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Cisco Unified Intelligent Contact Management Hosted

Technical References

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Cisco ICM 7.x
- Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y)
Cisco ICM 7.5
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
- Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center Enterprise & Hosted, Release 7.5(x)
Cisco ICM 7.2
- Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
- Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)
Cisco ICM 7.0
- Hardware & System Software Spec. (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) & 7.1(x)
Cisco ICM 5.0
- Cisco ICM Software Release 5.0 ICM-to-ICM Gateway User Guide (PDF - 790 KB)
Reference Information
- Cisco Unified ICM/Contact Center Product and System Localization Matrix