Cisco Unified Contact Center Express

Document ID: 48828

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Cause
Solution
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Introduction

This document describes one of the reasons for the occurrence of the "HTTP 401.1 Unauthorized Logon Failed" error message when you try to connect to the Cisco Customer Response Solutions (CRS) Applications Administration page, in a Cisco IP Contact Center (IPCC) Express environment:

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

• Cisco CallManager

• Cisco CRS

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager version 3.x

• Cisco CRS version 3.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you try to connect to the Cisco CRS Application Administration page, the system does not display the Customer Response Applications Administration page shown in Figure 1.

Instead, the system displays the "HTTP 401.1 - Unauthorized: Logon Failed" error message (see Figure 2).

Cause

This problem relates to authentication failure for two Microsoft Internet Information Services (IIS) accounts, namely, IUSR_Guest and IWAM_Guest. The former is a built-in account for anonymous access to IIS. The latter is a built-in account for IIS to start out-of-process applications.

Solution

In order to modify the authentication settings for the IIS accounts, complete these steps:

1. On the Desktop, right-click My Computer, and select Manage from the shortcut menu.

   The Computer Management window appears (see Figure 3).

2. Expand Local Users and Groups on the left pane.

3. Click Users.

4. Right-click IUSR_Guest, and select Properties from the shortcut menu.

   Figure 3 – Select IUSR_Guest Properties in the Computer Management Window

   

   The Properties dialog box appears (see Figure 4).

5. Click the General tab.

   Figure 4 – The Properties Dialog Box, With the General Tab Selected

   

   The "HTTP 401.1 - Unauthorized: Logon Failed" error occurs if the User must change password at next logon option is checked.

6. Uncheck the User must change password at next logon check box.

7. Check the User cannot change password check box, and the Password never expires check box.

   Figure 5 – Select the Required Options

   

8. Click Apply.

9. Click OK.

10. Repeat steps 4 through 9 for IWAM_Guest.

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