Fast, Effective Manual Call Handling

The Cisco Unified Business Attendant Console is a full-featured operator attendant console designed specially for the growing Cisco Unified Communications Manager customer with a maximum of 500 Cisco Unified IP Phones. Associated with a Cisco Unified IP Phone, this application allows a human attendant console operator to quickly accept and effectively dispatch incoming calls to enterprise users.

The Cisco Unified Business Attendant Console offers a large set of features including:

• A call queuing engine
• Busy status
• Directory search capabilities that are integrated into the Cisco Unified Communications Manager directory.

The Cisco Unified Business Attendant Console supports up to two operator clients per Cisco Unified Communications Manager cluster.