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Voice and Unified Communications

Unify all your voice, video, data, and mobile applications for interactive collaboration.

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View All Voice and Unified Communications Products | For Small Business | Compare Series

Featured Products

  • Conferencing

    Give your workforce conferencing experiences that are compelling, productive, and cost-effective.

    • High Quality Video for Cisco WebEx Meeting Center

      • Full-screen, multistream video conferencing with double the resolution
      • Collaborate and share content and video and the same time
      • Watch high-quality video on your Cisco Cius and Apple iPad
      • Integrated TelePresence experience through Cisco TelePresence WebEx OneTouch

    • WebEx

      • Meet online to present, share, and collaborate
      • Increase productivity and accelerate business results with the ability to meet anytime, anywhere--even on mobile devices
      • Deliver compelling and cost-effective virtual training sessions, product demos, sales presentations, and online events over the web

    • Unified MeetingPlace

      • Promote collaboration with on-premises audio, web, and video conferencing and integration with WebEx applications
      • Improve productivity and simplify the meeting experience while delivering superior cost-effectiveness
      • Ideal for collaborative meetings, training sessions, and presentations

  • Customer Collaboration

    Deliver content-rich, customer-centric experiences to help create the foundation for positive customer service and build a stronger business.

    • Cisco SocialMiner New

      • A social media campaign management solution
      • Monitor the social web and engage with customers proactively
      • Understand more about each customer through their social media postings
      • Enhance your brand and revenues by finding customers who need assistance

    • Cisco Finesse New

      • Move your traditional contact center functions onto thin-client desktops
      • Give your agents and supervisors an easy-to-customize Web 2.0 interface
      • Eliminate client-side installations and maintenance
      • Add custom capabilities through open Web 2.0 APIs

    • Cisco MediaSense New

      • Capture, store, and process multimedia on a unified network platform
      • Help your agents by giving their supervisors live conversation monitoring
      • Equipped to integrate with standards-based real-time speech analytics
      • Reduce multimedia processing costs, resolve caller issues faster

    • Cisco Unified Contact Center Enterprise

      • Deliver state-of-the-art contact center capabilities over an IP infrastructure
      • Designed for enterprise applications
      • Intelligent contact routing and computer telephony integration
      • Reduce long-distance toll-charges and network bandwidth usage
      • Capacity: 5

    • Cisco Unified Contact Center Express

      • Sophisticated, easy-to-deploy call routing and contact management
      • Designed for midmarket, enterprise branch, or corporate departments
      • Support up to 400 agents in both formal and informal contact centers
      • Capacity: 2

    • Cisco Unified Customer Voice Portal

      • Award-winning customer self-service speech and video software
      • Powerful call control allows calls to be treated at the most efficient location
      • Combines open standards support for speech recognition with intelligent application development
      • Delivers personalized self-service as a standalone IVR system or seamlessly integrated with the contact center

  • IP Communications

    Deliver consistent communication services to all of your employees in their workspaces with this full suite of solutions and endpoints.

    • Cisco Business Edition 3000 New

      • Essential communication features for up to 300 users and 10 sites
      • Speedy setup and administration with simple intuitive management
      • Complimentary Cisco Unified SIP Phone 3905 to replace a legacy TDM with an affordable SIP endpoint

    • Cisco Virtualization Experience Client New

      • Combine the power of collaboration with desktop virtualization
      • Save on power and desk real estate with integrated form factor
      • Choose VDI client of choice with support for PCoIP, ICA and RDP protocols

    • Cisco Unified Communications Gateways and Services

      • Extend your IP communications network to anyone, anywhere
      • Includes Cisco´s analog, TDM gateway, and session border control portfolio
      • Includes branch services like survivability, call control, and more
      • Offers solutions for any size businesses and for teleworkers

    • Cisco Unified Communications Manager

      • A distributable enterprise-class IP telephony call-processing system
      • Highly scalable for both midsize and large enterprises
      • Boost ROI through native connectivity to Tandberg endpoints
      • Enjoy a wide range of standards-based features and applications

    • Cisco Business Edition

      • Integrates media processing and messaging on a single platform
      • Ideal for medium-sized businesses
      • Supports growth for up to 500 employees and 20 sites
      • Capacity: 3

    • Cisco Unified IP Phones

      • Entry-level models for low-usage locations like lobbies and hallways
      • High-performance multimedia models for executive suites
      • Full-featured business models for heavy daily use
      • Wireless models for mobility around a building or campus
      • Collaborative models with video displays

  • Messaging

    Drive productivity and accelerate team performance. Find the right person and communicate using any medium, anywhere, from any device.

    • Cisco Jabber™ New

      • New unified communications applications solution lets you collaborate from any workspace
      • Access presence, instant messaging, voice and video, voice messaging, desktop sharing, and conferencing
      • Delivers a rich, consistent experience across PCs, Macs, tablets, and mobile phones
      • Choose from on-premises and cloud deployment options

    • Cisco Unity Connection

      • New single inbox unified messaging
      • Speech-enabled messaging
      • Desktop message access
      • New Simplified Installation, Configuration, and Maintenance

    • Cisco Unity Express

      • Affordable voice messaging and greeting services for increased customer service and rich employee communications
      • Ideal for small organizations and enterprise branch offices with fewer than 500 people
      • Intuitive telephone prompts and a web-based interface for fast, convenient voicemail, auto attendant and interactive voice response (IVR) administration
      • Easy to deploy and manage on Cisco Integrated Services Routers

  • Mobile Applications

    Increase employee productivity and control mobile costs by making mobile devices to operate from a secure, enterprise, managed platform.

    • Cisco Jabber™ New

      • New unified communications applications solution lets you collaborate from any workspace
      • Access presence, instant messaging, voice and video, voice messaging, desktop sharing, and conferencing
      • Delivers a rich, consistent experience across PCs, Macs, tablets, and mobile phones
      • Choose from on-premises and cloud deployment options

    • Cisco WebEx for Android New

      • Schedule, host, start, and join Cisco WebEx meetings
      • View shared content with meeting participants
      • Chat privately or with everyone
      • Join meetings with a click from the home screen

    • High Quality Video for Cisco WebEx on Apple iPad New

      • High-quality, multistream video conferencing
      • Voice-activated video switching with full-screen video for iPad users
      • Invite attendees and hold online meetings anywhere

    • WebEx for Cisco Cius New

      • High- quality, multistream video conferencing
      • Schedule, invite and start WebEx meetings
      • Join WebEx meetings and view shared content
      • Chat with everyone or privately

    • Cisco WebEx Meeting Center for Smartphone Browsers and iPhone

      • Conduct Cisco WebEx Meeting Center meetings from your mobile smartphone
      • View live shared presentations, applications, and desktops
      • High-quality online meetings with video and attendee list

    • Cisco Cius

      • Transparent mobility
      • A virtual desktop client for cloud computing
      • High-definition video and Cisco TelePresence solution interoperability
      • Anywhere access to Cisco's collaboration and Android OS applications

  • Presence and Clients

    Connect, communicate, and collaborate directly from your desktop with rich multimedia Cisco Unified Communications services.

Compare Unified Communications Options

Make the best choice: Learn 10 ways unified communications solutions differ.

Read Report (PDF - 275 KB)

Enhanced Communication

Organizations use unified communications solutions to improve collaboration.

See Case Studies

Gartner Positions Cisco as a Leader

Cisco is positioned in the Leader's Quadrant of Gartner's 2011 Magic Quadrant for Unified Communications.

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Headset Information

Learn what you need to know about compatible headsets.

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