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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified CallManager 5.0 (SIP)
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Network Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
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Troubleshooting and Maintenance
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Providing Information to Users Via a Website
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Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G
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Technical Specifications
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Index
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Table Of Contents
Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
Displaying a Configuration Menu
Overview of Network Configuration Options
Viewing and Editing Options on the Network Configuration Menu
Cisco Unified CallManager Options
Configuring Settings on the Cisco Unified IP Phone
The Cisco Unified IP Phone includes many configurable settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
This chapter includes the following topics:
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Configuration Menus on the Cisco Unified IP Phone
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Configuration Menus on the Cisco Unified IP Phone
The Cisco Unified IP Phone 7960G/7940G includes the following configuration menus:
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Displaying a Configuration Menu
To display a configuration menu, perform these steps.
Procedure
Step 1
Step 2
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To exit the Settings menu or a submenu, press the Exit softkey.
Note
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If you cannot access an option on the Settings menu, check the Settings Access field. For more information, see the Cisco Unified CallManager Administration Guide.
Related Topics
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Unlocking and Locking Options
Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon
appears on these menus.
To unlock or lock options, perform the following steps.
Before you Begin
Set the phone password with the phone_password parameter in the phone-specific configuration file.
Procedure
Step 1
a.
b.
For information about entering a password, see the "Editing Values" section.
Note
Step 2
Related Topics
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Editing Values
When you edit the value of an option setting on a configuration menu or enter a password, follow these guidelines:
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Note
Related Topics
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Network Configuration Menu
The Network Configuration menu contains options for viewing and making a variety of network settings.
For information about how to access the Network Configuration menu, see the "Displaying a Configuration Menu" section.
Related Topics
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Overview of Network Configuration Options
The settings that you can change on a phone's Network Configuration menu fall into several categories, as shown in Table 4-1. For a detailed explanation of each setting and instructions for changing them, see the "Network Configuration Menu" section.
Note
Related Topics
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Viewing and Editing Options on the Network Configuration Menu
Table 4-2 describes the options on the Network Configuration menu and, where applicable, explains how to change them.
Before you can change an option on this menu, you must unlock options as described in the "Unlocking and Locking Options" section. The Edit, Yes, or No softkeys for changing network configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked.
For information about the keys that you can use to edit options, see the "Editing Values" section.
Table 4-2 Network Configuration Menu Options
DHCP Server
IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address.
Display only—cannot configure.
MAC Address
Unique Media Access Control (MAC) address of the phone.
Display only—cannot configure.
Host Name
Unique host name that the DHCP server assigned to the phone.
Display only—cannot configure.
Domain Name
Name of the Domain Name System (DNS) domain in which the phone resides. You can overwrite this value if the Alternate Domain option is set to Yes.
Display only—cannot configure.
IP Address
Internet Protocol (IP) address of the phone.
If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.
Display only—cannot configure.
Subnet Mask
Subnet mask used by the phone.
Display only—cannot configure.
TFTP Server
Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use this option.
If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.
If the primary TFTP server is not listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server option.
For information about the CTL file, refer to Cisco Unified CallManager Security Guide.
Display only—cannot configure.
Dynamic TFTP Server
Dynamic TFTP server used by the phone.
Display only—cannot configure.
Default Router 1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2-5.)
Display only—cannot configure.
DNS Server 1
DNS Server 2
DNS Server 3
DNS Server 4
DNS Server 5
Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2-5) used by the phone.
Display only—cannot configure.
Dynamic DNS Server 1
Dynamic DNS Server 2
Not applicable in a Cisco Unified CallManager environment.
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Operational VLAN Id
Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.
If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.
If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.
Display only—cannot configure.
Admin VLAN Id
Auxiliary VLAN in which the phone is a member.
Used only if the phone does not receive an auxiliary VLAN from the switch, ignored otherwise.
1.
2.
CallManager 1
CallManager 2
CallManager 3
CallManager 4
CallManager 5
Cisco Unified CallManager servers that are available for processing calls from this phone, in prioritized order.
For more information, see the "Cisco Unified CallManager Options" section.
Display only—cannot configure.
Network Media Type
Speed and duplex of the network port (labelled 10/100 SW on the phone). Valid values:
Auto—Auto Negotiate
Full100—100-BaseT/full duplex
Half100—100-BaseT/half duplex
FUll0—10-BaseT/full duplex
Half10f—10-BaseT/half duplex0
If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.
Display only—cannot configure.
Network Port 2 Device Type
Type of device that is connected to the access port (labelled 10/100 PC on the phone). Valid values:
Hub/Switch—Used for a network or switch
PC—Used for a PC
Note
Display only—cannot configure.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
Display only—cannot configure.
DHCP Address Released
Releases the IP address assigned by DHCP.
Display only—cannot configure.
Alternate TFTP
Indicates whether the phone is using an alternative TFTP server. If you set this option to Yes, you must enter a value for TFTP Server 1.
Display only—cannot configure.
Erase Configuration
Changes these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings.
Display only—cannot configure.
HTTP Proxy Addr
Not applicable in a Cisco Unified CallManager environment.
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HTTP Proxy Port
Not applicable in a Cisco Unified CallManager environment.
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GARP Enabled
Indicates whether the phone learns MAC addresses from Gratuitous Address Resolution Protocol (ARP) responses. Disabling the phone's ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No (disabled).
Use Cisco Unified CallManager to modify.
Cisco Unified CallManager Options
The CallManager 1 through CallManager 5 options on the Network configuration menu show the host names or IP addresses, in prioritized order, of the Cisco Unified CallManager servers that the phone can register to. An option can also show the IP address of an SRST router that is capable of providing limited Cisco Unified CallManager functionality, if such a router is available.
For an available server, an option will show the Cisco Unified CallManager server IP address and one of the following states:
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An option may also include one of more of these designations:
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Note
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Related Topics
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SIP Configuration Menu
The SIP Configuration menu displays information that relates to the configurable parameters for the lines and SIP parameters on the phone.
For information about how to access the SIP Configuration menu, see the "Displaying a Configuration Menu" section.
Before you can change an option on this menu, you must unlock options as described in the "Unlocking and Locking Options" section. The Edit, Yes, or No softkeys for changing configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked.
For information about the keys you can use to edit options, see the "Editing Values" section.
Table 4-3 describes the options on the SIP Configuration menu and, where applicable, explains how to change them.
Table 4-3 SIP Configuration Menu Options
Line x Settings
Displays the Line Configuration menu for the selected line. For more information, see the "Line Configuration Menu" section
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Messages URI
URL of the server from which the phone obtains message services.
Use Cisco Unified CallManager to modify.
Preferred Codec
Displays the codec to use when a call is initiated.
Valid values are none, g711ulaw, g711alaw, and g729a.
1.
2.
Out of Band DTMF
Displays the configuration of the out-of-band signaling (for tone detection on the IP side of a gateway). The Cisco Unified IP Phone (SIP) supports out-of-band signaling using the AVT tone method.
Valid values are none, avt, and avt_always.
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2.
Register with Proxy
Not applicable in a Cisco Unified CallManager environment.
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Register Expires
Displays the amount of time, in seconds, after which a registration request expires.
Display only—do not configure.
TFTP Directory
Displays the IP address of the TFTP server.
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Phone Label
Displays the text that is displayed on the top right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller denazification or messaging.
Use Cisco Unified CallManager to modify.
Enable VAD
Displays if voice activation detection (VAD) is enabled.
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VOIP Control Port
Displays the UDP ports used for SIP messages.
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Start Media Port
Displays the start Real-Time Transport Protocol (RTP) range for media.
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3.
End Media Port
Displays the end Real-Time Transport Protocol (RTP) range for media.
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3.
Backup Proxy
Not applicable in a Cisco Unified CallManager environment.
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Backup Proxy Port
Not applicable in a Cisco Unified CallManager environment.
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Emergency Proxy
Not applicable in a Cisco Unified CallManager environment.
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Emergency Proxy Port
Not applicable in a Cisco Unified CallManager environment.
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Outbound Proxy
Not applicable in a Cisco Unified CallManager environment.
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Outbound Proxy Port
Not applicable in a Cisco Unified CallManager environment.
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NAT Enabled
Displays if Network Address Translation (NAT) is enabled.
1.
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NAT Address
Displays the WAN IP address of the NAT or firewall server.
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3.
Call Statistics
Displays if call statistics are enabled on the phone.
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Line Configuration Menu
The Line Configuration menu displays information that relate to the configurable parameters for the lines in your phone. To access this menu, choose the appropriate Line x Settings option from the SIP Configuration menu. For more information, see the "SIP Configuration Menu" section.
Table 4-4 describes the options in the Line Configuration menu.
Localization Menu
The Localization menu displays information about time, date, time zone, and option parameters that are configured for the phone. It also provides access to SNTP settings.
For information about how to access the Localization menu, see the "Displaying a Configuration Menu" section.
Before you can change an option on this menu, you must unlock options as described in the "Unlocking and Locking Options" section. The Edit, Yes, or No softkeys for changing network configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked.
For information about the keys you can use to edit options, see the "Editing Values" section.
Table 4-5 describes the options on the SIP Configuration menu and, where applicable, explains how to change them.
Table 4-5 Localization Menu Options
Time format 24hr
Displays the time format that is configured on the phone. If set to Yes, the phone displays the time in a 24 hour format. If set to No, the phone displays the time in a 12 hour format.
Use Cisco Unified CallManager to modify.
Date format
Displays the time format that is configured on the phone.
Valid values are M/D/Y, D/M/Y, Y/M/D, Y/D/M, Y-M-D, and YY-M-D.
Use Cisco Unified CallManager to modify.
Time zone
Displays the time zone that is configured on the phone.
When you change this value, a description of the new value appears on the line above the softkeys.
Use Cisco Unified CallManager to modify.
Language
Displays the language that is configured on the phone.
Note
Use Cisco Unified CallManager to modify.
SNTP Settings
Displays the SNTP Configuration menu. For more information, see the "SNTP Configuration menu" section
Use Cisco Unified CallManager to modify.
SNTP Configuration menu
The SNTP Configuration menu displays information about Simple Network Time Protocol (SNTP) settings for the phone. To access this menu, choose the SNTP Settings option from the Localization menu. For more information, see the "Localization Menu" section.
Table 4-6 describes the options in the Line Configuration menu.
XML URLs Menu
The XML URLs menu displays the URLs of the servers from which the phone obtains various information.
For information about how to access the XML URLs menu, see the "Displaying a Configuration Menu" section.
Table 4-7 describes the options on the XML Services Configuration menu.
Security Configuration Menu
The Security Configuration menu lets you set the encryption key used by the phone.
For information about how to access the Security Configuration menu, see the "Displaying a Configuration Menu" section.
To enter a configuration key, perform these steps:
Procedure
Step 1
Step 2
Step 3
For information about the keys you can use to edit options, see the "Editing Values" section. In addition, you can use these softkeys when you enter an encryption key:
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Step 4
