Simplify Contact Center Management

Both enterprise and hosted contact centers require applications that provide management information and collaboration across multiple sales channels, business units, and trading partners. As you face the challenges of deploying, upgrading, and managing contact centers with integrated software you may incur setup and ongoing operational and maintenance costs that affect your ability to provide a cost-effective solution to the end user.

Cisco Support Tools is a suite of more than 50 utilities that specifically address the support and serviceability challenges in enterprise and hosted contact centers.

The Cisco Support Tools suite helps you:

• Provide new levels of availability and manageability during deployments and upgrades, as well as during normal contact center operations
• Cut IT support costs for software that is either deployed in-house or hosted at a service provider
• Manage and troubleshoot the Cisco Unified Intelligent Contact Management (ICM) and Cisco Unified Contact Center (formerly IPCC) Enterprise and Hosted nodes, which process call load, routing, and reporting
• Troubleshoot configuration and performance problems from a single machine on the network
• Reduce upgrade and problem resolution costs