Document ID: 12135
Contents
Introduction
Before You Begin
Conventions
Prerequisites
Components Used
Problem
Solution
Related Information
Introduction
This is an issue that has been encountered at two sites in the field. The MCS-7835 fails to load the 1st Spirian 3.0(1) CD. It hangs after a few minutes on the Spirian Bitmap and if you hit the "Esc" key, it will go to a black screen that says something like, "Please wait as MCS Server automated setup continues to load". Drive activity will stop and the system will be hung.
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
There are no specific prerequisites for this document.
Components Used
This issue has been seen on MCS-7835 servers with no additional hardware.
Problem
The MCS-7835 was shipped with an old BIOS of P17 on 12/13/99. You can see this during the bootup sequence.
Solution
In order to verify what ROM revision you are currently using, follow the steps below.
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Use the debug (enter) command from a DOS prompt.
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Type the following: D F000:FFF5.
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Press Enter.
The number on the far right will tell you the ROM revision.
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Type Q to quit.
To solve this issue, download and install the latest BIOS version for this model. The Spirian CD will correctly install after you update the BIOS.
In order to find out which version your Compaq/HP server BIOS should be, see the Software Version Comparison document.
Alternatively, you can get the BIOS from the Compaq/HP site. However, you should be very careful when deploying the BIOS firmware this way.
Download the correct patch for your server at:
Related Information
- Voice Technology Support
- Voice and Unified Communications Product Support
- Recommended Reading: Troubleshooting Cisco IP Telephony
- Technical Support - Cisco Systems
| Updated: Feb 02, 2006 | Document ID: 12135 |