Table Of Contents
Release Notes for Cisco Unified CallManager Release 5.0(3)
Determining the Software Version
New and Changed Information in Cisco Unified CallManager 5.0(3)
Cisco Announces New Servers and Appliances
Firewall Support for Attendant Console
New and Changed Information in Cisco Unified CallManager 5.0(2)
New and Changed Information in Cisco Unified CallManager 5.0(1)
Installation, Upgrade, Migration, and Disaster Recovery
Data Migration Assistant (DMA)
Disaster Recovery Enhancements
Where to Find More Information
Cisco Unified Communications Operating System Administration
Platform Status and Configuration
Where to Find More Information
Cisco Unified CallManager Administration
General Administration Enhancements
Navigating to IP Telephony Applications Within Cisco Unified CallManager
Localizing Cisco Unified CallManager Administration
Publisher and Subscriber Name Changes
General Changes Made to Multiple Windows
Line and Phone Configuration Improvements
Call Routing Menu Changes (formerly Route Plan Menu)
Where to Find More Information
Cisco Unified CallManager Features
Dynamic Host Control Protocol (DHCP)
Personal Directory Enhancements
Phone NTP References for SIP Phones
SIP Line Side (Endpoints) Support
Cisco Unified CallManager User Options Web Pages
Addition of the Cisco Personal Communications Assistant Layer
Where to Find More Information
Cisco Unified CallManager Applications
Cisco Unified CallManager Attendant Console
Cisco Unified CallManager AutoAttendant
Cisco Unified CallManager Extension Mobility
Cisco Emergency Responder 1.3(1)
Cisco Unified CallManager Assistant
Client Matter Codes and Forced Application Codes
Multilevel Precedence and Preemption (MLPP)
Cisco Unified CallManager Bulk Administration Features
New and Changed Information for BAT
Cisco Unified CallManager Auto-Register Phone Tool Features
Cisco Unified CallManager Administration Configuration Tips
Where to Find More Information
New and Changed Information for Cisco Unified CallManager Serviceability
CDR Analysis and Reporting (CAR)
Where to Find More Information
New and Changed Information for Cisco Unified IP Phones
Cisco Unified IP Phone Feature Differences by Protocol
Supported Cisco Unified IP Phones Using the SIP Protocol
New Features Supported by Cisco Unified CallManager Release 5.0(2)
Feature Support Listed by Phone Model and Protocol
New and Changed Information for Third-Party APIs
Cisco Unified CallManager Developers Guide
Cisco Unified IP Phone Service Application Development Notes for Cisco Unified CallManager 5.0(2)
Failover Time Using UDP Protocol on SIP Phones
Premature Certificate Generation Prevents Immediate Service Activation After a Fresh Installation
Configuring Regions (Region Relationship) for SIP Devices with the MTP Required Option Enabled
Registering Cisco Catalyst WS-X6608, WS-6624 Gateways, and Other Media Devices
Limiting the Number of Records in a BAT Transaction
Using T.38 with Cisco IP Voice Media Streaming Application Service
Using IPSEC Within the Nodes of a Cluster
SIP Third-Party Phones Support AAR Calling Search Space
Configuration Tips for TFTP Servers in a Centralized TFTP Setting
Customizing a Background Image on Cisco Unified IP Phones
Upgrading from Cisco Unified CallManager Release 5.0(1) to Release 5.0(2)
Backing up Hard Drives by Pulling them out on a Cisco MCS 7845
Description of the Cisco IP Phone Proxy Server
Definition of Originating Codec and Destination Codec
Name Correction for Cisco Database Service
Using the Command Line Interface to Stop/Start Services
Guidelines for the Cisco Unified CallManager Application User
Enabling the Super Provider Feature for Cisco Unified CallManager Attendant Console
Viewing Field Descriptions and Help for Product Specific Configuration
Deleting Files on the Inactive Partition
Data Migration Assistant Installation File
CTIManager Connection Security Flag
Malicious Call Identification Restrictions
Call Control for Attendant Console
Destination Address for SIP Trunk Configuration
Resource Reservation Protocol (RSVP)
Installing Device Packs and Phone Firmware Loads
Saving and Uploading Third-Party Security Certificates
Accessing Cisco Security Agent (CSA) Logs
Changing IP Address on a Cisco Unified CallManager Node
BAT SCCP to SIP Phone Migration for Cisco Unified IP Phone models 7940 and 7960 IP Phones
Upgrading CTL Client and CTL Files After Upgrading to Version 5.x
Servers that Support Cisco Unified CallManager 5.0(3)
Cisco Emergency Responder 1.3(1a)
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unified CallManager Release 5.0(3)
Updated July 10, 2007These release notes describe the new features and caveats for Cisco Unified CallManager release 5.0(2).
To view the release notes for previous versions of Cisco Unified CallManager, choose the Cisco Unified CallManager version from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Before you install Cisco Unified CallManager, Cisco recommends that you review the "Important Notes" section for information about issues that may affect your system.
Note
To ensure continuous operation and optimal performance of your Cisco Unified CallManager system, you must upgrade to Cisco Unified CallManager 5.0(2) if you ordered and received a server that is preloaded with Cisco Unified CallManager 5.0(1). You can download Cisco Unified CallManager software, version 5.0(2) at cisco.com.
Cisco recommends that you check Cisco.com for the latest software updates to Cisco Unified CallManager and its applications, and download and install the latest updates on your system before the deployment of your Cisco Unified CallManager system. For a list of commonly used URLs, see the "Upgrading System Software" section.
Contents
These release notes discuss the following topics:
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Introduction
Cisco Unified CallManager, a network business communication system, provides high-quality telephony over IP networks. Cisco Unified CallManager enables the conversion of conventional, proprietary, circuit-switched PBXs to multiservice, open LAN systems.
System Requirements
Make sure that you install and configure Cisco Unified CallManager release 5.0(2) on a Cisco Media Convergence Server (MCS).
You may also install Cisco Unified CallManager on a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.
Cisco Unified CallManager 5.0 requires a minimum of the following on the Cisco MCS servers.
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Supported Platforms
To find which servers support Cisco CallManager 5.0 releases, please refer to the Guide to Cisco CallManager Upgrades and Server Migrations at:
http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/prod_brochure_list.html
Determining the Software Version
To determine the software version of Cisco Unified CallManager, open Cisco Unified CallManager Administration. The following information displays:
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Upgrading System Software
You can access the latest software upgrades for Cisco Unified CallManager 5.0 on Cisco.com. Table 1 lists the URLs where you access the software.
Table 1 Software Locations
Cisco Unified CallManager 5.0
Locale installers
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/ locale-installer.shtm
Phone firmware
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser-crypto
Cisco Security Agent (CSA)
Related Documentation
Refer to the Cisco Unified CallManager Documentation Guide for a list of documents that are related to Cisco Unified CallManager Release 5.0 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/doc_gd/index.htm
New and Changed Information in Cisco Unified CallManager 5.0(3)
New features in Cisco Unified CallManager Release 5.0(3) include:
Cisco Announces New Servers and Appliances
Firewall Support for Attendant Console
Cisco Announces New Servers and Appliances
Cisco Unified CallManager supports a series of new Media Convergence Servers and Unified CallManager Appliances to continue to deliver converged voice, video, and data solutions. Also supported are two new Digital Audio Tape (DAT) drives using USB 2.0 as the interface to the Media Convergence Servers.
For more information on these servers, refer to:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html
A list of supported servers is found in the following URL:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure09186a0080174928.html
Firewall Support for Attendant Console
Cisco Unified CallManager 5.0(3) offers firewall support through Remote Method Indication (RMI).
Attendant Console clients and Attendant Console servers communicate through Java RMI which is also how Attendant Console servers communicate with each other. The only difference is that there is no firewall between servers.
The Attendant Console server uses a custom RMI socket to bind to specific TCP ports for sending the RMI response to the client. This can be configured using Service Parameter RMI Bind Port.
RMI uses a TCP Callback Port to send callback messages to the Attendant Console client. The Attendant Console Client Callback Port can be configured using Settings Dialog.
Tip
New and Changed Information in Cisco Unified CallManager 5.0(2)
Cisco Unified CallManager 5.0(2) supports the product name changes for the suite of Cisco Unified Communications system of voice, video, and IP communications products and applications. This name change updates all product and application names in the user interface with the exception of the following services and performance counter for Cisco Unified CallManager Serviceability:
Feature Services
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Network Services
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Perfmon
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You can find more information on Cisco Unified Communications system of voice, video, and IP communications products and applications at:
New and Changed Information in Cisco Unified CallManager 5.0(1)
The following sections describe new features and changes that are pertinent to Cisco Unified CallManager, release 5.0(1) or later. The sections may include configuration tips for the administrator, information about users, and where to find more information.
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Installation, Upgrade, Migration, and Disaster Recovery
This following sections describe the changes that were made to the installation, upgrade, and disaster recovery procedures in Cisco Unified CallManager 5.0(2):
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Installation Overview
Cisco Unified CallManager 5.0(2) uses a different installation framework than previous releases. The installation process allows you to perform a basic installation, upgrade from Cisco Unified CallManager Release 4.0 or Release 4.1 to Cisco Unified CallManager 5.0, and upgrade to a newer service release during the installation.
Note
For a more detailed description of the different installation types, see Table 2.
Software Upgrades
With Cisco Unified CallManager 5.0, you can install software upgrades on your server while the system continues to operate. Multiple partitions exist on your system disk, including an active, bootable partition and an inactive, bootable partition. The system boots up on the partition that is marked as the active partition.
When you install the software upgrades by using the Cisco Unified Communications Operating System interface, you install the software on the inactive partition. The system continues to function normally while you are installing the software. When you are ready, you activate the inactive partition and reboot the system with the new upgrade software. The current active partition will then get identified as the inactive partition when the system restarts. The current software remains in the inactive partition until the next upgrade.
You can also back out of an upgrade by restarting the system by using the software version on the inactive partition. However, if you have made any configuration changes since you installed the upgrade, they get lost when you revert to the older version of the software.
Data Migration Assistant (DMA)
The Cisco DMA assists you with the first step in migrating Cisco Unified CallManager 4.0 or 4.1 data to Cisco Unified CallManager 5.0 by backing up Cisco Unified CallManager 4.0 or 4.1 data in a format that Cisco Unified CallManager 5.0 can read. Cisco Unified CallManager 4.x runs in a Windows environment, and Cisco Unified CallManager 5.0 runs in a Linux environment, so the Cisco DMA exports Windows-based data to a format that Cisco Unified CallManager 5.0 can import. The Cisco Unified CallManager 5.0 installation process converts the backed-up data as needed for Cisco Unified CallManager 5.0, which completes the data migration.
The Cisco DMA saves the data that it exports in a tape archive (tar) file in a location that you specify.
You must install and run the Cisco DMA on the Cisco Unified CallManager publisher server before you upgrade to Cisco Unified CallManager 5.0. If you make any Cisco Unified CallManager configuration changes after running the Cisco DMA, the system does not retain these changes when you upgrade.
In addition to exporting Cisco Unified CallManager data, the Cisco DMA exports data for these related applications:
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Note
The Cisco DMA does not export this information:
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Disaster Recovery Enhancements
The Cisco Disaster Recovery System (DRS), accessed from the Cisco Unified CallManager 5.0(2) Administration window, provides full data backup and restore capabilities for all servers in a Cisco Unified CallManager cluster. Cisco DRS allows you to perform regularly scheduled automatic or manually initiated data backups and system restoration.
The Cisco Disaster Recovery System performs a cluster-level backup, which means that it collects backups from all servers in a Cisco Unified CallManager cluster to a central location, then combines the backups into a single volume (or multiple volumes if necessary), and archives the backup data to a physical storage device.
When performing a system data restoration, you can choose which nodes and features in the cluster you want to restore.
The Cisco Disaster Recovery System features include
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Where to Find More Information
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Cisco Unified Communications Operating System Administration
For Cisco Unified CallManager 5.0(2), you can perform many common system administration functions through the Cisco Unified Communications Operating System.
This chapter comprises the following topics:
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Overview
Cisco Unified Communications Operating System Administration allows you to configure and manage the Cisco Unified Communications Operating System by doing these tasks:
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The following sections describe each platform function in more detail.
Browser Requirements
You can access Cisco Unified CallManager Administration, Cisco Unified CallManager Serviceability, and Cisco Unified Communications Operating System Administration by using the following browsers:
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Platform Status and Configuration
From the Show menu, you can check the status of various platform components, including
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Settings
From the Settings menu, you can view and update the following platform settings
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Restart Options
From the Restart menu, you can choose from the following options for restarting or shutting down the system:
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Security Configuration
The platform security options enable you to manage security certificates and Secure Internet Protocol (IPSec). From the Security menu, you can choose the following security options:
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Software Upgrades
The software upgrade options enable you to upgrade the software version that is running on the platform or to install specific software options, including Cisco Unified CallManager Locale Installers, dial plans, and TFTP server files.
From the Install/Upgrade menu option, you can upgrade system software from either a local disc or a remote server. The upgraded software gets installed on the inactive partition, and you can then restart the system and switch partitions, so the system starts running on the newer software version.
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Services
The application provides the following platform utilities:
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Command Line Interface
The command line interface, which you can access from the console or through a secure shell connection to the server, provides a subset of the platform functionality that is available through the platform user interface. Keep in mind that the command line interface is designed for system emergencies and not as a replacement for the user interface.
Where to Find More Information
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Cisco Unified CallManager Administration
The Cisco Unified CallManager 5.0 administration enhancements are described in the following sections:
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General Administration Enhancements
Cisco Unified CallManager Administration Release 5.0 supports JSPs, STRUTS framework, and Java. The following requirements apply to Cisco Unified CallManager Administration:
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Note
Navigating to IP Telephony Applications Within Cisco Unified CallManager
Cisco Unified CallManager Administration includes a navigation bar in the upper, right corner of the window that takes the administrator to the following Cisco Unified Communications applications:
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Localizing Cisco Unified CallManager Administration
Cisco Unified CallManager Release 5.0 incorporates the following localization capabilities:
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Configuring Servers
Because of security requirements, you cannot add, copy, or delete the following types of server configurations:
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These servers automatically get created at Cisco Unified CallManager installation.
Publisher and Subscriber Name Changes
Cisco Unified CallManager Release 5.0 software and documentation use the following names of the publisher and subscribers interchangeably:
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Media Resources
You cannot add, copy, reset, or delete the following types of devices to media resources:
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These entries automatically generate when a new server is added by using the Server Configuration window, and they get deleted when the server is deleted by using the Server Configuration window.
The following entry and server names automatically generate:
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where:
<count> specifies the number of entries for that device in the database.
Migration Tips
The following check boxes in Cisco Unified CallManager Administration get migrated to user groups when you upgrade from Release 4.1 or 4.0 to Release 5.0.
General Changes Made to Multiple Windows
You can find the following changes on multiple Cisco Unified CallManager Administration windows:
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Line and Phone Configuration Improvements
Cisco Unified CallManager Administration includes the following usability enhancements to the Phone and Directory Number Configuration windows:
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Copy With Lines
Administrators use this feature from the Find and List Phones window. If you check the phone and click the Copy w/Lines icon, the system copies all configured directory numbers, speed dials, Busy Lamp Field (BLF), speed dials, and service URLs, along with regularly copied items (for example, softkey template). The lines that get copied become shared lines between the original phone and the new phone.
Line Improvements
In addition to configured directory numbers, administrators can view additional settings such as speed dials, service URLs, and abbreviated dialing numbers on the Phone Configuration window. All this information displays in the Association Information pane. The administrator makes changes by clicking the link for the directory number (DN), for example.
The Unassigned Associated Items pane tracks the unassigned but associated DNs, speed dials, BLF speed dials, and service URLs.
The Modify Button Items button allows the administrator to configure, or reorder, the phone buttons without going to the Phone Button Template Configuration window. Administrators can move buttons to the Associated Items, Unassociated Items, and Disassociated Items boxes. When saved, these individual phone button templates display on the Find and List Phone Button Template window.
User/Phone Add
The User/Phone Add Configuration window combines the necessary steps to configure a new end user with a new phone. The window also allows association of the new end user and new phone with a new or existing DN. Access this window from the User Management menu.
Addition does not succeed if you try to use an existing end user or an existing phone in this window. After you add the new end user and new phone, you can continue to configure the new end user in the End User Configuration window, and you can configure more details about the phone in the Phone Configuration window and about the DN in the Directory Number Configuration window.
System Menu Changes
The following changes occurred in the System menu:
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Call Routing Menu Changes (formerly Route Plan Menu)
The following changes occurred in the Call Routing menu:
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Media Resources Menu
Media Resources designates a new Cisco Unified CallManager Administration menu item and combines the menu items that were previously under Service > Media Resource.
Voice Mail Menu
Voice Mail designates a new Cisco Unified CallManager Administration menu item and combines the menu items that were previously under Feature > Voice Mail.
Device Menu Changes
The following changes occurred in the Device menu:
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For more information about the changes that are on the Phone and Directory Number Configuration windows, see the "Line and Phone Configuration Improvements" section.
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Application Menu Changes
The following changes apply in the Application menu:
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User Management Menu
User Management designates a new Cisco Unified CallManager Administration menu item and combines the menu items that were previously under User.
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Bulk Administration Menu
Bulk Administration designates a new Cisco Unified CallManager Administration menu item. Previously, BAT, which was installed as a plug-in, ran as a separate application within Cisco Unified CallManager. Bulk Administration contains the following menu items:
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For more information about the Bulk Administration application, see Cisco Unified CallManager Bulk Administration Features.
Service Parameter Changes
Cisco Unified CallManager 5.0 supports the following Bulk Administration related service parameter changes:
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Cisco Messaging Interface (CMI)
Primary and backup CMI services—The Primary CMI gets specified in the CMI clusterwide service parameter, CallManager Name. The backup CMI service gets specified in the CMI clusterwide service parameter, Backup CallManager Name. Be aware that only the active CMI service handles the communication between CMI and Cisco Unified CallManager as well as CMI the voice-messaging system.
Release 5.0 differs from Release 3.x and 4.x where, in the previous releases, the CMI that resides on the node with the higher IP address represents the Primary CMI.
Data Cable—In windows, CMI uses serial ports COM1 or COM2 for SMDI messages. The default value specifies COM1. In release 5.0, CMI uses the USB port that connects through the USB-Serial adapter for SMDI messages. The port name USB0 gets configured by default.
GUI changes—The following parameters now exist clusterwide:
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Where to Find More Information
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Guest
