Personalized Services Increase Customer Loyalty
Increase sales, generate new revenue opportunities, and enhance customer satisfaction and loyalty with the tools provided by the Cisco Unified Web Interaction Manager. Powerful Web chat and collaboration features enable your contact center agents to deliver immediate answers to customer questions supported by comprehensive information stored in a shared knowledgebase of Web pages and other Web-based content.
Cisco Unified Web Interaction Manager provides:
- Powerful multiple-chat capabilities
- Shared platform and infrastructure with Cisco Unified E-Mail Interaction Manager
- Robust monitoring and reporting tools
- Promotion of customer self-service options
The ability to deliver effective, personalized assistance that enhances the customer experience makes Cisco Unified Web Interaction Manager an ideal solution for both sales- and service-oriented contact centers. High-value, live, and highly secure assistance to online customers and prospects helps your company convert Website visitors into profitable, long-term customers.
Featured Content
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Unified Communications Tested
Miercom verified the enhancements and usability of Cisco Unified Communications System 6.0.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.
