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Technology Podcast - 11/30/07

Nov 30, 2007

Unified Communication: Contact Center Reporting Solutions

With Cisco's acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.


  • Size: MP3 - 5.2 MB
  •      
  • Duration: 11 mins 27 sec
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