported Cisco Unified IP Phone model—with the supported Cisco Unified Communications Manager version firmware installed—is required. The following IP Phone models are supported: 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.
Requirements for a Cisco Fax Server Integration
Revised June 6, 2011
•Users must have Advanced Voicemail User licenses.
•Cisco Fax Server version 9.x (available from Cisco until May 2011)
•Sagemcom Xmedius Fax SP version 6.5.5.
Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)
Added June 6, 2011
In case of a cluster, Cisco Unity Connection is required on each cluster of a server.
The single sign-on feature requires the following third-party applications:
•Microsoft Windows Server 2003 with SP1/SP2 or Microsoft Windows Server 2008 with SP2 for deploying Active Directory.
•Microsoft Active Directory server (any version).
•ForgeRock Open Access Manager (OpenAM) version 9.0.
•Apache Tomcat 7.0.0
The single sign-on feature uses Active Directory and OpenAM in combination to provide single sign-on access to client applications.
These third party products must meet the following configuration requirements:
•Active Directory must be deployed in a Windows domain-based network configuration, not only as an LDAP server.
•The OpenAM server must be accessible by name on the network to all client systems, Connection server, and the Active Directory server.
•The OpenAM server can be installed on Microsoft Windows 2003 server or RedHat Enterprise Linux (RHEL) server.
•The Active Directory (Domain Controller) server, Windows clients, Cisco Unity Connection, and
•OpenAM must be in the same domain.
•DNS must be enabled in the domain.
•The clocks of all the entities participating in single sign-on must be synchronized
See the third-party product documentation for more information about those products.
Single sign-on allows the end users to log in once and gain access to use the following Cisco Unity Connection applications without signing on again:
•Cisco Personal Communications Assistant
•Web Inbox
•Cisco Unity Connection Administration
•Cisco Unity Connection Serviceability
To use single sign on for a browser-based client application, you must configure the web browser. The following web browsers are supported:
•Internet Explorer 6.x and later versions
•Mozilla Firefox 3.x and later versions
Requirements for VPIM Networking
Cisco Unity Connection in Cisco Unified CMBE 8.x supports Voice Profile for Internet Mail (VPIM) version 2, which allows the exchange of voice and text messages with other messaging systems.
VPIM Networking can be used to provide message networking between Connection in Cisco Unified CMBE 8.x and the following messaging systems:
•Users must have VPIM Networking licenses.
•Cisco Unity Connection 8.x, 7.x, and 2.x.
•Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 8.x, 7.x, and 6.x.
•Cisco Unity 8.x, 7.x, 5.x, and 4.x.
•Cisco Unity Express 3.2(1) and later.
•Cisco Unified Messaging Gateway 1.0(2) and later.
•Third-party voice messaging systems that support the VPIM version 2 protocol, as defined in Internet RFC 3801.
For information on using VPIM in Connection in Cisco Unified CMBE, see the "VPIM Networking in Cisco Unity Connection 8.x" chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.
Requirements for Using a Provisioning Application
A supported provisioning application:
•Unimax Second Nature version 6.8 B0 and later.
Any technical support or troubleshooting required on the provisioning software must be obtained from the manufacturer. Cisco is responsible for providing technical support only on the Connection application.
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server
Revised December 11, 2010
Table 6 lists the maximum numbers of certain objects that can be created on a Cisco Unified CMBE server. For these objects, the limits apply regardless of the platform overlay in use by the server.
Limits for other objects that depend on the platform overlay are listed in the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.
Table 6 Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8x Server
Directory Object
|
Connection
Version 8.0 Limit
|
Connection Version 8.5 Limit
|
Classes of service
|
3,000
|
3,000
|
Call handlers
|
2,500
|
2,500
|
Call routing rules
|
1,200
|
1,200
|
Mailbox stores
|
5
|
5
|
Search spaces
|
200
|
200
|
Partitions
|
200
|
200
|
User-defined contacts
|
2,500
|
2,500
|
VPIM locations
|
10
|
50
|
Available Languages for Cisco Unity Connection 8.x Components
Revised November 16, 2010
Note Languages are not licensed, and Connection 8.x does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages. In the Cisco Unity Connection 8.x Supported Platforms List (http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html), information on the number of minutes of storage available on each server assumes that you have installed no more than five languages.
This section lists the languages in which Connection components are available.
Cisco Personal Communications Assistant (PCA)
Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Personal Communications Assistant (PCA) Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Administration
English-United States, Japanese
Cisco Unity Connection Administration Help
English-United States
Cisco Unity Connection ViewMail for IBM Lotus Notes
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for IBM Lotus Notes Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco ViewMail for Microsoft Outlook 8.5
Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for Microsoft Outlook 8.0
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for Microsoft Outlook 8.0 Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Web Inbox (in Connection 8.5)
Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, Finnish, French-Canada, French-France, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
System prompts
Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Text-to-speech engine
Arabic-Saudi Arabia, Chinese-PRC, Catalan, Chinese-Hong Kong, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, Finnish, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Transcription service for Cisco SpeechView
English-Australia, English-United States, English-United Kingdom, French-Canada, French-France, German, Italian, Portuguese-Brazil, Spanish-Latin America, Spanish-Spain
Voice-recognition engine
English-United States
Product documentation for administrators/installers
English-United States, Japanese
Product documentation for end users
Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish
Translated versions of the five Cisco Unity Connection user guides are available at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x
Revised November 16, 2010
Use the numeric codes in Table 7 when you are using the Bulk Administration Tool and a CSV file to create or update users. Enter the applicable four- or five-digit numeric code in the Language column for each user. For more information, see the "Using the Cisco Unity Connection 8.x Bulk Administration Tool" appendix of the User Moves, Adds, and Changes Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.
Use the alphabetic codes to interpret language-related log entries and error codes.
Table 7 Codes for Languages Supported in Cisco Unity Connection
Language
|
Numeric Code
|
Alphabetic Code
|
Arabic-Saudi Arabia
|
1025
|
ARA
|
Catalan
|
1027
|
CAT
|
Chinese-Hong Kong
|
3076
|
ZHH
|
Chinese-PRC
|
2052
|
CHS
|
Chinese-Taiwan
|
1028
|
CHT
|
Czech
|
1029
|
CSY
|
Danish
|
1030
|
DAN
|
Dutch-Netherlands
|
1043
|
NLD
|
English-Australia
|
3081
|
ENA
|
English-United Kingdom
|
2057
|
ENG
|
English-United States
|
1033
|
ENU
|
English TTY/TDD-United States
|
33801
|
ENX
|
Finnish
|
1035
|
FIN
|
French-Canada
|
3084
|
FRC
|
French-France
|
1036
|
FRA
|
German
|
1031
|
DEU
|
Greek
|
1032
|
ELL
|
Hebrew
|
1037
|
HEB
|
Hungarian
|
1038
|
HUN
|
Italian
|
1040
|
ITA
|
Japanese
|
1041
|
JPN
|
Korean
|
1042
|
KOR
|
Norwegian
|
1044
|
NOR
|
Polish
|
1045
|
PLK
|
Portuguese-Brazil
|
1046
|
PTB
|
Portuguese-Europe
|
2070
|
PTG
|
Russian
|
1049
|
RUS
|
Spanish-Latin America
|
9226
|
ESO
|
Spanish-Spain
|
1034
|
ESP
|
Swedish
|
1053
|
SVE
|
Turkish
|
1055
|
TRK
|
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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