Cisco® is pleased to announce that the Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console are available for first customer shipment (FCS).
The Cisco Unified Business Attendant Console is a feature-rich operator attendant console designed specially for the growing Cisco Unified Communications Manager customer with a maximum of 500 Cisco Unified IP phones. The Cisco Unified Department Attendant Console is a feature-rich operator attendant console designed specially for departmental use with Cisco Unified Communications Manager. It supports a maximum of 150 Cisco Unified IP phones and two operator clients per department.
Both applications are supported in Cisco Unified Communications Manager Versions 4.3, 5.1, and 6.0. Demonstration software is available for 60 days at no charge at: http://www.cisco.com/go/ac.
New Features
The Cisco Unified Business Attendant Console includes the following new capabilities:
• Advanced call queuing engine: Cisco Unified Business Attendant Console supports up to three call queues with a queue priority feature. Both operator overflow and queue overflow features are also supported to better process incoming calls.
• Support for up to 500 IP phone users: The operator can answer calls and view busy status for up to 500 IP phone users. Both the user's IP phone and mobile phone numbers can be listed.
• Directory integration: The Cisco Unified Business Attendant Console derives its directory from the Cisco Unified Communications Manager directory. The application includes a utility for maintaining synchronization with the Cisco Unified Communications Manager directory.
• Search options: Four directory search options are provided; they allow the operator to quickly find call destinations and then quickly dispatch calls. Search options include last name, first name, department, and extension.
• Advanced telephony feature support: Features include Transfer Reversion, Call Park, Call Park Recall, Call Toggle, Conference, Emergency Mode Switch, and Night Mode Service.
The Cisco Unified Department Attendant Console includes the following new capabilities:
• Support for one queue: This support allows the department administrator to receive and screen calls.
• Support for up to 150 IP phone users: The department administrator can answer calls and view busy status for up to 150 IP phone users. Both the user's IP phone and mobile phone numbers can be listed.
• Directory integration: The Cisco Unified Department Attendant Console derives its directory from the Cisco Unified Communications Manager directory. The application includes a utility for maintaining synchronization with the Cisco Unified Communications Manager directory.
• Search options: Three directory search options are provided; they allow the department administrator to quickly find call destinations and effectively handle calls. Search options include last name, first name, and extension.
• Advanced telephony feature support: Features include Transfer Reversion, Call Park, Call Park Recall, Call Toggle, and Conference.
Ordering Information
The Cisco Unified Business Attendant Console is ordered on a per-operator client basis. A maximum of two operator clients are supported per Cisco Unified Communications Manager cluster. When ordering, the first client includes the software license for the Cisco Unified Business Attendant Console server. When ordered, Cisco Unified Business Attendant Console software and licensing keys are provided through the Cisco Software Center. Table 1 provides ordering information for the Cisco Unified Business Attendant Console.
Table 1. Ordering Information for Cisco Unified Business Attendant Console
Product Name
Part Number
Cisco Unified Business Attendant Console
CUB-ATT-CON=
The Cisco Unified Department Attendant Console is ordered on a per-department administrator (operator client) basis. A maximum of two department administrators are supported per department with 150 IP phones. When ordering, the first client includes the software license for the Cisco Unified Department Attendant Console server. When ordered, Cisco Unified Department Attendant Console software and licensing keys are provided through the Cisco Software Center. Table 2 provides ordering information for the Cisco Unified Department Attendant Console.
Table 2. Ordering Information for Cisco Unified Department Attendant Console
Product Name
Part Number
Cisco Unified Department Attendant Console
CUD-ATT-CON=
Cisco Unified Communications Services and Support
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications System. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support, and optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
For More Information
For more information about the Cisco Unified Business Attendant Console or Cisco Unified Department Attendant Console, visit http://www.cisco.com/en/US/products/ps7282/index.html or contact your local Cisco account representative.
