Table Of Contents
Intecom Pointspan 6880 Serial SMDI TIMG Integration Guide for Cisco Unity 4.2
Integration Tasks
Task List to Create the Integration
Requirements
Integration Description
Call Information
Integration Functionality
Integrations with Multiple Phone Systems
Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
Programming the Intecom Pointspan 6880 Phone System
Setting Up the TIMG Units
Downloading and Installing the Required Cisco Unity ES File
Creating a New Integration with the Intecom Pointspan 6880 Phone System
Testing the Integration
Integrating a Secondary Server for Cisco Unity Failover
Requirements
Integration Description
Setting Up the Secondary Server for Failover
Appendix: Documentation and Technical Assistance
Conventions
Obtaining Documentation, Obtaining Support, and Security Guidelines
Intecom Pointspan 6880 Serial SMDI TIMG Integration Guide for Cisco Unity 4.2
Published June 12, 2007
This document provides instructions for integrating the Intecom Pointspan 6880 phone system with Cisco Unity 4.2(1) by using the T1/E1-IP Media Gateway (TIMG), T1 digital lines (DS1 or "dry T1" digital lines only), and an RS-232 serial cable.
Integration Tasks
Before doing the following tasks to integrate Cisco Unity with the Intecom Pointspan 6880 phone system by using the Intel NetStructure T1/E1-IP Media Gateway (TIMG), confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide.
The following task list describes the process for creating the integration.
Task List to Create the Integration
Use the following task list to set up a new integration with the Intecom Pointspan 6880 phone system. If you are installing a new Cisco Unity server by using the applicable Cisco Unity installation guide, you may have already completed some of the following tasks.
1. 
Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the "Requirements" section.
2. Plan how the voice messaging ports will be used by Cisco Unity. See the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section.
3. Program the Intecom Pointspan 6880 phone system and extensions. See the "Programming the Intecom Pointspan 6880 Phone System" section.
4. Set up the TIMG units. See the "Setting Up the TIMG Units" section.
5. Download and install the required Cisco Unity ES file. See the "Downloading and Installing the Required Cisco Unity ES File" section.
6. Create the integration. See the "Creating a New Integration with the Intecom Pointspan 6880 Phone System" section.
Caution Do not edit the phone configuration file (also known as the switch ini file) to customize this integration. If you change the settings in this file, the integration may not function correctly.
7. Test the integration. See the "Testing the Integration" section.
8. If you have a secondary server for Cisco Unity failover, integrate the secondary server. See the "Integrating a Secondary Server for Cisco Unity Failover" section.
Requirements
The Intecom Pointspan 6880 integration supports configurations of the following components:
Phone System
•The Intecom Pointspan 6880 phone system.
•Software version 3.4K or later.
•PDI model 520-1000-004.
•T1 cards model 300-0289-001.
•One or more of the applicable TIMG units. For details, refer to the "Supported Circuit-Switched Phone System Integrations" section in the applicable Supported Hardware and Software, and Support Policies at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•The serial data port on the phone system connected to the serial port on the master TIMG unit with an RS-232 serial cable.
We recommend that the serial cable have the following construction:
–A maximum of 50 feet (15.24 m) in length
–24 AWG stranded conductors
–Low capacitance—for example, no more than 12 pF/ft (39.4 pF/m) between conductors
–At least 65 percent braided shield over aluminized polymer sleeve around conductors
–UL-recognized overall cable jacket insulation with low dielectric constant
–Braided shield fully terminated to and enclosed by a metal connector backshell
–Gold-plated connector contacts
•The voice messaging ports in the phone system connected by T1 digital lines (DS1 or "dry T1" digital lines only) to the ports on the TIMG units.
Caution T1 (or "wet T1") connections to the PSTN must be through an NTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged.
•The TIMG units connected to the same LAN or WAN that Cisco Unity is connected to.
•If the TIMG units connect to a WAN, the requirements for the WAN network connections are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
–A maximum 200 ms network latency.
•The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Server
•Cisco Unity 4.2(1) with ES83 installed.
•Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•A license that enables the applicable number of voice messaging ports.
Integration Description
The Intecom Pointspan 6880 integration sends call information and MWI requests through the data link, which is an RS-232 serial cable that connects the phone system and the master TIMG unit. Voice connections are sent through the T1 digital lines between the phone system and the TIMG units. The TIMG units communicate with the Cisco Unity server through the LAN or WAN by using Session Initiation Protocol (SIP). Figure 1 shows the required connections.
Figure 1 Connections Between the Phone System and Cisco Unity
Call Information
The phone system sends the following information with forwarded calls:
•The extension of the called party
•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)
•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)
Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.
Integration Functionality
The Intecom Pointspan 6880 integration with Cisco Unity provides the following integration features:
•Call forward to personal greeting
•Call forward to busy greeting
•Caller ID
•Easy message access (a subscriber can retrieve messages without entering an ID because Cisco Unity identifies the subscriber based on the extension from which the call originated; a password may be required)
•Identified subscriber messaging (Cisco Unity identifies the subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated)
•Message waiting indication (MWI)
Integrations with Multiple Phone Systems
Depending on the version, Cisco Unity can be integrated with two or more phone systems:
•Cisco Unity 4.0 and 4.1 can be integrated with a maximum of two phone systems at one time. For information on and instructions for integrating Cisco Unity with two phone systems, refer to the Dual Phone System Integration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a0080211b2e.html.
•Cisco Unity 4.2 and later can be integrated with two or more phone systems at one time. For information on the maximum supported combinations and instructions for integrating Cisco Unity with multiple phone systems, refer to the Multiple Phone System Integration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a00806192a3.html.
Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports):
•The number of voice messaging ports installed.
•The number of voice messaging ports that will answer calls.
•The number of voice messaging ports that will only dial out, for example, to send message notification, to set message waiting indicators (MWIs), to make AMIS deliveries, and to make telephone record and playback (TRAP) connections.
The following table describes the voice messaging port settings in Cisco Unity that can be set in UTIM, and that are displayed as read-only text on the System > Ports page of the Cisco Unity Administrator.
Table 1 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from subscribers.
|
Message Notification
|
Check this check box to designate the port for notifying subscribers of messages. Assign Message Notification to the least busy ports.
|
Dialout MWI
(not used by serial or SMDI integrations)
|
Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI to the least busy ports.
|
AMIS Delivery
(available with the AMIS licensed feature only)
|
Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.
This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.
Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.
|
TRAP Connection
|
Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the least busy ports.
|
The Number of Voice Messaging Ports to Install
The number of voice messaging ports to install depends on numerous factors, including:
•The number of calls Cisco Unity will answer when call traffic is at its peak.
•The expected length of each message that callers will record and that subscribers will listen to.
•The number of subscribers.
•The number of ports that will be set to dial out only.
•The number of calls made for message notification.
•The number of MWIs that will be activated when call traffic is at its peak.
•The number of AMIS delivery calls.
•The number of TRAP connections needed when call traffic is at its peak. (TRAP connections are used by Cisco Unity web applications to play back and record over the phone.)
•The number of calls that will use the automated attendant and call handlers when call traffic is at its peak.
It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.
The Number of Voice Messaging Ports That Will Answer Calls
The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers. Typically, the voice messaging ports that answer calls are the busiest.
You can set voice messaging ports to both answer calls and to dial out (for example, to send message notifications). However, when the voice messaging ports perform more than one function and are very active (for example, answering many calls), the other functions may be delayed until the voice messaging port is free (for example, message notifications cannot be sent until there are fewer calls to answer). For best performance, dedicate certain voice messaging ports for only answering incoming calls, and dedicate other ports for only dialing out. Separating these port functions eliminates the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.
The Number of Voice Messaging Ports That Will Only Dial Out, and Not Answer Calls
Ports that will only dial out and will not answer calls can do one or more of the following:
•Notify subscribers by phone, pager, or e-mail of messages that have arrived.
•Turn MWIs on and off for subscriber extensions.
•Make outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. (This action is available only with the AMIS licensed feature.)
•Make a TRAP connection so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications.
Typically, these voice messaging ports are the least busy ports.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.
Preparing for Programming the Phone System
Record your decisions about the voice messaging ports to guide you in programming the phone system.
Programming the Intecom Pointspan 6880 Phone System
Instruct the phone system technician to set up the phone system in the manner directed in the following procedure.
To Program the Phone System for a Serial TIMG Integration with Cisco Unity
Step 1 Program the phone lines connecting to the voice messaging ports on the TIMG units as a multiline hunt group.
Make sure that the phone system sends calls only to Cisco Unity voice messaging ports that are set to Answer Calls. Calls sent to a voice port not set to Answer Calls cannot be answered by Cisco Unity and may cause other problems.
Step 2 Enable hookflash transfer capability on each phone line that connects to the voice messaging ports on the TIMG units.
Step 3 Enable caller ID (through the serial data link to the master TIMG unit) on each subscriber extension.
Caution The phone system must provide caller ID through the serial data link to the master TIMG unit. Otherwise, some integration features will not function correctly.
When the phone system sends a call from the PSTN to the pilot number for the voice messaging ports on the TIMG units, caller ID for the call may not be sent through the serial data link to the master TIMG unit. In this case, some integration features will not function correctly.
Step 4 For each subscriber extension, set the call forwarding options to the following:
•Unrestricted source
•Forward when the extension is not answered
•Forward when the extension is busy
The following phone system programming is provided as an example. The specific programming for your phone system may vary depending on its configuration.
Example of Programming for the Intecom Pointspan 6880 Phone System
** TRUNK GROUP DEFINITION
***...TRUNK GROUP........................17
***...TRUNK GROUP TYPE...................UNIVERSAL
TCI...TRUNK CLASS IDENTIFICATION.........LOCAL CO
UGP...USER GROUP NUMBER..................11
VTT...VOICE TRUNK TRANSFER ENABLED.......YES
CDT...TRANSFER COLLECT DIGIT TABLE #.....NONE
DCS...DEFAULT CLASS OF SERVICE...........0
CNC...NATIONAL CALLING PARTY # CONTENTS..USER GROUP
CNI...USER GROUP CALLING PARTY #.........4 = 206-555-1212
DCP...DISPLAY CALLING PARTY NUMBER.......YES
PND...PRIVATE NETWORK....................NO
ITY...INTEMAIL TYPE......................INTEMAIL TYPE II
IST...DOES InteMail SUPERVISE TRANSFERS?.NO
IML...InteMail USER ID LENGTH............5
IIN...INTEMAIL INTERFACE NUMBER..........2
VNP...InteMail NUMBER FORMAT.............DIRN
OAM...OAI ASSOCIATED MEMBER..............NO
BTG...BROADCAST TRUNK GROUP..............NO
TCM...TRAVELING CLASSMARK................NO
FTH...FAILURE THRESHOLD..................3
RDT...RESEIZE DELAY TIME............MSEC:200
CHT...TRUNK MONITOR MINIMUM HOLD TIME....0
DET...DISTANT END RELEASE TIME.......SEC:55
DCT...DATA CALLS ALLOWED.................NO
SWM...SEIZE WHEN MOS.....................NO
TCH...TRUNK CALL HANDLING................INTERNAL
NDS...DISCONNECT SUPERVISION.............YES
IGG...IGNORE GLARE.......................NO
GDT...GLARE DETECT TIME.............MSEC:100
XFT...DISTANT IBX ALLOWS FEATURE TRANSP..NO
DPT...DTMF PASSTHROUGH TIMING INDEX......NONE
......TRUNK DIRECTION....................BOTH WAYS
STY...INCOMING CALL ORIGINATION TYPE.....T1 OFF PREM.....OPX (OFF PREMISE)
TYP...INCOMING TRUNK TYPE................DIALED
ICM...INCOMING CALL MESSAGE #............17
IDS...INCOMING DIGIT SEQUENCE............DESTINATION NUMBER ONLY
IRD...RESPONSE TO DESTINATION NUMBER.....NONE
IRC...RESPONSE TO CALLING PARTY NUMBER...NONE
IIT...INCOMING INFO DIGIT TYPE/LENGTH....NONE
WPR...WHISPER MESSAGE SOURCE GROUP.......NONE
APA...TRUNK GROUP AUTHORIZATION TYPE.....NONE
PVA...PRE-VALIDATE AUTHORIZATION CODE....NO
RSC...RESET COUNT........................1
LVL...PREDEFINED LEVEL CODE..............NONE
TNE...TONE TABLE ENTRY NUMBER............NONE
MOD...INCOMING DIAL MODE.................DTMF
RGF...DTMF RECEIVER GROUP................52
TOO...TIMEOUT TO ATTENDANT...............NO
MCL...MULTIPLE CALLING ALLOWED...........NO
RAC...REUSE AUTH FOR MULT. CALLS.........NO
GAC...GROUP AUTH REQUIRED FOR TRUNKS.....NO
SAC...SYSTEM ACCESS CODE.................NONE
CWR...CALLWAIT RINGBACK..................NO
UCT...TRUNK UPDATE CDR ON TRANSFER.......ALL
CPT...CALL PROGRESSING TONES:............IBX PROVIDED
RIO...RESPONSE TO INCOMING ORIGINATION...NONE
IUG...InteMail LAMP MESSAGE USER GROUPS..ALL
NUG...INTER-USER GROUP NNP USER GROUPS...ALL
TCT...STATION CALL RESTRICTION ENABLED...NO
8NC...800 TO 4D SPEED NUMBER CONVERSION..NO
NWT...CALL PARTY NAME WAIT TIME..........NONE
MSG...MODEM SIGNALLING...................YES
TXA...DIRECT TGRP SELECT ALLOWED.........YES
ATG...ANNOUNCEMENT TRUNK GROUP...........NO
SLC...TRUNK SELECTION....................TOP DOWN
ICA...INTER-LATA CARRIER.................10XXX
OPS...OUTGOING OUTPULSING SEQUENCE.......DESTINATION NUMBER ONLY
DIAGNOSTIC PARAMETERS: Y or N...............N
Setting Up the TIMG Units
Do the following procedures to set up the TIMG units that are connected to the Intecom Pointspan 6880 phone system.
These procedures require that the following tasks have already been completed:
•The phone system is connected to the TIMG units by using T1 digital lines.
•The TIMG units are ready to be connected to the LAN or WAN.
•The TIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the documentation for the TIMG units.
To Set Up the TIMG Units
Step 1 On the Windows workstation, add a temporary route to enable access to the TIMG units.
a. On the Windows Start menu, click Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a TIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 On the System Login page, enter the following case-sensitive settings.
Table 2 System Login Page Settings
Field
|
Setting
|
Username
|
admin
|
Password
|
IpodAdmin
|
Step 5 Click Log On.
Step 6 On the Configure menu, click Password.
Step 7 On the Password page, enter the following settings.
Table 3 Password Page Settings
Field
|
Setting
|
Old Password
|
IpodAdmin
(This setting is case sensitive.)
|
New Password
|
<your new password>
(This setting is case sensitive.)
|
Confirm
|
<your new password>
(This setting is case sensitive.)
|
Step 8 Click Change.
Step 9 On the Configure menu, click System.
Step 10 On the System page, enter the following settings.
Table 4 System Page Settings for the System and Telephony Groups
Field
|
Setting
|
Operating Mode
|
SIP
|
PCM Coding
|
uLaw
|
Step 11 Determine which serial port on the TIMG unit you will use to connect the data link serial cable from the phone system, then enter the following settings in the applicable group.
Table 5 System Page Settings for the Serial Port Groups
Field
|
Setting
|
Serial Port Baud Rate
|
<the baud rate that the phone system will use on its serial port>
|
Serial Port Parity
|
<the parity that the phone system will use on its serial port>
|
Serial Port Data Bits
|
<the number of data bits that the phone system will use on its serial port>
|
Serial Port Stop Bits
|
<the baud rate that the phone system will use on its serial port>
|
Step 12 Click Apply Changes.
Step 13 On the Configure menu, click Gateway.
Step 14 On the Gateway page, click the Gateway Routing tab.
Step 15 On the Gateway Routing tab, enter the following settings.
Table 6 Gateway Routing Tab Settings
Field
|
Setting
|
Fault Tolerance Enabled
|
Yes
|
Load Balancing Enabled
|
No
|
VoIP Endpoint ID:
1
|
(Cisco Unity without failover) Enter the IP address for the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address for the primary Cisco Unity server.
|
VoIP Endpoint ID:
2
|
(Cisco Unity without failover) Leave this field blank.
(Cisco Unity with failover configured) Enter the IP address for the secondary Cisco Unity server.
|
Step 16 Click Apply Changes.
Step 17 On the Gateway page, click the Gateway Advanced tab.
Step 18 On the Gateway Advanced tab, enter the following settings.
Table 7 Gateway Advanced Tab Settings
Field
|
Setting
|
Call Connect Mode
|
OnAnswer
|
Send DNIS to VoIP Endpoint
|
No
|
Destination for Unroutable IP Calls
|
<blank>
|
Destination for Unroutable PBX Calls
|
<blank>
|
Monitor Call Connections
|
No
|
Minimum Call Party Delay
|
0
|
Maximum Call Party Delay
|
2000
|
Dial Digit on Time
|
100
|
Dial Inter-Digit Time
|
100
|
Dial Pause Time
|
2000
|
Turn MWI On FAC
|
<blank>
|
Turn MWI Off FAC
|
<blank>
|
Dial Send Key
|
None
|
Outbound Call Connect Timeout
|
10000
|
Wait for Ringback/Connect on Blind Transfer
|
Yes
|
Hunt Group Extension
|
<the pilot number for the Cisco Unity voice messaging ports>
|
Audio Compression
|
Click the preferred codec for audio compression:
•G.711—The TIMG unit will use only the G.711 codec.
•G.729A—The TIMG unit will prefer the G.729a codec but can also use the G.711 codec.
|
RTP Digit Relay Mode
|
RFC2833
|
Signaling Digit Relay Mode
|
On
|
Voice Activity Detection
|
On
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729a—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729a—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
(TIMG units connect only to a LAN) 104 (equivalent to DSCP AF31)
(TIMG units connect to a WAN) 104 (equivalent to DSCP AF31)
|
RTP QOS Byte
|
(TIMG units connect only to a LAN) 184 (equivalent to DSCP EF)
(TIMG units connect to a WAN) 184 (equivalent to DSCP EF)
|
SNMP Traps Enabled
|
No
|
E-mail Alarms Enabled
|
No
|
HTTP Server Enabled
|
Yes
|
HTTPs Server Enabled
|
No
|
Step 19 Click Apply Changes.
Step 20 On the Gateway page, click the Gateway Capabilities tab.
Step 21 Enter the following settings for all ports that are used by voice messaging ports on Cisco Unity.
Table 8 Gateway Capabilities Tab Settings
Field
|
Setting
|
Telephony Port Capability
|
Both
|
Telephony Port Enabled
|
For ports that are used by voice messaging ports on Cisco Unity, click Yes.
For ports that are not used, click No.
|
Step 22 Click Apply Changes.
Step 23 On the Configure menu, click T1E1.
Step 24 On the T1E1 page, click the T1/E1 Mode tab.
Step 25 On the T1/E1 Mode tab, enter the following settings.
Table 9 T1/E1 Mode Tab Settings
Field
|
Setting
|
Line Mode
|
T1
|
Signaling Mode
|
CAS
|
Interface Mode
|
Terminal
|
Step 26 Click Apply Changes.
Step 27 Click the T1-CAS Protocol tab.
Step 28 On the T1-CAS Protocol tab, enter the following settings.
Table 10 T1-CAS Protocol Tab Settings
Field
|
Setting
|
T1 CAS Protocol
|
Enter the setting that matches the phone system programming.
|
Line Encoding
|
Enter the setting that matches the phone system programming.
|
Framing
|
Enter the setting that matches the phone system programming.
|
Selects Transmit Pulse Waveform
|
Enter the setting that matches the phone system programming.
|
Flash Hook
|
Enter the setting that matches the phone system programming.
|
Consult Call Dialtone Drop Code
|
Enter the setting that matches the phone system programming.
|
Consult Call Proceeding Drop Code
|
Enter the setting that matches the phone system programming.
|
Consult Call Busy Drop Code
|
Enter the setting that matches the phone system programming.
|
Consult Call Error Drop Code
|
Enter the setting that matches the phone system programming.
|
Consult Call Connected Drop Code
|
Enter the setting that matches the phone system programming.
|
Consult Call Disconnected Drop Code
|
Enter the setting that matches the phone system programming.
|
MWI Confirmation Tone
|
No
|
CPID Type
|
TypeII_CPID
|
Initial Wait for Inband CPID
|
100
|
Inband CPID Complete Timeout
|
300
|
Step 29 Click Apply Changes.
Step 30 On the Configure menu, click Serial Protocol.
Step 31 On the Serial Protocol page, enter the following settings.
Table 11 Serial Protocol Page Settings
Field
|
Setting
|
Serial Mode (Master/Slave)
|
Click the applicable setting:
•Master—This TIMG unit is connected to the data link serial cable from the phone system. There can be only one master TIMG unit in a phone system integration.
•Slave—This TIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave TIMG units in a phone system integration.
|
Serial Interface Protocol
|
SMDI
|
MWI Response Timeout
|
2000
|
IP Address of Serial Server
|
If the TIMG unit is the master, leave this field blank.
If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).
|
Serial Cpid Expiration
|
5000
|
Logical Extension Number
|
Enter the extension number for each port on the TIMG unit.
|
Step 32 Click Apply Changes.
Step 33 On the Configure menu, click SIP.
Step 34 On the SIP page, enter the following settings.
Table 12 SIP Page Settings
Field
|
Setting
|
Host and Domain Name
|
<the domain name of the TIMG unit>
|
Transport Type
|
UDP
|
Call as Domain Name
|
No
|
SIPS URI Scheme Enabled
|
No
|
Invite Expiration
|
120
|
DNS Server Address
|
<the IP address of the DNS server>
|
Registration Server Address
|
(Cisco Unity without failover) <the IP address of the Cisco Unity server>
(Cisco Unity with failover configured) <the IP address of the primary Cisco Unity server>
|
Registration Server Port
|
5060
(When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.)
|
Registration Expiration
|
3600
|
UDP/TCP Transports Enabled
|
Yes
|
TCP/UPDT Server Port
|
5060
|
Primary Proxy Server Address
|
(Cisco Unity without failover) <the IP address of the Cisco Unity server>
(Cisco Unity with failover configured) <the IP address of the primary Cisco Unity server>
|
Primary Proxy Server Port
|
5060
(When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.)
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable; leave the default setting.
(Cisco Unity with failover configured) <the IP address of the secondary Cisco Unity server>
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable; leave the default setting.
(Cisco Unity with failover configured) 5060
(When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Primary Proxy Server Port field.)
|
Proxy Query Interval
|
10
|
T1 Time
|
500
|
T2 Time
|
4000
|
T4 Time
|
5000
|
Step 35 Click Apply Changes.
Step 36 On the Configure menu, click IP.
Step 37 On the IP page, enter the following settings for LAN1.
Table 13 IP Page Settings for LAN1
Field
|
Setting
|
Client IP Address
|
<the new IP address you want to use for the TIMG unit>
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
<the new subnet mask, if the subnet mask is different from the default IP address>
|
Default Network Gateway Address
|
<the IP address of the default network gateway>
|
BOOTP Enabled
|
If you are using DHCP, click Yes.
If you are not using DHCP, click No.
|
Step 38 Click Apply Changes.
Step 39 On the Configure menu, click Tones.
Step 40 On the Tones page, click Manual.
Step 41 Enter the tone definitions that your phone system uses.
Step 42 Click Apply Changes.
Step 43 On the Configure menu, click Restart.
Step 44 On the Restart page, click Restart Unit Now.
Step 45 When the TIMG unit has restarted, in the View menu, click Refresh.
Step 46 Repeat Step 2 through Step 45 on all remaining TIMG units.
To Configure the RS-232 Serial Cable
Step 1 Use the following pinout to configure the RS-232 serial cable by using an RJ-45-to-DB-9 terminal adaptor connector.
Table 14 Pinout for RS-232 Serial Cable
DB-9 Pin
|
Serial Port Pin Definition from the Phone System
|
1
|
DCD (data carrier detect)
|
2
|
RX (transmit)
|
3
|
TX (receive)
|
4
|
DTR (data terminal ready)
|
5
|
GND (signal ground)
|
6
|
DSR (data set ready)
|
7
|
RTS (request to send)
|
8
|
CTS (clear to send)
|
9
|
(no connection)
|
Downloading and Installing the Required Cisco Unity ES File
You must download and install ES83. Do the following procedure.
To Download and Install the Required Cisco Unity ES File
Step 1 On the Cisco Unity server, open a web browser and go to the Cisco Unity 4.2 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-42.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 2 On the Cisco Unity 4.2 Software Download page, click the link for ES83.
Step 3 On the Details page, click Next.
Step 4 On the Document page, click Accept.
Step 5 In the Enter Network Password dialog box, enter your user name and password, then click OK.
Step 6 In the File Download dialog box, click Save.
Step 7 In the Save As dialog box, browse to a directory where you want to save the file, and click Save.
Step 8 In the Download Complete dialog box, click Open. The window for extracting the ES files appears.
Step 9 Click Extract.
Step 10 In the Extract dialog box, browse to the directory where you want the extracted files, and click Extract.
Step 11 Close the window for the extracting application.
Step 12 Browse to the directory where you saved the extracted ES file.
Step 13 Double-click the ES file and follow the on-screen instructions to install the ES.
Step 14 On Windows Start menu, click Run.
Step 15 In the Run dialog box, enter regedit and click OK.
Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC.
Step 16 In the Registry Editor window, expand the key HKEY_LOCAL_MACHINE\Software\Active Voice\AvSkinny.
Step 17 Double-click Total Devices.
Step 18 In the Edit DWORD Value dialog box, in the Value Data field, enter 120.
Step 19 Under Base, click Decimal and click OK.
Step 20 Close the Registry Editor.
Step 21 Restart the Cisco Unity server.
Creating a New Integration with the Intecom Pointspan 6880 Phone System
After ensuring that the Intecom Pointspan 6880 phone system and the Cisco Unity server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.
To Create an Integration
Step 1 If UTIM is not already open, on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears.
Step 2 In the left pane of the UTIM window, click Cisco Unity Server.
Step 3 On the Integration menu of the UTIM window, click New. The Telephony Integration Setup Wizard appears.
Step 4 On the Welcome page, click Circuit-switched via Intel PIMG and click Next.
Step 5 On the Name the Phone System Integration page, accept the default name or enter the phone system name to identify this integration, then click Next.
Step 6 On the Enter PIMG Settings page, click Add.
Step 7 In the Add PIMG dialog box, enter the following settings, then click OK.
Table 15 Settings for the Add PIMG Dialog Box
Field
|
Setting
|
Display Name
|
Accept the default name or enter another name to identify this TIMG unit.
|
PIMG Type
|
Click the applicable setting:
•TIMG (Single Span)
•TIMG (Dual Span)
|
IP Address
|
Enter the IP address of this TIMG unit.
|
SIP Port
|
Enter 5060.
Caution You must enter the documented setting. Otherwise, MWIs will not function correctly.
|
Phone Lines (Ports) Connected
|
Enter the applicable setting:
•24 (for single-span TIMG units)
•48 (for dual-span TIMG units)
If you want to use fewer than the default number of voice messaging ports, enter the number of ports (or phone lines) that you want to use with this TIMG unit.
|
Step 8 Repeat Step 6 and Step 7 for each remaining TIMG unit that you are connecting to the Cisco Unity server.
You can press the following buttons to modify, delete, or verify the TIMG units that you are connecting to the Cisco Unity server.
Table 16 Buttons on the Enter PIMG Settings Page
Button
|
Action
|
Add
|
Displays the Add PIMG dialog box to add another TIMG unit to the integration.
|
Modify
|
Displays the Modify PIMG dialog box so that you can modify the settings of the selected TIMG unit.
|
Delete
|
Deletes the selected TIMG unit from the integration.
|
Ping Servers
|
Confirms that the IP address is correct for all TIMG units that are used by this integration.
|
Licensing
|
Displays a list of the licensed, used, and available voice messaging ports on the Cisco Unity server.
|
Step 9 On the Enter PIMG Settings page, click Next.
Step 10 On the PIMG Integration with the PBX page, click Yes.
Step 11 In the This PIMG Is the Serial Master field, click the name of the TIMG unit that is connected to the serial cable from the phone system, then click Next.
Step 12 On the Configure Cisco Unity SIP Settings page, enter the following settings, then click Next.
Table 17 Settings for the Configure Cisco Unity SIP Settings Page
Field
|
Setting
|
Contact Line Name
|
(Cisco Unity without failover) Enter the voice messaging line name that subscribers use to contact Cisco Unity and that Cisco Unity will use to register with the TIMG units.
(Cisco Unity with failover configured) Enter the name the primary Cisco Unity server. This setting must match the Port X Endpoint parameter settings in the TIMG administration. This setting must be the same for both the primary and the secondary Cisco Unity servers.
|
Cisco Unity SIP Port
|
Enter the IP port on Cisco Unity that callers and the SIP server use to connect to voice mail. We recommend using the default setting.
Caution The setting must match the setting on the TIMG units. If there are multiple phone system integrations with Cisco Unity, this setting must be unique for all integrations. Otherwise, the integration will not function correctly.
|
Preferred Codec
|
Enter the codec that Cisco Unity will first attempt to use on outgoing calls.
|
Step 13 If other integrations already exist, the Enter Trunk Access Code page appears. Enter the extra digits that Cisco Unity must use to transfer calls through the gateway to extensions on the other phone systems with which it is integrated. Then click Next.
Step 14 (Cisco Unity 4.2 and later only) On the Reassign Subscribers page, any subscribers whose phone system integration has been deleted and who are not currently assigned to a phone system integration will appear in the list.
If no subscribers appear in the list, click Next and continue to Step 15.
Otherwise, select the subscribers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting subscribers.
Table 18 Selection Controls for the Reassign Subscribers Page
Selection Control
|
Effect
|
Check All
|
Checks the check boxes for all subscribers in the list.
|
Uncheck All
|
Unchecks the check boxes for all subscribers in the list.
|
Toggle Selected
|
For the subscribers highlighted in the list, toggles between checking and unchecking the check boxes.
If some highlighted subscriber check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.
|
Step 15 (Cisco Unity 4.2 and later only) On the Reassign Call Handlers page, any call handlers whose phone system integration has been deleted and that are not currently assigned to a phone system integration will appear in the list.
If no call handlers appear in the list, click Next and continue to Step 16.
Otherwise, select the call handlers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting call handlers.
Table 19 Selection Controls for the Reassign Call Handlers Page
Selection Control
|
Effect
|
Check All
|
Checks the check boxes for all call handlers in the list.
|
Uncheck All
|
Unchecks the check boxes for all call handlers in the list.
|
Toggle Selected
|
For the call handlers highlighted in the list, toggles between checking and unchecking the check boxes.
If some highlighted call handler check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.
|
Step 16 On the Completing page, verify the settings you entered, then click Finish.
Step 17 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.
Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.
To Enter the Voice Messaging Port Settings for the Integration
Step 1 After the Cisco Unity services restart, on the View menu, click Refresh.
Step 2 In the left pane of the UTIM window, expand the phone system integration that you are creating.
Step 3 In the left pane, click the name of the first TIMG unit.
Step 4 In the right pane, click the Ports tab.
Step 5 Enter the settings shown in the following table for the voice messaging ports.
For best performance, use the first voice messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Message Notification, do not send calls to it.
Table 20 Settings for the Voice Messaging Ports
Field
|
|
