Third-Party Platform Agents Running on CUC Manager and Unified CallManager [Cisco Unified Communications Manager (CallManager)]

PB2875

Product Overview

Cisco® engineers test the Cisco Unified Communications Manager application on specific hardware, operating system, and software configurations to maximize predictability and stability in customer deployments. Platform agents, also called onboard agents, on-box agents, or co-resident agents, are third-party applications that reside on the same hardware and operating system as Cisco Unified Communications products and interact with it to provide a desired function. Examples include virus protection and system management applications.

Cisco understands that certain customers want to use platform agents with Cisco Unified Communications Manager or Cisco Unified CallManager as part of their operations strategy. Please note the following:

• The Cisco Technology Developer Program offers third-party technology integration (including agents) support with Cisco Unified Communications products. You should encourage your agents' vendors to join this program for deployment success. More information is available at: http://www.cisco.com/web/partners/pr46/tdp/index.html.

• Cisco performs "best effort or passive" testing of select agents from vendors that are not in the Cisco Technology Developer Program. For these agents, no agent-specific "test to fail" or "test to verify" tests are performed, but if standard Cisco testing succeeds with the agents loaded on select representative releases, support is claimed. In other words, not all combinations of agent versions with Cisco versions are explicitly tested (including regression), and application notes are updated less frequently. Agents are supported only on specific versions of Cisco Unified Communications Manager and Cisco Unified CallManager running on the IP telephony (Windows) OS that Cisco provides. This bulletin does not address other Cisco applications, whether or not they run on this same OS (for example, Cisco Emergency Responder 1.2, Cisco Unified Contact Center Express 3.3 and 4.0, etc.).

• Agents are not supported on versions of Cisco Unified Communications Manager or Cisco Unified CallManager running on a closed-system appliance (Versions 5 and 6). Cisco provides interfaces on the appliance for third-party integration.

• Installing agents with Cisco Unified Communications Manager or Cisco Unified CallManager may affect functions and performance. Cisco or third-party labs have verified interoperability for the agents and versions listed in the tables below for a single-agent scenario only. Multiple agents deployed together are not tested, so these deployments may experience additional effects on function and performance.

• Cisco Security Agent policies apply to all the agents listed in the tables below. You should consult the installation guide at the following URL before installing any platform agent: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guide09186a0080242186.html.

• If you are running Cisco Security Agent, you must download the latest Cisco Security Agent policies before installing any of the agents listed in Table 1; the latest version of Cisco Security Agent policies is available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

• You must provide agent software and install and configure it according to the application notes provided.

• The Cisco Technical Assistance Center (TAC) provides coordinated support for customers who install supported third-party platform agents with Cisco Unified Communications Manager. Cisco TAC will not ask you to remove a supported platform agent, but if the root cause of a problem is with the third-party agent, Cisco TAC will ask you to consult the third party.

Supported Antivirus Agents

Table 1 lists the antivirus software supported on Cisco Unified Communications Manager and Cisco Unified CallManager. "And later" indicates all later versions that run on Windows. For example, "Cisco Unified CallManager 3.2 and later" includes 3.3, 4.0, 4.1, 4.2 and 4.3, but not Cisco Unified Communications Manager 5.0, 5.1 or 6.0.

As a supplement to antivirus agents, Cisco recommends using Cisco Security Agent software and following the security best practices at: http://www.cisco.com/en/US/prod/collateral/vpndevc/ps5707/ps5057/prod_white_paper0900aecd801163cd.shtml.

Table 1. Verified Antivirus Agents

Antivirus Product and Version	Cisco Unified CallManager or Cisco Unified Communications Manager Release	Application Note
Network Associates/McAfee (best-effort or passive testing)
McAfee VirusScan Enterprise 8.0i	Cisco Unified CallManager 3.2(1) to 4.3(1)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f617e.html
McAfee VirusScan Enterprise 7.1	Cisco Unified CallManager 3.2(1) and later	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd802e6ae6.html
McAfee VirusScan Enterprise 7.0	Cisco Unified CallManager 3.2(1) and later	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd802e6ae6.html
McAfee VirusScan Enterprise 4.5	Cisco Unified CallManager 3.1(1) to 3.3(5)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd802e6ae6.html
McAfee ePolicy Orchestrator 3.5	Cisco Unified CallManager 3.2(1) and later	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd8028a5da.html
Symantec/Norton (best-effort or passive testing)		Symantec Anti-Virus lifecycle and support policy at: http://www.symantec.com/enterprise/support/release_details.jsp?pid=51852
Symantec AntiVirus Corporate Edition Version 10.1.6.6000	Cisco Unified Communications Manager 4.1(3) SR 5b, 4.2(3) SR3, and 4.3(1)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html
Symantec AntiVirus Corporate Edition Version 10.1.5.x	Not tested	Not tested
Symantec AntiVirus Corporate Edition Version 10.1.4	Cisco Unified Communications Manager 3.3(1), 4.1(1), and 4.2(1)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html
Symantec AntiVirus Corporate Edition Version 10.0	Cisco Unified CallManager 3.2(2c) and later	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletins_list.html
Symantec AntiVirus Corporate Edition Version 9.0	Not tested	Not tested
Symantec AntiVirus Corporate Edition Version 8.1	Cisco Unified CallManager 3.2(2c) and later	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html
Symantec AntiVirus Corporate Edition Version 8.0	Cisco Unified CallManager 3.2(2c) to 3.3(3)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html
Norton Antivirus Corporate Edition Version 7.61	Cisco Unified CallManager 3.2(2c) to 3.3(3)	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html
Trend Micro (Cisco Technology Development Partner)		Latest support information available at http://www.cisco.com/pcgi-bin/ctdp/Search.pl , search for "Trend Micro"
ServerProtect, Version 5.58	Cisco Unified CallManager 4.0 and 4.1	http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f6182.html
OfficeScan, Version 7.3	Cisco Unified CallManager 4.0, 4.1, and 4.2
Computer Associates (Cisco Technology Development Partner)		Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "CA"
eTrust eAV Antivirus, Versions 6, 7 and 7.1	Cisco Unified CallManager 3.3(3) and Network Access Control for desktops

Supported Management Agents

Tables 2 through 6 list the supported management agents that you can deploy with Cisco Unified Communications Manager running on Windows.

Table 2. Management Agents - Voice Monitoring

Voice Monitoring Agents	Cisco Unified CallManager or Cisco Unified Communications Manager Release
Integrated Research
Prognosis for IP Telephony Manager 8.1	Cisco Unified CallManager 4.0, 4.1, and 4.2
Prognosis for IP Telephony Manager 8.0	Cisco Unified CallManager 4.0 and 4.1
Prognosis Version 7.07 GA4.1	Cisco Unified CallManager 4.1(2)
Prognosis Version 7.07 GA4	Cisco Unified CallManager 4.0(1)
Prognosis Version 7.07	Cisco Unified CallManager 3.3
Prognosis Version 7.05.02	Cisco Unified CallManager 3.1(2c) and 3.3
NetIQ
AppManager 6.0	Cisco Unified CallManager 3.3(4), 4.0(1) SR 2a, 4.1(2), and 4.2(1)
AppManager 5.01 SP1	Cisco Unified CallManager 3.2(3) and 3.3(3)
Vivinet Manager Suite 2.1	Cisco Unified CallManager 3.1 to 3.3

Table 3. Management Agents - Systems and Server Management

Systems and Server Management Agents	Cisco Unified CallManager or Cisco Unified Communications Manager Release
Hewlett Packard (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "Hewlett-Packard"
HP Insight Foundation Agent (HP-based servers only)	Cisco Unified CallManager 3.1 and later
HP Insight NIC Agent (HP-based servers only)	Cisco Unified CallManager 3.1 and later
HP Insight Server Agent (HP-based servers only)	Cisco Unified CallManager 3.1 and later
HP Insight Storage Agent (HP-based servers only)	Cisco Unified CallManager 3.1 and later
HP Proliant System Shutdown Service (HP-based servers only(	Cisco Unified CallManager 3.1 and later
HP OpenView Operations Agent 8.10	Cisco Unified CallManager 4.0, 4.1, and 4.2
HP OpenView Operations Agent 7.27	Cisco Unified CallManager 4.0, 4.1, and 4.2
HP OpenView Operations Agent 7.10 and Performance Agent 3.30	Cisco Unified CallManager 3.3
HP OpenView Operations Agent 7.00 and Performance Agent 3.30	Cisco Unified CallManager 3.1 and 3.2
HP OpenView Performance Agent 3.65	Cisco Unified CallManager 4.0 and 4.1
HP OpenView Internet Services Probe 5.2	Cisco Unified CallManager 4.0 and 4.1
IBM
IBM Director Support Program (IBM-based servers only)	Cisco Unified CallManager 3.1 and later
Computer Associates / Concord (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "CA"
eHealth 5.7	Cisco Unified CallManager 4.0 and 4.1
eHealth 5.65	Cisco Unified CallManager 3.2(3), 3.3, 4.0, and 4.1
eHealth 5.02	Cisco Unified CallManager 3.3
eHealth 4.0	Cisco Unified CallManager 3.3, 4.0, 4.1, and 4.2
Micromuse
Netcool for Voice over IP Version 10	Cisco Unified CallManager 3.3
Netcool for VoIP1.1, Netcool/SSM Agent 3.1 SP2	Cisco Unified CallManager 4.1(2)
BMC Software
PATROL for Microsoft Windows Servers, version 3.0.03	Cisco Unified CallManager 3.3
InfoVista (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "InfoVista"
InfoVista IP Telephony Solution, version 1.0	Cisco Unified CallManager 3.3(3) and 4.0

Table 4. Management Agents - Power Management

Power Management Agents	Cisco Unified CallManager or Cisco Unified Communications Manager Release
APC (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "APC"
PowerChute for Smart-UPS 2.2.1	Cisco Unified CallManager 4.0(2a) and 4.2
Liebert Corporation (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "Liebert"
NterpriseIP Power System 2.0	Cisco Unified CallManager 4.0and 4.1
Tripp Lite (Cisco Technology Development Partner)	Latest support information available at: http://www.cisco.com/pcgi-bin/ctdp/Search.pl; search for "Tripp Lite"
PowerAlert 12.5	Cisco Unified CallManager 4.0 and 4.1
PowerAlert 12.0	Cisco Unified CallManager 3.3(4) and 4.0(2)

Table 5. Management Agents - Remote Control

Remote Control Agents	Cisco Unified CallManager or Cisco Unified Communications Manager Release
VNC
VNC	Ships with Cisco Unified CallManager; for administrator use and remote upgrades
Microsoft
Windows Terminal Services	Ships with Cisco Unified Communications Manager; for administration use only; no remote installs
Hewlett Packard
Integrated Lights Out (iLO; HP-based servers only)	Ships with select models of HP-based Cisco 7800 Series Media Convergence Servers; for administrator use only

Table 6. Management Agents - Disk Utilities

Disk Utilities	Cisco Unified CallManager or Cisco Unified Communications Manager Release
DiskKeeper
DiskKeeper 9.0	Cisco Unified CallManager 3.3 and later

For More Information

For more information about third-party software with Cisco Unified Communications Manager or Cisco Unified CallManager , visit http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm.

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Cisco Unified Communications Manager (CallManager)

Third-Party Platform Agents Running on CUC Manager and Unified CallManager

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