Smart Call Home

Gain Higher Availability and Operational Efficiency

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

Learn More

Cisco Smart Call Home is an award-winning, embedded support feature available on a broad range of Cisco products. This proactive support capability is provided at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

Smart Call Home offers:

Visibility into your network through diagnostic reports on Call Home enabled devices
Real-time trouble shooting, alerts, and remediation advice
Automatic generation of Cisco service requests to Cisco technical engineers
Secure, reliable data transport
Personalized web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory

Getting Started

To begin using Smart Call Home:

Download and install the appropriate OS for your device and network using the Supported Products Table for guidance.
Select your product to access the appropriate Quick Start Guide:
Configure your device and register for Smart Call Home (approximately 30 minutes)
For technical support, contact Cisco Smart Services Bureau (SSB)

How Does Smart Call Home Really Work?

Find out how the Smart Call Home capability helps you identify problems before they affect your business. Spend less time troubleshooting, experience a faster resolution to network issues, and gain higher network availability.

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