Cisco Unity

Document ID: 19156

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Use the Bulk Edit Utility for Cisco Unity Subscribers
Use the Bulk Edit Utility for Call Handlers
Verify the Result
NetPro Discussion Forums - Featured Conversations
Related Information

Introduction

This document explains how to use the Bulk Edit utility to quickly make the administration changes required in order to select which phone system subscribers and call handlers use, as well as which phone system Cisco Unity uses to dial message notifications. This process, based on step 7 of the Cisco CallManager Integration Guide, converts all Cisco Unity subscribers that use the legacy private branch exchange (PBX) system to the IP system.

When you change users and call handlers one at a time, it can take a large amount of time on large systems with thousands of users. The Bulk Edit utility allows you to convert all Cisco Unity subscribers and call handlers assigned to the legacy PBX system to the IP system.

Note: Run the Bulk Edit utility once for Cisco Unity subscribers and once for call handlers.

Prerequisites

Requirements

This document assumes that you have read and are familiar with the Integration Steps When Converting from a Dual Phone System Integration to a Cisco CallManager-Only Integration section in the Cisco CallManager Integration Guide.

Components Used

The information in this document is based on Cisco Unity for Exchange Version 3.0 and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Use the Bulk Edit Utility for Cisco Unity Subscribers

You must install the Bulk Edit utility on the Cisco Unity server. It ships with Cisco Unity 3.1(2) and later. There is a known problem with the version that ships with the first release of Cisco Unity 3.1(2). You can download the correct version from the Cisco Unity Utilities Software Download page ( registered customers only) .

Complete these steps in order to switch from multiple integrations to IP for Cisco Unity subscribers and call handlers using the Bulk Edit utility.

1. Launch the Bulk Edit utility on the Cisco Unity server. Select Start > Programs > Bulk Edit.

2. From the Overview page, select Make changes to subscribers and click Next.

3. From the Select Subscribers page, select All Subscribers Associated with this Switch and choose the non-IP switch from the drop-down list.

   

   Note: The legacy switch is still listed in the drop-down list even though the Dialogic software is uninstalled.

4. Click Add Subscribers to Grid in order to select all users associated with the legacy switch.

5. Click Next.

6. From the Select Subscriber Changes page, select the Profile tab and select the IP switch from the Change switch assignment to drop-down list.

7. Select the Notification tab.

   

8. From the Notification tab, select the Home Phone tab.

9. From the Change switch assignment to drop-down list, select the IP switch.

   

10. Repeat steps 8 and 9 for all notification devices (Work Phone, Pager Phone, Spare Phone, Pager 2, Phone 2, Phone 3, Phone 4, Phone 5, Phone 6, Text Pager 1, and Text Pager 2).

11. Click Next.

12. Click Update Subscribers.

    

13. Click OK.

    

14. Click Cancel when prompted to view the output log.

15. Click Exit.

Use the Bulk Edit Utility for Call Handlers

Complete these steps in order to use the Bulk Edit utility for Call Handlers.

1. Launch the Bulk Edit utility on the Cisco Unity server. In order to do this, select Start > Programs > Bulk Edit.

2. From the Overview page, select Make changes to Call Handlers and click Next.

3. From the Select Call Handlers page, select All Call Handlers associated with this switch and choose the non-IP switch from the drop-down list.

   Note: The legacy switch is still listed in the drop-down list even though the Dialogic software is uninstalled.

4. Click Add Handlers to Grid in order to select all call handlers associated with the legacy switch.

5. Click Next.

   

6. From the Select Call Handler Changes window, select the Profile tab.

7. From the Change switch assignment to drop-down list, select the IP switch.

   

8. Click Next. There are no changes required for the Transfer, Greetings, Caller Input, and Messages tabs.

9. Click Update Call Handlers.

10. Click OK.

    

11. Select Cancel when prompted to view the output log.

12. Click Exit.

Verify the Result

Complete this procedure for verification purposes.

1. Open the Cisco Unity System Administration.

2. Open a subscriber profile.

3. Verify that the switch setting on the profile page is set to the correct switch.

   

NetPro Discussion Forums - Featured Conversations

Related Information

• Cisco CallManager Integration Guide
• Voice Technology Support
• Voice and IP Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support - Cisco Systems