Table Of Contents
Configuring Cisco IP Phones, Users, and Features in Cisco CallManager
Configuring Cisco IP Phones in Cisco CallManager
Adding Users to Cisco CallManager
Modifying Phone Button Templates
Possible Phone Button Template Configurations
Updating Button Labels
Configuring Corporate Directories
Setting Up User Services
Providing Information to End Users
Configuring Cisco IP Phones, Users, and Features in Cisco CallManager
After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must then use Cisco CallManager to configure directory numbers, assign users, and configure features.
Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application. An overview of configuration procedures is provided in this chapter; detailed instructions are available in Cisco CallManager Administration documentation.
This chapter describes setting up user features and providing users with information about those features. Refer to the following topics:
•
Configuring Cisco IP Phones in Cisco CallManager
•Adding Users to Cisco CallManager
•Modifying Phone Button Templates
•Configuring Corporate Directories
•Setting Up User Services
•Providing Information to End Users
Configuring Cisco IP Phones in Cisco CallManager
After you add Cisco IP Phones to Cisco CallManager, you can add additional functionality to them.
Table 6-1 includes a list of the supported telephony features and tips about how to configure them using Cisco CallManager. For additional details, refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, Cisco CallManager Extended Services Administrator's Guide or context-sensitive help in the application.
Table 6-1 Configuring Telephony Features Using Cisco CallManager
Feature
|
Description
|
Configuration Tips
|
Auto answer
|
Forces the speakerphone or headset to go off hook automatically when an incoming call is received
|
From Cisco CallManager, choose:
Device > Phone and select the directory number to configure.
Using Cisco CallManager, you can enable this feature for either the headset or speakerphone.
|
Barge
|
Allows user to initiate joining an in-progress call on a shared line.
|
From Cisco CallManager, choose:
Service > System Parameters and enable the BargeEnabled service parameter.
|
Call park
|
Places the call on hold so anyone connected to the Cisco CallManager system can retrieve it
|
From Cisco CallManager, choose:
Feature > Call Park to configure.
|
Call pickup
|
Picks up incoming calls within a group
|
From Cisco CallManager, choose:
Feature > Call Pickup to configure.
From Cisco CallManager, choose:
Device > Phone and select the directory number to assign a call pickup group.
|
Call waiting
|
Receives a second incoming call on the same line without disconnecting the first call
|
From Cisco CallManager, choose:
Device > Phone and select the directory number to configure.
|
Caller ID
|
Displays number and name of caller
|
From Cisco CallManager, choose:
Device > Phone to select outgoing caller ID pattern and to select whether to transmit or block caller ID information.
|
Conference
|
Initiates an ad hoc conference and then conference in other participants one at a time.
|
From Cisco CallManager, choose:
Service > Media Resource > Conference Bridge to configure device to support conferences.
|
Extension Mobility
|
Enables users to sign into their directory number from any Cisco IP Phone
|
From Cisco CallManager, choose:
Device > Phone.
|
Forward
|
Forwards all calls to the designated directory number
|
From Cisco CallManager, choose:
Device > Phone and select the directory number to configure. You can configure Forward All, Forward Busy, or Forward No Answer.
Users can also designate the forward numbers in the Cisco IP Phone Configuration windows.
|
Group call pickup
|
Allows users to pick up incoming calls within their own group or in other groups
|
From Cisco CallManager, choose:
Feature > Call Pickup to configure.
From Cisco CallManager, choose:
Device > Phone and select the directory number to assign a call pickup group.
|
Hold
|
Places an active call on hold
|
This feature requires no configuration to work, unless you want to use music on hold.
|
Meet-Me conference
|
Enables other callers to join in a conference
|
From Cisco CallManager, choose:
Service > Conference Bridge to configure Meet-Me parameters.
|
Message waiting
|
Users press this button to connect to the voice-messaging system.
|
From Cisco CallManager, choose:
Device > Phone and select the directory number to select the type of message waiting indicator.
|
Music-on-hold
|
Plays music while callers are on hold
|
From Cisco CallManager, choose:
Device > Phone to select audio sources and media resource.
From Cisco CallManager, choose Service > Media Resource > Music On Hold to configure music on hold.
|
Redial
|
Redials the last number dialed on the Cisco IP phone
|
This feature requires no configuration to work.
|
Speed-dial
|
Rapidly dials a specified number that has been previously stored
|
From Cisco CallManager, choose:
Device > Phone and click the Update Speed Dial buttons link at the top of the window.
Users can designate speed-dial numbers using the Cisco IP Phone Configuration windows.
|
Transfer
|
Transfers an active call to another directory number
|
This feature requires no configuration to work.
|
Voice mail
|
Enables callers to leave messages if calls are unanswered
|
From Cisco CallManager, choose:
Feature > Voice Mail > Cisco Voice Mail Port Wizard and Feature > Voice Mail > Cisco Voice Mail Port to configure Cisco voice mail.
From Cisco CallManager, choose:
Device > Phone and select the voice mail profile.
|
Adding Users to Cisco CallManager
Cisco CallManager Administration allows you to display and maintain information about users on the network.
You must configure features to allow users to perform the following actions:
•Access the corporate directory and other customized directories from a Cisco IP Phone
•Set up their own speed dial and call forwarding numbers
•Subscribe to services that are accessible from a Cisco IP Phone
To set up these features, you must first add users to Cisco CallManager. Choose either of the following methods:
•To add users individually, use the Cisco CallManager Administration application and select User >Add a New User.
Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the application for details.
•To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.
Refer to the Bulk Administration Tool User Guide for details.
Modifying Phone Button Templates
Although the Cisco IP Phones support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.
Ideally, you can modify templates before registering phones on the network. Proceeding in this order allows you to access customized phone button template options from the Cisco CallManager Administration application during registration.
To modify a phone button template, open the Cisco CallManager Administration application and select Device > Phone Button Template. Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the application for details.
Possible Phone Button Template Configurations
The number of buttons and features that you can customize varies based upon Cisco IP Phone model. Familiarize yourself with the possible configuration options as described in Table 6-2.
Table 6-2 Default Phone Button Templates Listed by Model
Cisco IP Phone Model
|
Default Phone Button Template Description
|
Cisco IP Phone 7960
|
The default Cisco IP Phone 7960 template uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial. Access other phone features, such as call park, call forward, redial, hold, resume, voice mail, conferencing, and so on using soft keys on the Cisco IP Phone 7960.
|
Cisco IP Phone 7940
|
The Cisco IP Phone 7940 comes with two preconfigured phone button templates provided:
•7940 (2-Line)—Uses button 1 and 2 for lines.
•7940 (1-Line)—Uses button 1 for line 1 and button 2 for speed dial.
All Cisco IP Phone 7940 phones use one of these templates.
Access phone features, such as call park, call forward, redial, hold, resume, voice mail, conferencing, and so on, using soft keys on the Cisco IP Phone 7940.
|
Cisco IP Phone 7914 Expansion Module
|
The default Cisco IP Phone 7914 Expansion Module template uses buttons 1 through 11 for speed dial and leaves buttons 12 through 14 undefined.
Access phone features, such as call park, call forward, redial, hold, resume, voice mail, conferencing, and so on, using soft keys on the Cisco IP Phone 7960.
Each Cisco IP Phone 7914 Expansion Module can use a different template.
|
Cisco IP Phone 7910
|
The default phone button template for the Cisco IP Phone 7910 (named Default 7910) uses button 1 for message waiting, button 2 for conference, button 3 for forwarding, buttons 4 and 5 for speed dial, and button 6 for redial.
The Cisco IP Phone 7910 has fixed buttons for Line, Hold, Transfer, and Settings.
|
Updating Button Labels
If you change the button assignments on the Cisco IP Phone 7910, you can also update their corresponding labels. The Cisco IP Phone 7910 ships with extra mylar labels on a perforated sheet. After printing the labels, you can easily remove them from this sheet. These label sheets have different textures—one smooth side and one textured side; the textured side is labeled "front." This is the side that users contact when pressing the buttons. The type of printing method used determines the side to print on. To avoid ink rubbing off on users' fingers, choose a printing method that prints on the smooth side of the labels.
Use these specifications to print on the labels:
•Text size—10 point (on a PC-compatible computer) or 12 point (on a Macintosh-compatible computer)
•Text font—Univers 65 bold oblique
•Text color—PMS 413C
•Text position—2.533 mm above the button hole openings
Configuring Corporate Directories
Cisco IP Phone models 7960 and 7940 can store a directory of employee names and phone numbers. Although you access the directory from the IP Phone, you must configure the directory before users can access it. To use the corporate directory, you must have users entered into a Lightweight Directory Access Protocol (LDAP) directory configured with Cisco CallManager.
To set up these features, open Cisco CallManager and select User > Global Directory. Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.
Setting Up User Services
The Cisco IP Phone models 7960 and 7940 allow users to access specific information services, such as local movie times, stock quotes, weather reports, and so on. Although users access these services by pressing the Services button to display a services menu on the Cisco IP Phone, you must first configure the services to which users can subscribe.
In summary:
•System administrators configure available services using the Cisco CallManager Administration application.
•Users subscribe to services using the Cisco IP Phone User Options application. This web-based application provides a graphic user interface (GUI) for limited, end-user configuration of IP Phone applications.
Before setting up services, gather the URL addresses for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these features, open the Cisco CallManager Administration application and select Feature > Cisco IP Phone Services. Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.
After you configure these services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, where they can select and subscribe to configured services. Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.
Note To configure Extension Mobility services for users, see the Cisco CallManager Extended Services Administrator's Guide.
Providing Information to End Users
If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Provide the following information to end users:
•Identify yourself. The Cisco IP Phone Models 7960 and 7940 User Guide instructs users to direct some questions to a system administrator. To assist users, consider distributing an E-mail or memo identifying yourself or your network team. Provide contact information.
•Provide end users with the following information about the Cisco IP Phone User Options web-based application:
–The URL required to access the application
http://<serverName>/CCMUser/, where <serverName> is the host on which the web server is installed.
–A user ID and default password needed to access the application
These settings correspond to the values you entered when you added the user to Cisco CallManager.
–A brief description of what a web-based, graphic user interface application is, and how it is accessed with a Web browser.
–Outline the tasks that users can expect to accomplish with the application, including subscribing to services, setting up speed dial and call forwarding numbers, and creating a personal address book.
•Provide end users with access to user documentation for the Cisco IP Phones. For example, the Cisco IP Phone Models 7960 and 7940 User Guide includes detailed user instructions for subscribing to services, using extension mobility, and other key features.
For a list of available documentation, go to the Cisco IP Phone website at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm and select your preferred language.
For more information about viewing or ordering documentation, see the "Obtaining Documentation" section.
