Cisco Unified Contact Center Enterprise

Document ID: 20503

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
IPCC Reporting
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Related Information

Introduction

Refer to the links in the Related Information section for information on Cisco IP Contact Center (IPCC) reporting.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

IPCC Reporting

Refer to these documents for information on Cisco IP Contact Center (IPCC) reporting:

• Cisco ICM Software IPCC Reporting for ICM version 4.6.2.

• Cisco IP Contact Center Enterprise Edition for ICM versions 5.0 and later.

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Related Information

• Cisco ICM Software WebView Reporting Online Help
• Cisco ICM Software: IP Contact Center Administration Guide
• Technical Support & Documentation - Cisco Systems