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Release Notes for Cisco Unity Release 5.0(1)

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Table Of Contents

Release Notes for Cisco Unity Release 5.0(1)

Contents

System Requirements

Compatibility Information

Determining the Software Version

Cisco Unity

Cisco Unity-CM TSP

Cisco Unity Voice Connector for Microsoft Exchange

Active Directory Schema Extensions for Cisco Unity with Exchange

G.729a Audio Codec

Cisco Personal Communications Assistant

Cisco Unity ViewMail for Microsoft Outlook

Related Documentation

New and Changed Requirements and Support—Release 5.0(1)

Active Directory Schema Extensions Required for Cisco Unity with Exchange

Available Languages for Cisco Unity Components

Cisco Unity with Domino: Lotus Domino 6.0 and Notes 6.0 Are Not Supported for New Installs of Cisco Unity 5.0(1)

Cisco Unity with Exchange: Cisco Unified Personal Communicator

Cisco Unity with Exchange: Exchange Server 2007

Cisco Unity-CM TSP Version 8.2(1)

Cisco Unity Documentation

Cisco Unity User Guide

Cisco Unity Integration Guides

Interface Reference Guide for the Cisco Unity Administrator

Cisco Unity Voice Connector for Microsoft Exchange 2003/2000 Version 12.0(1)

Failover When Cisco Unity Servers Are Separated by a Firewall

IMAP and Cisco Unity Inbox Limits Increased for Selected Servers

Microsoft Service Packs Required with Cisco Unity

Mobile Message Access for BlackBerry Available for Use with Cisco Unity Unified Messaging with Domino

Mobile Message Access for BlackBerry Version 1.0(1) Is No Longer Supported

Phone System Integrations Qualified for Use with Cisco Unity

Software Qualified for Use on Cisco Unity Subscriber Workstations

Software That Is No Longer Supported for Use on Cisco Unity Subscriber Workstations

Standby Redundancy

Utility Updates in the Cisco Unity Tools Depot

New Functionality—Release 5.0(1)

Cisco Unity Conversation Enhancements

Cisco Unity with Domino: Full Mailbox Warnings

Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message

Configuring the Behavior for Replying to All Recipients of a Message

Conversation Settings Added to the Cisco Unity Assistant

Conversation Timeout Setting Added to Cisco Unity Administrator

Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings

Customizing the Subscriber Setup Options Menu

Dropped Call Recovery

Offering More Options at the Main Menu

Offering the Option to Revert to Default Message Playback Speed

Press-or-Say Phone Input Style

Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages

Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages

Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant

Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up

Spoken Commands

Cisco Unity Feature Scripts

Cisco Unity with Exchange: Message Store Configuration Wizard Prompts You to Enable Circular Logging

Cisco Unity with Exchange: Trusted Internet Subscribers and Trusted Internet Locations

Cisco Unity with Exchange: Using Logon Credentials from Active Directory Accounts in a Different Forest

Custom Key Map Wallet Card Wizard Enhancements

Distribution of Microsoft Updates Recommended for Use with Cisco Unity

Monitoring Messages Remotely

Phone View Features

Simulating Abbreviated Extensions

Subscriber Partitioning for Message Addressing by Phone

Tracking Unified Messaging Subscribers

Voice Recognition

Changed Functionality—Release 5.0(1)

Cisco Unity Conversation Changes

Conversation Behavior for Replying to All Recipients of a Message

Conversation Settings Removed from Advanced Settings Tool

Custom Key Map Conversations Preserved During an Upgrade

Cisco Unity Assistant: Send Message Style Setting Moved to the Phone Menu Preferences Page

Menu Repeats

Specifying the Transfer Settings for Alternate Contact Numbers

Switching Search Mode by Pressing ## or 00

Cisco Unity with Exchange: Create Cisco Unity Subscribers with Disabled Active Directory Accounts

Cisco Unity with Exchange: Private Secure Messaging

Diagnostic Improvements

Message Notifications and Message Waiting Indicators

Multiple Transfer Rules

On-Box Message Store with Failover for Cisco Unity Voice Messaging Configuration

Phone System Integrations Limited Only by Licensed Ports

QoS Setting Is Configurable

Route Forwarded Calls by the First or Last Redirecting Number

SMTP Networking Not Supported (Cisco Unity With Microsoft Exchange Only)

Support for Up to 144 Voice Messaging Ports

Tempu Logs Provide a History of Each Installation and Upgrade

Installation and Upgrade Information

Downloading Software for Cisco Unity 5.0(1)

Upgrading to Cisco Unity 5.0(1)

Installing Cisco Unity 5.0(1) for the First Time

Installation and Upgrade Notes

Cisco Unity Malfunctions After Exchange 2000 EDSLock Script Is Run

Customizing Cisco Unity System Prompts Is Not Supported

Example Subscriber Account Is Not Created During Cisco Unity Installation

Navigation Pane May Be Blank When Viewing the Cisco Unity Administrator in Japanese

Permissions Wizard Causes a Spike in Processing on All Domain Controllers in the Domain (Cisco Unity with Exchange Only)

Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter

Upgrade from Cisco Unity 4.x Requires an Upgrade License

Upgrade from Cisco Unity 4.0(2) or Earlier to Version 5.0(1) Requires Reactivation of Optional Conversation 1

Using Chinese-PRC, Chinese-Taiwan, Chinese-Hong Kong SAR, Japanese, and Korean Text to Speech

Limitations and Restrictions

Cisco Unity with Exchange: Subscriber Lookups Fail to Find Subscriber Names in Japanese

Delay When Subscribers Press 00 to Switch Search Modes in Cisco Unity Conversation

Message Monitor Cannot Be Enabled or Disabled for Individual Subscribers in Cisco Unity Administrator

Remote Desktop

Replacing Disks in a RAID

Text to Speech Does Not Read Name in the From Field in E-Mail

Web Pages That Contain the Media Master Control Bar Do Not Load Properly When Google Desktop Search Is Installed

Windows Application Event Log May Not Display Third-Party Product Name in Start-Up Log Entry

Windows Terminal Services

Caveats

Open Caveats—Release 5.0(1)

Resolved Caveats—Release 5.0(1)

Documentation Updates

Errors

Failover Configuration and Administration Guide for Cisco Unity Release 5.x: Behavior of Cisco Unity Failover During Outages of Network Components

System Administration Guide for Cisco Unity: Phone View Features

Omissions

Reconfiguration and Upgrade Guide for Cisco Unity (With IBM Lotus Domino): Upgrading the Domino Environment

System Administration Guide for Cisco Unity: Disabling Voice Recognition for All Subscribers

Troubleshooting Information

Installing a Cisco Unity Demonstration System

Limits on a Cisco Unity Demonstration System

Default License File

Time-Limited License File

Enabling a Cisco Unity Demonstration System with the Default License File

Enabling a Cisco Unity Demonstration System with the Time-Limited License File

Upgrading a Cisco Unity 4.x Demonstration System to a Cisco Unity 5.0(1) Demonstration System

Converting a Cisco Unity Demonstration System to a Standard System

Installing and Configuring Voice-Recognition Software on a Cisco Unity Server for Demonstration Purposes Only

Removing Voice-Recognition Software from the Cisco Unity Server

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Release 5.0(1)

Revised November 25, 2008

These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity Release 5.0(1).

Note Items in release notes may be added, or revised to correct or clarify information after the initial publication date (the date the software was released). When an item has been changed, the phrase "Added <date>" or "Revised <date>" is included in the text of the item.

Contents

These release notes contain the following sections:

•System Requirements

•Related Documentation

•New and Changed Requirements and Support—Release 5.0(1)

•New Functionality—Release 5.0(1)

•Changed Functionality—Release 5.0(1)

•Installation and Upgrade Information

•Limitations and Restrictions

•Caveats

•Documentation Updates

•Troubleshooting Information

•Installing a Cisco Unity Demonstration System

•Installing and Configuring Voice-Recognition Software on a Cisco Unity Server for Demonstration Purposes Only

•Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

The following documents list the most current Cisco Unity requirements and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html:

•System Requirements for Cisco Unity Release 5.0

•System Requirements, and Supported Hardware and Software for Cisco Unity Bridge 3.1

•Networking Options Requirements for Cisco Unity

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html:

•Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations

•SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

•SIP Trunk Compatibility Matrix: Cisco Unity and Cisco Unified Communications Manager

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

•Cisco Unity

•Cisco Unity-CM TSP

•Cisco Unity Voice Connector for Microsoft Exchange

•Active Directory Schema Extensions for Cisco Unity with Exchange

•G.729a Audio Codec

•Cisco Personal Communications Assistant

•Cisco Unity ViewMail for Microsoft Outlook

Cisco Unity

To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator

In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.

To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)

Step 1 Browse to the CommServer directory.

Step 2 Right-click AvCsMgr.exe, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.

Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version in Use by Using the Cisco Unity Telephony Integration Manager

Step 1 On the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. The UTIM window appears.

Step 2 In the left pane, click the Cisco Unified CM integration.

Step 3 In the right pane, click Properties. On the Integration tab, the Cisco Unity-CM TSP version is displayed in the TSP Version field.

To Determine the Cisco Unity-CM TSP Version in Use by Using the AvSkinny.tsp File

Step 1 Browse to the applicable directory, depending on the Windows version:

Windows 2003

Windows\System32 directory

Other versions

WinNT\System32


Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.

Cisco Unity Voice Connector for Microsoft Exchange

This section contains two procedures. Do the procedure for your version of Cisco Unity.

To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the applicable directory:

Exchange 2000
or Exchange 2003

<ExchangeServerPath>\VoiceGateway\Bin

Exchange 5.5

<ExchangeServerPath>\Connect\Voice\Bin


Step 3 Right-click GwIvc.exe, and click Properties.

Step 4 Click the Version tab in the Properties window.

Step 5 In the Item Name box, click Product Version to view the product version in the Value box.

To Determine the Voice Connector Version in Use: Cisco Unity 3.0 Through 3.1

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the applicable directory:

Exchange 2000

<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU

Exchange 5.5

<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU


Step 3 Right-click SetupRes.dll, and click Properties.

Step 4 In the Properties window, click the Version tab to view the File Version.

Active Directory Schema Extensions for Cisco Unity with Exchange

To View the Version of the Schema Extensions

Step 1 On the desktop of the server on which ADSchemaSetup was run, open the folder Ldif logs.

This folder contains subfolders that are named based on the date on which ADSchemaSetup was run.

Step 2 Open the folder named with the most recent date.

This folder contains a separate folder for Avdirmonex2k.ldf (Cisco Unity schema extensions), Omnigateway.ldf (Cisco Unity Bridge extensions), and Vpimgateway.ldf (VPIM extensions).

Step 3 Open the folder for the appropriate type of schema extensions, and open the file Ldif.log in Notepad.

Step 4 Scroll to the end of the file, and click the last line. There is more than one instance of cisco-Ecsbu-UM-Schema-Version in the file, and you need to locate the last instance that contains a version description.

Step 5 Click Edit > Find, enter cisco-Ecsbu-UM-Schema-Version, and click Up for the direction of the search.

Step 6 Click Find Next one or more times until you find an instance that is followed a few lines down by a line containing the word "Description" and one of the following, as applicable:

•Cisco Unity <version>

•Cisco Unity Bridge <version>

•Cisco Unity VPIM <version>

Note that the version displayed is the Cisco Unity version when the LDIF file was last modified, which may be older than your Cisco Unity version.

The following example shows two parts of an ldif.log file for the Avdirmonex2k.ldf extensions for a server that was installed using a version 4.2(1), and then upgraded to 5.0(1): 

51: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,

	DC=cisco-uty-123456,DC=cisco,DC=com

Entry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,

	DC=cisco-uty-123456,DC=cisco,DC=com

change: modify

Attribute 0) Description:Unity 4.2


Attribute or value exists, entry skipped.


...

106: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,

	DC=cisco-uty-123456,DC=cisco,DC=com

Entry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, 
	DC=cisco-uty-123456,DC=cisco,DC=com

change: modify

Attribute 0) Description:Cisco Unity 5.0


Entry modified successfully.

G.729a Audio Codec

When the G.729a audio codec has been installed on the Cisco Unity server or on a subscriber workstation, do the following procedure to determine the codec version.

To Determine the G.729a Audio Codec Version in Use

Step 1 Browse to the applicable directory, depending on the Windows version:

Windows 2003

Windows\System32 directory

Other versions

WinNT\System32


Step 2 Right-click Sl_g729a.acm, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Items list, click Product Version. The G.729a audio codec version is displayed in the Value window.

Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version in Use

Step 1 On the subscriber workstation, log on to the Cisco PCA.

Step 2 Browse to the Cisco Unity Assistant or the Cisco Unity Inbox, as applicable.

Step 3 On any page, click Help.

Step 4 Click the About Cisco Unity topic link on the menu.

The Cisco Unity version is displayed. The Cisco PCA version is the same as the Cisco Unity version.

Cisco Unity ViewMail for Microsoft Outlook

There are two ways to determine the version of ViewMail in use on a subscriber workstation. Do either procedure, as applicable.

To Determine the ViewMail Version in Use from Add/Remove Programs (ViewMail version 4.05 and Later Only)

Step 1 On the Windows Start menu on the subscriber workstation, click Settings > Control Panel > Add/Remove Programs.

Step 2 In the Currently Installed Programs list, find ViewMail for Outlook.

To Determine the ViewMail Version in Use from Outlook

In the Outlook Inbox on the subscriber workstation, on the Help menu, click About ViewMail.

Related Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.

New and Changed Requirements and Support—Release 5.0(1)

This section contains information about new and changed requirements and support in the Cisco Unity Release 5.0(1) time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Active Directory Schema Extensions Required for Cisco Unity with Exchange

Several Cisco Unity-specific attributes, an Aux class, and a Structural class were added to Avdirmonex2k.ldf, and the schema was extended in ways that will reduce the need for further schema extensions in the future. For more information, see the white paper Cisco Unity Data and the Directory (All Versions with Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.

For Omnigateway.ldf (Bridge Connector) and Vpimgateway.ldf (VPIM Connector), only the version number was changed. However, if the Active Directory schema was extended for Bridge Networking and/or VPIM Networking in the past and you do not extend the schema with the corresponding Cisco Unity 5.0(1) changes, the Cisco Unity Permissions wizard will not let you proceed.

The 5.0(1) extensions must be applied to the Active Directory schema when installing or upgrading to Cisco Unity 5.0(1):

•When installing a new Cisco Unity 5.0(1) server, the new schema extensions are applied as part of the schema update you perform during the installation process, as described in the Cisco Unity installation guide.

•When upgrading a Cisco Unity server to version 5.0(1), the schema updates must be applied at a specific point during the upgrade process. Follow the instructions in the Reconfiguration and Upgrade Guide for Cisco Unity that apply to your upgrade situation.

Note that the changes are backward compatible with earlier versions of Cisco Unity. If you have multiple servers connected through Digital Networking, you can apply the required schema updates in order to upgrade one Cisco Unity server to 5.0(1) even if other servers continue to run earlier versions of Cisco Unity. You can also apply the schema extensions well in advance of upgrading the first server to Cisco Unity 5.0(1). For a list of Cisco Unity version combinations that are supported for networked Cisco Unity servers, refer to the "Digital Networking Requirements for Cisco Unity with Exchange" section of Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Available Languages for Cisco Unity Components

This section lists the languages in which Cisco Unity components are available. Languages added with this release are marked with an asterisk(*).

Cisco Personal Communications Assistant

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Belgium, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-Spain

Cisco Personal Communications Assistant (PCA) Help

English-United States

Cisco Unity Administrator

English-United States, French-France, German-Germany, Japanese-Japan

Cisco Unity Administrator Help

English-United States, Japanese-Japan

Cisco Unity Phone View

Added August 31, 2007

Chinese-Hong Kong SAR*, Chinese-PRC*, Chinese-Taiwan*, Danish-Denmark*, Dutch-Netherlands*, English-United States*, French-France*, German-Germany*, Hungarian-Hungary*, Italian-Italy*, Japanese-Japan*, Korean-Korea*, Polish-Poland*, Portuguese-Portugal*, Russian-Russia*, Spanish-Spain*

IBM Lotus Domino Unified Communications (DUC) for Cisco—csClient

Chinese-Simplified, Chinese-Taiwan, English, English-International, French, German, Italian, Japanese, Korean, Portuguese, Spanish

(For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)

IBM Lotus Domino Unified Communications (DUC) for Cisco—csAdmin and csServer

English, English-International, French, German, Japanese

(For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)

System prompts

Arabic-Saudi Arabia, Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Czech-Czech Republic, Danish-Denmark, Dutch-Belgium, Dutch-Netherlands, English-Australia, English-Canada, English-New Zealand, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokmål, Polish-Poland, Portuguese-Brazil, Portuguese-Portugal, Russian-Russia, Spanish-Colombia, Spanish-Spain, Swedish-Sweden

Text-to-speech engine

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United Kingdom, English-United States, French-Canada, French-France, German-Germany, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokmål, Portuguese-Brazil, Portuguese-Portugal, Spanish-Spain, Swedish-Sweden

ViewMail for Outlook

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-Spain

ViewMail for Outlook Help

English-United States

Voice-recognition engine

English-United States

Product documentation for administrators/installers

English-United States, Japanese-Japan

Product documentation for end users

English-United States, Japanese-Japan

Cisco Unity with Domino: Lotus Domino 6.0 and Notes 6.0 Are Not Supported for New Installs of Cisco Unity 5.0(1)

On the IBM website, the document "End of Service (EOS) of Lotus Notes and Domino 6.0.x" indicates that Lotus Notes 6.0.x and Lotus Domino 6.0.x are end of service effective April 30, 2007. As a result, for new Cisco Unity 5.0(1) systems, you cannot install Lotus Notes 6.0.x on the Cisco Unity 5.0(1) server, and you cannot home Cisco Unity 5.0(1) subscriber mailboxes on a Lotus Domino 6.0.x server. However, if you are upgrading from Cisco Unity 4.x to Cisco Unity 5.0(1), you do not need to upgrade Notes or Domino.

Cisco Unity with Exchange: Cisco Unified Personal Communicator

Subscribers can use Cisco Unified Personal Communicator version 1.2 or later to view, play, and delete Cisco Unity voice messages. Cisco Unified Personal Communicator must be configured to use the IMAP messaging protocol to connect to Cisco Unity. Refer to the Installation Guide for Cisco Unified Personal Communicator at http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html.

Cisco Unity with Exchange: Exchange Server 2007

Cisco Unity now supports Exchange 2007 as the message store. Note the following limitations:

•Exchange 2007 is supported as the message store only when Cisco Unity is configured as Unified Messaging.

•Throughout the Cisco Unity documentation, procedures that are done on Exchange servers are different for Exchange 2007. The corresponding Exchange 2007 procedure is provided in the applicable locations.

•During installation, if you choose an Exchange 2007 server as the partner Exchange server, you must configure offline address books for Outlook 2003 and earlier regardless of which version(s) of Outlook you are using, or Cisco Unity will not function properly. The Cisco Unity installation guide explains the process in greater detail.

•During installation, if you choose an Exchange 2007 server as the partner Exchange server, you must stop during the Message Store Configuration wizard, run scripts on the Exchange 2007 server to create default Active Directory accounts and Exchange mailboxes, and return to the Cisco Unity server to complete the Message Store Configuration wizard. The Cisco Unity installation guide explains the process in greater detail.

•The Cisco Unity Voice Connector for Microsoft Exchange, which is required for communicating with another voice-messaging system using AMIS, the Cisco Unity Bridge, or VPIM, can only be installed on an Exchange 2000 or an Exchange 2003 server. A Voice Connector is not currently available for Exchange 2007. If the customer has already configured a pure Exchange 2007 environment, an Exchange 2000 or Exchange 2003 server cannot be added to the environment and, therefore, Cisco Unity functionality that requires the Voice Connector is not available.

•You cannot use Cisco Unity tools to create mailboxes in Exchange 2007:

–You cannot use Cisco Unity Administrator or Cisco Unity Bulk Import to create Exchange 2007 mailboxes. If you want to create Cisco Unity subscribers whose mailboxes are homed in Exchange 2007, you must create the corresponding Active Directory accounts and Exchange mailboxes first, then create the subscribers by importing their Active Directory data. See the System Administration Guide for Cisco Unity for information on how to create subscribers by importing data from Active Directory.

–If you are migrating or recovering a system using the Cisco Unity Disaster Recovery tools (DiRT) and if mailboxes are homed on Exchange 2007, the mailboxes must exist before the restore. DiRT cannot create mailboxes in Exchange 2007.

–You cannot use BellHop to provide hospitality/PMS functionality when Exchange 2007 is the message store because BellHop automatically creates mailboxes in Exchange.

•Cisco Unity Mobile Message Access for BlackBerry is not supported for Exchange 2007.

•Exchange 2007 transport rules are not applied to Cisco Unity voice messages.

•Integrated messaging via IMAP with Exchange 2007 is supported when Cisco Unity voice messages are stored in Exchange 2000 or Exchange 2003.

With Exchange 2000 or Exchange 2003, you can store e-mail messages in one Exchange message store, store Cisco Unity voice messages in another message store, and view both types of messages in a Microsoft Outlook Inbox. In this configuration, known as integrated messaging, you:

–Configure Outlook to use MAPI to communicate with the message store that contains e-mail (MAPI is required because the e-mail message store commonly also contains calendars and contacts).

–Configure Outlook to use IMAP to communicate with the message store that contains Cisco Unity voice messages. (Outlook only supports one MAPI connection at a time.)

–Enable Exchange rich-text format on Exchange servers, which converts IMAP to TNEF-encoded IMAP. (If you do not enable rich-text format, voice messages appear in the Outlook Inbox as e-mail messages, so ViewMail for Outlook is not available.)

Exchange 2007 does not support TNEF-encoded IMAP, but you can still use an integrated messaging configuration with Exchange 2007 if you store e-mail in Exchange 2007 and store Cisco Unity voice messages in Exchange 2000 or Exchange 2003.

Cisco Unity-CM TSP Version 8.2(1)

Cisco Unity-CM TSP 8.2(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.2(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

(The Cisco Unity-CM TSP is used only for SCCP integrations with Cisco Unified CM and Cisco Unified CM Express.)

Cisco Unity Documentation

The section lists new product documentation available with this release.

Cisco Unity User Guide

The Cisco Unity User Guide has been divided into four guides so that administrators can easily choose content relevant to subscribers based on the features and functionality enabled for them:

•User Guide for the Cisco Unity Phone Interface

•User Guide for the Cisco Unity Assistant Web Tool

•User Guide for the Cisco Unity Inbox Web Tool

•User Guide for Accessing Cisco Unity Voice Messages in an E-Mail Client (covers ViewMail for Outlook, DUC for Cisco, and IMAP client access to voice messages)

Note that the default key presses have been removed from procedures in the User Guide for the Cisco Unity Phone Interface. Instead, steps tell subscribers to choose menu options based on the prompts they hear (for example: Step 2 From the Main menu, choose the options Setup Options > Personal Settings > Change Password.). With this change, procedures are relevant for all subscribers, regardless of whether they are enabled for a custom conversation (created with the Custom Key Map utility), the default Cisco Unity conversation, or one of the optional premapped Cisco Unity conversations.

Administrators can use the Wallet Card wizard to produce cards that show the key presses for customized conversations and for Cisco Unity premapped conversations. For information on using the wizard, refer to the "Subscriber Orientation" chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

All of the user guides—as well as the User Guide for Mobile Message Access for BlackBerry—are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.

Cisco Unity Integration Guides

Certain Cisco Unity integration guides have been compiled into single books and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html:

•Cisco Unified CM SCCP Integration Guide for Cisco Unity Release 5.0

•Cisco Unified CM SIP Integration Guide for Cisco Unity Release 5.0

•PIMG Integration Guide for Cisco Unity Release 5.0

Interface Reference Guide for the Cisco Unity Administrator

This guide to the Cisco Unity Administrator is arranged according to the graphical user interface (GUI) pages in the web application, with chapters for each main area of the interface and sections for each page. Full definitions—including default values and minimum and maximum values, where applicable—are provided for all fields in the interface. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Cisco Unity Voice Connector for Microsoft Exchange 2003/2000 Version 12.0(1)

Voice Connector for Exchange 2000 12.0(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Voice Connector, refer to Release Notes for Cisco Unity Voice Connector for Microsoft Exchange 2000 Release 12.0(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

We recommend that you use the latest version of the Voice Connector that is supported for your version of Cisco Unity. If you call Cisco TAC with a problem related to networking, the Cisco TAC engineer may require that you upgrade to a newer supported version of the Voice Connector, if one is available.

For the most current compatibility information, refer to Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Failover When Cisco Unity Servers Are Separated by a Firewall

Revised April 16, 2008

If Exchange is the message store, Cisco Unity failover supports connections when the primary and secondary servers are separated by a firewall. However, the primary server cannot be separated by a firewall from:

•The partner Exchange server.

•The domain controller that Cisco Unity monitors for directory updates.

•The global catalog server that Cisco Unity monitors for directory updates.

•The global catalog server with which the Cisco Unity MAPI client communicates.

In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with.

Cisco Unity failover was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity.

If IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:

•One another.

•The Domino message store servers.

•The domain controller on which the Cisco Unity installation and services accounts were created.

If the system includes a Cisco Unity voice recognition server, the primary and secondary Cisco Unity servers must be on the same side of the firewall as the Cisco Unity voice recognition server.

For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the "IP Communications Required by Cisco Unity" chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

IMAP and Cisco Unity Inbox Limits Increased for Selected Servers

The maximum number of Cisco Unity subscribers who are using an IMAP e-mail client and/or using the Cisco Unity Inbox to access voice messages has been increased to 4000 subscribers for selected servers when the Exchange message store is installed on a separate server. The limits will be increased for additional servers as we have time to test after Cisco Unity 5.0 has been released.

For the limits for specific servers, see the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

Microsoft Service Packs Required with Cisco Unity

For the most current list of all required and recommended Microsoft service packs, refer to the "Software Requirements—Cisco Unity Server" section of Cisco Unity 5.0 System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Mobile Message Access for BlackBerry Available for Use with Cisco Unity Unified Messaging with Domino

Cisco Unity Mobile Message Access for BlackBerry version 1.1(1) has been qualified for use with Cisco Unity version 5.0(1) in a Unified Messaging configuration with Domino as the message store and BlackBerry Enterprise Server version 4.1(1).

Refer to Release Notes for Cisco Unity Mobile Message Access for BlackBerry Release 1.1(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Before you offer Mobile Message Access for BlackBerry to subscribers in your organization, review the following information:

•"Setting Up Mobile Message Access for BlackBerry (Unified Messaging Configurations Only)" in the "Setting Up Subscriber Workstations" chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

•The User Guide for Mobile Message Access for BlackBerry at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.

Mobile Message Access for BlackBerry Version 1.0(1) Is No Longer Supported

Beginning with version 5.0(1), Mobile Message Access for BlackBerry Version 1.0(1) is not supported for use with Cisco Unity. You must upgrade to Mobile Message Access for BlackBerry Version 1.1(1).

Phone System Integrations Qualified for Use with Cisco Unity

The following phone system integrations have been qualified for use with Cisco Unity since the last release:

•Cisco Unified CM 4.3 (SCCP integrations only)

•Cisco Unified CM 5.1 (SCCP and SIP trunk integrations)

•Cisco Unified CM 6.0 (SCCP and SIP trunk integrations)

•Cisco Unified CM Express 4.1 (SCCP and SIP trunk integrations)

•Mitel SX-2000 (digital integration through PIMG units)

•NEC NEAX 2400 (serial MCI integration through TIMG units)

•Nortel SL-100 (serial SMDI integration through PIMG units)

•Phone systems capable of a serial (SMDI, MCI, or MD-110) Integration through PIMG units

For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity version 5.0(1)—refer to the "Supported Phone System Integrations" section of Supported Hardware and Software, and Support Policies for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Software Qualified for Use on Cisco Unity Subscriber Workstations

The following software has been qualified for use on Cisco Unity subscriber workstations:

Cisco Unity with Domino

•Firefox version 2.x.x and later on the following operating systems:

–Linux

–Windows

•Internet Explorer version 7.0.x and later on Windows XP and Windows Vista. When you run Internet Explorer 7 on Vista, you must disable protected mode for trusted sites and add the URL of the Cisco Personal Communications Assistant to the list of trusted sites.

•The following versions of Microsoft Windows Vista are qualified for use on subscriber workstations:

–Windows Vista Enterprise (x86)

–Windows Vista Business (x86)

–Windows Vista Business N (x86)

Cisco Unity with Exchange

•Cisco Unity ViewMail for Microsoft Outlook version 5.0(1)

•Firefox version 2.x.x and later on the following operating systems:

–Linux

–Windows

•Internet Explorer version 7.0.x and later on Windows XP and Windows Vista. When you run Internet Explorer 7 on Vista, you must disable protected mode for trusted sites and add the URL of the Cisco Personal Communications Assistant to the list of trusted sites.

•The following versions of Microsoft Windows Vista are qualified for use on subscriber workstations:

–Windows Vista Enterprise (x86)

–Windows Vista Business (x86)

–Windows Vista Business N (x86)

For the most current version combinations of software qualified for use on subscriber workstations—including software qualified since the release of Cisco Unity version 5.0(1)—refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

Software That Is No Longer Supported for Use on Cisco Unity Subscriber Workstations

Beginning with Cisco Unity version 5.0(1), the following software is not supported for use on Cisco Unity subscriber workstations:

Cisco Unity with Domino

•Internet Explorer version 5.5

Cisco Unity with Exchange

•Internet Explorer version 5.5

For the most current version combinations of software qualified for use on subscriber workstations—including software qualified since the release of Cisco Unity version 5.0(1)—refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

Standby Redundancy

Revised April 16, 2008

The standby redundancy feature uses failover functionality to provide duplicate Cisco Unity servers for disaster recovery. The primary server is located at the primary facility, and the secondary server is located at the disaster-recover facility. Instructions for configuring this feature are in the applicable Failover Configuration and Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Standby redundancy functions in the following manner:

•Data is replicated to the secondary server, with the exceptions noted in the "About Cisco Unity Failover" chapter of the Failover Configuration and Administration Guide for Cisco Unity.

•Automatic failover is disabled.

•In the event of a loss of the primary server, the secondary server is manually activated.

When Microsoft Exchange is the message store, the primary server cannot be separated by a firewall from:

•The partner Exchange server.

•The domain controller that Cisco Unity monitors for directory updates.

•The global catalog server that Cisco Unity monitors for directory updates.

•The global catalog server with which the Cisco Unity MAPI client communicates.

In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with.

Standby redundancy was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity.

When IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:

•One another.

•Domino message store servers.

•The domain controller on which the Cisco Unity installation and services accounts were created.

For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the "IP Communications Required by Cisco Unity" chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Utility Updates in the Cisco Unity Tools Depot

Updates to utilities in the Cisco Unity Tools Depot are frequently posted between Cisco Unity releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Cisco Unity. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com, and click Sign Up Here.

Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://ciscounitytools.com). If the Cisco Unity server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.

Some utilities work only with selected versions of Cisco Unity. If a utility does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.

The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Cisco Unity server desktop or click Programs > Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.

New Functionality—Release 5.0(1)

This section contains information about new functionality for Cisco Unity Release 5.0(1) only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity 5.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Cisco Unity Conversation Enhancements

The Cisco Unity conversation—also known as the TUI (telephone user interface)—has been enhanced in several ways. The enhancements are described in the following sections:

•Cisco Unity with Domino: Full Mailbox Warnings

•Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message

•Configuring the Behavior for Replying to All Recipients of a Message

•Conversation Settings Added to the Cisco Unity Assistant

•Conversation Timeout Setting Added to Cisco Unity Administrator

•Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings

•Customizing the Subscriber Setup Options Menu

•Dropped Call Recovery

•Offering More Options at the Main Menu

•Offering the Option to Revert to Default Message Playback Speed

•Press-or-Say Phone Input Style

•Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages

•Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages

•Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant

•Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up

•Spoken Commands

For a summary of changes made to the default settings and functionality for the Cisco Unity conversation and the Cisco PCA applications for Cisco Unity 5.0(1), see the "Changed Functionality—Release 5.0(1)" section.

Cisco Unity with Domino: Full Mailbox Warnings

When subscribers who have a full mailbox log on to Cisco Unity by phone, Cisco Unity alerts them that their mailbox is full, asks them to delete some messages, and will not allow them to send any new messages while their mailbox is full. A subscriber with a full mailbox hears the following prompt: "Your inbox is full, you cannot send or receive new messages. Delete some messages now."

In previous versions, Cisco Unity alerted subscribers of their full mailbox after they attempted to send messages.

Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message

Cisco Unity can be enabled to check whether a subscriber mailbox is full when an outside caller tries to leave a message for the subscriber. When the mailbox is full, the outside caller hears the following prompt: "You cannot record a message for <Subscriber>. This mailbox is full." After playing the prompt, Cisco Unity transfers the caller back to the Opening Greeting and logs the following message to the Windows Application Event log: "The mailbox for [Alias: subscriber alias] is full. The subscriber cannot send or receive new voice messages until mailbox size is reduced. Mailbox size limits are specified in the message store, not Cisco Unity."

By default, the feature is turned off, and Cisco Unity does not check if a subscriber mailbox is full before allowing an outside caller to leave a message. Messages that are left for subscribers with full mailboxes are delivered to the Unaddressed Messages distribution list, which should be monitored by the Cisco Unity system administrator or another subscriber.

To enable the feature, configure the following settings in the Advanced Settings Tool:

•Conversation - Full Mailbox Check Feature

•Conversation - Full Mailbox Check Prompt

Note that enabling full-mailbox checks for outside callers does not affect how Cisco Unity handles messages from other Cisco Unity subscribers to a full mailbox; subscribers who send messages to a full mailbox will receive a non-delivery receipt (NDR). Also, Cisco Unity behaves as if the full-mailbox check feature is disabled when:

•An outside caller leaves a message for a call handler whose recipient is a distribution list (for example, the default recipient for the Operator call handler is the Unaddressed Messages list).

•An outside caller leaves a message for an interview handler.

Configuring the Behavior for Replying to All Recipients of a Message

By default, when a subscriber replies to all recipients of a message, Cisco Unity does not indicate to the subscriber how large the recipient list is. You can configure Cisco Unity to warn subscribers when the recipient list is greater than a number that you specify. When the original message includes at least one Public Distribution list or if the number of recipients is equal to or greater than the value you specify, subscribers will hear "This reply-to-all contains many recipients. To continue recording, press 1. To review the original recipient list, 2. To cancel, *." You use the Advanced Settings Tool to enable this feature. The setting is called Conversation—Reply-to-All Warning.

For information on other changes to the behavior when replying to all recipients of a message, see the "Conversation Behavior for Replying to All Recipients of a Message" section.

Conversation Settings Added to the Cisco Unity Assistant

Many conversation settings have been added to the Cisco Unity Assistant so that subscribers can adjust their values.

On Phone Menu Preferences page, the following settings have been added:

•Conversation Style. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. See also the "Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant" section.

•Use Press-or-Say Phone Input Style (Includes Voice Addressing). This setting represents new Cisco Unity functionality. See also the "Press-or-Say Phone Input Style" section.

•Address Message, Then Record It. This setting represents new Cisco Unity functionality. See also the "Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages" section.

•Confirm Addressee by Name. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Continue Adding Names After Each Addressee. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Send Message When Subscriber Hangs Up or Call Is Disconnected. This setting represents new Cisco Unity functionality. See also the "Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up" section.

•New Messages Automatically. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

On Greeting page, the following setting has been added:

•Do Not Play the "Record your message at the tone" Prompt). In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

On the Advanced Settings page, the following settings have been added:

•After Playing a Menu, Wait <x> Milliseconds For Me To Press the First Key. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Wait <x> Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Wait <x> Milliseconds For Additional Key Presses When Entering Phone Menu Commands. In previous versions, this field was available only in Bulk Edit.

•Repeat Menu <x> Times When I Do Not Respond. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•When I Fast-Forward Messages, Skip Ahead <x> Seconds. This setting represents new Cisco Unity functionality. See also the "Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages" section.

•When I Rewind Messages, Skip Back <x> Seconds. This setting represents new Cisco Unity functionality. "Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages" section.

•Ask Me To Confirm Deletions of New and Saved Messages. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Mark a Message As Saved Upon Hang-up or Disconnection. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Include Receipts in Message Locator Searches. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.

•Enable DCR for Calls Dropped During Message Playback. This setting represents new Cisco Unity functionality. See also the "Dropped Call Recovery" section.

•Enable DCR for Calls Dropped While Addressing or Recording Messages. This setting represents new Cisco Unity functionality. See also the "Dropped Call Recovery" section.

Conversation Timeout Setting Added to Cisco Unity Administrator

By default, when outside callers or subscribers respond to a phone menu by pressing a key that represents the first digit of more than one possible key combination, Cisco Unity waits 1,500 milliseconds (one and a half seconds) for additional key presses before acting. For example, in the After Message menu for the standard conversation, subscribers can press 4 to reply to a message, 42 to reply to all, or 44 to call the subscriber. Thus, when subscribers press 4 after listening to a message, Cisco Unity waits one and a half seconds before responding to give subscribers a chance to press an additional key. For those who prefer that Cisco Unity respond more quickly or more slowly in waiting for additional key presses, you can adjust the response timeouts.

You can adjust the response timeout setting for all subscribers and outside callers by using the Wait <x> Milliseconds For Additional Key Presses When Entering Phone Menu Commands field on the System > Configuration > Settings page in the Cisco Unity Administrator. You can also adjust this setting for individual subscribers or groups of subscribers using the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator or in the Bulk Edit utility. Subscribers can also adjust this setting themselves on the Advanced Settings page in the Cisco Unity Assistant.

In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the response timeout setting for all subscribers and outside callers associated with a Cisco Unity server or you could adjust this setting for individual subscribers only in the Bulk Edit utility and the default value was 1,000 milliseconds. If you are upgrading to Cisco Unity version 5.0(1), see the "Conversation Settings Removed from Advanced Settings Tool" section. If you are upgrading to Cisco Unity version 5.0(1), the existing value of the setting is retained.

Note that the Wait <x> Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords setting is a similar timeout setting which has been reworded to clarify the difference between the two timeout settings.

Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings

The Custom Key Map utility allows you to reset a Custom Keypad Mapping conversation to the keys that Cisco uses in our internal deployment.

The new functionality can be used with Cisco Unity version 4.2(1) and later.

The Custom Key Map utility allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map utility can be found in the Cisco Unity Tools Depot.

Customizing the Subscriber Setup Options Menu

Using the Custom Key Map utility, you can specify whether the following options are offered to subscribers as part of the Setup Options menu:

•Greetings

•Message Settings

–Message Notification

–Fax Delivery

–Menu Style

–Private Lists

•Personal Settings

•Transfer Settings

When the Greetings, Personal Settings, and Transfer Settings menus are specified, all options in those menus are also included. Only the options in the Message Settings menu can be specified individually.

The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.

Dropped Call Recovery

If subscribers inadvertently disconnect while listening to or sending messages, Dropped Call Recovery allows them to call back into Cisco Unity within a specified period of time and resume the activity without losing their place.

When enabled for dropped calls during message playback, the setting applies when the call terminates while a subscriber is listening to new or saved messages. It does not apply if a subscriber is listening to deleted messages, receipts, or if a subscriber is listening to messages by using the dynamic Message Locator option. By default, the recovery time period for calls dropped during message playback is five minutes. If the subscriber calls back during the specified period of time, the subscriber will be able to continue listening to the message. Note that if the Mark a Message as Saved Upon Hang-up or Disconnection option is also enabled for a subscriber and the subscriber was disconnected while listening to a new message, the message will remain marked as new until the recovery time period has expired.

When enabled for calls dropped while addressing or recording messages, the setting applies when the call terminates while a subscriber is sending a new