Dimension Data is an award-winning, specialist IT services and solutions provider that successfully delivers complex solutions and services, in a single city or in numerous locations around the world. Cisco and Dimension Data have been working closely together for over 18 years. Dimension Data is a Cisco Gold Partner and was named Cisco's Global Enterprise Partner of the Year in 2006 and 2007.
In an exciting and progressive expansion of our partnership, Dimension Data and Cisco have entered into a Global Services Alliance that will enable consistent and effective IT support throughout the network lifecycle. By working better together, we can identify and implement strategies, operational processes and solutions to better serve our customers. This unique partnership will also enable us to deliver collaborative services across the network lifecycle.
Uptime powered by Cisco Services is the first collaborative offering. This support service has integrated people and processes to simplify and improve customers' business operations while reducing risk and costs — and saving time.
"Through Uptime powered by Cisco Services, our joint customers will quickly realize the benefits of the integration of Cisco services with Dimension Data's IT infrastructure management services and support," said Karl Meulema, VP, Global Strategy and Operations, Cisco Services. "Together, our two companies will create end-to-end network-enabled capabilities that will help customers drive business value."
Uptime powered by Cisco Services
From Dimension Data: A single point of accountability, local language support, customizable Service Level Agreements, global contract management, flexible contract terms.
From Cisco: Worldwide, full-time escalation to Cisco Technical Assistance Center as needed, registered access to Cisco.com, advance hardware replacement, ongoing Cisco operating system updates, and best practices and tools
About Uptime powered by Cisco Services
About Dimension Data
