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Cisco Unified Communications System Documentation

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Cisco Unified Communications System Documentation

The Cisco Unified Communications System securely integrates voice, video, and other collaborative data applications into intelligent network communications solutions. This system, which includes IP telephony, voice messaging, rich-media conferencing, IP video broadcasting, and customer contact solutions, takes full advantage of all of the power, resiliency, and flexibility of an IP network.

Cisco Unified Communications System Technical Information Sites and System Documentation

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Click on an X in the System Release row of the table below to go to the system technical information site or documents for a system release. Click here for product or component specific information. Click here for more information on a Cisco Unified Communications System.

Each technical information site and system document is specific to the system release application components for contact center or IP telephony. Note the SMB (Small and Medium Business) sites are only applicable for 7.x system releases. SMB information for other releases is contained in the applicable product pages.
     
  System Releases  
     
 System Descrip-tion
 		 System Technical
Information Site		 System
Release Notes		  System  Test Results System Installation & Upgrade Manual
Contact Center
 		 IP Telephony Contact Center
 		 IP Telephony Contact Center
 		 IP Telephony Contact Center
 		 IP Telephony
ENT SMB ENT SMB ENT SMB ENT SMB
8.6(1)
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8.5(1)
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8.0(2)
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7.1(3)
x
7.1(2)
7.0(1)
6.1(1)
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6.0(1)
x
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Cisco Unified Communications System Release Summary Matrices
Summary Matrix for:
Contact Center
IP Telephony
Cisco Unified Communications System Release Compatibility

System Compatibility Tool

Cisco Unified Communications
System Wiki

Cisco DocWiki

UC Virtualization Wiki

Cisco Unified Communications
Managed Services

Managed Services
 

 
 
More information on Cisco Unified Communications System Documentation                                        Home
System Documentation
System Description
System Technical Information Site
System Release Notes
System Installation and Upgrade Manual
System Test Results
  
 
System Documentation    

Home

 
Cisco Unified Communications System Description Home  
The System Description provides an overview of the Cisco Unified Communications system. It describes the Cisco Unified Communications system-level approach, provides the primary technology focus of the system release and lists key features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models. This document also provides an overview of the steps you follow when you deploy a Cisco Unified Communications solution.
 
Cisco Unified Communications System Technical Information Site Home  
The Cisco Unified Communications System Technical Information Site is a one-stop location for all system-level documentation, resources, and training. This site contains system documentation that is presented in the network lifecycle process: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). Sites are specific to IP telephony or contact center system applications.

A significant focus of the system documentation is to provide information about the system test architecture and results, end-to-end functionality, interoperability, and performance under load/stress obtained from the system-level testing. The Technical Information Site also provides links to the following:
  • Solution Reference Network Design (SRND) guides
  • Cisco Unified Communications Compatibility Tool
  • Cisco Unified Workspace Licensing Tool
  • Component product documents in context as appropriate, with full listing in resource library
  • Training materials such as Video on Demand (VoD), MS PowerPoint presentations, and other training resources
  • Related tools (ordering, capacity and network management)
     
Cisco Unified Communications System Installation and Upgrade Manual Home  

This document provides installation and upgrade information about the IP Telephony and contact center components and configurations that have been tested and verified as a part of Cisco Unified Communications system testing. 

This document includes related information about compatibility, upgrade paths between releases, and upgrade strategies for different sized network installations. It discusses the upgrade sequence for individual test sites, emphasizing the order in which the components are to be upgraded. The System Installation and Upgrade Manual also provides references to installation and upgrade documentation for individual components.

                                     

Cisco Unified Communications System Release Notes Home  
System Release Notes describe the system-wide testing of the Cisco Unified Communications family of products that supplements the product-level testing performed on each product. System Release Notes include:
  • The functionality tested in the system release
  • A summary of the new and changed features in products that were added or changed in the Cisco Unified Communications solution set
  • Software and firmware version matrices that identify the specific release of each product tested as part of a system
  • Limitations and restrictions discovered during system testing
  • Links to related documentation for each product in the Cisco Unified Communications product family

 

Cisco Unified Communications System Test Results Home  

System Test Results document the interoperability testing done between Cisco Unified Communications family of products and the consequent test results. This document is of interest to customers who want to know the details of what was tested during Cisco Unified Communications System Releases and the outcome of such testing. The System Test Results document includes information such as: test case identifiers, descriptions of the executed test cases, call flows among the tested components, test status, and resulting defects.

Master Product List (based on the latest system release)

Home

 

       
Category
Component
Technical Information Site

Call Control

 Cisco Unified Communications Manager Contact Center, IP Telephony
Cisco Unified Communications Manager Business Edition 3000/5000/6000 IP Telephony
Cisco Unified Communications Manager Express IP Telephony
Cisco Unified Communications Session Management Edition IP Telephony
Cisco Unified Survivable Remote Site Telephony

IP Telephony
Cisco Intercompany Media Engine IP Telephony
Cisco Unified Enhanced Survivable Remote Site Telephony

IP Telephony
Cisco TelePresence Video Communication Server IP Telephony
Cisco Telepresence Video Communications Server Expressway IP Telephony

Contact Center

 Cisco Unified Intelligent Contact Management Contact Center
Cisco Unified Contact Center Enterprise Contact Center
Cisco Unified Contact Center Express Contact Center, IP Telephony
Cisco Unified IP IVR Contact Center
Cisco Unified Customer Voice Portal Contact Center
Cisco Unified ICME Support Tools Contact Center
Cisco Unified Intelligence Center Contact Center
Cisco Agent Desktop (CAD) Server and Agent Desktop Contact Center
Cisco Finesse Contact Center
Cisco MediaSense Contact Center

Applications

Cisco Emergency Responder

 IP Telephony
Cisco Unified Attendant Consoles IP Telephony

Cisco Unified Phone Proxy

 IP Telephony
Cisco Unified SIP Proxy Contact Center, IP Telephony
Cisco Unified Presence Contact Center, IP Telephony

Conferencing

Cisco Unified MeetingPlace

 IP Telephony

Cisco Unified Media Server for 3545 MCU (audio/video)

 IP Telephony

Cisco Unified Videoconferencing BRI and PRI Gateways

 IP Telephony

Cisco Integrated Services Routers (ISR)

 IP Telephony

Telepresence

 Cisco TelePresence System 500 Series, 1000, 1100, 1300 Series, 3000 Series, 3200 Series IP Telephony
Cisco TelePresence System EX90 and EX60 IP Telephony
Cisco TelePresence System Profile Series. IP Telephony
Cisco TelePresence System Quick Set and Cisco TelePresence System Integrator Package IP Telephony
Cisco IP Video Phone E20 IP Telephony
Cisco TelePresence Movi IP Telephony
Cisco TelePresence Server 7010 IP Telephony
Cisco TelePresence MCU MSE Series IP Telephony
Cisco Telepresence ISDN Gateway 3241 IP Telephony

Voice Mail and Unified Messaging

Cisco Unity

IP Telephony

Cisco Unity Connection

IP Telephony

Cisco Unity Express

IP Telephony
Cisco Unified Messaging Gateway IP Telephony
Cisco Unified Survivable Remote Site Voicemail IP Telephony

Endpoints and Clients

Cisco Unified IP Phones 3900 Series

 IP Telephony
Cisco Unified IP Phones 6900 Series Contact Center, IP Telephony
Cisco Unified IP Phones 7900 Series Contact Center, IP Telephony
Cisco Unified IP Phones 8900 Series Contact Center, IP Telephony
Cisco Unified IP Phones 9900 Series Contact Center, IP Telephony

Cisco IP Communicator

Contact Center, IP Telephony
Cisco Unified Personal Communicator IP Telephony
Cisco UC Integration for Lync (formerly Microsoft Office Communicator) Contact Center, IP Telephony
Cisco Unified Communications for RTX Contact Center, IP Telephony
Cisco Cisco Virtualization Experience Clients IP Telephony
Cisco Cius IP Telephony
Cisco Unified Communications Widgets IP Telephony

Cisco Unified Video Advantage

Contact Center, IP Telephony

Wireless and Mobility

Cisco Aironet Access Points

Contact Center, IP Telephony
Cisco Wireless LAN Controllers IP Telephony

Cisco Unified Mobile Communicator

 IP Telephony

Cisco Unified Mobility Advantage

 IP Telephony

Cisco Mobile for Nokia

 IP Telephony

Cisco Mobile for Android

 IP Telephony

Security

Cisco Adaptive Security Appliance (ASA) 5500 Series

Contact Center, IP Telephony

Cisco Advanced Inspection and Prevention Security Services Module (AIP-SSM)

 Contact Center, IP Telephony

Cisco Security Agents

 Contact Center, IP Telephony

Cisco Enterprise Policy Manager

 IP Telephony

Network Management

Cisco Unified Operations Manager

Contact Center, IP Telephony

Cisco Unified Service Monitor

IP Telephony

Cisco Unified Service Statistics Manager

IP Telephony

Cisco Unified Provisioning Manager

IP Telephony

Cisco Virtual Desktop Integration

IP Telephony

Communications Infrastructure  

Cisco IOS Software

Contact Center, IP Telephony

Unified Computing System B200 M2,C200 M2,and C210 M2 (Unified Communications Virtualization)

 IP Telephony

Cisco SRE 910 Service Module

 IP Telephony

Cisco Secure RTP and Cisco Secure SRST

 IP Telephony

Cisco 870 Integrated Services Router

 IP Telephony

Cisco 881 Integrated Services Router

Contact Center, IP Telephony

Cisco 1861 Integrated Services Router

 IP Telephony

Cisco 2800 Series Integrated Services Routers

 IP Telephony

Cisco 2900 Series Integrated Services Routers

 IP Telephony

Cisco 3800 Series Integrated Services Routers

 Contact Center, IP Telephony

Cisco 3900 Series Integrated Services Routers

 IP Telephony
Cisco AS5400XM Contact Center
Cisco 7206VXR Router Contact Center

Cisco 3700, 3800, 3900 Series Gateways and Gatekeepers

 Contact Center, IP Telephony

Cisco VGD 1T3 Voice Gateway

Contact Center, IP Telephony

Cisco VG30D Voice Gateway

IP Telephony

Cisco Catalyst 3750 Series Switches

Contact Center, IP Telephony

Cisco Catalyst 4500 Series Switches

 IP Telephony

Cisco Catalyst 6500 Series Switches

 Contact Center, IP Telephony

Cisco Catalyst 6600 Series Voice Gateways

 IP Telephony

Cisco Unified Border Element for Cisco ISR and ASR Series

 Contact Center, IP Telephony

Cisco VG200 Series Analog Voice Gateways

 IP Telephony
Cisco ATA 180 Series Analog Telephone Adaptors IP Telephony

RSVP Agent (on 3800 Series Routers)

 Contact Center
Unified Computing System   Cisco UCS B-Series Blade Servers   Contact Center, IP Telephony
Cisco UCS C-Series Rack-Mount Servers  Contact Center, IP Telephony