Cisco Unified Intelligent Contact Management Enterprise

This document describes why you must load the Java Virtual Machine (VM) on a Peripheral Gateway (PG) for use with the Enterprise Agent Peripheral Interface Manager (PIM) in an IP Contact Center (IPCC) environment.

A. Use this method if you have already completed the Microsoft Windows NT installation and you do not wish to add an additional Windows NT component:

Note: Take all defaults in the setup.

1. Map a drive to Cisco CallManager.

   C:\net use *	\\geoxyzcm\c$

2. Navigate to the C:\CiscoPlugins\Server directory.
3. Run CiscoJTAPIClient.exe. This action starts the installation of the Java VM.

   

A. Use this method for an initial load of the PG, from scratch:

Note: Take all defaults during the install.

1. Load Microsoft Internet Explorer version 4.1 or later.
2. Launch the browser.
3. Navigate to ccadmin\main.

   

4. Choose Application > Install Plugins.
5. Click Cisco JTAPI.

   

A. The Java component is necessary for the PG to communicate with Cisco CallManager. The Cisco CallManager platform communicates only in Java-based language. As a baseline installation, neither Cisco Intelligent Contact Management (ICM) nor Windows NT has a Java Telephony Application Programming Interface (JTAPI) library loaded. If you load the client from Cisco CallManager, you allow the PG to communicate and receive the information necessary for the appropriate route of the calls. The PIM signs on to Cisco CallManager as a special user with use of the JTAPI interface.