Cisco Unified Contact Center Express

Document ID: 53050

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Background
Reset the Cisco Supervisor Desktop Password
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Related Information

Introduction

This document describes how to reset the password for the Supervisor Desktop ID to its initial default in a Cisco IP Contact Center (IPCC) Express environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager

• Cisco Customer Response Solutions (CRS)

• Cisco Agent Desktop

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CRS version 3.x and later

• Cisco CallManager version 3.x and later

• Cisco Agent Desktop

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background

Login to the Cisco Agent Desktop before you start Cisco Supervisor Desktop. Complete these steps in order to start the Cisco Supervisor Desktop:

1. Choose Start > Programs > Cisco > Desktop > Supervisor. The login window appears.

2. Enter the Supervisor Desktop ID in the appropriate fields.

3. Click OK.

Reset the Cisco Supervisor Desktop Password

If the password for the Supervisor Desktop ID is lost, you cannot recover the password. However, you can reset the password to the initial default, Supervisor Desktop ID. Complete these steps:

1. Log into Cisco CallManager.

2. Choose User > Global Directory.

3. Locate the User and click Device Association, as shown here.

   Figure 1: User Configuration

   

4. Select No ICD Extension.

5. Click Update Selected to dissociate the User and the Integrated Call Distribution (ICD) extension, as shown here.

   Figure 2: Device Association

   

6. Login to the CRS Administration Application.

7. Choose Subsystems > ICD > Resources to verify the targeted Desktop Supervisor ID is no longer listed, as shown here.

   Figure 3: ICD Configuration

   

8. Login to the Cisco Desktop Administrator.

9. Select Setup > Synchronize Directory Services, as shown here.

   Figure 4: Cisco Desktop Administrator

   

10. Repeat steps 1, 2, and 3.

11. Select ICD Extension.

12. Click Update Selected to associate the User and the ICD extension.

    Figure 5: Device Association

    

13. Login to CRS Administration Application.

14. Choose Subsystems > ICD > Resources in order to verify this userid is listed and added back to Resources or Skills group.

15. Repeat steps 8 and 9.

16. Choose Locations > <Site Name> > Supervisor to expand the team selection list under Team View.

17. Click Add to make this User ID a member of the Supervisors team, as shown here.

    Figure 6: Cisco Desktop Administrator

    

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Related Information

• Initial Supervisor Desktop Login Failure with New Supervisor Desktop ID
• Technical Support & Documentation - Cisco Systems