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Cisco Unity 3.1(6) Installation Guide: Configuration 4: POV and UM with One Exchange Server Using MSDE and Exchange 5.5

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Document ID: 44324


Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Task 1: Disable McAfee NetShield
      Disable McAfee NetShield
Task 2: Install Active Directory (Optional)
      Verify that Networking is Enabled
      Set Up Active Directory
      Verify the Active Directory Installation
      Troubleshoot the Active Directory Installation
Task 3: Install MSDE
      MSDE Installation Procedure
      MSDE Service Pack 3 Installation Procedure
Task 4: Install Exchange 5.5
      Exchange Server 5.5 Installation Procedure
      Change the LDAP Port Number (Optional)
      Exchange 5.5 Service Pack 4 Installation Procedure
      Configure Exchange
Task 5: Install Cisco Unity
      Understand the Cisco Unity Installation, Service, and Administration Accounts
      Create the Cisco Unity Installation, Service, and Administration Accounts
      Set the Active Directory Permissions for the Cisco Unity Installation, Service, and Administration Accounts
      Set the Exchange 5.5 Permissions Required for Cisco Unity
      Cisco Unity USB Key Installation Procedure
      Remove the Default USB Driver if you Installed Windows 2000 with the USB Key Already Attached
      Run Cisco Unity Setup
      Run the Cisco Unity Server Configuration
      Add the Status Monitor and System Administration Icons to the Unity Admin Desktop (Optional)
Task 6: Enable McAfee NetShield
      Re-enable McAfee NetShield Services and Exclude a Cisco Unity Directory from Scanning
Verify
Troubleshoot
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Related Information

Introduction

Note: This document is part of a set of documents that explain how to determine which Cisco Unity installation option is correct for your network. These documents also explain how to install the correct Cisco Unity option in your network. The use of these documents is meant only for new Cisco Unity installations. If you upgrade or otherwise change an existing Cisco Unity configuration, refer to the correct online product documentation for Cisco Unity.

Note: These documents do not explain how to integrate your Cisco Unity server with your phone system or how to configure your Cisco Unity server. Once you complete the initial Cisco Unity installation, you have to refer to the online product documentation for further instructions. Refer to the Next Steps section on the Index page.

Note: This document set is written for networks that run a Windows 2000 server.

Note: Return to the Index page for this documentation set.

This document explains how to create a Cisco Unity server with the use of SQL Desktop Edition (MSDE) and Exchange 5.5 that you can use as a plain old voice mail (POV) system or as a unified messaging (UM) system. It applies to installations where there is a single Cisco Unity server which runs all of the necessary applications. If you are not certain that this is the appropriate document for your environment, refer to Cisco Unity 3.1(6) Installation Guide: Selecting the Correct Installation Options.

unity31-inst-guide-config4-a.gif

caution Caution: This configuration assumes that you do not plan to connect this server to a network with an existing Active Directory or Exchange Environment. It is possible to cause problems with an existing Active Directory environment if you introduce a server that runs Active Directory that is not configured properly to participate in the existing Active Directory environment. If you decide to connect this server to your network, you need to be aware of the implications and deal with them accordingly. Consider the use of one of the other configuration options. Refer to Cisco Unity 3.1(6) Installation Guide: Selecting the Correct Installation Options.

Prerequisites

Requirements

This document assumes that you have already configured a Windows 2000 Server in accordance with either the Cisco Unity Base Line Configuration Guidelines or the Cisco Unity Component System Configuration Guidelines. If you have not, refer to the appropriate document for instructions before you proceed with the tasks in this document.

Components Used

The information in this document is based on these software and hardware versions:

  • A server configured in accordance with the Cisco Unity guidelines as given in the Requirements section.

  • Exchange 5.5

  • SQL 2000 (MSDE)

  • Cisco Unity 3.1(6) or later

You need these items in order to complete this installation:

  • SQL CD (Data Store)

  • Exchange 5.5 CD (Message Store)

  • Cisco Unity Application CD version 3.1(6) or later

  • Cisco Unity additional languages CD version 3.1(6) or later

  • Cisco Unity supplemental files CD version 3.1(6) or later

  • Cisco Unity Service Pack CDs

  • Windows 2000 Server CD

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Task 1: Disable McAfee NetShield

If McAfee NetShield is installed on the Cisco Unity server, disable the NetShield services before you start. Otherwise start with Task 2. If you do not disable the NetShield services, Cisco Unity Setup can take several hours in order to complete.

Disable McAfee NetShield

Use this procedure in order to disable McAfee NetShield:

  1. From the Windows Start menu, select Programs > Administrative Tools > Services.

  2. In the right pane, double-click each of these services:

    • Network Associates Alert Manager

    • Network Associates McShield

    • Network Associates Task Manager

    From the General tab, click Stop, in the Startup Type list click Disabled, and click OK.

  3. Close the Services Management Console (MMC).

Task 2: Install Active Directory (Optional)

Note: Active Directory is not a requirement in a network that only contains Exchange 5.5 Servers.

This task explains how to configure Active Directory on your server. This document assumes that you do not attempt to integrate this server into an existing Active Directory environment. If you have an existing Active Directory environment that you want to integrate this server into, refer to Cisco Unity 3.1(6) Installation Guide: Selecting the Correct Installation Options in order to determine the configuration that meets your requirements.

Verify that Networking is Enabled

Use this procedure in order to verify that Networking is enabled:

  1. Select Settings > Control Panel > Network and Dial-up Connections > Local Area Connection > Properties in order to open the TCP/IP Properties window for your network interface card (NIC).

    You need to see a menu window similar to this image:

    unity31-inst-guide-config4-b.gif

    Note: This server has the optional Network Monitor utility installed.

    Note: You do not need client for Microsoft Networks.

    caution Caution: You must enable File and Print Sharing For Microsoft Networks. This is necessary because Active Directory uses Networking in order to share the Active Directory files. This applies even when the server is the only one in the entire network that runs Active Directory because the server accesses the files locally through the share path \\server_name\directory_name\file_name.

  2. Click OK.

Set Up Active Directory

Use this procedure in order to set up the Active Directory:

Note: If you install Cisco Unity on an ICS 7750 system processing engine (SPE) you see an Active Directory error message about Dynamic Host Configuration Protocol (DHCP). This is because the ICS 7750 does not allow DHCP servers on the SPEs. The SPE uses Cisco Network Registrar instead. Close this error message and continue.

  1. From the Windows Start menu, select Run and then run Dcpromo.

  2. Click Next.

  3. For Domain Controller Type, select Domain Controller for a New Domain.

  4. Click Next.

  5. For Create Tree or Child Domain, select Create a New Domain Tree.

  6. Click Next.

  7. For Create or Join Forest, select Create a New Forest of Domain Trees.

  8. Click Next.

  9. For New Domain Name, enter the full domain name that this system uses. For example, my-domain.com.

  10. Click Next.

  11. For NetBIOS Domain Name, enter the prefix name. For example, my-domain.

  12. Click Next.

  13. For Database and Log Locations, if possible, choose separate hard disks for the database and the logs.

  14. Click Next.

  15. For Shared System Volume, select the default of C:\WINNT\SYSVOL.

  16. Click Next.

  17. If the server does not have Domain Name System (DNS) installed yet, or if it has been installed but is not yet active, you see this warning message:

    unity31-inst-guide-config4-c.gif

  18. Select OK. You receive a prompt to install DNS in the next step.

  19. For Configure DNS, select Yes, install and configure DNS on this server.

    Note: If the DNS service has never been installed on the server, you sometimes get a prompt to enter the Windows 2000 CD later on in this task in order to complete the DNS installation. Sometimes you also get a prompt to re-apply some of the Windows 2000 Service Pack files. If this happens, follow the prompts and then return to this task where you left off. If you get a prompt to reinstall some of the Windows 2000 Service Pack 2 files and you are unable to do so because the Windows script cannot find the files on the Cisco Unity Supplemental files CD and you do not have an official Windows 2000 Service Pack 2, select the option to keep the existing files. You can re-install Windows 2000 Service Pack 2 after you complete all of the other tasks in this document.

  20. Click Next.

  21. For Permissions, select Permissions Compatible with Pre-Windows 2000 Servers.

  22. For Directory Services Restore Mode Administrator Password, enter and confirm a password.

  23. Click Next.

  24. Review the settings and click Next in order to install Active Directory.

  25. Click Finish.

  26. Click Restart Now.

Verify the Active Directory Installation

Use this procedure in order to verify the Active Directory installation:

  1. Select Start > Administrative Tools menus in order to look for the Active Directory administration tool entries.

  2. Open a command prompt window and enter the command C:\> net share.

    This needs to show that the C:\WINNT\SYSVOL volume (or the alternative volume that you specified in step nine) has been shared.

  3. Select Start > Settings > Control Panel > System > Network Identification in order to open the Systems property window.

    The dialogue window for Network Identification needs to state:

    Note:  The identification of this computer cannot be changed because the computer is a Domain Controller.

Troubleshoot the Active Directory Installation

Use this procedure in order to troubleshoot the Active Directory installation:

  1. Check the Event Viewer logs for any messages that indicate that there is a problem.

    If there are any errors, address them before you attempt the installation again.

  2. Run Dcpromo again.

    If it says that the computer is a Domain Controller, demote it back to a member server and try the Active Directory installation again. If it says that the computer is not a Domain Controller, try the installation again.

Task 3: Install MSDE

This section contains procedures in order to install MSDE on the Cisco Unity server.

caution Caution: MSDE 2000 is not the same as SQL Server 2000 Personal Edition. Do not install Personal Edition.

MSDE Installation Procedure

Use this procedure in order to install MSDE:

  1. Insert the Cisco Unity Data Store 2000 CD in the CD-ROM drive.

  2. Browse to the directory MSDE and double-click Setup.exe.

  3. When the installation is complete, click Yes in order to restart the server and leave the Cisco Unity Data Store 2000 CD in the CD-ROM drive.

MSDE Service Pack 3 Installation Procedure

Use this procedure in order to install MSDE Service Pack 3:

  1. Insert Cisco Unity 3.1(6) Service Packs CD 2 in the CD-ROM drive.

  2. Browse to the folder MSDE SP3\MSDE\.

  3. Copy the MSDE folder to the hard disk of the Cisco Unity server. In this case, it is c:\temp\msde.

  4. Remove the CD.

  5. Insert the Cisco Unity Data Store CD in the CD-ROM. If the SQL installation screen appears close it now.

  6. Select Start > Run > cmd in order to open a command prompt window on the Cisco Unity server.

  7. In the command prompt window, navigate to the folder that you copied the MSDE folder to. In this case, it is c:\temp\msde.

  8. Start the MSDE SP installation with the setup command c:\temp\msde\> setup /upgradesp sqlrun blanksapwd=1.

  9. Follow the on screen prompts.

Task 4: Install Exchange 5.5

Do these three procedures, if applicable, in the given order. The procedures apply to the compact discs that are shipped with Cisco Unity. If you use different discs, the procedures can differ.

Exchange Server 5.5 Installation Procedure

Use this procedure in order to install Exchange Server 5.5:

  1. If you install the Cisco Unity system into an existing Exchange site, log onto Windows with the use of the account that is used to install Exchange on other servers.

    Otherwise, use an account that has Services Account Administration permissions for the destination site and configuration containers.

  2. Insert Cisco Unity Message Store 5.5 Disc 1 in the CD-ROM drive.

  3. When the Exchange Server Version 5.5 Window appears, click Setup Server and Components.

    If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

  4. Click Exchange Server 5.5.

  5. Accept the license agreement.

  6. Click Complete/Custom.

  7. Uncheck the Outlook Web Access check box.

    Optionally, you can save disk space by choosing not to install the Mail and/or cc:Mail connectors, if the site does not require them. In the list, click Exchange Server, then click Change Option. Uncheck the Mail Connector or cc:Mail Connector check box and then click OK.

  8. Click Continue.

  9. When you get a prompt to enter a CD key, enter the key for Cisco Unity Message Store 5.5 from the Software CD Keys booklet at the front of the CD wallet.

  10. Click OK.

  11. Follow the on-screen prompts until you get a prompt to choose between joining an existing site and creating a new site and select Create a New Site.

  12. Follow the on-screen prompts until you get a prompt to run the optimizer.

  13. Click Run Optimizer.

    Note that the Exchange Optimizer sometimes automatically move files to different hard disks unless you specify otherwise.

  14. Follow the on-screen prompts in order to complete the installation.

  15. At the Exchange Server screen, click Exit.

  16. Restart the server.

Change the LDAP Port Number (Optional)

Use this procedure in order to change the LDAP port number.

Note: If you install Exchange 5.5 and Active Directory on the same server, you must change the LDAP port number because Exchange 5.5 and Active Directory use the same LDAP port. Otherwise, changing the LDAP port number is optional.

  1. From the Windows Start menu, select Programs > Exchange > Exchange Administrator.

  2. In the site container, open the Configuration container.

  3. Under Configuration, click Protocols.

  4. In the right pane, double-click LDAP (Directory) Site Defaults.

  5. On the General tab, change the Port Number to 379 (or another available port number).

  6. Click OK and close the Exchange Administrator.

Microsoft recommends that all Exchange 5.5 servers on the network have the same service pack installed. Install Exchange 5.5 Service Pack 4 on the Cisco Unity server and on the other Exchange 5.5 servers in the site.

Exchange 5.5 Service Pack 4 Installation Procedure

Use this procedure in order to install Exchange 5.5 Service Pack 4:

  1. Insert Cisco Unity 3.1(6) Service Packs CD 1 in the CD-ROM drive.

  2. Browse to the folder Exchange 5.5 SP4\.

  3. Double-click on the Update.exe file.

  4. Follow the on-screen prompts until the installation is complete.

Configure Exchange

Use this procedure in order to configure Exchange:

  1. From the Windows Start menu, select Programs > Exchange > Exchange Administrator.

  2. In the dialog box that appears, click Browse.

  3. In the Server Browser dialog box, click the name of the Cisco Unity server and click OK.

  4. In the Connect to Server dialog box, click Set as Default and click OK.

  5. If you changed the LDAP port number, restart the server.

Task 5: Install Cisco Unity

If you plan to use the Windows Administrator account in order to install Cisco Unity and own the services, proceed to the Set Active Directory Permissions for the Cisco Unity Installation, Service, and Administration Accounts section.

Understand the Cisco Unity Installation, Service, and Administration Accounts

You can either use the Administrator account in order to install, administrate, and own the services for Cisco Unity or create your own unique accounts for these functions. You can create one, two, or three new accounts for Cisco Unity as per your requirements. The individual Cisco Unity functions that you can assign to accounts are:

  • Installation of Cisco Unity.

  • Owning the Cisco Unity services.

  • Administration of Cisco Unity.

Typical configurations are:

  • A separate account for each function.

  • One account in order to install Cisco Unity and own the services and a second account for the administration of Cisco Unity.

  • One account that handles all three functions.

The Cisco Unity Permissions Wizard quickly and easily configures the necessary permissions for the account, or accounts, that you create.

Installation Account

The Cisco Unity Setup program creates a number of Cisco Unity objects in Active Directory and in Exchange. Therefore, the installation account, with which you log on to install Cisco Unity, must have proper security access to perform the necessary operations. The Permissions Wizard grants the necessary access privileges.

Service Account

By default, the local system account owns most of the Cisco Unity services when you use Exchange 5.5. If you prefer that an account with fewer permissions own the services that Cisco Unity uses in order to interact with Exchange, you can create a separate service account and specify it at the time of the Cisco Unity Setup program.

Administration Account

By default, the installation account is automatically associated with the Cisco Unity account named Installer, which has the right to administer Cisco Unity.

If you prefer to associate a different account with the Installer account and have the right to administer Cisco Unity, you can create a separate administration account and specify it at the time of the Cisco Unity Setup program.

Create the Cisco Unity Installation, Service, and Administration Accounts

The procedure here and those on setting rights and permissions, in the sections that follow, assume that you have access to Active Directory Users and Computers since the Cisco Unity server is the domain controller.

  1. Log onto the Cisco Unity server with the use of the Active Directory Domain Administrator account, not the local Administrator for the Unity server.

  2. From the Windows Start menu, select Programs > Administrative Tools > Active Directory Users and Computers.

  3. In the left pane, right-click Users or the organizational unit where you want to create the installation account and select New > Users.

  4. Follow the on-screen prompts.

    Note: Creation of an Exchange mailbox is optional.

    Note: Do not select the option User Must change password at next logon.

    Note: Cisco recommends that you select the Password never expires option.

  5. In order to create Cisco Unity service and administration accounts, repeat step 2 through step 4 for each account.

  6. Close Active Directory Users and Computers.

    Assign the installation and service accounts the necessary rights and permissions in the Set Active Directory Permissions for the Cisco Unity Installation, Service, and Administration Accounts section.

Set the Active Directory Permissions for the Cisco Unity Installation, Service, and Administration Accounts

The Cisco Unity Permissions Wizard available on Cisco Unity CD 1 assigns the necessary Active Directory permissions for the account, or accounts that you use for Cisco Unity. The Permissions Wizard cannot assign the necessary Exchange permissions for the Cisco Unity administration account that you use. You must do this manually. You receive instructions on how to do this by the Permissions Wizard.

Note: If you have access to the Internet, download the latest version of the Permissions Wizard program and Readme file from the Cisco Software Center. This requires a valid Cisco.com account.

  1. Log onto the Cisco Unity server with the use of the Active Directory Domain Administrator account, not the local Administrator for the Cisco Unity server.

  2. Insert Cisco Unity CD 1 into your CD-ROM drive.

  3. Browse to the Permissions Wizard directory.

  4. Double-click on the Setup folder.

  5. Double-click on the Setup file.

  6. Follow the prompts until the installation is complete.

  7. Select Launch the Permission Wizard program.

    Note: You might see a message that indicates that you need to reboot the server in order to activate the changes made by Permissions Wizard. You do not need to do this.

  8. Log onto the Cisco Unity server with the use of the Administrator account.

  9. From the Windows Start menu, select Programs > Permissions Wizard.

  10. Follow the prompts in order to assign the permissions to the accounts that you created.

  11. When you finish the Permissions Wizard configuration you receive a prompt with a web page that contains the same instructions provided in the task here. You can either use the web page as a guide to the next task or the information here.

Set the Exchange 5.5 Permissions Required for Cisco Unity

If you installed Exchange on the Cisco Unity server and install Cisco Unity with the use of the same account that you used in order to install Exchange, do not do this procedure for the installation account because it already has Services Account Administration permissions.

Do the procedure for the installation account first, if applicable, then for the service account, if you created one.

  1. Log onto an Exchange server in the site that the Cisco Unity server joins with the use of an Exchange Services Account Administration account.

  2. From the Windows Start menu, select Programs > Exchange > Exchange Administrator.

  3. In the tree, click the site name.

  4. On the File menu, click Properties.

  5. Click the Permissions tab.

  6. Click Add.

  7. Under List Names From, click the Cisco Unity server domain.

  8. In the list of names, select the installation account or the service account.

  9. Click Add.

  10. Click OK in order to close the Add Users and Groups dialog box.

  11. Under Roles, click Services Account Admin.

  12. Click OK in order to close the Properties dialog box.

  13. In the left pane, under the name of the site, click Configuration.

  14. Repeat step 4 through step 12 for the Configuration container, which also appears in the tree.

  15. Repeat step 3 through step 14 for the service account, if you created one.

Cisco Unity USB Key Installation Procedure

Use this procedure in order to install the Cisco Unity USB key:

Note: You can perform this step while logged in as the local Administrator or the Active Directory Domain Administrator.

  1. If you install Windows 2000 while the USB key is attached, a default USB driver is installed automatically. Do the next procedure, Remove the Default USB Driver if you Installed Windows 2000 with the USB Key Already Attached first.

  2. Insert Cisco Unity Disc 1 in the CD-ROM drive.

  3. Browse to the directory SecurityKeySetup, and double-click Setup.exe.

  4. Follow the on-screen prompts to complete the installation. Accept all default values.

  5. When the installation program finishes, attach the USB system key to any USB port on the Cisco Unity server.

  6. Proceed to the Run Cisco Unity Setup procedure.

Remove the Default USB Driver if you Installed Windows 2000 with the USB Key Already Attached

Use this procedure in order to remove the default USB driver:

Note: You can perform this step while logged in as the local Administrator or the Active Directory Domain Administrator.

  1. From the Windows Start menu, select Settings > Control Panel > System.

  2. In the System Properties dialog box, click the Hardware tab.

  3. Click Device Manager.

  4. In the Device Manager dialog box, expand Other Devices.

  5. Right-click USB Token and click Uninstall.

  6. In the Confirm Device Removal dialog box, click OK.

  7. Close the Device Manager dialog box, the System Properties dialog box, and Control Panel.

  8. Remove the key.

  9. Reboot the server.

  10. Log onto Windows with the use of the Cisco Unity installation account.

  11. Install the USB key driver. See Cisco Unity USB Key Installation Procedure.

Run Cisco Unity Setup

Use this procedure in order to run Cisco Unity setup:

  1. Log onto the Active Directory Domain on the Cisco Unity server with the use of the Cisco Unity installation account that you created or the Active Directory Domain Administrator account.

    Note: You must be logged into the domain, not the local computer in order to perform these steps.

  2. Insert Cisco Unity Disc 1 in the CD drive.

  3. Browse to the root directory and double-click Setup.exe.

  4. Follow the on-screen prompts until the System Key dialog box appears.

    If the Confirm Demonstration License Settings dialog box appears first, one of these problems has occurred:

    • The system key is not fully attached or is not attached at all. Confirm that the key is fully seated.

    • If the key is a USB key, the driver for the key is not installed correctly.

    • If the key is a Parallel Port key, the parallel port is not configured to use an interrupt.

    Click Cancel, Yes, and Finish in order to exit Setup. Then resolve the problem and rerun Setup.exe. If you continue the installation without a resolution to the problem, Cisco Unity is installed as a demonstration system.

  5. In the System Key dialog box, click Update or Initialize License Settings from Update File.

  6. Insert the Cisco Unity Activation Code disk in drive A.

    When Cisco Unity was registered on Cisco.com, Cisco replied with an E-mail that contained an attached file with an activation code for the system key. The instructions in the E-mail directed you to save the attached file to a disk.

  7. Browse to drive A, click the file on the disk, then click Open.

  8. Click Next.

  9. Follow the on-screen prompts until the Select Features dialog box appears.

  10. If the Cisco Unity server contains Intel Dialogic voice cards, check the Install Voice Card Software check box. Otherwise, uncheck the Install Voice Card Software check box.

  11. Click Next.

  12. Follow the on-screen prompts until the Cisco Unity Languages dialog box appears.

  13. Choose the language(s) to install.

    Australian English, New Zealand English, and Colombian Spanish are not available as text-to-speech (TTS) languages. In order to use one of these languages for your phone language, you must also install another language for your TTS language:

    English (Australian)

    Also install English (United States) for TTS.

    English (New Zealand)

    Also install English (United States) for TTS.

    Spanish (Colombian)

    Also install Spanish (Spain) for TTS.

    TTS is not available in Norwegian.

  14. Follow the on-screen prompts until you receive a prompt to restart the Cisco Unity server.

  15. If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, check the Yes, I Want to Restart My Computer Now check box and click Finish.

    If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, uncheck the Yes, I Want to Restart My Computer Now check box and click Finish.

  16. If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do the procedure under Software Settings for your voice card in Voice Cards. When you finish, restart the Cisco Unity server.

Run the Cisco Unity Server Configuration

This section contains procedures in order to complete the Cisco Unity installation on an Exchange 5.5 system.

  1. Log onto the Active Directory Domain on the Cisco Unity server with the use of the Cisco Unity installation account that you created or the Active Directory Domain Administrator account.

    Note: You must be logged into the domain, not the local computer in order to perform these steps.

    If the Welcome screen does not appear automatically, double-click the Configuration Setup icon on the desktop.

  2. On the Welcome screen, click Next.

  3. Enter the password for the installation account and click Next.

  4. Click Exchange 5.5 and click Next.

  5. Choose the Exchange Server and mail store in which to create new mailboxes. In this configuration these are both the server that you are currently logged into.

  6. Click Next.

  7. Select the location in Active Directory in which you want Cisco Unity to create users and distribution lists.

    Note: If you created custom organizational units for users or distribution lists, click the corresponding Change button in order to specify them here.

  8. Click Next.

  9. In step 1, you logged into the server with the use of the account that you used in order to install Cisco Unity.

    This is the account that appears in the Select Cisco Unity System Administration Account menu. If you setup your server so that you can also use this account in order to administer Cisco Unity, then accept this default and skip to step 11.

    If you created a Cisco Unity administration account, click Change. In the Select User dialog box, double-click the name of the Unity administration account that you created.

  10. Click Next.

  11. Click OK in order to stop Cisco Unity services.

  12. If you want to create Cisco Unity subscribers with the use of the Cisco Unity Administrator, which automatically creates Active Directory accounts, click Create Accounts.

    If you do not want to create Cisco Unity subscribers with the use of the Cisco Unity Administrator, which means that you always create subscribers by importing accounts from Active Directory, click Import Accounts Only.

  13. Click Next.

  14. In step one, you logged into the server with the use of the account that you used in order to install Cisco Unity. This is the account that appears in the Select Cisco Unity Service Account menu. If you setup your server so that you can also use this account in order to own the Cisco Unity services, then accept this default and skip to step 16.

    If you created a Cisco Unity service account, in the Select User dialog box, double-click the name of the service account.

  15. Specify a password for the account and click Next.

  16. When Server Configuration is complete, click Finish.

Add the Status Monitor and System Administration Icons to the Unity Admin Desktop (Optional)

If you created an account in order to administer Cisco Unity, copy the Status Monitor and System Administration Icons to the Unity Admin Desktop.

  1. Log onto the Cisco Unity server and the Active Directory Domain (not the local PC) with the use of the Cisco Unity Administration account you created.

  2. If the Status Monitor and System Administration Icons appear on the desktop you do not need to continue this procedure.

  3. Log off of the Cisco Unity server.

  4. Log onto the Cisco Unity server and the Active Directory Domain (not the local PC) with the use of the account that you used to install Cisco Unity.

  5. Navigate to the desktop folder for the account that you used in order to install Cisco Unity.

  6. Select the two Unity icons and right-click to select the Copy option.

  7. Navigate to the desktop folder for the administration account that you created.

  8. Right-click in this folder and select the Paste option.

  9. Log off of the Cisco Unity server.

  10. Log onto the Cisco Unity server and the Active Directory Domain (not the local PC) with the use of the Cisco Unity Administration account you created. The Unity icons need to appear.

    If your server does not have McAfee NetShield installed, you have completed the tasks necessary in order to install Cisco Unity. Return the Index page for this documentation set and refer to the Next Steps section.

Task 6: Enable McAfee NetShield

If McAfee NetShield is installed on the Cisco Unity server, you must re-enable the virus-scan services now that you have run the Cisco Unity Server Configuration wizard. You also need to exclude a directory from scanning so that the Cisco Unity Administrator and Active Assistant work properly.

Re-enable McAfee NetShield Services and Exclude a Cisco Unity Directory from Scanning

Use this procedure in order to re-enable McAfee NetShield services and exclude a Cisco Unity directory from scanning.

  1. From the Windows Start menu, select Programs > Administrative Tools > Services.

  2. In the right pane, double-click each of these services:

    • Network Associates Alert Manager

    • Network Associates McShield

    • Network Associates Task Manager

    Click Automatic in the Startup Type list, then click OK.

  3. Right-click each of these services and click Start.

    • Network Associates Alert Manager

    • Network Associates McShield

    • Network Associates Task Manager

  4. Close the Services MMC.

  5. In the status bar, right-click the NetShield icon and click Properties.

  6. Click the Exclusions tab.

  7. Click Add.

  8. In the File, Folder, or Drive to Exclude box, enter the name of the directory in which Cisco Unity is installed (C:\CommServer is the default directory).

  9. Check the Include Subfolders check box.

  10. Uncheck the Exclude from Inbound check box.

  11. Check the Exclude from Outbound check box.

  12. Click OK in order to close the Add Exclusion Item dialog box.

  13. Click OK in order to close the NetShield Properties dialog box.

You have completed the tasks necessary in order to install Cisco Unity. Return the Index page for this documentation set and refer to the Next Steps section.

Verify

There is currently no verification procedure available for this configuration.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

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Related Information

Updated: Feb 02, 2006Document ID: 44324