Cisco Unity

Document ID: 15460

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document applies to Cisco Unity 3.0(1) or later with a universal serial bus (USB) Unity dongle.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The Cisco Unity 3.0 part 1 installation reports the Can't detect system key error message although the USB Unity dongle is plugged in.

Solution

The USB Unity dongle must be completely uninstalled and reinstalled. Complete these steps.

1. Uninstall the USB Key from Device Manager.

   1. Choose Start > Settings > Control Panel > System.

      The System Properties window appears.

      

   2. Go to Hardware and click Device Manager.

   3. Right-click Rainbow USB SuperPro located under Software Security Key or Universal Serial Bus Controllers. Choose Uninstall, or right-click USB Token under Other Devices and choose Uninstall.

2. Remove the Sentinel System Driver.

   1. Choose Start > Settings > Control Panel > Add/Remove Programs.

   2. Choose Sentinel System Driver and click Change/Remove.

   3. Use the on-screen instructions to uninstall the driver.

3. Remove Rainbow Technologies key from Windows registry.

   Caution:  The server can malfunction if the registry key is changed incorrectly or an incorrect value is entered. Verify that you know how to restore it if a problem occurs before you edit the registry. Note that a typical backup of the Cisco Unity server does not back up the registry. Refer to the Restoring Registry help topic in Regedit.exe or the Restoring a Registry Key help topic in Rededt32.exe for additional information. Contact Cisco Technical Support for questions about changing the registry key setting.

   1. Choose Start > Run.

   2. Type regedit, then press Enter.

      The Registry Editor window appears.

      

   3. Expand the HKEY_LOCAL_MACHINE folder.

   4. Expand the SOFTWARE folder.

   5. Right-click Rainbow Technologies, then choose Delete.

      The Confirm Key Delete window appears.

      

   6. Click Yes.

4. Physically unplug the USB dongle from the server.

5. Reboot the Unity server.

6. Reinstall the Sentinel system driver from the CD-ROM.

   1. Insert Cisco Unity Disc 1 in the CD-ROM drive and browse to the SecurityKeySetup directory.

   2. Double-click Setup.exe and perform the instructions.

      Note: Try these instructions if the installation or upgrade of Cisco Unity on a Windows 2003 Server fails due to Sentinel Driver installation failure.

      1. Manually install the Sentinel Drivers from the Cisco Unity CD in the SecurityKeySetup folder and run the sentinel system driver.msi.

      2. Reboot the server and install Cisco Unity again.

7. Physically plug the USB dongle into the server.

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Related Information

• Voice Technology Support
• Voice and IP Communications Product Support
• * Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems