Downloads |
Cisco® Unified CallConnector Mobility delivers business calls to workers on a phone of their choice at their current location. An optional part of the Cisco Unified CallConnector line of products, Cisco Unified CallConnector Mobility is an add-on server application that integrates with Cisco Unified Communications Manager Express to monitor incoming business calls and then route or bridge them based on user-specified call-handling rules. Whether at home or from remote locations, workers can place or receive calls through the Cisco Unified Communications Manager Express and take advantage of their business's unified communications infrastructure (Figure 1).
Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more personal communications that directly affect both sales and profitability. It brings people together by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed. Cisco Unified Communications is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.
Figure 1. Cisco Unified CallConnector Rules Interface Allows Workers to Set Up Automation Rules to Deliver Their Business Calls Based on Their Availability and Location
Solution Overview
Cisco Unified CallConnector Mobility, an add-on application to the Cisco Unified CallConnector for Microsoft Office, monitors users' presence status (availability and location) and calls placed to their Cisco Unified IP phone. Users can associate rules with their presence status and location to route selected callers to a specified number, such as a cell phone. As an option, calls can be bridged to both an IP phone and a remote phone. When a call is bridged, it appears at both the user's IP phone and the other phone, allowing the user to take the call at either device. Calls routed to a remote phone are announced to the user, who can either accept the call or send the caller to voicemail.
The following sections discuss the features offered by the Cisco Unified CallConnector Mobility solution.
Single Number Reach
Cisco Unified Communications Manager Express users can now give their business contacts a single phone number and be immediately connected to their business calls at the most convenient and available telephone. Callers can be routed to a home phone if workers are tele-working or to a mobile phone when they are in transit or at another accessible phone. With the Cisco Unified CallConnector Mobility solution, workers can provide more responsive service to customers without having to distribute multiple and private mobile phone numbers.
Single Voicemail Box
If users are unreachable at their specified business number, Cisco Unified CallConnector Mobility forwards the call to voicemail, using Cisco Unity® Express or the Cisco Unity system. When calls are routed, a Short Message Service (text message) or e-mail can automatically notify the user of the missed call. The single voice mailbox allows the user to easily manage all business voice messages, saving time and money.
User-Customizable Rules for Routing
The Cisco Unified CallConnector Mobility solution is fully integrated with the Cisco Unified CallConnector toolbars to allow users to set up rules based on availability and location to specify the reach numbers and routing for business calls. Rules can be easily changed from business applications such as Microsoft Internet Explorer and Microsoft Outlook. The Cisco Unified CallConnector Mobility solution combines the power of single number reach (SNR) with user-settable routing rules to provide a flexible and user-controlled solution for mobile workers.
Integration with Presence
Call-handling automation rules can be based on the user's presence status, and call-routing rules are triggered automatically when the status changes. The Cisco Unified CallConnector for Microsoft Office allows users to change both availability (available, busy, away, and unavailable) and location (work, home, traveling). As users change their location, the Cisco Unified CallConnector Mobility application will route calls to different telephone destinations. For example if the user is at home and available, business calls will be routed to a user's home number, and when the number is busy calls are sent to voicemail with notification to the user.
Reach at Any Phone
Users can specify any telephone number as their SNR telephone-their Cisco Unified IP phone, home phone, their mobile phone, or the telephone at their current location. Users can specify the different reach numbers for their different presence locations settings.
Validated Delivery
The Cisco Unified CallConnector Mobility solution verifies a user at the reach number using a password to ensure that business calls are delivered only to that user. Users can set their own access passwords.
Device Switching Without Interrupting Calls
With Cisco Unified CallConnector Mobility, SNR calls can be bridged on the IP phone to allow mobile workers to continue calls after they arrive at the office and take advantage of speakerphone or other IP phone services. Calls can be continued at either device without interruption, and users can use the best available IP phone or mobile device.
Benefits to the Small Business
The Cisco Unified CallConnector Mobility service works to keep mobile workers connected with their customers and fellow employees to minimize missed calls when away from the office. The solution directs inbound business calls to their main IP phone number, allowing users to answer their calls on the desk phone, mobile phone, or any phone. When they answer a call, users can switch the caller between their desk IP phone and mobile phone without losing the connection, allowing users to save time handling incoming calls-and callers to reach their contact on the first try.
Table 1 lists the features and benefits of Cisco Unified CallConnector Mobility solution.
Table 1. Benefits of Cisco Unified CallConnector Mobility
System Requirements
Table 2 lists the computer requirements of Cisco Unified CallConnector Mobility.
Table 2. Computer Requirements of Cisco Unified CallConnector Mobility
Cisco Unified Communications Compatability Requirements
The Cisco Unified CallConnector application is supported with Cisco Unified Communications Manager Express 4.0 and higher including its supported Cisco Unified IP phones:
• Cisco Unified CallConnector Server
Ordering Information
To place an order, contact your local Cisco representative, visit the ordering home page on the Cisco Website, or refer to Table 3.
Table 3. Ordering Information
Cisco Unified Communications Services and Support
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support, and optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
For More Information
For more information about the Cisco Unified CallConnector Mobility, visit http://www.cisco.com/go/unifiedcallconnector.
If you have questions, send e-mail to access-ccme-cue@cisco.com.