Cisco Unified Intelligent Contact Management Enterprise

A. If WebView users are unable to view IPCC reports, there are three possible reasons. The reasons are:

1. User name and Password
2. Browser cache
3. Browser cookies

Any Cisco ICM user who has been assigned a valid WebView User name and Password can use WebView to run, view, and modify reports. Both User name and Password are case sensitive. Users access WebView through either Microsoft Internet Explorer or Netscape Navigator. Open the URL for WebView, and enter the User name and Password when prompted.

Although both Microsoft Internet Explorer and Netscape Navigator periodically clear caches and history. In some extreme situations, a WebView user may have to clear the cache to view Webview IPCC reports.

WebView uses some cookies to manage pages. In particular, a cookie is used to remember whether or not a user wants to see IPCC or Standard reports. This cookie is set every time the user changes the drop-down in Cisco ICM version 4.6.2 or the checkbox in Cisco ICM version 5.0 that asks what reports you want to see on the templates page. So, it should always be the case that if a user sets that drop-down or checkbox, the cookie is updated and you can see the reports you want.

In some extreme situations, a WebView user may have to delete cookies to view WebView IPCC reports. Complete these steps to delete cookies in Microsoft Internet Explorer:

Complete these steps to delete cookies in Netscape Navigator: