Table Of Contents
Cisco Unity 4.1 and 4.0(x) System Requirements, and Supported Hardware and Software, and Support Policies
PART 1: Cisco Unity 4.1 and 4.0(x) System Requirements
Cisco Unity Configurations
Cisco Unity Voice Messaging Configuration
Cisco Unity Unified Messaging Configuration
Hardware Requirements
Software Requirements
Software Requirements—Cisco Unity Server
Minimum Service Packs Required—Cisco Unity Server
Software Requirements—Message Store
Domino Requirements
Exchange Requirements
Software Requirements—Subscriber Workstations
Language Requirements for Third-Party Software
List of Third-Party Software
Windows, Message Store, and Network Requirements
Requirements for Cisco Unity Voice Messaging
Requirements for Cisco Unity Unified Messaging
Requirements for Using Message Store Clustering
Domino Requirements
Exchange Requirements
Requirements for Domino Partitioning
Requirements for Homing Subscribers in Exchange 5.5 and Also in Exchange 2000 and/or Exchange 2003
Cisco Unity Failover Requirements
Requirements for Cisco Unity Hospitality and Property Management System Integration
Requirements for Upgrading from Cisco Unity Version 2.x to Version 4.1 or 4.0(x)
Security Recommendations
Set Up Cisco Unity to Use SSL
Other Considerations and Recommendations
Cisco Unity Languages
Unsupported Configurations
PART 2: Supported Hardware for Use with Cisco Unity 4.1 and 4.0(x)
Supported Phone System Integrations
Supported IP Phone System Integrations
Supported Phone System Integrations Through PIMG or TIMG Units
Supported Other Phone System Integrations
Supported Voice Cards
Recommendations for Using AMIS with Cisco Gateways
Supported Optional Hardware
Unsupported Hardware
PART 3: Supported Software for Use with Cisco Unity 4.1 and 4.0(x)
Compatibility Information
Supported Antivirus Software
Supported Fax Server Software
Supported Monitoring Software
Additional Supported Software
Unsupported Third-Party Software
PART 4: Support Policies for Cisco Unity 4.1 and 4.0(x)
Support Policy for AMIS Voice Messaging Systems
Support Policy for Antivirus Software
Support Policy for Apache Tomcat Upgrades
Support Policy for Backup Software
Support Policy for IBM Lotus Domino Critical Fixpacks
Support Policy for Microsoft Service Packs and Updates
Support Policy for Monitoring Software
Support Policy for Optional Software
Support Policy for VPIM Voice Messaging Systems
Interoperability with Cisco Unity Express
Support Policy for Windows Automatic Update
Cisco Unity 4.1 and 4.0(x) System Requirements, and Supported Hardware and Software, and Support Policies
Revised September 11, 2008
Note 
If you are looking for requirements or support information for Cisco Unity version 4.2, refer instead to Cisco Unity 4.2 System Requirements or to Supported Hardware and Software, and Support Policies for Cisco Unity 4.2 and Later. Both documents are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
This document lists requirements, supported hardware and software, support policies, and other necessary information for installing a Cisco Unity 4.1 or 4.0(x) system. It is divided into four parts:
PART 1: Cisco Unity 4.1 and 4.0(x) System Requirements
PART 2: Supported Hardware for Use with Cisco Unity 4.1 and 4.0(x)
PART 3: Supported Software for Use with Cisco Unity 4.1 and 4.0(x)
PART 4: Support Policies for Cisco Unity 4.1 and 4.0(x)
(For requirements, and supported hardware and software for the Cisco Unity Bridge, refer to System Requirements, and Supported Hardware and Software for Cisco Unity Bridge at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
PART 1: Cisco Unity 4.1 and 4.0(x) System Requirements
•Cisco Unity Configurations
•Hardware Requirements
•Software Requirements
•Language Requirements for Third-Party Software
•Windows, Message Store, and Network Requirements
•Requirements for Using Message Store Clustering
•Requirements for Domino Partitioning
•Requirements for Homing Subscribers in Exchange 5.5 and Also in Exchange 2000 and/or Exchange 2003
•Cisco Unity Failover Requirements
•Requirements for Cisco Unity Hospitality and Property Management System Integration
•Requirements for Upgrading from Cisco Unity Version 2.x to Version 4.1 or 4.0(x)
•Security Recommendations
•Cisco Unity Languages
•Unsupported Configurations
•PART 2: Supported Hardware for Use with Cisco Unity 4.1 and 4.0(x)
•PART 3: Supported Software for Use with Cisco Unity 4.1 and 4.0(x)
•PART 4: Support Policies for Cisco Unity 4.1 and 4.0(x)
Cisco Unity Configurations
The following two subsections describe the characteristics of the Cisco Unity Voice Messaging Configuration and the Cisco Unity Unified Messaging Configuration.
Cisco Unity Voice Messaging Configuration
Note IBM Lotus Domino is not supported for use with the Cisco Unity Voice Messaging configuration.
•The Cisco Unity server handles only voice messages.
•When the Cisco Unity server is connected to the network:
–Cisco Unity can be integrated with Cisco Unified CM and Cisco SIP Proxy Server.
–Cisco Unity can be integrated with a circuit-switched phone system through Intel PBX-IP Media Gateway (PIMG) units.
–Cisco Unity administration can be performed over the network.
–Subscribers have access to the Cisco Unity Assistant through the Cisco Personal Communications Assistant (PCA).
–The server has access to network utilities, such as virus checking and backup.
•Subscribers check messages by phone or from the Cisco Unity Inbox (accessed through the Cisco PCA).
•E-mail attributes, if any, and voice-mail attributes on subscriber accounts must be administered separately.
•Table 1 lists the supported Microsoft Exchange versions on the Cisco Unity server and on a separate server for new installations and for upgrades from Cisco Unity 3.x or earlier.
Table 1 Supported Message Store Versions for Cisco Unity Voice Messaging
| |
Message Store
on the Cisco Unity Server
|
Message Store
on a Separate Server
|
New
Installation
|
•Exchange 2000 only
(Domino, Exchange 2003, and Exchange 5.5 are not supported.)
|
•Exchange 2003 (with Cisco Unity 4.1 and 4.0(5) only)
•Exchange 2000
(Domino and Exchange 5.5 are not supported.)
|
Upgrade from 3.x
or Earlier
|
•Exchange 2000
•Exchange 5.5
(Domino and Exchange 2003 are not supported.)
|
•Exchange 2003 (with Cisco Unity 4.1 and 4.0(5) only)
•Exchange 2000
•Exchange 5.5
(Domino is not supported.)
|
Note When Exchange is installed on a separate server, Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Cisco Unity Unified Messaging Configuration
In the Unified Messaging configuration, the Cisco Unity server is connected to message store servers in the same site or in multiple sites.
Cisco requires the following certification for anyone installing a Cisco Unity server as a Unified Messaging server:
With Domino
|
Certified Lotus Professional System Administrator
|
With Exchange
|
Microsoft Certified System Engineer
|
The Cisco Unity Unified Messaging configuration has the following characteristics:
•The Cisco Unity server handles only voice messages. Voice and e-mail messages are stored on the message store servers.
•The Cisco Unity server is connected to the network, so it has access to the message store directory and to network utilities, such as virus checking and backup.
•Subscribers check messages:
–With Domino, by using the phone or an e-mail client.
–With Exchange, by using the phone, the Cisco Unity Inbox, or an e-mail client. (The Cisco Unity Inbox is accessed through the Cisco Personal Communications Assistant, or Cisco PCA.)
•Cisco Unity administration may be performed over the network.
•Subscribers have access to the Cisco Unity Assistant through the Cisco PCA.
•Voice-mail and e-mail attributes on subscriber accounts may be administered from a single location by using the Cisco Unity Administrator.
•The message store must be installed on a separate server from Cisco Unity. Table 2 lists the supported message store versions for new installations and for upgrades from Cisco Unity 3.x or earlier.
Table 2 Message Store Versions Supported for Cisco Unity Unified Messaging
| |
Message Store
on the Cisco Unity Server
|
Message Store
on a Separate Server
|
New
Installation
|
For Unified Messaging, installing the message store on the Cisco Unity server is not supported.
|
•Domino 7.0x—with Cisco Unity 4.0(5) and later only1
•Domino 6.5.x—with Cisco Unity 4.0(4) and later only
•Domino 6.0.5 and later—with Cisco Unity 4.0(4) and later only
•Domino 6.0.4, 6.0.3, 6.0.2, 6.0.1, and 6.0.0—with Cisco Unity 4.0(3) and later only
•Domino 5.0.13—with Cisco Unity 4.0(5), 4.0(4), 4.0(2), and 4.0(1) only
•Domino 5.0.12, 5.0.11, and 5.0.10—with Cisco Unity 4.0(5) and earlier only
•Exchange 2003—with Cisco Unity 4.0(3) and later only
•Exchange 2000
(Exchange 5.5 is not supported.)
|
Upgrade from 3.x
or Earlier
|
For Unified Messaging, installing the message store on the Cisco Unity server is not supported.
|
•Exchange 2003 (with Cisco Unity 4.0(3) and later only)
•Exchange 2000
•Exchange 5.5
(Domino is not supported.)
|
Note Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Hardware Requirements
•A server that meets Cisco Unity specifications. Refer to the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting Cisco Unity on a platform that is not on the
Cisco Unity Supported Platforms List.
•Voice cards that are approved for use with Cisco Unity. (If you are integrating Cisco Unity with Cisco Unified CM, the integration does not require voice cards.) See the "Supported Voice Cards" section and the "Supported Other Phone System Integrations" section.
Some voice cards that were supported with earlier versions of Cisco Unity are no longer supported. If you are upgrading from Cisco Unity version 2.x to version 4.0(x) through 4.1 and the existing server contains unsupported voice cards, you must replace those cards to upgrade to version 4.0(x) through 4.1.
If you are installing a Cisco Unity system outside the United States and you are connecting it directly to the central office by using an analog loop, you may need to install inline telco filters on the Intel Dialogic voice cards to filter tax impulse signals. For more information, refer to the Intel Dialogic documentation and regulatory notices that ship with the voice cards.
•The necessary cables, line splitters, and adapters to connect the voice cards to the phone system. For information about the cables and other components required for each type of circuit-switched phone system integration, see the "Supported Other Phone System Integrations" section.
If you are installing cards that have H.100 connectors, you need to connect the cards by using an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.
Software Requirements
•Software Requirements—Cisco Unity Server
•Software Requirements—Message Store
•Software Requirements—Subscriber Workstations
Note that if you plan to run Cisco Security Agent for Cisco Unity on the Cisco Unity server, some versions of required software are not supported. Refer to the "Software Requirements" section of Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Software Requirements—Cisco Unity Server
•A supported version of Windows Server 2003 or of Microsoft Windows 2000 Server:
Windows Server 2003
Enterprise Edition
and
Windows Server 2003 R2
Enterprise Edition
|
•Supported with Cisco Unity version 4.1(1) in English only in both Unified Messaging and Voice Messaging configurations.
•Supported with Cisco Unity version 4.0(5) in English, French, German, and Japanese in both Unified Messaging and Voice Messaging configurations.
•Supported with Cisco Unity version 4.0(4) in English, French, German, and Japanese only in the Unified Messaging configuration.
When Windows Server 2003 is installed on the Cisco Unity server, the message store must be Exchange 2003 with Service Pack 2. (Cisco Unity Setup does not enforce the Service Pack 2 requirement, but the service pack resolves problems that originally prevented Exchange 2003 from being supported in a Voice Messaging configuration.)
|
Windows Server 2003
Standard Edition
and
Windows Server 2003 R2
Standard Edition
|
•Supported with Cisco Unity version 4.1(1) in English only in both Unified Messaging and Voice Messaging configurations.
•Supported with Cisco Unity version 4.0(5) in English, French, German, and Japanese in both Unified Messaging and Voice Messaging configurations.
•Supported with Cisco Unity version 4.0(4) in English, French, German, and Japanese only in the Unified Messaging configuration.
When Windows Server 2003 is installed on the Cisco Unity server, the message store must be Exchange 2003 with Service Pack 2. (Cisco Unity Setup does not enforce the Service Pack 2 requirement, but the service pack resolves problems that originally prevented Exchange 2003 from being supported in a Voice Messaging configuration.)
|
Windows 2000 Server
|
•Supported with Cisco Unity version 4.1(1) in English only.
•Supported with Cisco Unity versions 4.0(5) and earlier in English, French, German, and Japanese.
|
Windows 2000
Advanced Server
|
•Supported with Cisco Unity version 4.1(1) in English only.
•Supported with Cisco Unity versions 4.0(5) and earlier in English, French, German, and Japanese.
|
Caution If Windows Server 2003 is installed on the Cisco Unity server, voice cards and Dialogic software will not function correctly. Consequently, circuit-switched phone system integrations that use voice cards are not supported for use with a Cisco Unity server on which Windows Server 2003 is installed. Note, however, that IP integrations (Cisco Unified CM and SIP) and PIMG integrations are supported for use with a Cisco Unity server on which Windows Server 2003 is installed.
Caution If Windows Server 2003 is installed on the Cisco Unity server, Domino is not supported.
Cisco Unity is not qualified for use on Windows 2000 Professional or Windows 2000 Datacenter Server.
•The applicable version of Microsoft SQL Server:
–On a system with more than 32 voice ports, Microsoft SQL Server 2000 Standard Edition
–On a system with 32 or fewer voice ports, Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
Other editions of SQL Server and MSDE are not supported.
Note A system that is using Cisco Unity failover requires SQL Server 2000 Standard Edition regardless of the number of voice ports. (See also "Cisco Unity Failover Requirements" section.)
•Microsoft Internet Explorer 6.0
•MSXML 3.0
•Microsoft .NET Framework, version 1.1
•If you are integrating Cisco Unity with Cisco Unified CM or Cisco Unified CM Express, a version of the Cisco Unity-CM TSP that is compatible with the version of Cisco Unity that you are installing and the version of Cisco Unified CM or Cisco Unified CM Express that is currently installed. Refer to SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.
•One of the following remote-access applications is required for Cisco TAC support:
–Microsoft Windows Terminal Services. (Terminal Services is the default remote-access software for the Cisco Unity server and is included with Windows 2000.)
Note that using Terminal Services on a Cisco Unity server to install or upgrade Cisco Unity is not supported. For other limitations on using Terminal Services, refer to the "Limitations and Restrictions" section of the release notes for your version of Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
–Symantec pcAnywhere version 10.0. (Use an external modem with pcAnywhere.)
•Cisco Unity
•The service packs listed in the following section, "Minimum Service Packs Required—Cisco Unity Server."
Minimum Service Packs Required—Cisco Unity Server
Install the following service packs as applicable, depending on the Cisco Unity version (installation is enforced by Cisco Unity Setup):
Cisco Unity 4.1(1)
|
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 3 or SP 3a for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 4
|
Cisco Unity 4.0(5)
|
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 3 or SP 3a for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 4
|
Cisco Unity 4.0(4)
|
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 3 or SP 3a for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 4
|
Cisco Unity 4.0(3)
|
•Hot fix for Blaster worm described in Microsoft Security Bulletin MS03-026 and Microsoft Knowledge Base article 823980. (This hot fix has been superseded by MS03-039.)
•Hot fix for IIS described in Microsoft Security Bulletin MS03-007 and Microsoft Knowledge Base article 815021.
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 3 or SP 3a for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 3
|
Cisco Unity 4.0(2)
|
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 3 or SP 3a for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 3
|
Cisco Unity 4.0(1)
|
•Internet Explorer 6 SP 1
•MSXML 3.0 SP 1
•SP 2 for SQL Server 2000 and for MSDE 2000
•SRP 1 August 2002 for SQL Server 2000 and for MSDE 2000
•Windows 2000 Server SP 3
|
We recommend that you also update the Cisco Unity server with the security updates that Microsoft releases monthly. Refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
We strongly recommend that you update the Cisco Unity server with the service packs listed in the "Recommended Service Packs—Cisco Unity Server" section below. Some of the service packs may be more recent than the minimum required service packs listed here. If you do so, we recommend that you run the Cisco Unity Server Updates wizard to update the Cisco Unity server with the security updates that apply to the recommended service packs.
Recommended Service Packs—Cisco Unity Server
•Windows Server 2003 Service Pack 2 (with Windows 2003 on the Cisco Unity server)
•SQL Server 2000 Service Pack 4 (with SQL Server 2000 on the Cisco Unity server)
•MSDE 2000 Service Pack 4 (with MSDE 2000 on the Cisco Unity server)
Software Requirements—Message Store
IBM Lotus Domino and Microsoft Exchange are qualified for use with Cisco Unity 4.1. and 4.0(x).
•Domino Requirements
•Exchange Requirements
Domino Requirements
Revised April 4, 2008
Caution If Windows Server 2003 is installed on the Cisco Unity server, Domino is not supported.
For Cisco Unity with Domino, the following IBM Lotus software is required:
•The server component of IBM Lotus Domino Unified Communications (DUC) for Cisco—csServer—is required on each Domino server that hosts a mail file or mail file replica that belongs to a Cisco Unity subscriber.
•The Domino domain directory database must be updated with csAdmin, the administration component of DUC for Cisco.
•IBM Lotus Notes is required on the Cisco Unity server.
Table 3 lists the supported version combinations of the IBM Lotus software that is required with Cisco Unity with Domino.
Table 3 Supported Versions of IBM Lotus Domino, DUC for Cisco, and IBM Lotus Notes
Cisco Unity
Version
|
Supported
Domino Versions
|
Supported DUC for
Cisco Versions
on Domino Servers
|
Supported Notes Versions
on the Cisco Unity Server
|
Supported Operating Systems
on Domino Servers Running
DUC for Cisco
|
4.1(1)
|
7.0x1 (AIX and Windows)
|
1.2.3
|
6.5.x
6.0.x
|
IBM AIX
Windows Server 2003, Windows 2000 Server
|
4.1(1)
|
6.5.x (AIX and Windows)
6.0.x (AIX and Windows)
|
1.2.3, 1.2.22
|
6.5.x
6.0.x
|
IBM AIX
Windows Server 2003 (When using DUC for Cisco 1.2.2, only Windows Server 2003 R1 is supported.)
Windows 2000 Server
|
4.0(5)
|
7.0x3 (AIX and Windows)
6.5.x (AIX and Windows)
6.0.x (AIX and Windows)
|
1.2.3
|
6.5.x
6.0.x
|
IBM AIX
Windows Server 2003, Windows 2000 Server
|
4.0(5)
|
6.5.x (AIX and Windows)
6.0.x (AIX and Windows)
5.0.13, 5.0.12, 5.0.11, 5.0.10 (Windows only)
|
1.2.22
|
6.5.x
6.0.x
5.0.13, 5.0.12, 5.0.11, 5.0.10
|
IBM AIX
Windows Server 2003 R1, Windows 2000 Server
|
4.0(4)
|
6.5.x (AIX and Windows)
6.0.x (AIX and Windows)
5.0.13, 5.0.12, 5.0.11, 5.0.10 (Windows only)
|
1.2.22,4
|
6.5.x
6.0.x
5.0.13, 5.0.12, 5.0.11, 5.0.10
|
IBM AIX5
Windows Server 2003 R1, Windows 2000 Server
|
4.0(3)
|
6.0.4, 6.0.3, 6.0.2, 6.0.1, 6.0.0
5.0.12, 5.0.11, 5.0.10
|
1.2.16
|
6.0.1, 6.0.0
5.0.12, 5.0.11, 5.0.10
|
Windows 2000 Server
|
4.0(2)
|
5.0.13, 5.0.12, 5.0.11, 5.0.10
|
1.1
|
5.0.11, 5.0.10
|
Windows 2000 Server
|
4.0(1)
|
5.0.13, 5.0.12, 5.0.11, 5.0.10
|
1.1
|
5.0.10
|
Windows 2000 Server
|
Caution If you want to use the Domino Administrator option Upgrade to More Secure Internet Password Format, you must install Notes version 5.0.11 or later on the Cisco Unity server. Otherwise Cisco Unity subscribers will not be able to log on to the Cisco Personal Communications Assistant.
Note that Cisco Unity does not ship with IBM Lotus server or client software. The software must be purchased from Cisco or from IBM Lotus.
All Critical Fixpacks are automatically supported.
For additional Domino requirements, see:
•Windows, Message Store, and Network Requirements
•Requirements for Using Message Store Clustering
•Requirements for Domino Partitioning
Exchange Requirements
•A supported version of Microsoft Exchange Server
Note Customers are responsible for providing their own copy of Exchange Server 2003 or Exchange 2000 Server (unless they are using the Voice Mail Run-Time Edition of Exchange 2003 or Exchange 2000 that ships with Cisco Unity).
–Exchange Server 2003 Enterprise Edition. Note the following:
In a Unified Messaging configuration, Exchange 2003 is supported for Cisco Unity 4.0(3) and later only.
In a Voice Messaging configuration, Exchange 2003 is supported for Cisco Unity 4.0(5) and later only. Also requires Exchange Server 2003 Service Pack 2. (Cisco Unity 4.0(5) Setup does not enforce the Service Pack 2 requirement, but the service pack resolves problems that originally prevented Exchange Server 2003 from being supported in a Voice Messaging configuration.)
–Exchange Server 2003 Standard Edition. Note the following:
In a Unified Messaging configuration, Exchange 2003 is supported for Cisco Unity 4.0(3) and later only.
In a Voice Messaging configuration, Exchange 2003 is supported for Cisco Unity 4.0(5) and later only. Also requires Exchange Server 2003 Service Pack 2. (Cisco Unity 4.0(5) Setup does not enforce the Service Pack 2 requirement, but the service pack resolves problems that originally prevented Exchange Server 2003 from being supported in a Voice Messaging configuration.)
Caution Cisco Unity 3.x does not support Exchange 2003. If you are upgrading to Cisco Unity 4.x because it supports Exchange 2003, you must upgrade to Cisco Unity version 4.0(3) or later before you run Exchange 2003 Forestprep. Otherwise, the changes that Forestprep makes to Active Directory will cause Cisco Unity to stop functioning. (Cisco Unity versions 4.0(2) and 4.0(1) do not support Exchange 2003 either, but they are not affected by the changes that Forestprep makes to Active Directory.)
–Voice Mail Run-Time Edition of Exchange Server 2003 Enterprise Edition (Cisco Unity ships with this version, for use in the Voice Messaging configuration only.)
–Exchange 2000 Server Enterprise Edition
–Exchange 2000 Server Standard Edition
–Exchange 2000 Conferencing Server (Supported in the Unified Messaging configuration only, on a separate server.)
–Voice Mail Run-Time Edition of Exchange 2000 Server Enterprise Edition (Cisco Unity ships with this version, for use in the Voice Messaging configuration only.)
–For a Cisco Unity system installed earlier than January 1, 2006, only, the Voice Mail Run-Time Edition of Exchange Server version 5.5 or Exchange Server (Standard Edition) version 5.5.
Caution As of January 1, 2006, Exchange Server 5.5 is no longer allowed as the message store for a new installation of Cisco Unity. This applies to all versions of Cisco Unity, and to both Unified Messaging and Voice Messaging configurations. If a customer installs a new Cisco Unity system on or after that date and configures Cisco Unity to use Exchange 5.5 as the message store, Cisco TAC will not provide support for the system until the customer has upgraded to Exchange Server 2003 or Exchange 2000 Server.
Microsoft ended support for Exchange 5.5 on December 31, 2005. To the extent possible, Cisco will continue to support Exchange 5.5 as a message store for a Cisco Unity system installed in 2005 or earlier. However, if a problem with Exchange 5.5 cannot be resolved, the customer will be required to upgrade to Exchange 2003 or Exchange 2000. (For information on upgrading Exchange, refer to the "Upgrading Exchange on the Cisco Unity System" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity (With Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. For information on Microsoft support, see the article Exchange Server 5.5 Rides into the Sunset (Exchange 2000 Server, Saddle Up) on the Microsoft Exchange Server TechCenter website.)
Note A system that is using Cisco Unity failover requires that Exchange be on a separate server from the primary and secondary servers. (See also "Cisco Unity Failover Requirements" section.)
•Client Access Licenses (CALs) must be purchased for all configurations except Cisco Unity Voice Messaging with one of the following:
–Voice Mail Run-Time Edition of Exchange Server 2003 Enterprise Edition
–Voice Mail Run-Time Edition of Exchange 2000 Server Enterprise Edition
•The service packs listed in the following section, "Minimum Service Packs Required—Message Store."
For additional Exchange requirements, see:
•Windows, Message Store, and Network Requirements
•Requirements for Using Message Store Clustering
•Requirements for Homing Subscribers in Exchange 5.5 and Also in Exchange 2000 and/or Exchange 2003
Minimum Service Packs Required—Message Store
The service packs listed in the table below are the minimum service packs required for the specified versions of Cisco Unity.
We strongly recommend that you update the Cisco Unity server with the service packs listed in the "Recommended Service Packs—Exchange Servers" section below. Some of the service packs may be more recent than the minimum required service packs listed here.
We recommend that you also update the Cisco Unity server with the security updates that Microsoft releases monthly. Refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity 4.1(1)
|
•Exchanger Server 2003 SP 2 in a Voice Messaging configuration (when Exchange 2003 is being used). Note that Cisco Unity Setup does not enforce this requirement, but the service pack resolves problems that originally prevented Exchange Server 2003 from being supported in a Voice Messaging configuration.
•Exchange Server 2003 SP 1 in a Unified Messaging configuration (when Exchange 2003 is being used)
•Exchange 2000 Server SP 3 (when Exchange 2000 is being used)
•Exchange 2000 Server Post-Service Pack 3 Update Rollup (KB 870540) (when Exchange 2000 is being used)
•Exchange Server 5.5 SP 4 (when Exchange 5.5 is being used)
|
Cisco Unity 4.0(5)
|
•Exchanger Server 2003 SP 2 in a Voice Messaging configuration (when Exchange 2003 is being used). Note that Cisco Unity Setup does not enforce this requirement, but the service pack resolves problems that originally prevented Exchange Server 2003 from being supported in a Voice Messaging configuration.
•Exchange Server 2003 SP 1 in a Unified Messaging Configuration (when Exchange 2003 is being used)
•Exchange 2000 Server SP 3 (when Exchange 2000 is being used)
•Exchange 2000 Server Post-Service Pack 3 Update Rollup (KB 870540) (when Exchange 2000 is being used)
•Exchange Server 5.5 SP 4 (when Exchange 5.5 is being used)
|
Cisco Unity 4.0(4)
|
•Exchange 2000 Server SP 3 (when Exchange 2000 is being used)
•Exchange Server 5.5 SP 4 (when Exchange 5.5 is being used)
|
Cisco Unity 4.0(3), 4.0(2), and 4.0(1)
|
•Exchange 2000 Server SP 2 (when Exchange 2000 is being used)
•Exchange Server 5.5 SP 4 (when Exchange 5.5 is being used)
|
Recommended Service Packs—Exchange Servers
•Exchange 2003 Service Pack 2 (when Exchange 2003 is being used)
•Exchange 2000 Service Pack 3 (when Exchange 2000 is being used)
•Exchange 2000 Post-Service Pack 3 Update Rollup (when Exchange 2000 is being used) (described in Microsoft Knowledge Base article 870540). The rollup is automatically installed when you run the Cisco Unity Server Updates wizard and choose to install Microsoft updates for Exchange.
For support information, refer to the "Support Policy for Microsoft Service Packs and Updates" section.
Note For Cisco Unity configurations with Exchange installed on a separate server, Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Software Requirements—Subscriber Workstations
•An operating system that is compatible with the version of Cisco Unity that you are installing. Refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html. A compatible operating system is required:
–For installing the Cisco Unity server in a Unified Messaging configuration and for subscribers to access voice messages by using Cisco Unity ViewMail for Microsoft Outlook and Lotus Notes with DUC for Cisco.
–For subscribers to access the Cisco Personal Communications Assistant (PCA). (Subscribers have access to the Cisco Unity Assistant and the Cisco Unity Inbox through the Cisco PCA.)
•A messaging client that is compatible with the version of Cisco Unity that you are installing. Refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html. A compatible messaging client is required for installing the Cisco Unity server in a Unified Messaging configuration and for subscribers to access voice messages by using ViewMail for Outlook and Lotus Notes with DUC for Cisco.
•An Internet browser that is compatible with the version of Cisco Unity that you are installing. Refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html. A compatible browser is required for subscribers to access the Cisco PCA.
Language Requirements for Third-Party Software
Required languages for the applications listed in the "List of Third-Party Software" section depend on the Windows locale on the Cisco Unity server.
Table 4 lists the required languages for French, German, Japanese, and U.S. English locales. For locales not listed in the table, U.S. English versions are required for all software.
Note that the locale on the Cisco Unity server must match one of the installed Cisco Unity languages (for example, if you choose French as the locale, then the French Cisco Unity system-prompt set must also be installed).
Caution Cisco Unity 4.1(1) is available only in U.S. English. You can install Cisco Unity 4.1(1) only on a server on which the U.S. English version of Windows 2000 Server or Windows Server 2003 is installed; you cannot change the locale of Windows to a setting other than English (United States); and you cannot upgrade an existing Cisco Unity system that is using a language other than U.S. English to version 4.1(1).
Table 4 Required Languages for Third-Party Software
Windows Locale
on Cisco Unity Server
|
Required Language for Third-Party Software
|
French
|
French versions are required for all software (see the "List of Third-Party Software" section) except the following four applications:
•IBM Lotus Domino Unified Communications (DUC) for Cisco—French or U.S. English is required.
•Microsoft MSXML—U.S. English is required.
•Microsoft MDAC—U.S. English is required.
•Symantec pcAnywhere (optional application)—U.S. English is required.
|
German
|
German versions are required for all software (see the "List of Third-Party Software" section) except the following four applications:
•IBM Lotus Domino Unified Communications (DUC) for Cisco—German or U.S. English is required.
•Microsoft MSXML—U.S. English is required.
•Microsoft MDAC—U.S. English is required.
•Symantec pcAnywhere (optional application)—U.S. English is required.
|
Japanese
|
Japanese versions are required for all software (see the "List of Third-Party Software" section) except the following four applications:
•IBM Lotus Domino Unified Communications (DUC) for Cisco—Japanese or U.S. English is required.
•Microsoft MSXML—U.S. English is required.
•Microsoft MDAC—U.S. English is required.
•Symantec pcAnywhere (optional application)—U.S. English is required.
|
U.S. English
|
U.S. English versions are required for all software (see the "List of Third-Party Software" section).
|
Locales not listed
in this table
|
U.S. English versions are required for all software (see the "List of Third-Party Software" section).
|
List of Third-Party Software
Depending on the Windows locale on the Cisco Unity server, the following software must be installed in the languages listed in Table 4:
•Cisco Unity ViewMail for Microsoft Outlook
•IBM Lotus Domino
•IBM Lotus Domino Unified Communications (DUC) for Cisco
•IBM Lotus Notes
•Microsoft Exchange
•Microsoft Internet Explorer
•Microsoft MDAC
•Microsoft MSXML
•Microsoft Outlook
•Microsoft SQL Server 2000 Standard Edition or Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
•Supported version of Microsoft Windows 2000 Server or Windows Server 2003
•Microsoft Windows Terminal Services
•Symantec pcAnywhere
Windows, Message Store, and Network Requirements
See the applicable section:
•Requirements for Cisco Unity Voice Messaging
•Requirements for Cisco Unity Unified Messaging
Requirements for Cisco Unity Voice Messaging
The Cisco Unity server must be connected to the network for most Voice Messaging configurations so that it has access to the message store, the directory, and network utilities. The only exception is when Exchange 2000 is installed on the Cisco Unity server, and the server is not configured for failover, and Cisco Unity is integrated with the phone system by using voice cards; in that configuration, a network connection is not required.
Table 5 Windows, Message Store, and Network Requirements for Cisco Unity Voice Messaging
Requirement Type
|
Requirements
|
Windows Server 2003 domain
|
The Cisco Unity server is a member server in an existing Windows Server 2003 domain.
For Cisco Unity versions 4.0(5) and 4.1(1), the Cisco Unity server can be running Windows Server 2003 or Windows 2000 Server. If the Cisco Unity server is running Windows Server 2003, the message store must be Exchange Server 2003.
For Cisco Unity versions 4.0(1) through 4.0(4), the Cisco Unity server must be running Windows 2000 Server. For these versions, Windows Server 2003 is not supported in a Voice Messaging configuration.
|
Windows 2000 Server or Windows NT domain
|
The Cisco Unity server is a domain controller/global catalog server (DC/GC) in its own domain or is a member server in an existing Windows 2000 or Windows NT domain.
|
Message store
|
Domino is not supported.
Exchange 2000 Server can be installed either on the Cisco Unity server or on a separate server. When upgrading from Cisco Unity 3.x, Exchange 5.5 can be installed either on the Cisco Unity server or on a separate server.
For Cisco Unity versions 4.0(5) and 4.1(1), Exchange Server 2003 must be installed on a separate server. For Cisco Unity versions 4.0(1) through 4.0(4), Exchange Server 2003 is not supported in a Voice Messaging configuration.
See also Table 1, "Supported Message Store Versions for Cisco Unity Voice Messaging."
|
Network
|
•Minimum 10 Mbps with minimal network access, if any.
•The Cisco Unity server must be connected to the servers listed below over a high-speed IP network with minimal propagation delay and with proper Quality of Service guarantees for traffic between the components.
When Domino is the message store:
–The Domino server that Cisco Unity uses for importing subscribers and lists from the primary subscriber address book, and that it monitors for changes to the Domino directory.
–The Domino server to which Cisco Unity sends voice messages.
–Any Domino server on which Cisco Unity subscriber mailboxes are homed.
When Exchange is the message store:
–The partner Exchange server.
–Any Exchange server on which Cisco Unity subscriber mailboxes are homed.
–The domain controller that Cisco Unity monitors for directory updates.
–The global catalog server that Cisco Unity monitors for directory updates.
–The global catalog server with which the Cisco Unity MAPI client communicates.
Connecting the Cisco Unity server to any of the specified servers over a wide-area network is not supported.
•If Cisco Unity failover is configured, recommended 100 Mbps connection between the primary and secondary servers.
•If Cisco Unity connects to Intel PBX-IP Media Gateway (PIMG) units over a WAN, the requirements for the WAN network connections are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
|
Requirements for Cisco Unity Unified Messaging
Cisco Unity provides unified messaging with Domino or Exchange installed on other servers. The Cisco Unity server must be connected to the network, so it has access to the message store, the directory, and network utilities.
Table 6 Windows, Message Store, and Network Requirements for Cisco Unity Unified Messaging
Requirement Type
|
Requirements
|
Windows 2003 domain
|
The Cisco Unity server is a member server in an existing Windows Server 2003 domain.
If the Cisco Unity server is running Windows Server 2003, the message store server that Cisco Unity connects with (the partner Exchange server) must be running Exchange 2003.
Domino is not supported.
|
Windows 2000 or Windows NT domain
|
The Cisco Unity server typically is a member server in an existing Windows 2000 or Windows NT domain.
|
Message store
|
For Cisco Unity with Domino—Domino must be installed on a separate server. See also Table 2, "Message Store Versions Supported for Cisco Unity Unified Messaging." If Windows Server 2003 is installed on the Cisco Unity server, Domino is not supported.
For Cisco Unity with Exchange—Exchange must be installed on a separate server. The Cisco Unity server services Exchange mailboxes in an existing Exchange organization. See also Table 2, "Message Store Versions Supported for Cisco Unity Unified Messaging."
|
Network
|
•Recommended minimum 100 Mbps connection.
•The Cisco Unity server must be connected to the servers listed below over a high-speed IP network with minimal propagation delay and with proper Quality of Service guarantees for traffic between the components.
When Domino is the message store:
–The Domino server that Cisco Unity uses for importing subscribers and lists from the primary subscriber address book, and that it monitors for changes to the Domino directory.
–The Domino server to which Cisco Unity sends voice messages.
–Any Domino server on which Cisco Unity subscriber mailboxes are homed.
When Exchange is the message store:
–The partner Exchange server.
–Any Exchange server on which Cisco Unity subscriber mailboxes are homed.
–The domain controller that Cisco Unity monitors for directory updates.
–The global catalog server that Cisco Unity monitors for directory updates.
–The global catalog server with which the Cisco Unity MAPI client communicates.
Connecting the Cisco Unity server to any of the specified servers over a wide-area network is not supported.
•If Cisco Unity failover is configured, recommended 100 Mbps connection between the primary and secondary servers.
•If Cisco Unity connects to Intel PBX-IP Media Gateway (PIMG) units over a WAN, the requirements for the WAN network connection are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
|
For information about the characteristics of the Cisco Unity configurations, see the "Cisco Unity Configurations" section.
Requirements for Using Message Store Clustering
See the applicable section:
•Domino Requirements
•Exchange Requirements
Domino Requirements
•Clustering on the same Domino server or on separate Domino servers is supported. (Clustering on the same Domino server assumes that you are using Domino partitioning. See also the "Requirements for Domino Partitioning" section.)
•Each clustered server must have a replica of each Cisco Unity subscriber's mail file.
•You must install csServer, the server component of IBM Lotus Domino Unified Communications (DUC) for Cisco, on each clustered server.
Exchange Requirements
When Cisco Unity will service subscribers in an Exchange cluster:
•Exchange 2003 clustering is supported with Cisco Unity 4.0(3) and later.
•Exchange 2000 clustering is supported with all versions of Cisco Unity 4.0(x) through 4.1.
•Do not install Cisco Unity on a server in an Exchange cluster.
•Do not install a Cisco Unity Voice Connector for Microsoft Exchange on a server in an Exchange cluster.
Exchange 5.5 clustering is not supported.
Cisco supports homing Cisco Unity subscriber mailboxes in an Exchange cluster. However, clustered Exchange servers require special hardware that Cisco does not provide and advanced knowledge of Windows and of Exchange clustering. Cisco will not help with configuration or support of the Exchange cluster; it is the responsibility of the customer to obtain support for the Exchange cluster.
Requirements for Domino Partitioning
•Domino partitioning is supported for Cisco Unity versions 4.1(1), 4.0(5), and 4.0(4), and for IBM Lotus Domino Unified Communications (DUC) for Cisco versions 1.2.3 and 1.2.2.
•Each partition must have its own IP address.
Requirements for Homing Subscribers in Exchange 5.5 and Also in Exchange 2000 and/or Exchange 2003
When Cisco Unity subscribers will be homed in Exchange 5.5 and also homed in Exchange 2000 and/or Exchange 2003, set up mixed-mode messaging before installing Cisco Unity:
•The Exchange 2000 and/or Exchange 2003 servers must be installed into one of the existing Exchange 5.5 sites.
•The Exchange version of the Active Directory connector must be installed.
•A recipient connection agreement must be set up to replicate data between the Exchange 5.5 directory and Active Directory. (An Exchange organization that has multiple sites will have multiple Active Directory connectors and multiple connection agreements.) If you want to be able to use the Cisco Unity Administrator to add Cisco Unity subscribers who will be homed in Exchange 5.5, on the Advanced tab of the Properties dialog box for this connection agreement, you must check the This Is a Primary Connection Agreement for the Connected Exchange Organization check box.
Cisco Unity Failover Requirements
Revised September 11, 2008
•The primary and secondary servers must both be qualified for Cisco Unity.
•Both Cisco Unity servers must have the same platform overlay.
•Both Cisco Unity servers must be member servers of the same domain (they cannot be domain controllers). Do not install Active Directory on either Cisco Unity server.
•If the Cisco Unity server names are longer than 14 characters, the first 14 characters of the server names must not be identical for the primary and secondary servers.
•Both Cisco Unity servers must be connected to the same message store.
•When Exchange is the message store, Exchange administration software must always be installed on the primary Cisco Unity server. When the message store is installed on a separate Exchange server, Exchange administration software must also be installed on the secondary Cisco Unity server.
•When IBM Lotus Domino is the message store, Lotus Notes is installed on both Cisco Unity servers. All other IBM Lotus software is installed on a computer other than the Cisco Unity servers.
•SQL Server 2000 Standard Edition must be installed on both Cisco Unity servers. (MSDE 2000 is not supported on either server with Cisco Unity failover.)
•One Cisco Unity server is designated the primary server, and the other Cisco Unity server is designated the secondary server.
•Both Cisco Unity servers must connect to the same phone system.
•Both Cisco Unity servers must have the same enabled features and configurations.
•Both Cisco Unity servers must be connected to the network and have a reliable connection of 100 Mbps minimum. There is no option for installing failover without a network connection.
•Failover can be used with any supported Cisco Unity configuration except with one that has no network connection.
•Cisco Unity and SQL Server 2000 must be installed on both the primary and secondary servers with the same domain account.
•MSSQLSERVER and SQLSERVERAGENT services on both Cisco Unity servers must be configured to use the same domain account that is a member of the Local Administrators
