Cisco Unified Call Services, Universal Edition

Document ID: 91680

Contents

Introduction
Prerequisites
      Components Used
      Conventions
Background Information
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Related Information

Introduction

This document explains conditions under which you can receive an error about an expired license even though your license has not expired.

Prerequisites

Components Used

The information in this document is based on Cisco Unified Call Services, Universal Edition, and Cisco Unified Call Studio, Universal Edition.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background Information

Symptoms: Your voice software reports that your license has expired, but the expiration date listed indicates that the license is valid.

Resolution: An error about license expiration is almost always related to your system clock. These are the most likely conditions:

• Your license has actually expired.

• Your system clock is not set properly.

The voice software detects inappropriate system clock situations (for example, if the current date is before the date when the license was activated) and assumes the license has expired in those cases.

In order to fix this issue, set your system clock to the correct time and restart your voice software.

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Related Information

• Technical Support & Documentation - Cisco Systems