Cisco Unified Contact Center Express

Document ID: 48565

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document describes one of the reasons why the Cisco Customer Response Solutions (CRS) administration page fails after you apply the Cisco Win-OS-Upgrade-K9.2000-2-5. This document also provides a workaround in a Cisco IP Contact Center (IPCC) Express environment.

Note: Cisco Win-OS-Upgrade-K9.2000-2-5 contains Microsoft Windows Service Pack 4 (SP4) and other patches.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager

• Cisco CRS

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager version 3.x

• Cisco CRS version 2.2

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you try to connect to the Application Administration web server through http://servername/AppAdmin after you apply the Cisco Win-OS-Upgrade-K9.2000-2-5, these error messages appear:

AvvidProcCtl.AvvidProcCtl.1 error '80004005' 

QueryServiceConfig failed (1783): The stub received bad data. 

/AppAdmin/global.asa, line 34

Note:  In http://servername/AppAdmin, servername represents the DNS name or IP address of the application server.

Solution

If you use a version of Cisco CRS earlier than version 2.2(5) Service Pack B (SPB), and you apply the Cisco Win-OS-Upgrade-K9.2000-2-5, which contains the Microsoft Windows Service Pack 4, this exact scenario occurs. The issue occurs due to a conflict with the Microsoft Hot Fix Q274450. Cisco CRS 2.2(5) SPB solves the problem.

If both the Cisco CRS 2.2(5) SPB and Cisco Win-OS-Upgrade-K9.2000-2-5 are not installed, complete these steps:

1. Apply the Cisco CRS 2.2(5) SPB.

2. Apply the Cisco Win-OS-Upgrade-K9.2000-2-5.

If both the Cisco CRS 2.2(5) SPB and Cisco Win-OS-Upgrade-K9.2000-2-5 are installed, complete these steps:

1. Reapply the Cisco CRS 2.2(5) SPB.

2. Reapply the Cisco Win-OS-Upgrade-K9.2000-2-5.

If only the Cisco Win-OS-Upgrade-K9.2000-2-5 is installed, complete these steps:

1. Apply the Cisco CRS 2.2(5) SPB.

2. Reapply the Cisco Win-OS-Upgrade-K9.2000-2-5.

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Related Information

• Cisco Customer Response Solutions Version 2.2(5) SPB Software Download
• Technical Support & Documentation - Cisco Systems