Cisco WebAttendant

Document ID: 5272

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Task 1: Changing the TCD Database Path
Task 2: Mapping a Network Drive
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Introduction

This document is part six of a ten document set. For information on each of these documents, consult the index for this set: Installing and Configuring Cisco WebAttendant for CallManager 3.1.

By default, the Cisco WebAttendant client application is configured to use cached user directory information directly from the Cisco CallManager server's user database. This is the preferred option. In this case, the Cisco WebAttendant client's path to the database is [\\<ip-address>\WAUSERS], where <ip-address> is the address of the Cisco CallManager server or [\\<dns-name>\WAUSERS], where <dns-name> is the name of the Cisco CallManager server.

There are other options for allowing Cisco WebAttendant clients to access the user database. The Cisco WebAttendant client application can be configured to point to a local copy of the database on its own hard drive or on the hard drive of a remote server using a mapped network drive. If you decide to implement one of the alternative options, the database must be manually refreshed on a regular basis (copied from the Cisco CallManager server) to the location that you are using for the Cisco WebAttendant clients, in order for the WebAttendant clients to have access to the the most up-to-date database.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Task 1: Changing the TCD Database Path

This task explains how to set up the Cisco WebAttendant client application to point to a local copy of the user database. In this example, a copy of the file will be placed in the local folder d:\users.

If you choose to use this method, any database changes made through Cisco CallManager will not automatically be made available to the Cisco WebAttendant client. The newer versions of the database file will have to be copied to the location or locations that the Cisco WebAttendant clients are pointing to. This can be done manually by an adminstrator or the users can do it themselves if a copy of the latest database is kept in the FTP Root folder of the Cisco CallManager server. See Installing and Configuring Cisco WebAttendant on the Client PC for information on using the FTP Root folder to distribute files.

Note: The steps for pointing to a remote folder by using a mapped network drive are the same as pointing to a local folder. The Cisco WebAttendant Client PC, however, will require a mapped network drive pointing to the remote folder in order to access the user database. See the next task for an explanation of mapping a network to a remote folder.

Place a copy of of the most recently modified user database (UsersDB1.mdb or UsersDB2.md) in the local folder d:\users. The database files are located on the Cisco CallManager server in C:\Program Files\Cisco\Users\.

Start the Cisco WebAttendant client application. Select OK if you see a message regarding the database not being available.

1. Select the Settings option from the Cisco WebAttendant console screen.

   

2. You should see a screen similar to the following. Click the ... button in the Cisco WebAttendant settings window.

   

3. You should see a screen similar to the following.

   Note: In this case the folder has already been changed to d:\users.

   

4. Select the database UsersDB1.mdb.

5. Click Open, then OK.

   You should now see a screen similar to the following.

   

6. Exit the Cisco WebAttendant console. You will be notified that the changes will not take effect until you restart the Cisco WebAttendant client application.

   

Task 2: Mapping a Network Drive

This task will explain how to map a network drive to a folder named wa_dbase on a remote server named server1. The wa_dbase folder has already been setup as a shared folder on server1. If you need more information on configuring a shared folder, see Sharing the Cisco WebAttendant User Directory Database Information.

1. Right click the network icon on the Cisco WebAttendant PC's desktop.

   

2. Select Map Network Drive.

   

3. Enter the path to the remote folder that contains the user database. The format is [\\<server_dns_name>\shared_folder_name] or [\\<server_ip_address>\shared_folder_name]. In this case server1 and wa_dbase, respectively.

   

   Click OK.

   This completes this task. Return to Task 1 and use the new database location e:\.to finish configuring the Cisco WebAttendant client application.

   You have completed this task. Return to the main index page.

Tools Information

For additional resources, refer to Cisco TAC Tools for Voice, Telephony and Messaging Technologies.

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